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Submitted URL: https://info.chainalysis.com/n/NTAzLUZBUC0wNzQAAAGFCJZ-o3ftY8fp6nSdklGQioe-faRT2npSABXq6jFt11DKrM_p6-OEQldJ7CHuvyuT9Bna_PA=
Effective URL: https://boards.greenhouse.io/chainalysis/jobs/5755465002
Submission: On June 16 via api from US — Scanned from DE
Effective URL: https://boards.greenhouse.io/chainalysis/jobs/5755465002
Submission: On June 16 via api from US — Scanned from DE
Form analysis 3 forms found in the DOM
POST https://boards.greenhouse.io/chainalysis/jobs/5755465002
<form id="application_form" enctype="multipart/form-data" action="https://boards.greenhouse.io/chainalysis/jobs/5755465002" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓">
<input type="hidden" name="fingerprint" id="fingerprint" value="0c558b62c9c2a6e8d0afad1f99b1f0403aeff3ca">
<input type="hidden" name="render_date" id="render_date" value="2022-06-16 07:45:08 +0000">
<div id="main_fields">
<h2 class="heading">Apply for this Job</h2>
<div class="required-fields">
<span class="asterisk">*</span> Required
</div>
<div class="clear"></div>
<div id="apply_with_buttons">
<div name="widget-holder">
<script type="text/javascript" src="https://www.linkedin.com/mjobs/awli/awliWidget"></script>
<span class="IN-Awli-widget" style="line-height: 1; vertical-align: baseline; display: inline-block; width:auto;"><span
style="padding: 0 !important; margin: 0 !important; text-indent: 0 !important; display: inline-block !important; vertical-align: baseline !important; font-size: 1px !important;"><iframe frameborder="0" scrolling="no"
style="width: 195px; height: 90px;"
src="https://www.linkedin.com/mjobs/awli/index?apiKey=78hru0o9348tem&companyJobCode=5755465002&mode=BUTTON_DATA&size=null&color=null&allowSignInMode=true&integrationContext=urn:li:organization:10607336"
title="Apply with LinkedIn"></iframe></span></span>
<script type="IN/AwliWidget" data-company-job-code="5755465002" data-allow-sign-in="true" data-callback-method="JBEN.LinkedinProfile.receive" data-mode="BUTTON_DATA" data-api-key="78hru0o9348tem"
data-integration-context="urn:li:organization:10607336"> //<![CDATA[
//]]>
</script>
<script>
window.addEventListener('load', function() {
if ($) {
$("iframe[src*='linkedin.com']").attr("title", "Apply with LinkedIn")
}
});
</script>
</div>
<hr>
</div>
<script>
var EMAIL_ADDRESS_VALIDATOR_URL = 'https://email-address-validator.us.greenhouse.io/address/validate';
</script>
<div class="field">
<label for="first_name">First Name <span class="asterisk" aria-hidden="true">*</span></label>
<input type="text" id="first_name" name="job_application[first_name]" aria-required="true" maxlength="255" autocomplete="given-name">
</div>
<div class="field">
<label for="last_name">Last Name <span class="asterisk" aria-hidden="true">*</span></label>
<input type="text" id="last_name" name="job_application[last_name]" aria-required="true" maxlength="255" autocomplete="family-name">
</div>
<div class="field">
<label for="email">Email <span class="asterisk" aria-hidden="true">*</span></label>
<input type="text" id="email" name="job_application[email]" aria-required="true" maxlength="255" autocomplete="email">
</div>
<div class="field">
<label for="phone">Phone <span class="asterisk" aria-hidden="true">*</span></label>
<input type="text" id="phone" name="job_application[phone]" maxlength="255" autocomplete="tel" required="required" aria-required="true">
</div>
<div class="field">
<label for="job_application_location"> Location (City) <span class="asterisk" aria-hidden="true">*</span>
</label>
<input type="text" name="job_application[location]" id="job_application_location" class="job-application-location ui-autocomplete-input" aria-required="true" role="presentation" maxlength="255" data-provider="Pelias"
data-type="locality,localadmin,borough" autocomplete="none"><a href="#" class="locate-me">Locate me</a><span></span><label> </label><span data-id="1655365508602" data-for="location-control"><input type="hidden"
name="job_application[city]" class="location-city"><input type="hidden" name="job_application[country_long_name]" class="location-country-long-name"><input type="hidden" name="job_application[country_short_name]"
class="location-country-short-name"><input type="hidden" name="job_application[latitude]" class="location-latitude"><input type="hidden" name="job_application[longitude]" class="location-longitude"><input type="hidden"
name="job_application[state_short_name]" class="location-state-short-name"><input type="hidden" name="job_application[state_long_name]" class="location-state-long-name"><input type="hidden" name="job_application[postal_code]"
class="location-postal-code"></span>
</div>
<div class="field">
<label aria-label="required" id="resume">Resume/CV <span class="asterisk" aria-hidden="true">*</span></label>
<div class="attach-or-paste " required="required" data-allow-s3="true" data-field="resume" data-file-types="["pdf","doc","docx","txt","rtf"]" data-model="job_application">
<div class="drop-zone hidden"> Drop files here </div>
<div id="resume_chosen" class="chosen">
<img src="https://boards.cdn.greenhouse.io/assets/file-296f4c2a42607d24e6901b7c58b0693d4178df7fe4edf1b50e9585efdfad7d39.png"> <span id="resume_filename"></span>
<a href="#" class="remove">
<img width="11" height="11" src="https://boards.cdn.greenhouse.io/assets/cancellation/x-00cb7c69bded92bc90f03e0028a3457a4905b1e28c8a7fe16b792086c4288c29.png">
</a>
</div>
<div class="link-container">
<a data-source="attach" aria-labelledby="resume" href="#">Attach</a>
<a data-source="google-drive" aria-labelledby="resume" href="#">Google Drive</a>
<a data-source="paste" aria-labelledby="resume" href="#">Paste</a>
</div>
<div data-messages="uploaders"></div>
<div class="validation-anchor" id="validate_resume" style="display: none"></div>
<div class="progress-bar">
<div class="upload">
<div class="progress">
<div class="bar" style="width: 0%"></div>
</div>
</div>
<a href="#" class="cancel">
<img width="11" height="11" src="https://boards.cdn.greenhouse.io/assets/cancellation/x-00cb7c69bded92bc90f03e0028a3457a4905b1e28c8a7fe16b792086c4288c29.png">
</a>
</div>
<textarea name="job_application[resume_text]" id="resume_text" class="paste"></textarea>
</div>
</div>
<div class="field">
<label id="cover_letter" aria-label="">Cover Letter</label>
<div class="attach-or-paste " data-allow-s3="true" data-field="cover_letter" data-file-types="["pdf","doc","docx","txt","rtf"]" data-model="job_application">
<div class="drop-zone hidden"> Drop files here </div>
<div id="cover_letter_chosen" class="chosen">
<img src="https://boards.cdn.greenhouse.io/assets/file-296f4c2a42607d24e6901b7c58b0693d4178df7fe4edf1b50e9585efdfad7d39.png"> <span id="cover_letter_filename"></span>
<a href="#" class="remove">
<img width="11" height="11" src="https://boards.cdn.greenhouse.io/assets/cancellation/x-00cb7c69bded92bc90f03e0028a3457a4905b1e28c8a7fe16b792086c4288c29.png">
</a>
</div>
<div class="link-container">
<a data-source="attach" aria-labelledby="cover_letter" href="#">Attach</a>
<a data-source="google-drive" aria-labelledby="cover_letter" href="#">Google Drive</a>
<a data-source="paste" aria-labelledby="cover_letter" href="#">Paste</a>
</div>
<div data-messages="uploaders"></div>
<div class="validation-anchor" id="validate_cover_letter" style="display: none"></div>
<div class="progress-bar">
<div class="upload">
<div class="progress">
<div class="bar" style="width: 0%"></div>
</div>
</div>
<a href="#" class="cancel">
<img width="11" height="11" src="https://boards.cdn.greenhouse.io/assets/cancellation/x-00cb7c69bded92bc90f03e0028a3457a4905b1e28c8a7fe16b792086c4288c29.png">
</a>
</div>
<textarea name="job_application[cover_letter_text]" id="cover_letter_text" class="paste"></textarea>
</div>
</div>
</div>
<hr>
<div id="custom_fields">
<div class="field">
<label>LinkedIn Profile <br>
<input type="hidden" name="job_application[answers_attributes][0][question_id]" id="job_application_answers_attributes_0_question_id" value="16018082002">
<input type="hidden" name="job_application[answers_attributes][0][priority]" id="job_application_answers_attributes_0_priority" value="0">
<input type="text" name="job_application[answers_attributes][0][text_value]" id="job_application_answers_attributes_0_text_value" aria-required="false" maxlength="255" autocomplete="custom-question-linkedin-profile">
</label>
</div>
<div class="field">
<label>Are you legally authorized to work for any employer in the United States without restrictions?<span class="asterisk" aria-hidden="true"> *</span>
<br>
<input type="hidden" name="job_application[answers_attributes][1][question_id]" id="job_application_answers_attributes_1_question_id" value="16018083002">
<input type="hidden" name="job_application[answers_attributes][1][priority]" id="job_application_answers_attributes_1_priority" value="1">
<div class="select2-container" id="s2id_job_application_answers_attributes_1_boolean_value" style="width: 385px;">
<a href="javascript:void(0)" class="select2-choice" tabindex="-1"> <span class="select2-chosen" id="select2-chosen-1">--</span><abbr class="select2-search-choice-close"></abbr> <span class="select2-arrow" role="presentation"><b role="presentation"></b></span></a><label
for="s2id_autogen1" class="select2-offscreen"></label><input class="select2-focusser select2-offscreen" type="text" aria-haspopup="true" role="button" aria-labelledby="select2-chosen-1" id="s2id_autogen1">
<div class="select2-drop select2-display-none">
<div class="select2-search select2-search-hidden select2-offscreen"> <label for="s2id_autogen1_search" class="select2-offscreen"></label> <input type="text" autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false"
class="select2-input" role="combobox" aria-expanded="true" aria-autocomplete="list" aria-owns="select2-results-1" id="s2id_autogen1_search" placeholder=""> </div>
<ul class="select2-results" role="listbox" id="select2-results-1"> </ul>
</div>
</div><select name="job_application[answers_attributes][1][boolean_value]" id="job_application_answers_attributes_1_boolean_value" aria-required="true" tabindex="-1" title="" style="display: none;">
<option value="">--</option>
<option value="1">Yes</option>
<option value="0">No</option>
</select>
</label>
</div>
<div class="field">
<label>Will you now or in the future require sponsorship to maintain that work authorization (e.g. H1-B status)? Please note, responding “Yes” to this question will not preclude you from consideration for employment. <span class="asterisk"
aria-hidden="true"> *</span>
<br>
<input type="hidden" name="job_application[answers_attributes][2][question_id]" id="job_application_answers_attributes_2_question_id" value="16018084002">
<input type="hidden" name="job_application[answers_attributes][2][priority]" id="job_application_answers_attributes_2_priority" value="2">
<div class="select2-container" id="s2id_job_application_answers_attributes_2_boolean_value" style="width: 385px;">
<a href="javascript:void(0)" class="select2-choice" tabindex="-1"> <span class="select2-chosen" id="select2-chosen-2">--</span><abbr class="select2-search-choice-close"></abbr> <span class="select2-arrow" role="presentation"><b role="presentation"></b></span></a><label
for="s2id_autogen2" class="select2-offscreen"></label><input class="select2-focusser select2-offscreen" type="text" aria-haspopup="true" role="button" aria-labelledby="select2-chosen-2" id="s2id_autogen2">
<div class="select2-drop select2-display-none">
<div class="select2-search select2-search-hidden select2-offscreen"> <label for="s2id_autogen2_search" class="select2-offscreen"></label> <input type="text" autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false"
class="select2-input" role="combobox" aria-expanded="true" aria-autocomplete="list" aria-owns="select2-results-2" id="s2id_autogen2_search" placeholder=""> </div>
<ul class="select2-results" role="listbox" id="select2-results-2"> </ul>
</div>
</div><select name="job_application[answers_attributes][2][boolean_value]" id="job_application_answers_attributes_2_boolean_value" aria-required="true" tabindex="-1" title="" style="display: none;">
<option value="">--</option>
<option value="1">Yes</option>
<option value="0">No</option>
</select>
</label>
</div>
<div class="field">
<label>What is your preferred time zone?<span class="asterisk" aria-hidden="true"> *</span>
<br>
<input type="hidden" name="job_application[answers_attributes][3][question_id]" id="job_application_answers_attributes_3_question_id" value="16018085002">
<input type="hidden" name="job_application[answers_attributes][3][priority]" id="job_application_answers_attributes_3_priority" value="3">
<input type="text" name="job_application[answers_attributes][3][text_value]" id="job_application_answers_attributes_3_text_value" aria-required="true" maxlength="255" autocomplete="custom-question-what-is-your-preferred-time-zone">
</label>
</div>
<div class="field">
<label>Please acknowledge that you have reviewed and are willing to comply with our COVID-19 policy (listed below) that is applicable to your region.<span class="asterisk" aria-hidden="true"> *</span>
<br>
<span>
<p><strong><span style="text-decoration: underline;">Chainalysis COVID-19 Policy - USA</span><br></strong>All employees are required to have or obtain a COVID-19 vaccination as a condition of employment at Chainalysis, unless an exemption
has been approved. All employees shall be required to report their vaccine status. All new employees shall be required to provide proof of their vaccination status prior to the start of their employment. <br><br><strong><span
style="text-decoration: underline;">Chainalysis COVID-19 Policy - EMEA</span><br></strong>As an employer, Chainalysis is obliged to ensure a healthy and safe working environment. This means that we must try to prevent the coronavirus
from spreading inside the workplace and all employees are obliged to follow the local regulations issued by the relevant health authorities. </p>
<ul>
<li>To help support a safe work environment, we encourage all employees in EMEA to get fully vaccinated against COVID-19.</li>
<li>Employees will not be required to attend an event or in-person customer meeting. </li>
<li>Employees in the EU and the UK are allowed to travel internationally for internal meetings to any country deemed “green or amber” by the EU and the UK authorities. All attendees for Chainalysis in-person events or meetings will be
required to adhere to the following guidelines: <ul>
<li>International travel will only be permitted if you receive approval from both your manager and Executive Leader</li>
<li>You must familiarize yourself and comply with any screening/safety protocols imposed by the entity/individual hosting the in-person meeting or event</li>
<li>You must comply with any and all safety guidelines and travel restrictions established by applicable law </li>
<li>If you are in close or proximate contact with others at the event/customer site and test positive for COVID-19, you must immediately notify the People Team and avoid contact with others for 10 days</li>
</ul>
</li>
</ul>
<p><strong><span style="text-decoration: underline;">Chainalysis COVID-19 Policy - APAC</span><br></strong>With circumstances changing on a regular basis and parts of our APAC team going in and out of mandatory lockdown, APAC will continue
to follow country legislation and guidelines.</p>
</span>
<input type="hidden" name="job_application[answers_attributes][4][question_id]" id="job_application_answers_attributes_4_question_id" value="16018087002">
<input type="hidden" name="job_application[answers_attributes][4][priority]" id="job_application_answers_attributes_4_priority" value="4">
<div class="select2-container" id="s2id_job_application_answers_attributes_4_answer_selected_options_attributes_4_question_option_id" style="width: 200px;">
<a href="javascript:void(0)" class="select2-choice" tabindex="-1"> <span class="select2-chosen" id="select2-chosen-3">Please select</span><abbr class="select2-search-choice-close"></abbr> <span class="select2-arrow" role="presentation"><b role="presentation"></b></span></a><label
for="s2id_autogen3" class="select2-offscreen"></label><input class="select2-focusser select2-offscreen" type="text" aria-haspopup="true" role="button" aria-labelledby="select2-chosen-3" id="s2id_autogen3">
<div class="select2-drop select2-display-none">
<div class="select2-search select2-search-hidden select2-offscreen"> <label for="s2id_autogen3_search" class="select2-offscreen"></label> <input type="text" autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false"
class="select2-input" role="combobox" aria-expanded="true" aria-autocomplete="list" aria-owns="select2-results-3" id="s2id_autogen3_search" placeholder=""> </div>
<ul class="select2-results" role="listbox" id="select2-results-3"> </ul>
</div>
</div><select name="job_application[answers_attributes][4][answer_selected_options_attributes][4][question_option_id]" id="job_application_answers_attributes_4_answer_selected_options_attributes_4_question_option_id" aria-required="true"
style="width: 200px; display: none;" tabindex="-1" title="">
<option value="">Please select</option>
<option value="73282104002">Yes, I have reviewed and am willing to comply with the policy.</option>
<option value="73282105002">No, I have reviewed and am unwilling to comply.</option>
</select>
</label>
</div>
<div class="field">
<label>Do you have any experience working with Federal financial agencies or regulators (IRS, Federal Reserve, FDIC, SEC, CFTC, CFPB)? <span class="asterisk" aria-hidden="true"> *</span>
<br>
<input type="hidden" name="job_application[answers_attributes][5][question_id]" id="job_application_answers_attributes_5_question_id" value="16018088002">
<input type="hidden" name="job_application[answers_attributes][5][priority]" id="job_application_answers_attributes_5_priority" value="5">
<textarea name="job_application[answers_attributes][5][text_value]" id="job_application_answers_attributes_5_text_value" aria-required="true"
autocomplete="custom-question-do-you-have-any-experience-working-with-federal-financial-agencies-or-regulators-irs-federal-reserve-fdic-sec-cftc-cfpb"></textarea>
</label>
</div>
</div>
<hr>
<div id="demographic_questions">
<strong>Voluntary Identification Survey</strong>
<p><span>Chainalysis teams and leaders are committed to cultivating a company culture that invites every employee to come to work and thrive as their whole selves. This means dressing how you feel best, celebrating the holidays that are important
to you, caring for your family, bringing your authentic self to work, and doing so in an environment that embraces diversity. We invite you to self-identify so we can best understand our talent pools and evaluate our effectiveness in
attracting and recruiting people to Chainalysis from all backgrounds. </span></p>
<p><span>Individuals seeking employment at Chainalysis are considered without regards to race, color, spirituality, national origin, age, sex, relationship status, ancestry, physical or mental disability, veteran status, political views, gender
identity, or sexual orientation. </span></p>
<p><span>Completion of the form is entirely </span><strong>voluntary</strong><span>. Whatever your decision, it will not be considered in the hiring process or thereafter. Your responses will not be linked to your identity or your application,
all responses are anonymized and used only in aggregated reporting. For more information, please refer to our statement <a href="https://go.chainalysis.com/rs/503-FAP-074/images/GDPR%20Notice.pdf">here</a>.</span></p>
<div class="field demographic_question required"> Please select “Acknowledge” to indicate that you agree to our processing of this information for this purpose. <span class="select-one"> (Select one) </span>
<span class="asterisk" aria-hidden="true">*</span>
<br>
<input type="hidden" name="job_application[demographic_answers][][question_id]" value="4001012002">
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005643002" class="single-select"> Acknowledge </label>
<br>
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005644002" class="single-select"> Do not Acknowledge </label>
<br>
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005645002" class="single-select decline-answer-checkbox"> I don't wish to answer </label>
<br>
</div>
<div class="field demographic_question "> Race/ Ethnicity <span class="select-one"> (Select one) </span>
<br>
<input type="hidden" name="job_application[demographic_answers][][question_id]" value="4001013002">
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005646002" class="single-select"> African-American / Black </label>
<br>
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005647002" class="single-select"> Hispanic / Latin/o/e/a </label>
<br>
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005648002" class="single-select"> Middle Eastern </label>
<br>
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005649002" class="single-select"> Native American / Alaskan Native </label>
<br>
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005650002" class="single-select"> Native Hawaiian or Pacific Islander </label>
<br>
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005651002" class="single-select"> East Asian (including Chinese, Japanese, Korean, and Mongolian) </label>
<br>
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005652002" class="single-select"> South Asian (including Bangladeshi, Bhutanese, Indian, Nepali, Pakistani, and Sri
Lankan) </label>
<br>
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005653002" class="single-select"> Southeast Asian (including Burmese, Cambodian, Filipino, Hmong, Indonesian, Laotian,
Malaysian, Mein, Singaporean, Thai, and Vietnamese) </label>
<br>
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005654002" class="single-select"> White </label>
<br>
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005655002" class="single-select"> Two or More Races </label>
<br>
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005656002" class="single-select free-form-checkbox"> Other, please specify </label>
<br>
<div class="free-form-text">
<input type="text" name="job_application[demographic_answers][][answer_options][][text]" disabled="disabled" maxlength="255" aria-label="Other, please specify" aria-required="false">
</div>
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005657002" class="single-select"> I don’t wish to answer </label>
<br>
</div>
<div class="field demographic_question "> Gender Identity <span class="select-one"> (Select one) </span>
<br>
<input type="hidden" name="job_application[demographic_answers][][question_id]" value="4001014002">
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005658002" class="single-select"> Agender </label>
<br>
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005659002" class="single-select"> Non-binary </label>
<br>
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005660002" class="single-select"> Androgynous </label>
<br>
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005661002" class="single-select"> Bigender </label>
<br>
<label>
<input type="checkbox" name="job_application[demographic_answers][][answer_options][][answer_option_id]" value="4005662002" class="single-select"> Man </label>
<br>
<label>
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CUSTOMER SUCCESS MANAGER, FEDERAL
at Chainalysis (View all jobs)
Washington, District of Columbia, United States
Customer Success Manager, Federal
Our Customer Success team is insatiably curious and adept at problem-solving. We
use data and domain expertise to navigate the customer-journey, helping each
stakeholder define and achieve success. We’re also extremely collaborative and
work cross-functionally to share the insights we learn from our customers.
The Customer Success Manager responsible for our Federal business is passionate
about the customer’s mission and ensuring their success. We measure ourselves by
things like user adoption, retention, and overall satisfaction.
Within a year you are successful if…
* Our customers trust and rely on you to help them achieve their goals
* You’ve established strong relationships with influential users in a customer
organization and converted them into Chainalysis champions
* You understand customers’ challenges and industry trends and consult on how
Chainalysis can help them achieve their objectives
* You can confidently answer advanced product usage and technical questions
related to data and investigations across our product suite
* You’ve established a regular cadence of contact and reviews for your book of
business that allows you to understand your customers and their goals,
proactively solve problems, and maintain optimal customer health scores
* You’ve directly contributed to increasing the adoption, renewal, and net
retention of our most important customers by monitoring their usage, noticing
meaningful trends, and executing strategic account plans
* Any risk of customer churn is identified early and mitigated effectively
* You collaborate cross-functionally and advocate for the needs of customers to
leaders in different departments
* The cross-functional initiatives you participated in improve the overall
customer experience and lead to greater happiness and dedication among our
customers
* The Customer Success team is more efficient and scalable thanks to your input
on how to automate, simplify, and improve our daily workflows
A background like this helps:
* Customer Success or Account Management experience on a digital or software
product catering to Federal customers
* Prior working experience in the technology space across the Federal financial
sector
* Experience building out customer journeys, account plans and expanding
product adoption
* Emotional intelligence and an empathetic propensity to read between the lines
and understand what the customer is saying (and what they mean)
* An interest in cryptocurrency
#LI-MG1
At Chainalysis, we help government agencies, cryptocurrency businesses, and
financial institutions track and investigate illicit activity on the blockchain,
allowing them to engage confidently with cryptocurrency. We take care of our
people with great benefits, professional development opportunities, and fun.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us
stronger. With both customers and employees around the world, we are committed
to ensuring our team reflects the unique communities around us. Some of the ways
we’re ensuring we keep learning are an internal Diversity Committee, Days of
Reflection throughout the year including International Women’s Day, Juneteenth,
Harvey Milk Day, and International Migrant’s Day, and a commitment to continue
revisiting and reevaluating our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression,
age, spirituality, ability, experience and more. Additionally, if you need any
accommodations to make our interview process more accessible to you due to a
disability, don't hesitate to let us know. You can learn more here. We can’t
wait to meet you.
Applying from the EU? Please review our Candidate GDPR Notice.
By submitting this application, I consent to and authorize Chainalysis to
contact my former employers, and any and all other persons and organizations for
information bearing upon my qualifications for employment. I further authorize
the listed employers, schools and personal references to give Chainalysis
(without further notice to me) any and all information about my previous
employment and education, along with other pertinent information they may have,
and hereby waive any actions which I may have against either party(ies) for
providing a reference. I understand any future employment will be contingent on
the Company receiving satisfactory employment references.
--------------------------------------------------------------------------------
Chainalysis COVID-19 Policy - USA
All employees are required to have or obtain a COVID-19 vaccination as a
condition of employment at Chainalysis, unless an exemption has been approved.
All employees shall be required to report their vaccine status. All new
employees shall be required to provide proof of their vaccination status prior
to the start of their employment.
Chainalysis COVID-19 Policy - EMEA
As an employer, Chainalysis is obliged to ensure a healthy and safe working
environment. This means that we must try to prevent the coronavirus from
spreading inside the workplace and all employees are obliged to follow the local
regulations issued by the relevant health authorities.
* To help support a safe work environment, we encourage all employees in EMEA
to get fully vaccinated against COVID-19.
* Employees will not be required to attend an event or in-person customer
meeting.
* Employees in the EU and the UK are allowed to travel internationally for
internal meetings to any country deemed “green or amber” by the EU and the UK
authorities. All attendees for Chainalysis in-person events or meetings will
be required to adhere to the following guidelines:
* International travel will only be permitted if you receive approval from
both your manager and Executive Leader
* You must familiarize yourself and comply with any screening/safety
protocols imposed by the entity/individual hosting the in-person meeting or
event
* You must comply with any and all safety guidelines and travel restrictions
established by applicable law
* If you are in close or proximate contact with others at the event/customer
site and test positive for COVID-19, you must immediately notify the People
Team and avoid contact with others for 10 days
Chainalysis COVID-19 Policy - APAC
With circumstances changing on a regular basis and parts of our APAC team going
in and out of mandatory lockdown, APAC will continue to follow country
legislation and guidelines.
APPLY FOR THIS JOB
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LinkedIn Profile
Are you legally authorized to work for any employer in the United States without
restrictions? *
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-- Yes No
Will you now or in the future require sponsorship to maintain that work
authorization (e.g. H1-B status)? Please note, responding “Yes” to this question
will not preclude you from consideration for employment. *
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What is your preferred time zone? *
Please acknowledge that you have reviewed and are willing to comply with our
COVID-19 policy (listed below) that is applicable to your region. *
Chainalysis COVID-19 Policy - USA
All employees are required to have or obtain a COVID-19 vaccination as a
condition of employment at Chainalysis, unless an exemption has been approved.
All employees shall be required to report their vaccine status. All new
employees shall be required to provide proof of their vaccination status prior
to the start of their employment.
Chainalysis COVID-19 Policy - EMEA
As an employer, Chainalysis is obliged to ensure a healthy and safe working
environment. This means that we must try to prevent the coronavirus from
spreading inside the workplace and all employees are obliged to follow the local
regulations issued by the relevant health authorities.
* To help support a safe work environment, we encourage all employees in EMEA
to get fully vaccinated against COVID-19.
* Employees will not be required to attend an event or in-person customer
meeting.
* Employees in the EU and the UK are allowed to travel internationally for
internal meetings to any country deemed “green or amber” by the EU and the UK
authorities. All attendees for Chainalysis in-person events or meetings will
be required to adhere to the following guidelines:
* International travel will only be permitted if you receive approval from
both your manager and Executive Leader
* You must familiarize yourself and comply with any screening/safety
protocols imposed by the entity/individual hosting the in-person meeting or
event
* You must comply with any and all safety guidelines and travel restrictions
established by applicable law
* If you are in close or proximate contact with others at the event/customer
site and test positive for COVID-19, you must immediately notify the People
Team and avoid contact with others for 10 days
Chainalysis COVID-19 Policy - APAC
With circumstances changing on a regular basis and parts of our APAC team going
in and out of mandatory lockdown, APAC will continue to follow country
legislation and guidelines.
Please select
Please selectYes, I have reviewed and am willing to comply with the policy. No,
I have reviewed and am unwilling to comply.
Do you have any experience working with Federal financial agencies or regulators
(IRS, Federal Reserve, FDIC, SEC, CFTC, CFPB)? *
--------------------------------------------------------------------------------
Voluntary Identification Survey
Chainalysis teams and leaders are committed to cultivating a company culture
that invites every employee to come to work and thrive as their whole selves.
This means dressing how you feel best, celebrating the holidays that are
important to you, caring for your family, bringing your authentic self to work,
and doing so in an environment that embraces diversity. We invite you to
self-identify so we can best understand our talent pools and evaluate our
effectiveness in attracting and recruiting people to Chainalysis from all
backgrounds.
Individuals seeking employment at Chainalysis are considered without regards to
race, color, spirituality, national origin, age, sex, relationship status,
ancestry, physical or mental disability, veteran status, political views, gender
identity, or sexual orientation.
Completion of the form is entirely voluntary. Whatever your decision, it will
not be considered in the hiring process or thereafter. Your responses will not
be linked to your identity or your application, all responses are anonymized and
used only in aggregated reporting. For more information, please refer to our
statement here.
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information for this purpose. (Select one) *
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Sri Lankan)
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Laotian, Malaysian, Mein, Singaporean, Thai, and Vietnamese)
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Gender Identity (Select one)
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Man
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Do you identify as transgender? (Select one)
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Sexual Orientation (Select one)
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Other, please specify
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Veteran Status (Select one)
I am not a protected Veteran
I identify as one or more of the classifications of a protected veteran
I don’t wish to answer
Do you live with a disability? (Select one)
Yes, I have a disability or have a history/ record of having a disability
No, I don’t have a disability or have a history/record of having a disability
I don’t wish to answer
While we know that checking boxes can never fully capture the complexity of your
identity, we have tried to make the options in this survey inclusive. If we
haven’t done so, that’s our fault, and we would like to do better. (Select one)
Please let us know if we can improve our demographic definitions to be more
inclusive.
Yes, I did feel this survey was inclusive
Other, please specify
I don’t wish to answer
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