www.sit-down.com
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urlscan Pro
13.200.123.229
Public Scan
URL:
https://www.sit-down.com/sitdowns/ccocontactcenterchro-sept
Submission: On August 03 via manual from AU — Scanned from AU
Submission: On August 03 via manual from AU — Scanned from AU
Form analysis 3 forms found in the DOM
/search
<form action="/search" class="search-2 w-form" data-hs-cf-bound="true">
<div class="container nav-light search"><input type="search" class="search-input w-input" maxlength="256" name="query" placeholder="Search…" id="search" required=""><input type="submit" value="Search"
class="btn nav hide w-button"><a href="#" class="cross-link w-inline-block"><img src="https://assets-global.website-files.com/61b0923aba8748eca71f51c2/6217d43bd5517a7d0271fb99_close.png" loading="lazy" alt=""></a></div>
</form>/search
<form action="/search" class="search-2 w-form" data-hs-cf-bound="true">
<div class="container nav-light search"><input type="search" class="search-input w-input" maxlength="256" name="query" placeholder="Search…" id="search" required=""><input type="submit" value="Search"
class="btn nav hide w-button"><a href="#" class="cross-link w-inline-block"><img src="https://assets-global.website-files.com/61b0923aba8748eca71f51c2/6217d43bd5517a7d0271fb99_close.png" loading="lazy" alt=""></a></div>
</form>Name: wf-form-Sit-Down-Event-Website-Contact-Us — GET
<form id="wf-form-Sit-Down-Event-Website-Contact-Us" name="wf-form-Sit-Down-Event-Website-Contact-Us" data-name="Sit-Down Event Website Contact Us" method="get" class="form-3" data-wf-page-id="64a2b28cbec63c5050e1bbc7"
data-wf-element-id="565d98dd-c277-ef3e-0b22-3516338f719d" aria-label="Sit-Down Event Website Contact Us" data-hs-cf-bound="true">
<div id="w-node-_73343705-8d77-ed53-eb6b-3a7fab4666dc-50e1bbc7" class="reg-field-wrapper"><label for="First-Name-5" class="reg-field-name inside--event">First name*</label><input type="text" class="reg-field inside w-input" maxlength="256"
name="First-Name" data-name="First Name" placeholder="" id="First-Name-5" required=""></div>
<div id="w-node-e3f95ed6-64c3-086b-d049-9747f3a4a205-50e1bbc7" class="reg-field-wrapper"><label for="Last-Name-5" class="reg-field-name inside--event">Last name*</label><input type="text" class="reg-field inside w-input" maxlength="256"
name="Last-Name" data-name="Last Name" placeholder="" id="Last-Name-5" required=""></div>
<div id="w-node-_8813f9e0-d20e-e803-754e-1dddaf9345a5-50e1bbc7" class="reg-field-wrapper"><label for="Email-5" class="reg-field-name inside--event">Work Email*</label><input type="email" class="reg-field inside w-input" maxlength="256" name="Email"
data-name="Email" placeholder="" id="Email-5" required=""></div>
<div id="w-node-_33f63786-689b-b0ad-b422-30b8878be420-50e1bbc7" class="reg-field-wrapper"><label for="Job-Title-5" class="reg-field-name inside--event">Job Title*</label><input type="text" class="reg-field inside w-input" maxlength="256"
name="Job-Title" data-name="Job Title" placeholder="" id="Job-Title-5" required=""></div>
<div id="w-node-_2a2cc713-4d50-da5d-67d9-413582db4c5c-50e1bbc7" class="reg-field-wrapper"><label for="Company-Name-5" class="reg-field-name inside--event">Company Name*</label><input type="text" class="reg-field inside w-input" maxlength="256"
name="Company-Name" data-name="Company Name" placeholder="" id="Company-Name-5" required=""></div>
<div id="w-node-_2125f26d-ca56-bc6c-1155-2c75cc58f619-50e1bbc7" class="reg-field-wrapper z-20"><label for="First-Name-6" class="reg-field-name inside--event">Country*</label>
<div data-delay="0" data-hover="false" fs-selectcustom-element="dropdown" class="reg-field drop inside w-dropdown">
<div class="dropdown-toggle-3 num no-border inside w-dropdown-toggle" id="w-dropdown-toggle-8" aria-controls="w-dropdown-list-8" aria-haspopup="listbox" aria-expanded="false" role="button" tabindex="0">
<div>Select Country</div><img loading="lazy" src="https://assets-global.website-files.com/61b0923aba8748eca71f51c2/61d819641746575d4edec073_Arrow-select.svg" alt="">
</div>
<nav class="dropdown-list-2 contact country _200 w-dropdown-list" id="w-dropdown-list-8" aria-labelledby="w-dropdown-toggle-8" role="listbox" aria-multiselectable="false"><select id="Country-3" name="Country" data-name="Country"
class="hide-select-2 w-node-_565d98dd-c277-ef3e-0b22-3516338f71a9-50e1bbc7 w-select">
<option value="">Select Country</option>
<option value="Afghanistan">Afghanistan</option>
<option value="Albania">Albania</option>
<option value="Algeria">Algeria</option>
<option value="Andorra">Andorra</option>
<option value="Angola">Angola</option>
<option value="Angola">Angola</option>
<option value="Armenia">Armenia</option>
<option value="Australia">Australia</option>
<option value="Austria">Austria</option>
<option value="Azerbaijan">Azerbaijan</option>
<option value="Bahrain">Bahrain</option>
<option value="Bangladesh">Bangladesh</option>
<option value="Barbados">Barbados</option>
<option value="Belarus">Belarus</option>
<option value="Belgium">Belgium</option>
<option value="Belize">Belize</option>
<option value="Belize">Belize</option>
<option value="Bhutan">Bhutan</option>
<option value="Bolivia">Bolivia</option>
<option value="Bosnia and Herzegovina">Bosnia and Herzegovina</option>
<option value="Botswana">Botswana</option>
<option value="Brazil">Brazil</option>
<option value="Brunei">Brunei</option>
<option value="Bulgaria">Bulgaria</option>
<option value="Burkina Faso">Burkina Faso</option>
<option value="Burundi">Burundi</option>
<option value="Cambodia">Cambodia</option>
<option value="Cameroon">Cameroon</option>
<option value="Canada">Canada</option>
<option value="Cape Verde">Cape Verde</option>
<option value="Central African Republic">Central African Republic</option>
<option value="Chad">Chad</option>
<option value="Chile ">Chile </option>
<option value="China">China</option>
<option value="Colombia">Colombia</option>
<option value="Comoros">Comoros</option>
<option value="Democratic Republic Of the Congo">Democratic Republic Of the Congo</option>
<option value="Republic of the Congo ">Republic of the Congo </option>
<option value="Costa Rica">Costa Rica</option>
<option value="Cote d'Ivoire (Ivory Coast)">Cote d'Ivoire (Ivory Coast)</option>
<option value="Croatia">Croatia</option>
<option value="Cuba">Cuba</option>
<option value="Cyprus">Cyprus</option>
<option value="Czech Republic">Czech Republic</option>
<option value="Denmark">Denmark</option>
<option value="Djibouti">Djibouti</option>
<option value="Dominica">Dominica</option>
<option value="Dominican Republic">Dominican Republic</option>
<option value="East Timor (Timor-Leste)">East Timor (Timor-Leste)</option>
<option value="Ecuador">Ecuador</option>
<option value="Egypt">Egypt</option>
<option value="El Salvador">El Salvador</option>
<option value="Equitorial Guinea">Equitorial Guinea</option>
<option value="Eritrea">Eritrea</option>
<option value="Estonia">Estonia</option>
<option value="Ethiopia">Ethiopia</option>
<option value="Fiji">Fiji</option>
<option value="Finland">Finland</option>
<option value="France">France</option>
<option value="Gabon">Gabon</option>
<option value="The Gambia">The Gambia</option>
<option value="Georgia">Georgia</option>
<option value="Germany">Germany</option>
<option value="Ghana">Ghana</option>
<option value="Greece">Greece</option>
<option value="Grenada">Grenada</option>
<option value="Guatemala">Guatemala</option>
<option value="Guinea">Guinea</option>
<option value="Guinea-Bissau">Guinea-Bissau</option>
<option value="Guyana">Guyana</option>
<option value="Haiti">Haiti</option>
<option value="Honduras">Honduras</option>
<option value="Hungary">Hungary</option>
<option value="Iceland">Iceland</option>
<option value="India">India</option>
<option value="Indonesia">Indonesia</option>
<option value="Iran">Iran</option>
<option value="Iraq">Iraq</option>
<option value="Israel">Israel</option>
<option value="Italy">Italy</option>
<option value="Republic of Ireland">Republic of Ireland</option>
<option value="Jamaica">Jamaica</option>
<option value="Japan">Japan</option>
<option value="Jordan">Jordan</option>
<option value="Kazakhstan">Kazakhstan</option>
<option value="Kenya">Kenya</option>
<option value="Kiribati">Kiribati</option>
<option value="North Korea">North Korea</option>
<option value="South Korea ">South Korea </option>
<option value="Kosovo">Kosovo</option>
<option value="Kuwait">Kuwait</option>
<option value="Kyrgyzstan">Kyrgyzstan</option>
<option value="Laos">Laos</option>
<option value="Latvia">Latvia</option>
<option value="Lebanon">Lebanon</option>
<option value="Lesotho">Lesotho</option>
<option value="Liberia">Liberia</option>
<option value="Libya">Libya</option>
<option value="Liechtenstein">Liechtenstein</option>
<option value="Lithuania">Lithuania </option>
<option value="Luxembourg">Luxembourg</option>
<option value="Macedonia">Macedonia</option>
<option value="Madagascar">Madagascar</option>
<option value="Malawi">Malawi</option>
<option value="Malaysia">Malaysia</option>
<option value="Maldives">Maldives</option>
<option value="Mali">Mali</option>
<option value="Malta">Malta</option>
<option value="Marshall Islands">Marshall Islands</option>
<option value="Mauritania">Mauritania</option>
<option value="Mauritius">Mauritius</option>
<option value="Mexico">Mexico</option>
<option value="Federal States of Micronesia">Federal States of Micronesia</option>
<option value="Moldova ">Moldova </option>
<option value="Monaco">Monaco</option>
<option value="Mongolia">Mongolia</option>
<option value="Morocco">Morocco</option>
<option value="Mozambique">Mozambique</option>
<option value="Myanmar (Burma)">Myanmar (Burma)</option>
<option value="Montenegro">Montenegro</option>
<option value="Namibia">Namibia</option>
<option value="Nauru">Nauru</option>
<option value="Nepal">Nepal</option>
<option value="Netherlands">Netherlands</option>
<option value="New Zealand ">New Zealand </option>
<option value="Nicaragua">Nicaragua</option>
<option value="Niger">Niger</option>
<option value="Nigeria">Nigeria</option>
<option value="Norway">Norway</option>
<option value="Oman">Oman</option>
<option value="Pakistan">Pakistan</option>
<option value="Palau">Palau</option>
<option value="Panama">Panama</option>
<option value="Papa New Guinea">Papa New Guinea</option>
<option value="Paraguay">Paraguay</option>
<option value="Peru">Peru</option>
<option value="Phillipines">Phillipines</option>
<option value="Poland">Poland</option>
<option value="Portugal">Portugal</option>
<option value="Qatar">Qatar</option>
<option value="Romania">Romania</option>
<option value="Russia">Russia</option>
<option value="Rwanda">Rwanda</option>
<option value="Saint Kitts and Nevis">Saint Kitts and Nevis</option>
<option value="Saint Lucia">Saint Lucia</option>
<option value="Saint Vincent and The Grenadines">Saint Vincent and The Grenadines</option>
<option value="Samoa">Samoa</option>
<option value="San Marino">San Marino</option>
<option value="Sao Tome and Principe">Sao Tome and Principe</option>
<option value="Saudi Arabia">Saudi Arabia</option>
<option value="Senegal">Senegal</option>
<option value="Serbia">Serbia</option>
<option value="Seychelles">Seychelles</option>
<option value="Sierra Leone ">Sierra Leone </option>
<option value="Singapore">Singapore</option>
<option value="Slovakia">Slovakia</option>
<option value="Slovenia">Slovenia</option>
<option value="Solomon Islands ">Solomon Islands </option>
<option value="Somalia">Somalia</option>
<option value="South Africa">South Africa</option>
<option value="Spain">Spain</option>
<option value="Sri Lanka">Sri Lanka</option>
<option value="Sudan">Sudan</option>
<option value="Suriname">Suriname</option>
<option value="Swaziland">Swaziland</option>
<option value="Sweden">Sweden</option>
<option value="Another option">Another option</option>
<option value="Switzerland">Switzerland</option>
<option value="Syria">Syria</option>
<option value="Taiwan">Taiwan</option>
<option value="Tajikistan">Tajikistan</option>
<option value="Tanzania">Tanzania</option>
<option value="Thailand">Thailand</option>
<option value="Togo">Togo</option>
<option value="Tonga">Tonga</option>
<option value="Trinidad and Tobago">Trinidad and Tobago</option>
<option value="Tunisia">Tunisia</option>
<option value="Turkey">Turkey</option>
<option value="Turkmenistan">Turkmenistan</option>
<option value="Tuvalu">Tuvalu</option>
<option value="Uganda">Uganda</option>
<option value="Ukraine">Ukraine</option>
<option value="United Arab Emirates">United Arab Emirates</option>
<option value="United Kingdom">United Kingdom</option>
<option value="United States of America">United States of America</option>
<option value="Uruguay">Uruguay</option>
<option value="Uzbekistan">Uzbekistan</option>
<option value="Vanuatu">Vanuatu</option>
<option value="Vatican City">Vatican City</option>
<option value="Venezuela">Venezuela</option>
<option value="Vietnam">Vietnam</option>
<option value="Yemen">Yemen</option>
<option value="Zambia">Zambia</option>
<option value="Zimbabwe">Zimbabwe</option>
</select><a href="#" class="contact-country-link w-dropdown-link w--current" tabindex="0" role="option" aria-selected="true">Select Country</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Afghanistan</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Albania</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Algeria</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Andorra</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Angola</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Angola</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Armenia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Australia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Austria</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Azerbaijan</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Bahrain</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Bangladesh</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Barbados</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Belarus</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Belgium</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Belize</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Belize</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Bhutan</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Bolivia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Bosnia and Herzegovina</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Botswana</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Brazil</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Brunei</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Bulgaria</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Burkina Faso</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Burundi</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Cambodia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Cameroon</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Canada</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Cape Verde</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Central African Republic</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Chad</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Chile</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">China</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Colombia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Comoros</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Democratic Republic Of the Congo</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Republic of the Congo</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Costa Rica</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Cote d'Ivoire (Ivory Coast)</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Croatia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Cuba</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Cyprus</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Czech Republic</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Denmark</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Djibouti</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Dominica</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Dominican Republic</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">East Timor (Timor-Leste)</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Ecuador</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Egypt</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">El Salvador</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Equitorial Guinea</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Eritrea</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Estonia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Ethiopia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Fiji</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Finland</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">France</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Gabon</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">The Gambia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Georgia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Germany</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Ghana</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Greece</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Grenada</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Guatemala</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Guinea</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Guinea-Bissau</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Guyana</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Haiti</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Honduras</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Hungary</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Iceland</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">India</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Indonesia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Iran</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Iraq</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Israel</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Italy</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Republic of Ireland</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Jamaica</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Japan</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Jordan</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Kazakhstan</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Kenya</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Kiribati</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">North Korea</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">South Korea</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Kosovo</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Kuwait</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Kyrgyzstan</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Laos</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Latvia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Lebanon</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Lesotho</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Liberia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Libya</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Liechtenstein</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Lithuania</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Luxembourg</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Macedonia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Madagascar</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Malawi</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Malaysia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Maldives</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Mali</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Malta</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Marshall Islands</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Mauritania</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Mauritius</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Mexico</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Federal States of Micronesia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Moldova</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Monaco</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Mongolia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Morocco</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Mozambique</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Myanmar (Burma)</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Montenegro</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Namibia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Nauru</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Nepal</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Netherlands</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">New Zealand</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Nicaragua</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Niger</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Nigeria</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Norway</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Oman</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Pakistan</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Palau</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Panama</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Papa New Guinea</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Paraguay</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Peru</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Phillipines</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Poland</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Portugal</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Qatar</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Romania</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Russia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Rwanda</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Saint Kitts and Nevis</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Saint Lucia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Saint Vincent and The Grenadines</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Samoa</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">San Marino</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Sao Tome and Principe</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Saudi Arabia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Senegal</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Serbia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Seychelles</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Sierra Leone</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Singapore</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Slovakia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Slovenia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Solomon Islands</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Somalia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">South Africa</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Spain</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Sri Lanka</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Sudan</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Suriname</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Swaziland</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Sweden</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Another option</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Switzerland</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Syria</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Taiwan</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Tajikistan</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Tanzania</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Thailand</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Togo</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Tonga</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Trinidad and Tobago</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Tunisia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Turkey</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Turkmenistan</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Tuvalu</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Uganda</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Ukraine</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">United Arab Emirates</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">United Kingdom</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">United States of America</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Uruguay</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Uzbekistan</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Vanuatu</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Vatican City</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Venezuela</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Vietnam</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Yemen</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Zambia</a><a href="#" class="contact-country-link w-dropdown-link" tabindex="-1" role="option" aria-selected="false">Zimbabwe</a>
</nav>
</div>
</div>
<div id="w-node-_422c3e5e-611d-94a6-8d65-48545250ed5b-50e1bbc7" class="reg-field-wrapper"><label for="Phone-5" class="reg-field-name inside--event">Phone*</label><input type="tel" class="reg-field inside w-input" maxlength="256" name="Phone"
data-name="Phone" placeholder="" id="Phone-5" required=""></div>
<div id="w-node-_7df874fe-8f0b-df86-fc8a-010bd00c5969-50e1bbc7" class="reg-field-wrapper z-10"><label for="First-Name-6" class="reg-field-name inside--event">Industry*</label>
<div data-delay="0" data-hover="false" fs-selectcustom-element="dropdown" class="reg-field drop inside w-dropdown">
<div class="dropdown-toggle-3 num no-border inside w-dropdown-toggle" id="w-dropdown-toggle-9" aria-controls="w-dropdown-list-9" aria-haspopup="listbox" aria-expanded="false" role="button" tabindex="0">
<div>Select Industry</div><img loading="lazy" src="https://assets-global.website-files.com/61b0923aba8748eca71f51c2/61d819641746575d4edec073_Arrow-select.svg" alt="">
</div>
<nav class="dropdown-list-2 contact country _100 w-dropdown-list" id="w-dropdown-list-9" aria-labelledby="w-dropdown-toggle-9" role="listbox" aria-multiselectable="false"><select id="Industry-3" name="Industry" data-name="Industry" multiple=""
class="hide-select w-select">
<option value="">Select Industry</option>
<option value="Accounting">Accounting</option>
<option value="Airlines/Aviation">Airlines/Aviation</option>
<option value="Alternative Dispute Resolution">Alternative Dispute Resolution</option>
<option value="Alternative Medicine">Alternative Medicine</option>
<option value="Animation">Animation</option>
<option value="Apparel & Fashion">Apparel & Fashion</option>
<option value="Architecture & Planning">Architecture & Planning</option>
<option value="Arts & Crafts">Arts & Crafts</option>
<option value="Automotive">Automotive</option>
<option value="Aviation & Aerospace">Aviation & Aerospace</option>
<option value="Banking">Banking</option>
<option value="Biotechnology">Biotechnology</option>
<option value="Broadcast Media">Broadcast Media</option>
<option value="Business Supplies & Equipment">Business Supplies & Equipment</option>
<option value="Capital Markets">Capital Markets</option>
<option value="Chemicals">Chemicals</option>
<option value="Civic & Social Organization">Civic & Social Organization</option>
<option value="Civil Engineering">Civil Engineering</option>
<option value="Commercial Real Estate">Commercial Real Estate</option>
<option value="Computer & Network Security">Computer & Network Security</option>
<option value="Computer Games">Computer Games</option>
<option value="Computer Hardware">Computer Hardware</option>
<option value="Computer Networking">Computer Networking</option>
<option value="Computer Software">Computer Software</option>
<option value="Construction">Construction</option>
<option value="Consumer Electronics">Consumer Electronics</option>
<option value="Consumer Goods">Consumer Goods</option>
<option value="Consumer Services">Consumer Services</option>
<option value="Cosmetics">Cosmetics</option>
<option value="Information Technology and Services">Information Technology and Services</option>
<option value="Hospital & Health Care">Hospital & Health Care</option>
<option value="Retail">Retail</option>
<option value="Education Management">Education Management</option>
<option value="Financial Services">Financial Services</option>
<option value="Higher Education">Higher Education</option>
<option value="Government Administration">Government Administration</option>
<option value="Marketing & Advertising">Marketing & Advertising</option>
<option value="Health, Welness & Fitness">Health, Welness & Fitness</option>
<option value="Real Estate">Real Estate</option>
<option value="Food & Beverages">Food & Beverages</option>
<option value="Telecommunications">Telecommunications</option>
<option value="Oil & Energy">Oil & Energy</option>
<option value="Hospitality">Hospitality</option>
<option value="Mechanical or Industrial Engineering">Mechanical or Industrial Engineering</option>
<option value="Primary/Secondary Education">Primary/Secondary Education</option>
<option value="Internet">Internet</option>
<option value="Electrical/Electronic Manufacturing">Electrical/Electronic Manufacturing</option>
<option value="Insurance">Insurance</option>
<option value="Medical Practice">Medical Practice</option>
<option value="Human Resources">Human Resources</option>
<option value="Transportation/Trucking/Railroad">Transportation/Trucking/Railroad</option>
<option value="Pharmaceuticals">Pharmaceuticals</option>
<option value="Restaurants">Restaurants</option>
<option value="Management Consulting">Management Consulting</option>
<option value="Research">Research</option>
<option value="Design">Design</option>
<option value="Logistics & Supply Chain">Logistics & Supply Chain</option>
<option value="Law Practice">Law Practice</option>
<option value="Facilities Services">Facilities Services</option>
<option value="Food Production">Food Production</option>
<option value="Non-Profit Organization Management">Non-Profit Organization Management</option>
<option value="Machinery">Machinery</option>
<option value="Entertainment">Entertainment</option>
<option value="Wholesale">Wholesale</option>
<option value="Utilities">Utilities</option>
<option value="Farming">Farming</option>
<option value="Legal Services">Legal Services</option>
<option value="Mining & Metals">Mining & Metals</option>
<option value="Leisure, Travel & Tourism">Leisure, Travel & Tourism</option>
<option value="Sports">Sports</option>
<option value="Building Materials">Building Materials</option>
<option value="Environmental Services">Environmental Services</option>
<option value="Professional Training & Coaching">Professional Training & Coaching</option>
<option value="Medical Devices">Medical Devices</option>
<option value="Music">Music</option>
<option value="Individual & Family Services">Individual & Family Services</option>
<option value="Mental Health Care">Mental Health Care</option>
<option value="Industrial Automation">Industrial Automation</option>
<option value="Security & Investigations">Security & Investigations</option>
<option value="Staffing & Recruiting">Staffing & Recruiting</option>
<option value="Graphic Design">Graphic Design</option>
<option value="Textiles">Textiles</option>
<option value="Import and Export">Import and Export</option>
<option value="Public Relations and Communications">Public Relations and Communications</option>
<option value="Writing & Editing">Writing & Editing</option>
<option value="Military">Military</option>
<option value="Media Production">Media Production</option>
<option value="International Trade and Development">International Trade and Development</option>
<option value="Renewables & Environment">Renewables & Environment</option>
<option value="Events Services">Events Services</option>
<option value="Photography">Photography</option>
<option value="Defense & Space">Defense & Space</option>
<option value="Furniture">Furniture</option>
<option value="Printing">Printing</option>
<option value="Fine Art">Fine Art</option>
<option value="Investment Management">Investment Management</option>
<option value="E-Learning">E-Learning</option>
<option value="Outsourcing/Offshoring">Outsourcing/Offshoring</option>
<option value="Warehousing">Warehousing</option>
<option value="Law Enforcement">Law Enforcement</option>
<option value="Religious Institutions">Religious Institutions</option>
<option value="Maritime">Maritime</option>
<option value="Information Services">Information Services</option>
<option value="Supermarkets">Supermarkets</option>
<option value="Executive Office">Executive Office</option>
<option value="Government Relations">Government Relations</option>
<option value="Semiconductors">Semiconductors</option>
<option value="Program Development">Program Development</option>
<option value="Plastics">Plastics</option>
<option value="Online Media">Online Media</option>
<option value="Public Safety">Public Safety</option>
<option value="Packaging and Containers">Packaging and Containers</option>
<option value="Judiciary">Judiciary</option>
<option value="Performing Arts">Performing Arts</option>
<option value="Motion Pictures & Film">Motion Pictures & Film</option>
<option value="Veterinary">Veterinary</option>
<option value="Luxury Goods & Jewelry">Luxury Goods & Jewelry</option>
<option value="International Affairs">International Affairs</option>
<option value="Investment Banking">Investment Banking</option>
<option value="Market Research">Market Research</option>
<option value="Wine & Spirits">Wine & Spirits</option>
<option value="Package/Freight Delivery">Package/Freight Delivery</option>
<option value="Newspapers">Newspapers</option>
<option value="Translation & Localization">Translation & Localization</option>
<option value="Recreational Facilities & Services">Recreational Facilities & Services</option>
<option value="Sporting Goods">Sporting Goods</option>
<option value="Public Policy">Public Policy</option>
<option value="Paper & Forest Products">Paper & Forest Products</option>
<option value="Libraries">Libraries</option>
<option value="Wireless">Wireless</option>
<option value="Venture Capital & Private Equity">Venture Capital & Private Equity</option>
<option value="Gambling & Casinos">Gambling & Casinos</option>
<option value="Ranching">Ranching</option>
<option value="Glass, Ceramics & Concrete">Glass, Ceramics & Concrete</option>
<option value="Philanthropy">Philanthropy</option>
<option value="Dairy">Dairy</option>
<option value="Museums and Institutions">Museums and Institutions</option>
<option value="Shipbuilding">Shipbuilding</option>
<option value="Think Tanks">Think Tanks</option>
<option value="Political Organization">Political Organization</option>
<option value="Fishery">Fishery</option>
<option value="Fund-Raising">Fund-Raising</option>
<option value="Tobacco">Tobacco</option>
<option value="Railroad Manufacture">Railroad Manufacture</option>
<option value="Nanotechnology">Nanotechnology</option>
<option value="Legislative Office">Legislative Office</option>
<option value="Mobile Games">Mobile Games</option>
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Login to register Theme: Navigating through a recession without compromising customer experience Format: Sit-Down Hybrid Sit-Down Virtual Location: The Business Centre, Collins Square, Melbourne September 5, 2023 8:30 am to 4:50 pm September 5, 2023 8:30 am to 4:50 pm Theme: Navigating through a recession without compromising customer experience Format: Sit-Down Hybrid Sit-Down Virtual Location: The Business Centre, Collins Square, Melbourne RegisterDownload Agenda Speakers 2023 Speakers Cormac Maguire Global Head of Customer Experience LexisNexis Jane Kezerle Head of People Experience GroupM Patrick Bruneau Head of People and Culture Diageo Shahida Sweeney Director of Research & Production, CFO, CPO, CSCO Sit-Down Tracey Taylor Chief People Officer and Acting Deputy Secretary Corporate Services Transport for NSW Jessica Farrell Head of People & Culture Publicis Groupe Rory Scott Chief Strategy and Customer Officer Super Retail Group Tanya Pratt A/Director student Administration Services TAFE NSW Kristyn Rau Head of CX and Engagement Roche Alokita Shankhar Head of Organisational Development CSR Rebecca Thomson General Manager, Operations, Performance + Reward Allianz Marianne Boecher Director, People - Australia Citadel Securities James Green Contact Centre Manager Boral Cormac Maguire Global Head of Customer Experience LexisNexis Jane Kezerle Head of People Experience GroupM Patrick Bruneau Head of People and Culture Diageo Shahida Sweeney Director of Research & Production, CFO, CPO, CSCO Sit-Down Tracey Taylor Chief People Officer and Acting Deputy Secretary Corporate Services Transport for NSW Jessica Farrell Head of People & Culture Publicis Groupe Rory Scott Chief Strategy and Customer Officer Super Retail Group Tanya Pratt A/Director student Administration Services TAFE NSW Kristyn Rau Head of CX and Engagement Roche Alokita Shankhar Head of Organisational Development CSR Rebecca Thomson General Manager, Operations, Performance + Reward Allianz Marianne Boecher Director, People - Australia Citadel Securities James Green Contact Centre Manager Boral This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. This is some text inside of a div block. Economists are predicting that the developed world is heading for a recession this year, which means that budgets will be tight and technology and data teams will need to do more with less. Enterprises that make the best use of their available data to provide real solutions to customer problems and are able to effectively secure that data, will have a real competitive advantage. Agenda CDO Sessions CDO | CIO Sessions CIO Sessions CIO | CISO Sessions CISO Sessions No items found. No items found. No items found. Agenda CDO Sessions CIO / CISO Sessions CIO Sessions No items found. No items found. No items found. Agenda CCO / Contact Centre Sessions CCO Sessions Contact Centre Sessions CHRO Sessions 1 Registration Welcome coffee & registration 08:30 am - 09:00 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Registration 08:30 am - 09:00 am AEST Welcome coffee & registration 2 To be announced Welcome address and introduction by Sit-Down 09:00 am - 09:05 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. To be announced 09:00 am - 09:05 am AEST Welcome address and introduction by Sit-Down 3 Matthew Carracher and Nathan CX and AI—The Future and 10 Practical Use Cases 09:05 am - 09:30 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Matthew Carracher and Nathan 09:05 am - 09:30 am AEST CX and AI—The Future and 10 Practical Use Cases AI plays a significant role in CX, as more businesses adopt various AI-powered tools to interact with customers. Discover insights into how AI will manage practical use cases for contact centres in the future. 4 Amanda Bollans Why the relationship between EX and CX can’t be ignored. 09:30 am - 09:55 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Amanda Bollans Emma Brady 09:30 am - 09:55 am AEST Why the relationship between EX and CX can’t be ignored. Customer experience (CX) and employee experience (EX) are very closely connected. Any business leader worth their salt will tell you that if you treat your employees right, they will take care of your customers. If your staff feel supported, they are far more likely to create better customer experiences. It’s a simple message that sometimes gets lost as enterprises everywhere work overtime to provide the best service to their customer base while not spending enough time on making sure their staff are engaged. Join Sit-Down’s Director of Research & Production, Byron Connolly; and panellists for a panel discussion on why the relationship between EX and CX can’t be ignored. 5 David Lovell Building Leadership Programmes to Deliver Business Outcomes 09:55 am - 10:20 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. David Lovell 09:55 am - 10:20 am AEST Building Leadership Programmes to Deliver Business Outcomes Good leadership is critical in achieving business growth, but as employees and organisations alike come to expect more from their leaders, how can we create a strong leadership programme that is linked to the key business drivers and will set the organisation up for success in the years to come? In this fireside chat hosted by Skillsoft and Leisa Moate, Senior Manager, Learning at Super Retail Group (SRG), you will hear about how SRG are working toward a holistic approach to leadership that delivers measurable impact and scale across the business, as well as some of the learnings and challenges they’ve faced along the way. During this session we will explore: · How can you best align leadership programmes to the strategic initiatives of the organisation? · How to demonstrate real impact and ROI. · Practical, real-world examples and learnings from SRG’s own leadership programme. 6 Tea break Morning tea break and networking 10:20 am - 11:00 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Tea break 10:20 am - 11:00 am AEST Morning tea break and networking 7 Luka Popovac Thought Leadership: 2023 State of the CDP: Asia-Pacific & Japan - How Innovative Brands Deliver Value with a Customer Data Platform 11:00 am - 11:25 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Luka Popovac 11:00 am - 11:25 am AEST Thought Leadership: 2023 State of the CDP: Asia-Pacific & Japan - How Innovative Brands Deliver Value with a Customer Data Platform From creating memorable experiences to improving operational efficiency, the customer remains at the heart of any business. This means the need to better manage customer data is now critical. 8 To be announced Empowering Diversity: Redefining Customer Service for an Inclusive Experience. 11:25 am - 11:50 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. To be announced 11:25 am - 11:50 am AEST Empowering Diversity: Redefining Customer Service for an Inclusive Experience. Heath Wilder, Director of Customer Experience, Sydney Theatre Company has built a remarkable career path rooted in diversity, inclusion, and a personal commitment to transformative customer service. This keynote presentation offers an intimate exploration of the speaker's background as an actor, educator, and self-taught coder, highlighting the diverse departments they have united to create a seamless customer experience. Discover how their journey as a person with a disability and Indigenous heritage has shaped their unique perspective on leadership and the importance of representation in customer service. Key Takeaways: * Embrace personal experiences and diverse backgrounds to drive innovation and redefine customer service. * Unite data strategy and diversity initiatives to create a transformative customer experience. * Cultivate a workplace culture that values and promotes diversity, equity, and inclusion for improved business outcomes. * Champion neurodiversity as a catalyst for unlocking new approaches and fostering an inclusive work environment. 9 Brad Meehan Thought Leadership: Customer Centricity 3.0- Strativity 11:50 am - 12:15 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Brad Meehan 11:50 am - 12:15 pm AEST Thought Leadership: Customer Centricity 3.0- Strativity The new paradigm in customer centricity that challenges leaders to take their organisations to the next level in terms of behaviour, insight-driven decisioning, visibility and purpose. 10 James Green Why the Wellbeing of your Contact Centre Staff Should be your Biggest Priority. 12:15 pm - 12:40 pm pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. James Green 12:15 pm - 12:40 pm pm AEST Why the Wellbeing of your Contact Centre Staff Should be your Biggest Priority. Being a contact centre agent can be quite hard. Dealing with irate and seriously stressed customers every day can have a real impact on an agent’s mental health. Join James Green, contact centre manager at Boral, who will discuss his experience keeping staff happy and engaged during a previous role at employee assistance program provider, Benestar. James will detail how looking after your staff means they will look after your clients. 11 Peer Connect Peer Connect 12:40 pm - 01:10 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Peer Connect 12:40 pm - 01:10 pm AEST Peer Connect 12 Lunch break Lunch & Networking Break 01:10 pm - 02:10 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Lunch break 01:10 pm - 02:10 pm AEST Lunch & Networking Break 13 Peer Led Roundtable Peer Led Roundtable Discussions 02:10 pm - 02:35 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Peer Led Roundtable 02:10 pm - 02:35 pm AEST Peer Led Roundtable Discussions 14 Cormac Maguire Harmonising Global Customer Experience in a Fractured Ecosystem 02:35 pm - 03:00 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Cormac Maguire 02:35 pm - 03:00 pm AEST Harmonising Global Customer Experience in a Fractured Ecosystem With the increasing digitisation of businesses and the many different technologies available, it can be difficult to ensure a consistent and seamless customer experience across your organisation’s many channels, products and digital enviroments. Joining us in this session, head of global CX at LexisNexis, Cormac Maquire, will explore strategies for harmonising global customer experience, including starting with a solid foundation, leveraging technology, maintaining a consistent customer experience vision, and leveraging the power of persuasion with your internal C-Suite. Join this session to gain insights to: How you can leverage your successes to demonstrate value, not only through reduced operating costs and risk exposure but ultimately, how your CX team can become a potential revenue centre for your organisation. 15 Rory Scott Customer-Centric Transformation: Navigating the Shifting Retail Landscape in the Face of Economic Challenges. 03:00 pm - 03:25 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Rory Scott 03:00 pm - 03:25 pm AEST Customer-Centric Transformation: Navigating the Shifting Retail Landscape in the Face of Economic Challenges. In the ever-changing retail environment of 2023, marked by economic headwinds and the impact of recession, Rory Scott, Chief Strategy and Customer Officer of Super Retail Group, will guide you through the essential steps of transforming your organisation into a customer-centric powerhouse. Discover how to forge emotional connections, deliver personalised experiences, and remain agile amidst economic uncertainties. Join this session to gain actionable insights and drive growth in a challenging retail landscape. Key Takeaways: * Drive customer-centric strategies to thrive during economic challenges. * Foster organisational agility to meet evolving customer needs. * Utilise data-driven insights to deliver enhanced customer experiences. * Build business resilience through customer-centric strategies in a recessionary retail environment. 16 Matthew Staniforth Preparing for the Unpredictable: Optimising Resource Flexibility in Contact Centres 03:25 pm - 03:50 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Matthew Staniforth 03:25 pm - 03:50 pm AEST Preparing for the Unpredictable: Optimising Resource Flexibility in Contact Centres Join Matthew Staniforth, Contact Centre Manager of NSW Health, as he shares invaluable insights gleaned from his frontline experience in handling the COVID-19 response. This keynote presentation delves into the learnings acquired during times of crisis and explores strategies for effectively managing surges and response in contact centres in the future. Matthew examines the need to adapt to rapidly changing landscapes, where policies shift overnight, and call volumes fluctuate drastically. He discusses the challenges faced by contact centres in dealing with sudden peaks and troughs, while emphasising the importance of optimising resource utilisation and minimising standing costs. Key Takeaways: * Understand the importance of leveraging learnings from crisis situations to enhance future response capabilities. * Explore strategies for managing surges and rapid changes in call volumes in contact centres. * Identify ways to maximise resource flexibility and minimise standing costs in contact centre operations. * Consider the benefits of a centralised and coordinated infrastructure to improve capacity identification and response readiness. 17 Tanya Pratt Personalising Care: Unlocking Omnichannel Experiences in Contact Centres 03:50 pm - 04:15 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Tanya Pratt 03:50 pm - 04:15 pm AEST Personalising Care: Unlocking Omnichannel Experiences in Contact Centres Join Tanya Pratt, Manager of Student Services & Support, CRM & Contact Centre at Tafe, as she explores the power of personalising care in contact centres through omnichannel experiences. Discover how integrating various communication channels and leveraging technology and data can create seamless and tailored interactions that enhance customer satisfaction and loyalty. Gain insights into designing exceptional experiences, understanding customer preferences, and using data analytics to proactively address customer needs. Explore the transformative potential of omnichannel experiences in driving personalised care and overall business success. Key Takeaways: * Understand the concept of omnichannel experiences and their potential for personalising care within contact centres. * Learn strategies for leveraging technology and data to create seamless and tailored interactions across multiple communication channels. * Explore the importance of understanding customer preferences and expectations in order to design exceptional experiences. * Discover the role of data analytics in anticipating and addressing customer needs, fostering proactive and personalised customer care. 18 Shahida Sweeney End of Day & Closing Remarks by Sit-Down 4:15 pm - 4:20 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Shahida Sweeney 4:15 pm - 4:20 pm AEST End of Day & Closing Remarks by Sit-Down 18 Networking Reception Networking Reception 4:20 pm - 4:50 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Networking Reception 4:20 pm - 4:50 pm AEST Networking Reception 1 Registration REGISTRATION & DELEGATE ARRIVAL 08:30 am - 09:00 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 08:30 am - 09:00 am AEST REGISTRATION & DELEGATE ARRIVAL 2 To be announced Welcome address and introduction by Sit-Down 09:00 am - 09:05 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 09:00 am - 09:05 am AEST Welcome address and introduction by Sit-Down 3 Matthew Carracher & Nathan Park AI—The Future and 10 Practical Use Cases 09:05 am - 09:30 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 09:05 am - 09:30 am AEST AI—The Future and 10 Practical Use Cases 4 Yogita Nath Chief Financial Officer Sanofi Australia Keynote: Pushing the boundaries of commercial innovation 09:30 am - 09:55 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 09:30 am - 09:55 am AEST Keynote: Pushing the boundaries of commercial innovation • Delivering best-in-class products and services • Expanding the boundaries for R&D and commercial partnerships • Redefining the playing field for innovation Healthcare company Sanofi employs around 100,000 people in 100 countries, with a global network of close to 70 manufacturing and 20 research and development (R&D) sites. Its Australian arm has 650 staff who work on a diverse array of therapeutic projects from vaccines to rare diseases. 5 Narain Viswanathan and Ron Patel Future-Proofing Finance through Connected Reporting 09:55 am - 10:20 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 09:55 am - 10:20 am AEST Future-Proofing Finance through Connected Reporting Organisations today are stretched from a time and human capital perspective. As the architect of business transformation, how can CFOs use technology to automate the mundane and allow their teams to use their skills and experience to drive strategic value for their businesses? Here, we invite CFOs to hear how your teams can deliver timely and accurate, board-trusted data across financial, management and sustainability reporting. 6 Tea break Morning tea break and networking 10:20 am - 11:00 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 10:20 am - 11:00 am AEST Morning tea break and networking 7 Mark Lenzner Executive Director ICT / Digital Sourcing | ICT/Digital Sourcing NSW Department of Customer Service Panel :"Transforming Supply Chain Planning for Resilience and Recovery: Insights from the Australian Market" 11:00 am - 11:30 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 11:00 am - 11:30 am AEST Panel :"Transforming Supply Chain Planning for Resilience and Recovery: Insights from the Australian Market" This panel discussion aims to explore the transformation of supply chain planning strategies in the Australian market, focusing on building resilience and fostering recovery. Experts will share valuable insights on innovative approaches and best practices that can lead to optimised supply chain planning. The discussion will centre around digitalisation, collaboration, and sustainability as key drivers for revitalising supply chains and driving economic recovery in the Australian context. Key Points: · Evolving supply chain planning strategies for resilience in the Australian market. · Leveraging digitalisation and advanced technologies to optimise supply chain planning. · Collaboration and partnerships as catalysts for supply chain recovery. · Integrating sustainability and ethical practices in supply chain planning for long-term resilience and economic recovery. By discussing these key points, the panellists will provide actionable insights and practical strategies to guide organisations in the Australian market towards transforming their supply chain planning processes. The aim is to enhance resilience, promote recovery, and ensure a sustainable and prosperous future for the supply chain industry in Australia. 8 Mark Lenzner Executive Director ICT / Digital Sourcing | ICT/Digital Sourcing NSW Department of Customer Service Accelerating digital government strategies and industry growth 11:30 am - 12:00 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 11:30 am - 12:00 am AEST Accelerating digital government strategies and industry growth • Mapping the future of digital sourcing • Accelerating the digital strategies and industry outreach • Leveraging digital platforms to simplify and streamline procurement 9 Aisha Ahmad Senior Category Manager icare NSW Panel: Strengthening the relationship between procurement and supply chain 12:00 am - 12:35 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 12:00 am - 12:35 pm AEST Panel: Strengthening the relationship between procurement and supply chain · Improving your relationship with suppliers · Making your data more accessible across the supply chain · Reducing unnecessary costs around data errors · Improve your buying consistency 1 Registration Registration and welcome coffee 08:30 am - 09:00 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Registration 08:30 am - 09:00 am AEST Registration and welcome coffee 2 To be announced Welcome address and introduction by Sit-Down 09:00 am - 09:05 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. To be announced 09:00 am - 09:05 am AEST Welcome address and introduction by Sit-Down 3 Matthew Carracher and Nathan CX and AI—The Future and 10 Practical Use Cases 09:05 am - 09:30 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Matthew Carracher and Nathan 09:05 am - 09:30 am AEST CX and AI—The Future and 10 Practical Use Cases AI plays a significant role in CX, as more businesses adopt various AI-powered tools to interact with customers. Discover insights into how AI will manage practical use cases for contact centres in the future. 4 Amanda Bollans Why the relationship between EX and CX can’t be ignored. 09:30 am - 09:55 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Amanda Bollans Emma Brady 09:30 am - 09:55 am AEST Why the relationship between EX and CX can’t be ignored. Customer experience (CX) and employee experience (EX) are very closely connected. Any business leader worth their salt will tell you that if you treat your employees right, they will take care of your customers. If your staff feel supported, they are far more likely to create better customer experiences. It’s a simple message that sometimes gets lost as enterprises everywhere work overtime to provide the best service to their customer base while not spending enough time on making sure their staff are engaged. Join Sit-Down’s Director of Research & Production, Byron Connolly; and panellists for a panel discussion on why the relationship between EX and CX can’t be ignored. 5 To be announced Building Leadership Programmes to Deliver Business Outcomes 09:55 am - 10:20 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. To be announced 09:55 am - 10:20 am AEST Building Leadership Programmes to Deliver Business Outcomes Good leadership is critical in achieving business growth, but as employees and organisations alike come to expect more from their leaders, how can we create a strong leadership programme that is linked to the key business drivers and will set the organisation up for success in the years to come? In this fireside chat hosted by Skillsoft and Leisa Moate, Senior Manager, Learning at Super Retail Group (SRG), you will hear about how SRG are working toward a holistic approach to leadership that delivers measurable impact and scale across the business, as well as some of the learnings and challenges they’ve faced along the way. During this session we will explore: · How can you best align leadership programmes to the strategic initiatives of the organisation? · How to demonstrate real impact and ROI. · Practical, real-world examples and learnings from SRG’s own leadership programme. 6 Tea break Morning tea break and networking 10:20 am - 11:00 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Tea break 10:20 am - 11:00 am AEST Morning tea break and networking 7 To be announced Thought Leadership: Taking a More Holistic Approach to Building your Workplace Culture. 11:00 am - 11:25 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. To be announced 11:00 am - 11:25 am AEST Thought Leadership: Taking a More Holistic Approach to Building your Workplace Culture. Some organisations believe that building a good culture starts with making sure their staff members are present at the office. REA Group is taking a different approach to ensuring it creates a workplace culture that works. 8 Rebecca Thomson Enhancing Retention and Engagement: Transforming Onboarding and Remuneration Strategies 11:25 am - 11:50 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Rebecca Thomson 11:25 am - 11:50 am AEST Enhancing Retention and Engagement: Transforming Onboarding and Remuneration Strategies Join Rebecca Thomson, General Manager HR Operations, Performance & Reward at Allianz Australia, as she shares invaluable insights into tackling high turnover and improving employee engagement within front-line roles. This keynote presentation focuses on the targeted action plan implemented by Allianz Australia to address turnover challenges and drive positive change. Rebecca highlights two key initiatives that have significantly reduced turnover rates: the revitalisation of the induction programme to enhance onboarding support in remote settings and the implementation of an interim remuneration review tailored to critical front-line staff. Key Takeaways: * Learn how tailoring the induction programme can enhance onboarding experiences and provide vital support to employees, particularly in remote settings. * Understand the significance of addressing remuneration challenges and conducting targeted remuneration reviews to drive retention in critical front-line roles. * Discover the positive impact of targeted action plans on turnover reduction and overall employee engagement. * Gain insights into the importance of employee feedback and sentiment analysis in shaping effective HR strategies and fostering a positive work environment. 9 Patrick Bruneau AI Within the HR space – Challenges for the Workplace 11:50 am - 12:15 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Patrick Bruneau 11:50 am - 12:15 pm AEST AI Within the HR space – Challenges for the Workplace In this session, Patick Bruneai, Head of People and Culture at Diegeo, will delve into the key challenges that the workplace is set to face over the next 12 months, with a particular focus on wellbeing, mental health, and the role of AI. Throughout this journey, we will explore the significant differences between psychological safety and psychosocial safety, emphasising their crucial importance. Moreover, we will deeply consider their impact on workplace culture, employee wellbeing, and overall performance. As always, our goal is to identify best practice and how each of us can contribute, whether as individuals, employees, or leaders. Lastly, we will uncover the potential innovations that AI can bring to enhance wellbeing and mental health in the workplace. This will involve understanding how AI can further our knowledge of these crucial areas and how we can implement AI-driven systems, programs, and strategies to benefit both the workplace and our personal lives. By doing so, we aim to harness technology in a way that positively transforms our collective experience in work and beyond. 10 Alokita Shankhar Creating Ripples of Impact: The Power of People Leaders 12:15 pm - 12:40 pm pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Alokita Shankhar Nahkeeta Tansell 12:15 pm - 12:40 pm pm AEST Creating Ripples of Impact: The Power of People Leaders CSR have established the significant relationship between customer engagement and employee engagement. But one of the most impactful factors that determines employee engagement is the effectiveness of immediate managers. People leaders are catalysts of change, setting in motion a chain reaction that multiplies across people and the overall organisation. In addition to meeting organisational expectations, people leaders are also responsible for nurturing and motivating their teams - all whilst navigating a world of change, economic pressures, and countless demands. Whether you are involved in hiring & onboarding them, strategising development to nurture them, or a people leader yourself, the impact of a people leader resonates across every aspect of your organisation. Join this session to explore the pivotal role of people leaders, the challenges they face, and how we can support and empower them. 11 Peer Connect Peer Connect 12:40 pm - 01:10 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Peer Connect 12:40 pm - 01:10 pm AEST Peer Connect 12 Lunch break Lunch & Networking Break 01:10 pm - 02:10 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Lunch break 01:10 pm - 02:10 pm AEST Lunch & Networking Break 13 Peer Led Roundtable Peer Led Roundtable Discussions 02:10 pm - 02:35 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Peer Led Roundtable 02:10 pm - 02:35 pm AEST Peer Led Roundtable Discussions 14 Tracey Taylor How Transport for NSW is winning with hybrid working. 02:35 pm - 03:00 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Tracey Taylor 02:35 pm - 03:00 pm AEST How Transport for NSW is winning with hybrid working. Transport for NSW is one organisation that has got hybrid working right. It’s flexible working model, which was created four years ago and accelerated through COVID, has provided an environment where frontline rail and road workers, professional and corporate services staff have easy access to different ways of working. Join Tracey Taylor, chief people officer, Transport for NSW, as she discusses the strategies and tactics that the organisation has used to create an award-winning flexible working environment for thousands of staff members. 15 Angela Ewers Chief People Officer ARN Transforming Employee Experience: Building a Culture of Accountability and Flexibility 03:00 pm - 03:25 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Angela Ewers Chief People Officer ARN 03:00 pm - 03:25 pm AEST Transforming Employee Experience: Building a Culture of Accountability and Flexibility Explore the journey of transforming the employee experience (EX) from a transactional approach to one that is customised, flexible, and focused on individual needs. Learn how to measure and shape organisational culture, empower leaders, and foster a sense of accountability. Discover the impact on employee engagement, retention, and overall business success. Key Takeaways: * Personalised EX: Move away from rigid approaches and embrace customisation to meet individual employee needs. * Culture measurement: Use culture surveys to identify areas for improvement and create a thriving work environment. * Empowering leaders: Foster ownership of decision-making, difficult conversations, and a culture of accountability. * Impact on engagement and retention: Understand how transforming EX can enhance employee satisfaction, engagement, and retention for business success. 16 Jane Kezerle Taking Future of Work to the Next Level. 03:25 pm - 03:50 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Jane Kezerle 03:25 pm - 03:50 pm AEST Taking Future of Work to the Next Level. During the pandemic, organisations and their staff had to quickly adjust to the new realities of the working environment. COVID-related restrictions are long gone and hybrid work environments are now here to stay. Join Jane Kezerle, head of people at GroupM, as she discusses how the organisation has implemented a hybrid and flexible working environment by letting is employees decide when, where and how they work. Join this session to gain insights to: ⁃ Understanding your employees and creating the best working environment for them. ⁃ Implementing a cultured and flexible workplace. 17 Marianne Boecher Going Against the Grain on Hybrid Work 03:50 pm - 04:15 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Marianne Boecher 03:50 pm - 04:15 pm AEST Going Against the Grain on Hybrid Work Since COVID struck in early 2020, many organisations moved quickly to put remote working arrangements in place. Since then, most companies have adopted hybrid work arrangements that enable staff to alternate between working in the office and at remote locations such as their homes. But Citadel Securities has taken a different approach. Join Marianne Boecher, Director, Australia at Citadel Securities as she discusses why the organisation didn’t buy into hybrid working. Marianne will discuss: * What drives success and the organisation’s approach to talent * Defining the value proposition and understanding the challenges in the work environment * The tools that were used to engage staff and encourage them to come into the office while still providing the right work/life balance. 18 To be announced End of Day & Closing Remarks by Sit-Down 4:15 pm - 4:20 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. To be announced 4:15 pm - 4:20 pm AEST End of Day & Closing Remarks by Sit-Down 18 Networking Reception Networking Reception 4:20 pm - 4:50 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. Networking Reception 4:20 pm - 4:50 pm AEST Networking Reception Agenda CFO Sit-Down CPO | CSCO Sit-Down No items found. 1 Registration REGISTRATION & DELEGATE ARRIVAL 08:30 am - 09:00 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 08:30 am - 09:00 am AEST REGISTRATION & DELEGATE ARRIVAL 2 To be announced Welcome address and introduction by Sit-Down 09:00 am - 09:05 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 09:00 am - 09:05 am AEST Welcome address and introduction by Sit-Down 3 Matthew Carracher & Nathan Park AI—The Future and 10 Practical Use Cases 09:05 am - 09:30 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 09:05 am - 09:30 am AEST AI—The Future and 10 Practical Use Cases 4 Yogita Nath Chief Financial Officer Sanofi Australia Keynote: Pushing the boundaries of commercial innovation 09:30 am - 09:55 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 09:30 am - 09:55 am AEST Keynote: Pushing the boundaries of commercial innovation • Delivering best-in-class products and services • Expanding the boundaries for R&D and commercial partnerships • Redefining the playing field for innovation Healthcare company Sanofi employs around 100,000 people in 100 countries, with a global network of close to 70 manufacturing and 20 research and development (R&D) sites. Its Australian arm has 650 staff who work on a diverse array of therapeutic projects from vaccines to rare diseases. 5 Narain Viswanathan and Ron Patel Future-Proofing Finance through Connected Reporting 09:55 am - 10:20 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 09:55 am - 10:20 am AEST Future-Proofing Finance through Connected Reporting Organisations today are stretched from a time and human capital perspective. As the architect of business transformation, how can CFOs use technology to automate the mundane and allow their teams to use their skills and experience to drive strategic value for their businesses? Here, we invite CFOs to hear how your teams can deliver timely and accurate, board-trusted data across financial, management and sustainability reporting. 6 Tea break Morning tea break and networking 10:20 am - 11:00 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 10:20 am - 11:00 am AEST Morning tea break and networking 7 Mark Lenzner Executive Director ICT / Digital Sourcing | ICT/Digital Sourcing NSW Department of Customer Service Panel :"Transforming Supply Chain Planning for Resilience and Recovery: Insights from the Australian Market" 11:00 am - 11:30 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 11:00 am - 11:30 am AEST Panel :"Transforming Supply Chain Planning for Resilience and Recovery: Insights from the Australian Market" This panel discussion aims to explore the transformation of supply chain planning strategies in the Australian market, focusing on building resilience and fostering recovery. Experts will share valuable insights on innovative approaches and best practices that can lead to optimised supply chain planning. The discussion will centre around digitalisation, collaboration, and sustainability as key drivers for revitalising supply chains and driving economic recovery in the Australian context. Key Points: · Evolving supply chain planning strategies for resilience in the Australian market. · Leveraging digitalisation and advanced technologies to optimise supply chain planning. · Collaboration and partnerships as catalysts for supply chain recovery. · Integrating sustainability and ethical practices in supply chain planning for long-term resilience and economic recovery. By discussing these key points, the panellists will provide actionable insights and practical strategies to guide organisations in the Australian market towards transforming their supply chain planning processes. The aim is to enhance resilience, promote recovery, and ensure a sustainable and prosperous future for the supply chain industry in Australia. 8 Mark Lenzner Executive Director ICT / Digital Sourcing | ICT/Digital Sourcing NSW Department of Customer Service Accelerating digital government strategies and industry growth 11:30 am - 12:00 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 11:30 am - 12:00 am AEST Accelerating digital government strategies and industry growth • Mapping the future of digital sourcing • Accelerating the digital strategies and industry outreach • Leveraging digital platforms to simplify and streamline procurement 9 Aisha Ahmad Senior Category Manager icare NSW Panel: Strengthening the relationship between procurement and supply chain 12:00 am - 12:35 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 12:00 am - 12:35 pm AEST Panel: Strengthening the relationship between procurement and supply chain · Improving your relationship with suppliers · Making your data more accessible across the supply chain · Reducing unnecessary costs around data errors · Improve your buying consistency Agenda 1 Registration REGISTRATION & DELEGATE ARRIVAL 08:30 am - 09:00 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 08:30 am - 09:00 am AEST REGISTRATION & DELEGATE ARRIVAL 2 To be announced Welcome address and introduction by Sit-Down 09:00 am - 09:05 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 09:00 am - 09:05 am AEST Welcome address and introduction by Sit-Down 3 Matthew Carracher & Nathan Park AI—The Future and 10 Practical Use Cases 09:05 am - 09:30 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 09:05 am - 09:30 am AEST AI—The Future and 10 Practical Use Cases 4 Yogita Nath Chief Financial Officer Sanofi Australia Keynote: Pushing the boundaries of commercial innovation 09:30 am - 09:55 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 09:30 am - 09:55 am AEST Keynote: Pushing the boundaries of commercial innovation • Delivering best-in-class products and services • Expanding the boundaries for R&D and commercial partnerships • Redefining the playing field for innovation Healthcare company Sanofi employs around 100,000 people in 100 countries, with a global network of close to 70 manufacturing and 20 research and development (R&D) sites. Its Australian arm has 650 staff who work on a diverse array of therapeutic projects from vaccines to rare diseases. 5 Narain Viswanathan and Ron Patel Future-Proofing Finance through Connected Reporting 09:55 am - 10:20 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 09:55 am - 10:20 am AEST Future-Proofing Finance through Connected Reporting Organisations today are stretched from a time and human capital perspective. As the architect of business transformation, how can CFOs use technology to automate the mundane and allow their teams to use their skills and experience to drive strategic value for their businesses? Here, we invite CFOs to hear how your teams can deliver timely and accurate, board-trusted data across financial, management and sustainability reporting. 6 Tea break Morning tea break and networking 10:20 am - 11:00 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 10:20 am - 11:00 am AEST Morning tea break and networking 7 Mark Lenzner Executive Director ICT / Digital Sourcing | ICT/Digital Sourcing NSW Department of Customer Service Panel :"Transforming Supply Chain Planning for Resilience and Recovery: Insights from the Australian Market" 11:00 am - 11:30 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 11:00 am - 11:30 am AEST Panel :"Transforming Supply Chain Planning for Resilience and Recovery: Insights from the Australian Market" This panel discussion aims to explore the transformation of supply chain planning strategies in the Australian market, focusing on building resilience and fostering recovery. Experts will share valuable insights on innovative approaches and best practices that can lead to optimised supply chain planning. The discussion will centre around digitalisation, collaboration, and sustainability as key drivers for revitalising supply chains and driving economic recovery in the Australian context. Key Points: · Evolving supply chain planning strategies for resilience in the Australian market. · Leveraging digitalisation and advanced technologies to optimise supply chain planning. · Collaboration and partnerships as catalysts for supply chain recovery. · Integrating sustainability and ethical practices in supply chain planning for long-term resilience and economic recovery. By discussing these key points, the panellists will provide actionable insights and practical strategies to guide organisations in the Australian market towards transforming their supply chain planning processes. The aim is to enhance resilience, promote recovery, and ensure a sustainable and prosperous future for the supply chain industry in Australia. 8 Mark Lenzner Executive Director ICT / Digital Sourcing | ICT/Digital Sourcing NSW Department of Customer Service Accelerating digital government strategies and industry growth 11:30 am - 12:00 am AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 11:30 am - 12:00 am AEST Accelerating digital government strategies and industry growth • Mapping the future of digital sourcing • Accelerating the digital strategies and industry outreach • Leveraging digital platforms to simplify and streamline procurement 9 Aisha Ahmad Senior Category Manager icare NSW Panel: Strengthening the relationship between procurement and supply chain 12:00 am - 12:35 pm AEST WHAT’S A RICH TEXT ELEMENT? The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. STATIC AND DYNAMIC CONTENT EDITING A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila! HOW TO CUSTOMIZE FORMATTING FOR EACH RICH TEXT Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system. 12:00 am - 12:35 pm AEST Panel: Strengthening the relationship between procurement and supply chain · Improving your relationship with suppliers · Making your data more accessible across the supply chain · Reducing unnecessary costs around data errors · Improve your buying consistency Agenda No items found. Connecting the Region’s Technology leaders Sit-Down is an invitation-only conference that brings together technology executives from the region’s most influential Enterprise and Government organisations, including: Slide 4 of 35. 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