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An official website of the United States government

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 * Our mission
 * How we work
 * Projects
 * News & blog
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USING DESIGN AND TECHNOLOGY TO DELIVER BETTER SERVICES TO THE AMERICAN PEOPLE

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WE’RE SOLVING BIG PROBLEMS

Millions of people use federal government services every day. Veterans apply for
health care. Immigrants apply for naturalization. Too often, outdated tools and
complex systems make these interactions cumbersome and frustrating.

To improve these services, USDS hires mission-driven professionals into
term-limited ‘tours of civic service.’ By working alongside civil servants, they
help untangle complex challenges.

Learn about our mission


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DELIVERING A BETTER GOVERNMENT EXPERIENCE

Our small, highly empowered teams use their expertise to develop human-centered
solutions to the federal government’s most pressing technical challenges.
Explore a few of our projects.

See all projects
 * Cross-agency
   
   
   OPTIMIZING BENEFITS FOR FAMILIES
   
   Working alongside The Department of Treasury and the White House, we built
   ChildTaxCredit.gov to educate families about the expanded Earned Income
   Credit and Child Tax Credit. The USDS team relied on in-depth research to
   create a site that is accessible, easy-to-read, and provides resources to
   find free tax services.
   
   Learn more

 * Health and Human Services
   
   
   CRITICAL CODE: BUILDING COVID-19 VACCINE FINDER TOOLS
   
   With the American public eager for COVID-19 vaccinations, The White House
   partnered with the U.S. Digital Service, the Centers for Disease Control &
   Prevention, the Department of Health & Human Services, and Boston Children’s
   Hospital to launch a fleet of tools connecting people to life-saving
   vaccines.
   
   Learn more

 * Veterans Affairs
   
   
   SIMPLIFYING VETERAN‑FACING SERVICES THROUGH VA.GOV
   
   Each month, over 10 million people attempt to access the digital tools and
   content at the Department of Veterans Affairs (VA) and have historically
   struggled to find what they’re looking for. Digital modernization efforts
   needed to focus on improving the user experience.
   
   Learn more

 * Health and Human Services
   
   
   EMPOWERING BENEFICIARIES WITH THEIR OWN HEALTH DATA
   
   Leveraging CMS APIs, providers can view of their patients’ full healthcare
   history without patient intervention. Providers save valuable time that they
   can better spend talking to patients and preventing conflicts or gaps in
   care.
   
   Learn more

 * Health and Human Services
   
   
   MODERNIZING THE MEDICARE PAYMENT SYSTEM
   
   Eight million lines of COBOL and 2.5 million lines of assembly running on 15
   mainframes. 4.5 percent of the entire American economy is fueled by Medicare
   payments and 53 million people depend on it for their healthcare.
   
   Learn more

 * Cross-agency
   
   
   CHANGING HOW THE GOVERNMENT HIRES TECHNICAL TALENT
   
   We helped develop a process that allows HR to leverage subject matter experts
   to evaluate candidates for specialized roles. The result restores fair and
   open access for all applicants, shortens the hiring timeline, and ensures
   applicants are truly qualified.
   
   Learn more

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BY THE PEOPLE, FOR THE PEOPLE

Every person, from all walks of life, interacts with their government. We hire
people from a range of cultural, geographical, and ethnic backgrounds to improve
the services that millions rely on. Meet a few staff members who are passionate
about applying their work and lived experiences to public service.

Meet more staff
 * Alum / Engineering
   
   
   DAVID HOLMES
   
   “It’s not about how can we maximize digital ad space or make conversion rates
   better, but how we can use technology to really make a difference in
   someone’s life.”
   
   Read more

 * Staff / Design
   
   
   ANNIE NGUYEN
   
   “Making sure we can improve, design, and iterate on a printed piece of paper,
   while explaining policy in a more human-centered way was a challenge I wasn’t
   expecting.”
   
   Read more

 * Staff / Talent
   
   
   ANISSA PÉREZ
   
   “I will never forget my USDS family when I move on.”
   
   Read more

 * Staff / Operations
   
   
   EUNICE GARCIA
   
   “There is definitely a need for more women of color to speak tech and
   government at the same time. I believe in changing the status quo, and more
   importantly, empowering good people with the right tools, especially in
   government.”
   
   Read more

 * Alum / Procurement
   
   
   BRENT MARAVILLA
   
   “And my resolve to contribute to the movement was only strengthened when I
   heard about how USDS works, their values, and the awesome things they had
   delivered.”
   
   Read more

 * Alum / Product
   
   
   KASIA CHMIELINSKI
   
   “Making responsible decisions about complex issues requires representation at
   the table where the decisions are being made.”
   
   Read more

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USDS IN THE NEWS

See more news
 * Great Resignation boosts White House's tech talent hunt
 * Biden promised to digitize the government. Getting it done won't be easy.
 * New boss for government's tech "SWAT team"
 * This little-known program has played a central role in the U.S. government's
   coronavirus response
 * How tech workers in the government could make everyone’s life easier: ‘Get
   rid of the paper’
 * How a Star Wars Crab Became a Federal Agency’s Twitter Avatar
 * This simple technological fix helped veterans get health benefits
 * Uncle Sam wants you to join the United States Digital Service
 * Tech-starved government seeks industry’s best, brightest

See more news

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WE ARE A COMMUNITY

When you join USDS you become part of a vibrant, supportive group of humans.
Check out our social media channels to see more USDS moments.

 * Instagram
 * Twitter
 * Facebook
 * Medium
 * Linked in

We need you.

Let’s help millions of people together.

Apply now


ABOUT USDS

 * Contact us
 * Diversity & Inclusion Report [PDF, 2 pages]
 * Impact Report [PDF, 20 pages]
 * Press sheet [PDF, 2 pages]
 * Hiring FAQ


RESOURCES

 * Digital Services Playbook
 * Discovery Sprint Guide
 * TechFAR Hub
 * U.S. Web Design System


FOLLOW US

 * Instagram
 * Twitter
 * Facebook
 * Medium
 * Linked in

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