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Privacy NoticeCCPA NoticeData Protection AddendumCookies PolicyTerms of Use
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PRIVACY NOTICE
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Effective: January 1, 2022.
KEY INFORMATION
* Coursera, Inc. is the data controller of the personal information we collect
about you (i.e., the entity that determines the means and purposes of
collecting, using, and disclosing the personal information), unless you are
part of a degree, certain MasterTrack programs, or certain other
circumstances as communicated to you, in which case Coursera is the data
processor.
* We collect the personal information set out in the "What Information We
Collect" section of this Privacy Notice below, including account registration
details such as name and email, details of Content Offerings you undertake,
survey information (where you provide it), identity verification data, and
information about your use of our site and Services.
* We use your personal information for the purposes set out in the "How We Use
the Information" section of this Privacy Notice below, including providing
our site and Services to you, ensuring the security and performance of our
site, conducting research relating to Content Offerings, sharing information
with our Content Providers and our suppliers, direct marketing, and
performing statistical analysis of the use of our site and Services.
* You have a number of rights that you can exercise in relation to our use of
your personal information, as set out in the "Updating or Deleting Your
Personally Identifiable Information" section of this Privacy Notice below.
You can find information about us and how we collect, use and store your
personal data in each section of this Privacy Notice:
* Purpose and who we are
* What Information this Privacy Notice Covers
* What You Agree to by Using Our Site
* What Information We Collect
* How We Use the Information
* External Links
* Retention of Personally Identifiable Information
* Confidentiality & Security of Personally Identifiable Information
* Updating or Deleting Your Personally Identifiable Information
* Questions, Suggestions and Complaints
* California Privacy Rights
* International Privacy Practices
* Changing Our Privacy Notice
* No Information from Children Under 13
* Live2Coursera Privacy Notice
PURPOSE AND WHO WE ARE
The purpose of this Privacy Notice is to describe how Coursera, Inc., our
subsidiaries, and our international branches, ("Coursera," "us," "we," or "our")
collects, uses, and shares information about you through our online interfaces
(e.g., websites and mobile applications) owned and controlled by us, including
but not limited to coursera.org and rhyme.com (collectively referred to herein
as the "Site"). Please read this Privacy Notice carefully to understand what we
do. If you do not understand any aspects of our Privacy Notice, please feel free
to contact us at privacy@coursera.org. Your use of our Site is also governed by
our Terms of Use..Terms used but not defined in this Privacy Notice can be found
in our Terms of Use. Coursera, Inc. is a Delaware corporation with a principal
place of business at 381 E. Evelyn Ave., Mountain View, CA 94041. If you reside
or are located in the European Economic Area ("EEA") Coursera is the data
controller of all Personal Data (as defined below) collected via the Site and of
certain Personal Data collected from third parties, as set out in this Privacy
Notice unless you are part of a degree, certain MasterTrack programs, or certain
other circumstances as communicated to you, in which case Coursera is the data
processor.
WHAT INFORMATION THIS PRIVACY NOTICE COVERS
This Privacy Notice covers information we collect from you through our Site.
Some of our Site’s functionality can be used without revealing any Personal
Data, but for features or Services related to the Content Offerings, Personal
Data is required. In order to access certain features and benefits on our Site,
you may need to submit, or we may collect, "Personal Data" (i.e., information
that can be used to identify you and which may also be referred to as
“personally identifiable information” or “personal information”). Personal Data
can include information such as your name, email address, IP address, and device
identifier, among other things. You are responsible for ensuring the accuracy of
the Personal Data you submit to Coursera. Inaccurate information may affect your
ability to use the Site, the information you receive when using the Site, and
our ability to contact you. For example, your email address should be kept
current because that is one of the primary manners in which we communicate with
you.
WHAT YOU AGREE TO BY USING OUR SITE
We consider that the legal bases for using your personal information as set out
in this Privacy Notice are as follows:
* our use of your personal information is necessary to perform our obligations
under any contract with you (for example, to comply with the Terms of Use of
our Site which you accept by browsing our website and/or to comply with our
contract to provide Services to you, your academic institution, your
employer, or other organization that may be providing you with access to our
Services); or
* our use of your personal information is necessary for complying with our
legal obligations; or
* use of your personal information is necessary for our legitimate interests or
the legitimate interests of others. Our legitimate interests are to:
* run, grow and develop our business;
* operate our Site and provide our Services;
* select appropriately skilled and qualified suppliers;
* build relationships with partners and academic institutions;
* carry out research and statistical analysis;
* carry out marketing and business development; and
* for internal administrative and auditing purposes.
* consent, to send you certain communications or where you submit certain
information to us, or where required to rely upon consent by local law.
Which legal basis applies to a specific activity will depend on the type of
personal information used and the context in which it is being used.
If we rely on our (or another party’s) legitimate interests for using your
personal information, we will undertake a balancing test to ensure that our (or
the other party’s) legitimate interests are not outweighed by your interests or
fundamental rights and freedoms which require protection of the personal
information.
We may process your personal information in some cases for marketing purposes on
the basis of your consent (which you may withdraw at any time as described
below).
If we rely on your consent for us to use your personal information in a
particular way, but you later change your mind, you may withdraw your consent by
visiting your profile page and clicking the box to remove consent and we will
stop doing so. If you withdraw your consent, this may impact the ability for us
to provide some of our Services to you.
WHAT INFORMATION WE COLLECT
We gather the following types of information about users through the Site:
1. Information relating to your use of our Site. When users come to our Site,
we may track, collect, and aggregate information indicating, among other
things, which pages of our Site were visited, the order in which they were
visited, when they were visited, and which hyperlinks were clicked. We also
collect information from the URLs from which you linked to our Site.
Collecting such information may involve logging the IP address, operating
system, and browser software used by each user of the Site. We may be able
to determine from an IP address a user’s Internet Service Provider and the
geographic location of their point of connectivity. Location data may be
used to route your traffic to the nearest regional server to reduce latency
and improve your experience. We may also use cookies and web beacons when
you visit our Site. For more information on our use of cookies and web
beacons, please refer to our Cookies Policy.
2. Personal Data provided directly by you or via third parties. We collect
Personal Data that you provide to us when you register for an account,
update or change information for your account, purchase products or
Services, complete a survey, sign-up for email updates, participate in our
public forums, send us email messages, and/or participate in Content
Offerings or other Services on our Site. We may use the Personal Data that
you provide to respond to your questions, provide you the specific Content
Offering and/or Services you select, send you updates about Content
Offerings or other Coursera events, and send you email messages about Site
maintenance or updates.
* Account Registration. If you register for an account on our Site, you may be
required to provide us with certain Personal Data such as your name and email
address. You may also voluntarily provide us with additional Personal Data.
* Updates. Coursera may offer you the ability to receive updates either via
email or by posting on portions of the Site only accessible to registered
users. In order to subscribe to these Services, you may be required to
provide us with Personal Data such as your name and email address.
* Forums. Coursera may offer public forums from time to time (the "Forums")
where you can share comments and thoughts. In order to participate in the
Forums, you may be required to register with us and/or provide us with
Personal Data such as your name and email address. Please keep in mind that
information you post or make available in Forums will be publicly available.
You should not include any personal information or other information of a
personal or sensitive nature, whether relating to you or another person, in a
Forum post. Please also reference our Terms of Use and our Code of Conduct
for additional information about proper use of our Forums.
* Participation in Content Offerings. Coursera offers users the opportunity to
participate in Content Offerings on or through the Site. If you desire to
participate in a Content Offering, you will be asked to provide us with
certain information necessary to conduct such a Content Offering. This
information may include, among other things, your name and email address.
If you participate in a Content Offering, we may collect certain user-generated
content, such as assignments you submit, peer-graded assignments, and peer
grading feedback. We also collect course data, such as responses to in-video
quizzes, standalone quizzes, exams, and surveys. You should not include any
Personal Data or other information of a personal or sensitive nature, whether
relating to you or another person, on assignments, exams, or surveys, except for
information required to participate in or submit such assignments, exams, or
surveys.
* Identity Verification. Coursera may offer you the ability to verify your
identity for select Services. In order to enroll for these Services, you may
be required to provide us or our third-party identity verification vendor
with Personal Data such as your name, address, date of birth, a headshot
taken using a webcam, and a photo identification document. Additionally, if
you apply for financial aid in connection with these Services, you may be
required to provide information regarding your income.
* Communications with Coursera. We may receive Personal Data when you send us
an email message or otherwise contact us.
* Third Party Sites. We may receive Personal Data when you access or log-in to
a third party site, e.g., Facebook, from our Sites. This may include the text
and/or images of your Personal Data available from the third party site.
* Surveys. We may receive Personal Data when you provide information in
response to a survey operated by us or a Content Provider.
* Partner sites. Partner sites providing Content Offering-related tools and
services to Coursera users may collect nonfinancial individual-level user
data regarding the individual’s use of that partner site while the partner
sites provide those services to Coursera. The partner sites may share that
data with Coursera for the purpose of improving our Services, the partner
site’s services, and the individual’s education experience. This data
includes information such as the amount of time spent on the partner site and
pages viewed.
* Third Party Payment Processing. Coursera provides you with the ability to pay
for Content Offerings and other Services using a credit card or other methods
through a third party payment processing service provider. Please note that
our service provider – not Coursera – collects and processes your financial
information.
HOW WE USE THE INFORMATION
1. Information relating to your use of our Site. We use information relating to
your use of the Site to build higher quality, more useful Services by
performing statistical analyses of the collective characteristics and
behavior of our users, and by measuring demographics and interests regarding
specific areas of our Site. We may also use this information to ensure the
security of our Services and the Site.
2. Personally Identifiable Information provided directly by you or via third
parties. Except as set forth in this Privacy Notice or as specifically
agreed to by you, Coursera will not disclose any of your Personal Data. In
addition to the other uses set forth in this Privacy Notice, we may disclose
and otherwise use Personal Data as described below.
* Providing the Site and our Services. We use Personal Data which you provide
to us in order to allow you to access and use the Site and in order to
provide any information, products, or Services that you request from us.
* Technical support and security. We may use Personal Data to provide technical
support to you, where required, and to ensure the security of our Services
and the Site.
* Updates. We use Personal Data collected when you sign-up for our various
email or update services to send you the messages in connection with the Site
or Content Offerings. We may also archive this information and/or use it for
future communications with you, where we are legally entitled to do so.
* Forums. You should not post any personally identifiable information or other
information of a personal or sensitive nature, whether relating to you or
another person, within a Forum post. If you choose to post personally
identifiable information, such personally identifiable information may be
collected during your use of the Forums. We may publish this information via
extensions of our platform that use third-party services, like mobile
applications. We reserve the right to reuse Forum posts that contain
personally identifiable information in future versions of the Content
Offerings, and to enhance future Content Offerings. We may archive this
information and/or use it for future communications with you and/or your
designee(s), and/or provide it to the Content Provider, business partners, or
the instructor(s) associated with the courses you have taken. We may also use
or publish posts submitted on the Forums without using personally
identifiable information.
* Participation in Content Offerings. We use the Personal Data that we collect
from you when you participate in a Content Offering through the Site for
processing purposes, including but not limited to tracking attendance,
progress, and completion of the Content Offerings. We may also share your
Personal Data and your performance in a given Content Offering with the
instructor or instructors who taught it, with teaching assistants or other
individuals designated by the instructor or instructors to assist with the
creation, modification, or operation of the Content Offering, and with the
Content Provider(s) with which they are affiliated. We may also use the
information generated when taking a Content Offering or using the Services
for predictive analysis of your performance in the Content Offerings. Also,
we may archive this information and/or use it for future communications with
you, where we are legally entitled to do so.
* Identity Verification. For Services that require identity verification, we
may use the Personal Data that we collect for verifying your identity, and
for authenticating that submissions made on the Site were made by you. This
service may be provided through a third-party identity verification vendor.
Your photo identification document will be deleted after successful
verification of your profile information.
* Communications with or from Coursera. When you send us an email message or
otherwise contact us, we may use the information provided by you to respond
to your communication and/or as described in this Privacy Notice. We may also
archive this information and/or use it for future communications with you
where we are legally entitled to do so. Where we send you emails, we may
track the way that you interact with these emails (such as when you open an
email or click on a link inside an email). We use this information for the
purposes of optimizing and better tailoring our communications to you.
* Communications with Coursera Business Partners. We may share your Personal
Data with Content Providers and other business partners of Coursera so that
Content Providers and other business partners may share information about
their products and services that may be of interest to you where they are
legally entitled to do so.
* Research. We may share general course data (including quiz or assignment
submissions, grades, and forum discussions), information about your activity
on our Site, and demographic data from surveys operated by us with our
Content Providers and other business partners so that our Content Providers
and other business partners may use the data for research related to online
education.
* Disclosure to Coursera Operations and Maintenance Contractors. We use various
service providers, vendors, and contractors (collectively, "Contractors") to
assist us in providing our Services to you. Our Contractors may have limited
access to your Personal Data in the course of providing their products or
services to us, so that we in turn can provide our Services to you. These
Contractors may include vendors and suppliers that provide us with
technology, services, and/or content related to the operation and maintenance
of the Site or the Content Offerings. Access to your Personal Data by these
Contractors is limited to the information reasonably necessary for the
Contractor to perform its limited function for us.
* Government Authorities; Legal Rights and Actions. Coursera may share your
Personal Data with various government authorities in response to subpoenas,
court orders, or other legal processes; to establish or exercise our legal
rights or to protect our property; to defend against legal claims; or as
otherwise required by law. In such cases we reserve the right to raise or
waive any legal objection or right available to us. We also may share your
Personal Data when we believe it is appropriate to investigate, prevent, or
take action regarding illegal or suspected illegal activities; to protect and
defend the rights, property, or safety of Coursera, the Site, our users,
customers, or others; and in connection with our Terms of Use and other
agreements.
* Disclosure to Acquirers. Coursera may disclose and/or transfer your Personal
Data to an acquirer, assignee or other successor entity in connection with a
sale, merger, or reorganization of all or substantially all of the equity,
business, or assets of Coursera to which your Personal Data relates.
* e-Readers. If we receive any Personal Data related to the extent to which you
use designated e-Readers or other devices to access Coursera materials, we
may archive it, and use it for research, business, or other purposes.
EXTERNAL LINKS
For your convenience we may provide links to sites operated by organizations
other than Coursera ("Third Party Sites") that we believe may be of interest to
you. We do not disclose your Personal Data to these Third Party Sites unless we
have a lawful basis on which to do so. We do not endorse and are not responsible
for the privacy practices of these Third Party Sites. If you choose to click on
a link to one of these Third Party Sites, you should review the privacy policy
posted on the other site to understand how that Third Party Site collects and
uses your Personal Data.
RETENTION OF PERSONALLY IDENTIFIABLE INFORMATION
We keep your Personal Data for no longer than necessary for the purposes for
which the Personal Data is collected and processed. The length of time we retain
Personal Data for depends on the purposes for which we collect and use it and/or
as required to comply with applicable laws and to establish, exercise, or defend
our legal rights.
CONFIDENTIALITY & SECURITY OF PERSONALLY IDENTIFIABLE INFORMATION
We will use industry standard physical, technical, and administrative security
measures to keep your Personal Data confidential and secure, and will not share
it with third parties, except as otherwise provided in this Privacy Notice, or
unless such disclosure is necessary in special cases, such as a physical threat
to you or others, as permitted by applicable law. Because the Internet is not a
100% secure environment, we cannot guarantee the security of Personal Data, and
there is some risk that an unauthorized third party may find a way to circumvent
our security systems or that transmission of your information over the Internet
will be intercepted. It is your responsibility to protect the security of your
login information. Please note that e-mail communications are typically not
encrypted and should not be considered secure.
UPDATING OR DELETING YOUR PERSONAL DATA
You have certain rights in relation to your Personal Data. You can access your
Personal Data and confirm that it remains correct and up-to-date, choose whether
or not you wish to receive material from us or some of our partners, and request
that we delete or provide you with a copy of your personal data by logging into
the Site, selecting ‘Settings’ from the dropdown in the top right, and scrolling
down to find the appropriate option. The ability to delete an account may be
disabled for some users, particularly those who are enrolled in for-credit
offerings such as degrees, MasterTrack certificate programs, and other similar
offerings.
If you would like further information in relation to your rights or would like
to exercise any of them, you may also contact us via privacy@coursera.org. If
you reside or are located in the EEA, United Kingdom, Switzerland, or other
region that offers similar protections, you have the right to request that we:
* provide access to any Personal Data we hold about you;
* prevent the processing of your Personal Data for direct-marketing purposes;
* update any Personal Data which is out of date or incorrect;
* delete any Personal Data which we are holding about you;
* restrict the way that we process your Personal Data;
* provide your Personal Data to a third party provider of services; or
* provide you with a copy of any Personal Data which we hold about you.
We try to answer every request promptly where possible, and provide our response
within the time period stated by applicable law. Keep in mind, however, that
when deleting your Personal Data there may be residual information that will
remain within our databases, access logs, and other records, which may or may
not contain your Personal Data. Please also note that certain Personal Data may
be exempt from such requests in certain circumstances, which may include if we
need to retain your Personal Data to comply with a legal obligation. When you
email us with a request, we may ask that you provide us with information
necessary to confirm your identity.
If you are a resident of California, please also see our CCPA Notice.
QUESTIONS, SUGGESTIONS, AND COMPLAINTS
If you have any privacy-related questions, suggestions, unresolved problems, or
complaints, you may contact us via privacy@coursera.org. If you reside or are
located in the EEA, United Kingdom, Switzerland, or other region that offers
similar protections, our Data Protection Officer and Privacy Team may assist
with all queries regarding our handling of Personal Data at
security@coursera.org. If you reside or are located in the EEA, United Kingdom,
Switzerland, or other region that offers similar protections, you may also make
a complaint to our supervisory body for data protection matters (namely the UK
Information Commissioner's Office or Dutch Autoriteit Persoonsgegevens) or seek
a remedy through local courts if you believe that your rights have been
breached.
Coursera BV serves as the EU Representative for Coursera, Inc. To contact
Coursera BV, please use the following contact info:
Post: Coursera Europe B.V.
Attn: Privacy Request
Schiphol Boulevard 195, 1118BG Schiphol
Email: eu-representative@coursera.org
Coursera UK Limited serves as the EU Representative for Coursera, Inc. To
contact Coursera UK Limited, please use the following contact info:
Post: Coursera UK Limited
Attn: Privacy Request
City Bridge House, 57 Southwark Street, London SE1 1RU
Phone: +44 20 3457 0256
Email: eu-representative@coursera.org
CALIFORNIA PRIVACY RIGHTS
SHINE THE LIGHT
Shine the Light Under California’s "Shine the Light" law, California residents
who provide personal information in obtaining products or services for personal,
family, or household use are entitled to request and obtain from us, once a
calendar year, information about the customer information we shared, if any,
with other businesses for their own direct marketing uses. If applicable, this
information would include the categories of customer information and the names
and addresses of those businesses with which we shared customer information for
the immediately prior calendar year (e.g. requests made in 2018 will receive
information regarding 2017 sharing activities).
To obtain this information, please send an email message to privacy@coursera.org
with "Request for California Privacy Information" on the subject line and in the
body of your message. We will provide the requested information to you at your
email address in response. Please be aware that not all information sharing is
covered by the "Shine the Light" requirements and only information on covered
sharing will be included in our response.
CALIFORNIA CONSUMER PRIVACY ACT
Under the California Consumer Privacy Act (“CCPA”), California residents have
the right to know what personal information about them is collected, request
deletion of their personal data, opt-out of the sale of their personal data, and
not be discriminated against if they choose to exercise any of these rights.
Coursera does not sell any of the data we collect about you. If you’d like to
exercise any of the other rights afforded to you, log in to your Coursera
account, select ‘Settings’ from the dropdown in the top right, and scroll down
to find the appropriate option, or contact us at privacy@coursera.org.
For more information about how we process the personal information of California
residents and the rights that California residents have under the CCPA, please
review our full CCPA Notice here.
INTERNATIONAL PRIVACY PRACTICES
Our Sites are primarily operated and managed on servers located and operated
within the United States. In order to provide our products and Services to you,
you may be sending your Personal Data outside of the country where you reside or
are located, including to the United States. Accordingly, if you reside or are
located outside of the United States, your Personal Data may be transferred
outside of the country where you reside or are located, including to countries
that may not or do not provide the same level of protection for your Personal
Data. We are committed to protecting the privacy and confidentiality of Personal
Data when it is transferred. If you reside or are located within the EEA, United
Kingdom, Switzerland, or other region that offers similar protections, and such
transfers occur, we take appropriate steps to provide the same level of
protection for the processing carried out in any such countries as you would
have within the EEA or other regions to the extent feasible under applicable
law. We participate in and commit to adhering to the EU-U.S. and Swiss-U.S.
Privacy Shield Frameworks when transferring data from the EEA or Switzerland to
the United States. Please see our Privacy Shield Notice below for further
information.
CHANGING OUR PRIVACY NOTICE
Please note that we review our privacy practices from time to time, and that
these practices are subject to change. Any change, update, or modification will
be effective immediately upon posting on our Site. We will notify you of any
material change to this Privacy Notice by posting a notice on our Site’s
homepage for a reasonable period of time following such update or by sending an
email to the email address associated with your user account, and by changing
the effective date (located at the top and bottom of this page). Be sure to
return to this page periodically to ensure familiarity with the most current
version of this Privacy Notice.
NO INFORMATION FROM CHILDREN UNDER 13
Coursera strongly believes in protecting the privacy of children. Any use or
access by anyone under the age of 13 is prohibited, and certain regions and
Content Offerings may have additional requirements and/or restrictions. In line
with this belief, we do not knowingly collect or maintain Personal Data on our
Site from persons under 13 years of age, and no part of our Site is directed to
persons under 13 years of age. If you are under 13 years of age, then please do
not use or access this Site at any time or in any manner. We will take
appropriate steps to delete any Personal Data of persons less than 13 years of
age that has been collected on our Site without verified parental consent upon
learning of the existence of such Personal Data.
LIVE2COURSERA PRIVACY NOTICE
This section explains how Coursera collects and uses the Personal Data of those
who use our Live2Coursera Services, and supplements but does not replace our
Privacy Notice, which governs how we handle the Personal Data of all Coursera
users. The Terms of Use for Live2Coursera can be found here. Any defined terms
used in this section and not otherwise defined in the Privacy Notice are found
in the Live2Coursera Terms of Use.
Live2Coursera enables instructors to record, share, and upload lectures,
including those recorded using Third Party Offerings, to Coursera for their
students to view on the students’ mobile devices or computers. In addition to
the activities outlined elsewhere in our Privacy Notice, Live2Coursera users are
directed to review the following:
* Coursera will collect the audio and video content instructors choose to
upload through Third Party Offerings, as well as the instructor’s name, email
address, and thumbnail image. Instructors may also provide us with the
contact information of their students to allow Coursera to share the link to
that content with those students. Instructors should ensure that the proper
consents and permissions are obtained from these students before sharing
their contact information. Please note that the audio and video content
instructors provide to Coursera may include the voices of students
participating in the live lecture, and that we may make all such content
publicly available to all users of our platform.
* Coursera will use your information to provide and operate our Live2Coursera
services and will make certain information available to other Live2Coursera
participants: For example, we will allow students to view the content
uploaded by their instructors and will allow instructors to know which
students have viewed their lectures.
* Coursera may also share certain information about your use of Live2Coursera
Services back with any associated Third Party Offering. Please note that when
you interact with any Third Party Offering, such Third Party Offering may
independently collect information about you and solicit information from you.
We have no control over, do not review, and are not responsible for a Third
Party Offering's privacy practices. We recommend that you review any and all
Third Party Offering’s privacy notice for more information.
If you have any questions about how we handle your information, please contact
us at privacy@coursera.org.
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PRIVACY SHIELD NOTICE
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Effective as of January 1, 2022.
INTRODUCTION.
Coursera, Inc. (referred to as "we," "us," or "our"), believes in protecting
your privacy.
We participate in and commit to adhering to the EU-U.S. and Swiss-U.S. Privacy
Shield Frameworks which includes the Privacy Shield Principles of notice,
choice, onward transfer, security, data integrity, access, and enforcement (the
"Principles") for all transfers of personal data from the EEA, Switzerland, or
the United Kingdom to the U.S. To learn more about Privacy Shield, please visit
the U.S. Department of Commerce Privacy Shield website:
https://www.privacyshield.gov/. For more information regarding our Privacy
Shield certification, please click here. When we use the term "Personal
Information" in this Privacy Shield Notice, we are referring to any information
that (i) is recorded in any form; (ii) is about an identified or identifiable
individual; and (iii) is received by us from the EEA, Switzerland, or the United
Kingdom.
When we use the term "Sensitive Personal Information" in this Privacy Shield
Notice, we are referring to a particular subset of an individual’s Personal
Information that provides details of his or her race, ethnic origin, sexual
orientation, political opinions, religious or philosophical beliefs, or trade
union membership or that concerns his or her health.
The purpose of this Privacy Shield Notice is to outline our general practices
for implementing the Principles with respect to the Personal Information we
collect. If you would like to obtain additional information regarding our
privacy practices in connection with information collected on this website in
general, please refer to our online Privacy Notice.
PRINCIPLES.
1. Notice. We will provide you with timely and appropriate notice in our Terms
of Use and Privacy Notice, describing what Personal Information we are
collecting, how we will use that information, and the types of third parties
with whom we may share such information (and the reasons we do so). Please
review these documents carefully. Where we process personal data on behalf
of our business partners, we will work with them to help them provide
appropriate notice to you.
2. Choice. We will offer you the opportunity to opt-out of your Personal
Information (or to provide explicit consent for Sensitive Personal
Information) being: (i) disclosed to a third party (other than a service
provider as set forth below); or (ii) used for a purpose materially
different from the purpose for which it was originally collected (as set out
in our Privacy Notice), or subsequently authorized by you, when the
circumstances arise. You also have the ability to opt out at any time from
the use of your Personal Information for direct marketing purposes. To
exercise this right, please check your settings options. If you have further
questions related to the above, you can also contact us at
privacyshield@coursera.org.
Where we process personal data on behalf of our business partners, we will work
with them to ensure you are offered appropriate choices (and means to exercise
those choices) for limiting use or disclosure of your personal data (where
appropriate).
Notwithstanding the foregoing, you agree that we may disclose Personal
Information under the following circumstances without offering you an
opportunity to opt out of such disclosure: (i) to our Content Providers and
other service providers that we have retained to perform requested Services on
our behalf; (ii) if we are required to do so by law or legal process; (iii)
pursuant to valid requests by law enforcement or other government authorities
(which we are legally required to respond to); and (iv) when we believe
disclosure is necessary to prevent physical harm or financial loss or in
connection with an investigation of suspected or actual illegal activity. In
addition, we reserve the right to transfer Personal Information in the event we
sell or transfer all or a portion of our business or assets (including in the
event of a reorganization, dissolution, or liquidation). Should such a sale or
transfer occur, we will use reasonable efforts to direct the transferee to use
the Personal Information in a manner consistent with this Privacy Shield Notice.
1. Onward Transfers (Transfer to Third Parties). We will only transfer Personal
Information to third parties where the third party: (i) has provided
satisfactory assurances to us that it will protect the Personal Information
in accordance with this Privacy Shield Notice and the Principles; (ii) is
located in the EU or a country considered "adequate" for privacy by the EU
Commission, and therefore is required to comply with the EU data protection
laws or substantially equivalent privacy laws; or (iii) has certified to
Privacy Shield, and is independently responsible for complying with the
Principles.
Where we have knowledge that a third party to whom we have provided Personal
Information is processing that Personal Information in a manner contrary to this
Privacy Shield Notice or the Principles, we will take reasonable steps to
prevent or terminate processing by the third party until such time the third
party can process Personal Information in compliance with this Privacy Shield
Notice and the Principles. Under certain circumstances, we may be potentially
liable if these requirements are not met.
1. Data Security. We will take reasonable and appropriate measures to protect
Personal Information from loss, misuse and unauthorized access, disclosure,
alteration and destruction. We have implemented appropriate physical,
electronic and managerial procedures to help safeguard and secure Personal
Information from loss, misuse, unauthorized access or disclosure,
alteration, or destruction.
2. Data Integrity and Purpose Limitation. We will process Personal Information
in a manner that is compatible with and relevant to the purpose for which it
was collected or authorized by you. To the extent necessary for those
purposes, we will take reasonable steps to ensure that Personal Information
is accurate, complete, current, and reliable for its intended use.
3. Access. Upon request, we will provide you with reasonable access to the
Personal Information about you that we hold. We will also take reasonable
steps to correct, update, amend, or delete any information that is
demonstrated to be inaccurate, except where the burden or expense of doing
so would be disproportionate to the risks to your privacy in the case in
question or where the rights of third parties would be violated. Where we
process personal data on behalf of our business partners, we will work with
them in complying with such requests in accordance with applicable law.
4. Recourse; Enforcement. We will regularly review our compliance with the
statements set forth in this Privacy Shield Notice, and we will provide an
independent way to resolve complaints about our privacy practices. We
encourage interested persons to first contact us (contact information
provided below) and we will investigate and attempt to resolve any
complaints and disputes regarding use and disclosure of Personal Information
in accordance with the Principles. If your inquiry is not satisfactorily
addressed by us, we have registered with the International Centre for
Dispute Resolution ("ICDR"), a division of the American Arbitration
Association, to provide independent third party dispute resolution (free of
charge) to you. To contact ICDR and/or learn more about the company’s
dispute resolution services, including complaint submission, please visit:
http://go.adr.org/privacyshield.html. There may also be circumstances when
disputes can be resolved through the Privacy Shield binding arbitration
process. Please see the Privacy Shield website for further information. For
residents of Switzerland, the Swiss Federal Data Protection and Information
Commissioner’s authority will replace that of the EU bodies. For residents
of the United Kingdom, the Information Commissioner’s Office will serve this
role.
5. Jurisdiction. As part of our participation in Privacy Shield, we are subject
to the investigatory and enforcement powers of the U.S. Federal Trade
Commission and other authorized statutory bodies.
MODIFICATIONS.
We may amend this Privacy Shield Notice from time-to-time in accordance with the
requirements of the EU-U.S. or Swiss-U.S. Privacy Shield Framework. The most
recent version of the Privacy Shield Notice will always be posted to this
website. Anytime that we do make such changes, we will also update the effective
date listed at the top of the Privacy Shield Notice. Please be sure to review
the most recent version of the Privacy Shield Notice each time that you visit
this website so that you are aware of how we collect, use, and retain personal
information.
CONTACT US.
Please contact us with any questions or comments about this Privacy Shield
Notice, transfer of your personal information from the EEA, Switzerland, or the
United Kingdom to the U.S., our privacy practices, or your consent choices by
email at privacyshield@coursera.org.
--------------------------------------------------------------------------------
REVISIONS
--------------------------------------------------------------------------------
Below is a list of all the revisions made to our Privacy Notice, with links to
view the difference between each revision.
* 2021-12-18: Updated to improve clarity regarding the information we collect.
* 2020-12-18: Updated for increased clarity of definitions and learner
processes, added new EU representative, removed Standard Contractual Clauses
* 2020-08-28: Added Standard Contractual Clauses
* 2019-12-20: Updated to incorporate CCPA and increase transparency of data
handling practices.
* 2019-03-19: Updated to include EU Representative contact info
* 2018-12-11: Updated contact ICDR link
* 2018-07-11: Updated for clarification on grounds for data processing.
* 2018-05-16: Added table of contents and summary. Clarified sections on data
processing bases and communications
* 2018-03-16: Updated for GDPR and removed outdated Swiss Safe Harbor Policy
* 2017-06-28: Updated Privacy Shield Policy
* 2016-09-29: New Privacy Shield Policy/Revised Safe Harbor Policy
* 2015-11-04: Update privacy policy to show updated email address for privacy
related questions.
* 2014-01-02: Initial revision
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