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 * Solutions
 * Products
   
    * Market Research
      
      Drive actionable insights with Momentive
   
    * Enterprise Feedback
      
      Empower teams to make smarter decisions with SurveyMonkey

 * Customers
 * Company
   
    * About Us
   
    * Diversity, Equity & Inclusion
   
    * Momentive Together
   
    * Leadership
   
    * Careers
   
    * Momentive Blog

 * Get in touch



SOLUTIONS


EXPLORE OUR PORTFOLIO OF AI-POWERED SOLUTIONS


 * All Solutions
 * Market Insights
 * Brand Insights
 * Customer Experience
 * Employee Experience
 * Product Experience

Momentive delivers purpose-built solutions and comprehensive programs—for every
decision-maker in your organization. Reshape your customer experience, your
product, or your industry.


 * GUIDED EMPLOYEE EXPERIENCE
   
   Uncover how your employees really feel about their work and company culture
   to drive higher retention, greater job satisfaction, and higher productivity
   levels.
   
   Learn more about this solution


 * ENTERPRISE FEEDBACK MANAGEMENT
   
   Make business critical decisions, backed by insights. Gather feedback from
   your customers, employees, and target market with SurveyMonkey Enterprise.
   
   Learn more about this solution


 * BRAND TRACKING
   
   Fuel your brand strategy with continuous insights on top performance metrics
   including awareness, perception, loyalty, and more.
   
   Learn more about this solution


 * NPS® PROGRAMS
   
   Discover who your promoters and detractors are through relational and
   transactional NPS, and take actions that turn your customers into vocal
   advocates.
   
   Learn more about this solution


 * EMPLOYEE ENGAGEMENT AND RETENTION
   
   Uncover how your employees really feel about their work and company culture
   to drive higher retention, greater job satisfaction, and higher productivity
   levels.
   
   Learn more about this solution


 * CONCEPT TESTING
   
   Test product and feature ideas with your target buyer in as little as an
   hour, and compare against industry benchmarks.
   
   Learn more about this solution


 * INDUSTRY TRACKING
   
   Continuously monitor buyer preferences for a specific industry over time, and
   understand the underlying drivers of market shifts.
   
   Learn more about this solution


 * DIVERSITY, EQUITY, AND INCLUSION
   
   Create a diverse, equitable, and inclusive workplace where everyone, no
   matter their background, can thrive.
   
   Learn more about this solution


 * CUSTOMER SATISFACTION
   
   Identify areas of improvement after key customer moments and interactions to
   improve overall customer satisfaction.
   
   Learn more about this solution


 * AD TESTING
   
   Test your campaign creative for persuasiveness, relevance, recall, and more
   before you launch to maximize effectiveness.
   
   Learn more about this solution


 * IDEA SCREENING
   
   Quickly test and prioritize early-stage product or creative ideas in as
   little as an hour with your target audience.
   
   Learn more about this solution


 * COMPETITIVE INTELLIGENCE
   
   Measure the evolving perception of top competitors in your category over
   time, and how your brand stacks up.
   
   Learn more about this solution


 * PRODUCT OPTIMIZATION
   
   Uncover feature and service bundles that maximize in-market success with
   advanced Conjoint analysis.
   
   Learn more about this solution


 * RETURN TO WORK
   
   Get the insights you need to understand employee needs and sentiment so you
   can design policies that keep your team supported and safe in the new normal.
   
   Learn more about this solution


 * WEBSITE EXPERIENCE
   
   Get actionable feedback from visitors across your web properties to improve
   the user experience, save time and resources, and increase conversion.
   
   Learn more about this solution


 * PRICE OPTIMIZATION
   
   Find the optimal price point and range for your product or service using the
   Van Westendorp price sensitivity model.
   
   Learn more about this solution


 * GRANT MANAGEMENT
   
   Assess and amplify your social responsibility and charitable impact in order
   to make the world a better place.
   
   Learn more about this solution


 * BRAND LIFT
   
   Quantify the impact of your regional or national advertising campaigns on
   brand awareness and perception in those same markets.
   
   Learn more about this solution


 * CONSUMER SEGMENTATION
   
   Understand the demographic and behavioral traits of your top buyer segments
   to focus your marketing strategy.
   
   Learn more about this solution


 * MARKET RESEARCH PANEL
   
   Quickly reach a target audience with market research surveys to understand
   your industry, competitors, buyers, and more.
   
   Learn more about this solution


 * CANDIDATE EXPERIENCE
   
   Measure and optimize your candidate experience at every touchpoint, from
   applying to interview, and through onboarding.
   
   Learn more about this solution


 * USAGE & ATTITUDES
   
   Learn about the preferences, habits, and purchase behaviors of your target
   audience to shape your product roadmap and marketing campaigns.
   
   Learn more about this solution


 * MESSAGE TESTING
   
   Make sure your company or product positioning and campaign messaging
   resonates with your target buyers.
   
   Learn more about this solution


 * CUSTOMER EFFORT SCORE
   
   Deliver low-effort experiences that drive customer loyalty by identifying and
   removing friction from customer interactions.
   
   Learn more about this solution


 * PACKAGE TESTING
   
   Get feedback on your product packaging designs from your target consumers to
   maximize overall appeal and persuasiveness.
   
   Learn more about this solution


 * SCHOLARSHIP PROGRAM MANAGEMENT
   
   Streamline professional and community development programs to select and
   award your most promising applicants.
   
   Learn more about this solution


 * SHOPPER INSIGHTS
   
   Uncover where and how people make purchase decisions for your product
   category to inform messaging, merchandising and pricing.
   
   Learn more about this solution


 * BRAND NAME TESTING
   
   Go to market with a company or brand name that has proven effectiveness in
   your target market.
   
   Learn more about this solution


 * LEARNING AND DEVELOPMENT
   
   Understand where and how learning and development efforts should be focused
   to advance your people and drive productivity.
   
   Learn more about this solution


 * MOBILE APP EXPERIENCE
   
   Capture feedback directly within your mobile app to drive user adoption,
   loyalty, and satisfaction—without the need for technical expertise.
   
   Learn more about this solution


 * FEATURE IMPORTANCE
   
   Understand which product features influence decisions and satisfaction the
   most with advanced MaxDiff analysis.
   
   Learn more about this solution


 * ADMISSION PROGRAM MANAGEMENT
   
   Choose the best candidates for education programs, technology incubators,
   leadership training, and other programs.
   
   Learn more about this solution


 * MARKET SIZING
   
   Quantify the demand for your product across regions and countries, and
   pinpoint which market to expand to next.
   
   Learn more about this solution


 * LOGO DESIGN TESTING
   
   Test variations of your logo design for appeal, relevance, and memorability
   before you go to market.
   
   Learn more about this solution


 * INTERNAL MEETINGS AND EVENTS
   
   Get armed with the insights before, during and after every internal meeting
   and event to make them more effective and productive.
   
   Learn more about this solution


 * POST-PURCHASE EXPERIENCE
   
   Learn what customers liked and disliked about their purchase experience to
   streamline the buying process and reduce support costs.
   
   Learn more about this solution


 * USER EXPERIENCE
   
   Get in-depth feedback from users directly within your product throughout the
   user journey to drive adoption and create products customers love.
   
   Learn more about this solution


 * INNOVATION AWARDS MANAGEMENT
   
   Inspire communities and employees with contests, programs and awards that
   drive innovation.
   
   Learn more about this solution


 * CUSTOM MARKET RESEARCH SERVICES
   
   Work with our team of experts to scope custom market research with as much
   help as you need, from survey consultation to reporting.
   
   Learn more about this solution


 * PERFORMANCE MANAGEMENT
   
   Build a high performing workforce with the knowledge needed to shape your
   management training programs, target specific team skills development, and
   plan individual career paths.
   
   Learn more about this solution


 * CRISIS MANAGEMENT
   
   Listen to your customers and the broader market in times of crisis to react
   fast when brand reputation is on the line.
   
   Learn more about this solution


 * WORKPLACE BENEFITS
   
   Collect insights into how employees feel about your company's benefits, from
   healthcare plans to catered lunches and everything in between.
   
   Learn more about this solution


 * ECOMMERCE EXPERIENCE
   
   Capture targeted feedback seamlessly from online shoppers without disrupting
   their experience to reduce cart abandonment and friction in the buying
   process.
   
   Learn more about this solution


 * EVENT EXPERIENCE
   
   Capture pre and post event feedback to shape event plans and create memorable
   experiences for your customers.
   
   Learn more about this solution


 * CUSTOMER ADVOCACY
   
   Automatically generate customer case studies, testimonials, and stats to
   boost your marketing programs and accelerate sales.
   
   Learn more about this solution


 * CLAIMS TESTING
   
   Test the effectiveness of product packaging claims and labels to optimize
   believability and purchase intent.
   
   Learn more about this solution


 * PRODUCT NAME TESTING
   
   Screen your product name ideas with your target audience for relevance,
   memorability, pronounceability, and more.
   
   Learn more about this solution


 * IN HOME USER TESTING (IHUT)
   
   Screen and recruit a targeted audience to physically try your product at home
   and provide feedback on the experience.
   
   Learn more about this solution

Increase your market intelligence with accurate insights delivered in days, not
months.


INDUSTRY TRACKING

Continuously monitor buyer preferences for a specific industry over time, and
understand the underlying drivers of market shifts.

Learn more



COMPETITIVE INTELLIGENCE

Measure the evolving perception of top competitors in your category over time,
and how your brand stacks up.

Learn more



CONSUMER SEGMENTATION

Understand the demographic and behavioral traits of your top buyer segments to
focus your marketing strategy.

Learn more



MARKET RESEARCH PANEL

Quickly reach a target audience with market research surveys to understand your
industry, competitors, buyers, and more.

Learn more



USAGE & ATTITUDES

Learn about the preferences, habits, and purchase behaviors of your target
audience to shape your product roadmap and marketing campaigns.

Learn more



SHOPPER INSIGHTS

Uncover where and how people make purchase decisions for your product category
to inform messaging, merchandising and pricing.

Learn more



MARKET SIZING

Quantify the demand for your product across regions and countries, and pinpoint
which market to expand to next.

Learn more



CUSTOM MARKET RESEARCH SERVICES

Work with our team of experts to scope custom market research with as much help
as you need, from survey consultation to reporting.

Learn more


Elevate your brand by identifying what truly resonates with your audience.


BRAND TRACKING

Fuel your brand strategy with continuous insights on top performance metrics
including awareness, perception, loyalty, and more.

Learn more



AD TESTING

Test your campaign creative for persuasiveness, relevance, recall, and more
before you launch to maximize effectiveness.

Learn more



IDEA SCREENING

Quickly test and prioritize early-stage product or creative ideas in as little
as an hour with your target audience.

Learn more



BRAND LIFT

Quantify the impact of your regional or national advertising campaigns on brand
awareness and perception in those same markets.

Learn more



MARKET RESEARCH PANEL

Quickly reach a target audience with market research surveys to understand your
industry, competitors, buyers, and more.

Learn more



MESSAGE TESTING

Make sure your company or product positioning and campaign messaging resonates
with your target buyers.

Learn more



BRAND NAME TESTING

Go to market with a company or brand name that has proven effectiveness in your
target market.

Learn more



LOGO DESIGN TESTING

Test variations of your logo design for appeal, relevance, and memorability
before you go to market.

Learn more



CRISIS MANAGEMENT

Listen to your customers and the broader market in times of crisis to react fast
when brand reputation is on the line.

Learn more


Deliver memorable customer experiences that set you apart from the competition.


NPS® PROGRAMS

Discover who your promoters and detractors are through relational and
transactional NPS, and take actions that turn your customers into vocal
advocates.

Learn more



CUSTOMER SATISFACTION

Identify areas of improvement after key customer moments and interactions to
improve overall customer satisfaction.

Learn more



WEBSITE EXPERIENCE

Get actionable feedback from visitors across your web properties to improve the
user experience, save time and resources, and increase conversion.

Learn more



CUSTOMER EFFORT SCORE

Deliver low-effort experiences that drive customer loyalty by identifying and
removing friction from customer interactions.

Learn more



MOBILE APP EXPERIENCE

Capture feedback directly within your mobile app to drive user adoption,
loyalty, and satisfaction—without the need for technical expertise.

Learn more



POST-PURCHASE EXPERIENCE

Learn what customers liked and disliked about their purchase experience to
streamline the buying process and reduce support costs.

Learn more



ECOMMERCE EXPERIENCE

Capture targeted feedback seamlessly from online shoppers without disrupting
their experience to reduce cart abandonment and friction in the buying process.

Learn more



EVENT EXPERIENCE

Capture pre and post event feedback to shape event plans and create memorable
experiences for your customers.

Learn more



CUSTOMER ADVOCACY

Automatically generate customer case studies, testimonials, and stats to boost
your marketing programs and accelerate sales.

Learn more


Understand and engage employees to build a better, more diverse workplace.


GUIDED EMPLOYEE EXPERIENCE

Uncover how your employees really feel about their work and company culture to
drive higher retention, greater job satisfaction, and higher productivity
levels.

Learn more



EMPLOYEE ENGAGEMENT AND RETENTION

Uncover how your employees really feel about their work and company culture to
drive higher retention, greater job satisfaction, and higher productivity
levels.

Learn more



DIVERSITY, EQUITY, AND INCLUSION

Create a diverse, equitable, and inclusive workplace where everyone, no matter
their background, can thrive.

Learn more



RETURN TO WORK

Get the insights you need to understand employee needs and sentiment so you can
design policies that keep your team supported and safe in the new normal.

Learn more



CANDIDATE EXPERIENCE

Measure and optimize your candidate experience at every touchpoint, from
applying to interview, and through onboarding.

Learn more



LEARNING AND DEVELOPMENT

Understand where and how learning and development efforts should be focused to
advance your people and drive productivity.

Learn more



INTERNAL MEETINGS AND EVENTS

Get armed with the insights before, during and after every internal meeting and
event to make them more effective and productive.

Learn more



PERFORMANCE MANAGEMENT

Build a high performing workforce with the knowledge needed to shape your
management training programs, target specific team skills development, and plan
individual career paths.

Learn more



WORKPLACE BENEFITS

Collect insights into how employees feel about your company's benefits, from
healthcare plans to catered lunches and everything in between.

Learn more


Learn what your customers think—so you can build more products they love.


CONCEPT TESTING

Test product and feature ideas with your target buyer in as little as an hour,
and compare against industry benchmarks.

Learn more



IDEA SCREENING

Quickly test and prioritize early-stage product or creative ideas in as little
as an hour with your target audience.

Learn more



PRODUCT OPTIMIZATION

Uncover feature and service bundles that maximize in-market success with
advanced Conjoint analysis.

Learn more



PRICE OPTIMIZATION

Find the optimal price point and range for your product or service using the Van
Westendorp price sensitivity model.

Learn more



MARKET RESEARCH PANEL

Quickly reach a target audience with market research surveys to understand your
industry, competitors, buyers, and more.

Learn more



PACKAGE TESTING

Get feedback on your product packaging designs from your target consumers to
maximize overall appeal and persuasiveness.

Learn more



FEATURE IMPORTANCE

Understand which product features influence decisions and satisfaction the most
with advanced MaxDiff analysis.

Learn more



USER EXPERIENCE

Get in-depth feedback from users directly within your product throughout the
user journey to drive adoption and create products customers love.

Learn more



CLAIMS TESTING

Test the effectiveness of product packaging claims and labels to optimize
believability and purchase intent.

Learn more



PRODUCT NAME TESTING

Screen your product name ideas with your target audience for relevance,
memorability, pronounceability, and more.

Learn more



IN HOME USER TESTING (IHUT)

Screen and recruit a targeted audience to physically try your product at home
and provide feedback on the experience.

Learn more

Load more


LEARN HOW MOMENTIVE IS HELPING BRANDS SHAPE WHAT’S NEXT

“MOMENTIVE HAS REDUCED THE TIME TO RESEARCH CONSIDERABLY. IF I WANT TO CONDUCT A
STUDY IN FRANCE, I CAN CREATE AND LAUNCH THE QUESTIONNAIRE IN 48 HOURS, WHICH
WOULD TAKE WEEKS WITH AN AGENCY.”

Dinesh Gaur
Director of Analytics
Allbirds

See Brand Tracking Solution

“FOR A YEAR AND A HALF, WE GATHERED FEEDBACK FROM EMPLOYEES AND STARTED
IMPLEMENTING INSIGHTS AND CHANGES INTO OUR NEW ONBOARDING PROGRAM. IT'S AMAZING
HOW APPRECIATIVE PEOPLE ARE WHEN YOU LISTEN TO WHAT THEY HAVE TO SAY.”

Jonathan Estes
Talent Management Operations
LG Electronics USA

See Employee Engagement Solution

“MOMENTIVE ALLOWED US TO REALLY UNDERSTAND WHAT OUR CUSTOMERS NEED AND EXPECT,
ESPECIALLY AS WE MERGED OUR WEBSITES INTO ONE HUB AS PART OF OUR DIGITAL
TRANSFORMATION.”

Tamar Beresford
Senior Director of Digital Strategy
Nasdaq

See Customer Satisfaction Solution

READY TO WORK WITH US?


CUSTOMIZE YOUR EXPERIENCE

Tell us what you're looking for.

Talk to an expert


Net Promoter, Net Promoter System, Net Promoter Score, NPS, and the NPS-related
emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld, and
Satmetrix Systems, Inc.

English


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Brand Insights

Market Insights

Product Experience

Employee Experience

Customer Experience

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About Us

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Diversity, Equity & Inclusion

Momentive Together

Leadership

Careers

Momentive Blog

Newsroom

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