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Form analysis
1 forms found in the DOM

POST /requests/5000998/satisfaction/sMyzockIvdCchg3ex1ufkwOR7

<form action="/requests/5000998/satisfaction/sMyzockIvdCchg3ex1ufkwOR7" accept-charset="UTF-8" method="post"><input type="hidden" name="authenticity_token" value="tFoZABhvkjjV0-43g2qmLb8aW7mshpRqRnD0L_seFXQtHo7hdDb8AAHyWk3nYx9fOn0-QSqESbIeVZoDy7srsw"
    autocomplete="off">
  <input name="token" type="hidden" value="sMyzockIvdCchg3ex1ufkwOR7">
  <input value="4" autocomplete="off" type="hidden" name="ticket[satisfaction_score]" id="ticket_satisfaction_score">
  <label for="ticket_satisfaction_rating">How would you rate the support you received?</label>
  <div id="satisfaction-rating-buttons">
    <input id="satisfaction_rating_good" name="satisfaction_rating" type="radio" value="good">
    <label for="satisfaction_rating_good">
      <button type="button" class="btn rating good">
        <span class="icon"></span>
        <span class="long"> Good, I'm satisfied </span>
        <span class="short"> Good </span>
      </button>
    </label>
    <input id="satisfaction_rating_poor" name="satisfaction_rating" type="radio" value="poor">
    <label for="satisfaction_rating_poor">
      <button type="button" class="btn rating poor">
        <span class="icon"></span>
        <span class="long"> Bad, I'm unsatisfied </span>
        <span class="short"> Bad </span>
      </button>
    </label>
  </div>
  <div style="">
    <label for="ticket_satisfaction_reason_code">What is the main reason you are unsatisfied?</label>
    <select name="ticket[satisfaction_reason_code]" id="ticket_satisfaction_reason_code">
      <option selected="selected" disabled="disabled" value="0"></option>
      <option value="8">The agent's attitude is unsatisfactory</option>
      <option value="1000">The answer provided was unsatisfactory</option>
      <option value="7">The agent's knowledge is unsatisfactory</option>
      <option value="6">The issue was not resolved</option>
      <option value="5">The issue took too long to resolve</option>
      <option value="100">Some other reason</option>
    </select>
  </div>
  <label for="ticket_satisfaction_comment">Add a comment about the quality of support you received (optional):</label>
  <textarea rows="6" name="ticket[satisfaction_comment]" id="ticket_satisfaction_comment"></textarea>
  <div id="rating-form-actions">
    <button name="button" type="submit" class="btn btn-primary submit">Update</button>
  </div>
</form>

Text Content

Your rating has been saved. You can still change your rating, or add a comment,
and then click update.


GENERAL CALL (#5000998)

Customer Support
Assigned agent
How would you rate the support you received?
Good, I'm satisfied Good Bad, I'm unsatisfied Bad
What is the main reason you are unsatisfied? The agent's attitude is
unsatisfactory The answer provided was unsatisfactory The agent's knowledge is
unsatisfactory The issue was not resolved The issue took too long to resolve
Some other reason
Add a comment about the quality of support you received (optional):
Update
August 15, 2023 at 2:35 PM

Phone call with Motus