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PHONE NUMBER

CIGNA HEALTHCARESM CUSTOMER SERVICE



24 hours a day, 365 days a year

TTY/TDD SERVICE (FOR CALLERS WHO ARE DEAF OR HARD OF HEARING)

Dial 711 and follow the prompts

24 hours a day, 365 days a year

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COVERAGE, CLAIMS, AND MEDICARE INFORMATION 

Find phone numbers for plan and coverage questions, claims mailing addresses,
and more.



Coverage & Claims Medicare


MEDICAL, DENTAL, VISION

Phone Number

24 hours a day, 365 days a year

Medical Claims
Cigna Healthcare
PO Box 182223
Chattanooga, TN 37422-7223

Dental Claims
Cigna Healthcare
PO Box 188037
Chattanooga, TN 37422-7223

Cigna Healthcare Vision Claims
PO Box 495918
Cincinnati, OH 45249

Vision Claims serviced by EyeMed
Cigna Healthcare Vision Claims Department
c/o First American Administrators, Inc.
PO Box 8504
Mason, OH 45040-7111




CIGNA HOME DELIVERY PHARMACYSM

Phone Number

24 hours a day, 365 days a year

Cigna Home Delivery Pharmacy Claims
Cigna Healthcare
PO Box 10190
Horsham, PA 19044




BEHAVIORAL HEALTH BENEFITS

Phone Number

24 hours a day, 365 days a year

We encourage you to contact us directly if you need help with an existing plan.
Please review the plan types below and select the appropriate contact
information.

If you are in an Employer sponsored group plan, please call the phone number on
the back of your ID card.




CIGNA HEALTHCARE MEDICARE ADVANTAGE PLANS

Looking for a new Cigna Healthcare Medicare Advantage Plan? Call toll free:


For TTY service for hearing impaired callers, call 711 for Telecommunications
Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8 am – 8 pm, 7 days a week

April 1 – September 30: Monday – Friday 8 am – 8 pm, Messaging service used
weekends, after hours, and Federal holidays.

Looking for information on your current Cigna Healthcare Medicare Advantage
Plan? Call toll free:


For TTY service for hearing impaired callers, call 711 for Telecommunications
Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8 am – 8 pm, 7 days a week

April 1 – September 30: Monday – Friday 8 am – 8 pm, Messaging service used
weekends, after hours, and Federal holidays.

Contact Customer Service by mail:
Cigna Healthcare
Attn: Customer Service
P.O. Box 20002
Nashville, TN 37202




CIGNA HEALTHCARE MEDICARE ADVANTAGE PLANS IN ARIZONA ONLY

Looking for a new Cigna Healthcare Medicare Advantage Plan in Arizona? Call toll
free:


For TTY service for hearing impaired callers, call 711 for Telecommunications
Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8 am – 8 pm Arizona time, 7 days a week.

April 1 – September 30: Monday – Friday 8 am – 8 pm Arizona time. Voicemail
available on weekends and Federal Holidays.

Looking for information on your current Cigna Healthcare Medicare Advantage Plan
in Arizona? Call toll free:


For TTY service for hearing impaired callers, call 711 for Telecommunications
Relay Service and enter the toll free number you are calling.

October 1 – March 31: 8 am – 8 pm Arizona time, 7 days a week.

April 1 – September 30: Monday – Friday 8 am – 8 pm Arizona time. Voicemail
available on weekends and Federal Holidays.

Contact Customer Service by mail:
Cigna Healthcare
Attn: Medicare
P.O. Box 29030
Phoenix, AZ 85038-9971




CIGNA HEALTHCARE MEDICARE PRESCRIPTION DRUG PLANS

Looking for a new Cigna Healthcare Medicare Prescription Drug Plan? Call toll
free:


For TTY service for hearing impaired callers, call 711 for Telecommunications
Relay Service and enter the toll free number you are calling.

8 am – 8 pm, 7 days a week. Our automated phone system may answer your call
during weekends from April 1 – September 30.

Looking for information on your current Cigna Healthcare Medicare Prescription
Drug Plan? Call toll free:


For TTY service for hearing impaired callers, call 711 for Telecommunications
Relay Service and enter the toll free number you are calling.

8 am – 8 pm, 7 days a week. Our automated phone system may answer your call
during weekends from April 1 – September 30.

Contact Customer Service by mail:
Cigna Healthcare Medicare Prescription Drug Plans
P.O. Box 269005
Weston, FL 33326-9927




CIGNA HEALTHCARE MEDICARE SUPPLEMENT INSURANCE PLANS

For more information about Medicare Supplement Insurance Plans, call toll-free:
(TTY 711)

Monday – Friday, 8 am – 8 pm

Plans available in all states except MA and NY.

Looking for information on your current Cigna Healthcare Medicare Supplement
Insurance Plan? Call toll free:
(TTY 711)

Monday – Friday, 8 am – 8 pm, ET









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Disclaimer

Individual and family medical and dental insurance plans are insured by Cigna
Health and Life Insurance Company (CHLIC), Cigna HealthCare of Arizona, Inc.,
Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Georgia, Inc., Cigna
HealthCare of North Carolina, Inc., Cigna HealthCare of South Carolina, Inc.,
and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit
plans are insured or administered by CHLIC, Connecticut General Life Insurance
Company (CGLIC), or their affiliates (see a listing of the legal entities that
insure or administer group HMO, dental HMO, and other products or services in
your state). Accidental Injury, Critical Illness, and Hospital Care plans or
insurance policies are distributed exclusively by or through operating
subsidiaries of The Cigna Group Corporation, are administered by Cigna Health
and Life Insurance Company, and are insured by either (i) Cigna Health and Life
Insurance Company (Bloomfield, CT). The Cigna Healthcare name, logo, and other
Cigna Healthcare marks are owned by The Cigna Group Intellectual Property, Inc.

All insurance policies and group benefit plans contain exclusions and
limitations. For availability, costs and complete details of coverage, contact a
licensed agent or Cigna Healthcare sales representative. This website is not
intended for residents of Arizona and New Mexico.

Selecting these links will take you away from Cigna.com to another website,
which may be a non-Cigna Healthcare website. Cigna Healthcare may not control
the content or links of non-Cigna Healthcare websites. Details




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