granicus.com Open in urlscan Pro
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Form analysis
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Text Content

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Guide, Feedback, and Issue Reporting
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   * FOIA (GovQA)
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PLATFORM SOLUTIONS

Agenda & Meeting Management

Agenda and public meeting automation

Website & CMS

Custom, user-friendly website for government

Digital Forms & Services

Smart online forms, workflows, and easy request fulfillment

Digital Communications

Email, text, and social communications to reach your whole community

Records Management

Digital storage of public information

Explore the Government Experience Cloud

SERVICES AND SUPPORT

Digital Agency & Consulting Services

Let Granicus help you build better resident experiences

Implementation

Leverage our team of experts for best practice sharing, guidance, and training
options

Customer Support



USE CASES

See how governments are using the Granicus Civic Engagement Platform to improve
the delivery of information and services to their residents

Boards & Commissions Management



Short-Term Rental Compliance



Employee Intranet



Community Engagement



Service Request Management



Permitting Applications



FOIA (GovQA)



VERSATILE SOLUTIONS FOR GOVERNMENTS

Granicus solutions are purpose-built for government agencies of all sizes.

LOCAL

LEARN MORE

STATE

LEARN MORE

FEDERAL

LEARN MORE

EDUCATION

LEARN MORE

UNITED KINGDOM

LEARN MORE

Empowering government to build better resident and employee experiences and get
more value out of their civic engagement technology.

Learn More

RESOURCES

Library
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Success Stories
COVID-19 Response
American Rescue Plan

CONNECT

Events
About
Implementation
Support
govCommunity
Careers
govService


GOVQA
PUBLIC RECORDS SOFTWARE

The highly configurable, digital-first public records solution. Meet the call
for greater transparency, trust, engagement, and efficiency.

Request a Demo



PROVEN OUTCOMES

Unlock all the opportunities of modern government with our human-centered,
data-driven solutions that elevate civic engagement while reducing risk and
friction. Choose the supported, scalable, secure public records request
management system that works across all departments and request types. GovQA is
configured to your specific needs; and is relied on by more state and local
government records departments than any other solution. The GovQA compliance
suite centralizes public records requests and more.


COMPREHENSIVE SOLUTION

Improve and enhance experiences, outcomes, and civic engagement with modern
tools to match expectations.


REDUCE REQUEST VOLUME

The easiest request to fulfill is the one that's self-served — automatically
deflect redundant requests.


SECURE DATA

The highest level of security and data protection available to governments —
fully CJIS, HIPAA, NIST, FISMA compliant.


AUTOMATE ACTIONS

Standardize and centrally manage requests with custom-configured workflows,
escalations, notifications and reports.


BUILD TRUST

Build positive relationships with the public while maintaining the necessary
confidentiality of protected data.


TRUSTED CHOICE

Guided change management with dedicated implementation experts and full support
teams ensures successful software adoption and ongoing satisfaction.

"We reduced our average open records request completion time by 66% while
experiencing a 673% increase in request volume during the same time period
without a single violation of open records laws."


Moraima Montenegro, Public Information Officer, San Antonio, TX
Read Case Study

“GovQA does the calculations for us, it’s so much easier since we don’t have to
think about it. We look smarter and we’re much more efficient.”


Jeri Carter Lawson Manager, City of Dallas, TX
Read Case Study

"We have seen significant time saved by using GovQA. We receive over 16,000
records requests per year, so this system has had a tremendous impact in our
ability to manage such a heavy workload without having to hire additional
staff.”


Adam Perez Records Administrator, Hayward Police Department, CA
Read Case Study

“We saw the redaction tool within GovQA and the invoicing and knew this was it.
We were looking for a better way to do things...we needed to step up into the
21st century.”


Lisa Linden Records Supervisor, Volusia Sheriff's Office, FL
Read Case Study



CENTRALIZE & STANDARDIZE REQUEST MANAGEMENT

Less Work Faster Work Better Control

Deflect Requests Before They're Submitted
Reduce Request Volume — Gain Time for Critical Missions

Patent-pending deflection tools deliver requested information in-line and before
a request is submitted for reduced request volume and workload.
Proactive “Trending Topics” with auto-follow functions allow requesters to
self-serve.
Merge similar requests to reduce duplicative work.

Custom Configure Workflows and Processes
Automate Actions

Dedicated implementation teams configure your portals specifically for your
organization and its unique process needs.
Automated workflows streamline routing, escalating, tracking, and logging.
Alerts and notifications to requesters and staff are based on your triggers.
Powerful inline redaction tools ensure confidence in confidentiality.

Central Oversight and Control
Manage Processes

Dashboards, at-a-glance status indicators, and powerful reporting tools clarify
priorities.
Full defensible audit trail captures all activity, views, and clicks to reduce
litigation risk.
Request nesting allows unlimited layering and installments grouped
hierarchically under the original request.


KEEP UP WITH GOVQA

Click for sound



1:45










GovQA can help you answer the call…for answers. Smart workflows for effortless
compliance. Whether you're managing public records requests, subpoenas, legal
holds, or other types of compliance requests.


DO MORE WITH LESS

Replace manual processes and point solutions with the powerful public records
solution that gives you time back in your day. Automate workflows to ensure
compliance, increase public trust, and minimize the impact of increasing public
record request complexity.


PUBLIC PORTAL




STAFF PORTAL




PUBLIC PORTAL TO IMPROVE REQUESTER EXPERIENCES




STAFF PORTAL TO STREAMLINE REQUEST MANAGEMENT




PREDICTIVE INTAKE DEFLECTION

Enable fast self-service to reduce your workload: automatically match requester
searches with “release-to-all” responses and FAQs.


SIMILAR REQUEST ALERT AND LINK

Duplicate requests are automatically identified so you can work them together
for efficiency and response consistency.


ESTIMATES, INVOICING, AND PAYMENTS

Clear fee communication builds trust...and helps you recover costs with
automatic estimate conversion to fully itemized, accounting-aligned invoices
with your preferred payment vendor.


PINPOINTED WORKFLOWS

Streamline collaboration and prevent staff notification fatigue/avoidance with
precise assignment and escalation parameters.


SECURE RELEASE WITH LIMITABLE LINKS

Deliver responses the way customers prefer while download tracking/counting with
security features to prevent unauthorized, unknown, and expired link-sharing.


EMAIL AND VIDEO RECORDS PROCESSING

Process email and video files from inside GovQA — extract, de-dupe, search email
records; and securely stream and redact video/audio.


GET STARTED



*
First Name:

*First Name


*
Last Name:

*Last Name



*
Government Email:

*Government Email


*
Government Phone:

*Government Phone



*
Company Name:

*Organization


*
Job Function:

Select...Audio/Video Clerk Code Enforcement Communications / Public Information
Elected Official Finance General Administration Gov Management / Executive
Office Human Resources / Training Information Technology Planning and
Development Program Management Public Safety Public Works Records Management
Website Administration Other *Job Function







Submit


THANK YOU FOR YOUR SUBMISSION.

We will be in touch shortly.

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