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Webinar


UNLOCKING AI’S POTENTIAL: HOW TELECOMS CAN DRIVE VALUE IN 2023 AND BEYOND

May 23, 2023 1:00pm ET
60 Minutes
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AI’s ability to analyze vast amounts of data quickly and accurately has
tremendous potential to create a competitive advantage for telecom operators.

Communication service providers to date have focused their AI efforts on
automation to reduce operating costs or to optimize their networks. In 2023 and
beyond, expect to see advancements in AI for automating customer service,
detecting anomalies, preventing fraud, employing predictive maintenance, and
delivering on the promise of 5G. In addition, forward-thinking CSPs will employ
AI in new ways that deliver the ultimate goal of both cost savings and an
enhanced customer experience.

Learn how AI can be leveraged to drive value for your organization, including:

 * Prominent use cases in the telco sector that are gaining traction
 * Employing AI to augment and humanize the customer experience
 * Best practices for successfully deploying an AI initiative and generating a
   positive ROI


SPEAKERS


JUSTIN REILLY

CEO
Wavelo

Justin Reilly is an entrepreneur passionate about the intersection of
infrastructure and software. He is currently the CEO of Wavelo, building the
modern alternative to OSS/BSS.

Prior to Wavelo, Justin was Chief Product Officer at Tucows and Head of Product
at Verizon. Over the years, he has also founded a number of companies in
healthcare, digital products, and telecom.


BALA MADDALI

Head of Conversational AI Channels, Product & Experience
Verizon

Bala Maddali is a strategist, influencer, innovator, insights-driven product
leader who is passionate about the convergence of people, products, experience,
and technology.

He leads the Conversational AI Channels, Product & Customer Experience for the
Verizon Consumer group. He has a proven track record in leading and driving
strategy, transformation and commercialization of next-generation digital
experiences, conceptualizing and enabling industry best and first products to
delight customers and enable sustainable growth and value.

He has 12 patents in the area of mobile and TV second screen convergence
experience, social TV and voice & gesture-based app interactions.


PATRICK KELLY

Founder & Principal Analyst
Appledore Research

Patrick has consulted and advised telecommunication companies in Europe, Asia,
and North America. His areas of focus include AIOps, active assurance, network
automation, data management and analytics.  Patrick has been an industry analyst
for 20 years.


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Date/Time:
May 23, 2023 1:00pm ET
Duration:
60 Minutes

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