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Submitted URL: https://get.eftsure.com.au/privacy-policy/
Effective URL: https://eftsure.com/privacy-policy/
Submission: On January 29 via manual from IN — Scanned from AU
Effective URL: https://eftsure.com/privacy-policy/
Submission: On January 29 via manual from IN — Scanned from AU
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* Why Eftsure?
* * * WHY EFTSURE?
Payment Security 101
Learn about payment fraud and how to prevent it
Network-Driven Verification
Eftsure’s decentralized verification network allows businesses to pay
securely
* * WHY CUSTOMERS USE EFTSURE
Customer Stories
Find out why customers selected Eftsure for their controls
Reviews
Read why customers love Eftsure
* Platform
* * * ACCOUNTS PAYABLE
Supplier Management
Onboard, verify and manage suppliers
Payment Protection
Prepare, and pay with certainty
Segregation of Duties
An interface that forces staff to comply with protocols and policies
* * Audit and Report
Pass audits with flying colours
Integrations
Easily connect Eftsure to your existing finance tech stack
Security
Security is at the forefront of everything that Eftsure does
* * ACCOUNTS RECEIVABLES
EftsureID
Collect invoice payments securely
* Solutions
* * * BY ROLE
CFOs
Gain more control over your payments
Accounts Payable
Security while gaining efficiency
* Resources
* * * LEARN
Blog
Articles and news covering payment fraud
Guides
Learn more about cybercrime and accounts payable processes
Statistics
Access the latest industry statistics
Video Library
Find all our videos in one place
* * COMPANY
About
Who we are, how we got started and our mission
Privacy Centre
We value your privacy, read everything about it here
Partners
We're working with the most prominent partners in the finance industry
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* * Global
* New Zealand
* Australia
* Request a demo
* Supplier verification
* Why Eftsure?
* * * WHY EFTSURE?
Payment Security 101
Learn about payment fraud and how to prevent it
Network-Driven Verification
Eftsure’s decentralized verification network allows businesses to pay
securely
* * WHY CUSTOMERS USE EFTSURE
Customer Stories
Find out why customers selected Eftsure for their controls
Reviews
Read why customers love Eftsure
* Platform
* * * ACCOUNTS PAYABLE
Supplier Management
Onboard, verify and manage suppliers
Payment Protection
Prepare, and pay with certainty
Segregation of Duties
An interface that forces staff to comply with protocols and policies
* * Audit and Report
Pass audits with flying colours
Integrations
Easily connect Eftsure to your existing finance tech stack
Security
Security is at the forefront of everything that Eftsure does
* * ACCOUNTS RECEIVABLES
EftsureID
Collect invoice payments securely
* Solutions
* * * BY ROLE
CFOs
Gain more control over your payments
Accounts Payable
Security while gaining efficiency
* Resources
* * * LEARN
Blog
Articles and news covering payment fraud
Guides
Learn more about cybercrime and accounts payable processes
Statistics
Access the latest industry statistics
Video Library
Find all our videos in one place
* * COMPANY
About
Who we are, how we got started and our mission
Privacy Centre
We value your privacy, read everything about it here
Partners
We're working with the most prominent partners in the finance industry
EFTSURE PRIVACY POLICY AND CONFIDENTIALITY STATEMENT
This Privacy Policy and Confidentiality Statement (Statement) is made by Eftsure
Pty Limited ABN 21 168 403 736 (eftsure). eftsure is an Australian owned and
operated business that provides electronic payment verification services to
businesses.
eftsure provides two services:
* The eftsure payment verification service, which combines functionality of (1)
payment protection (alerting payers about potential fraud in real-time on a
payer’s online payments screen, or on a payer’s payments file in eftsure’s
web portal), and (2) vendor management (providing payer’s finance teams with
accurate vendor payment information and capability to onboard and manage new
and changed vendors from one single place),
* the EftsureID service, which enables a payee to provide that payee’s
prospective payers with a simple way to verify that that payee’s bank details
are correct before the payer makes payments to the payee.
This Statement relates to each ensure service, and both eftsure services, in
this Statement being the Service, except where (and then to the extent that) a
paragraph in this Statement is expressly stated to refer to either the eftsure
payment verification service or the EftsureID service, in which case the
relevant paragraph relates only to that service.
This Statement is in three parts.
Part A addresses our handling of personal information and business confidential
information in the course of our business of provision of the eftsure payment
verification, including use of our internet site to log-in to the eftsure
payment verification service.
Part B addresses our handling of personal information and business confidential
information in the course of our business of provision of the EftsureID service,
including use of our internet site to log-in to set-up and use the EftsureID
service and download and use of the EftsureID app to use the EftsureID service.
Part C is general terms that apply to everything that eftsure does, including
how we handle information in the course of operation of our internet site and
associated digital marketing, including uses of online tracking code associated
with our internet site including uses of online tracking code associated with
our internet site.
We will comply with this Statement.
In relation to ‘personal information’ ‘about individuals’, we will also comply
with Privacy Laws. Privacy Laws are, in relation to personal information about
individuals in Australia, the Privacy Act 1988 (C’th), including the Australian
Privacy Principles (APPs), and other Australian federal, state and territory
privacy and data protection laws, and in relation to personal information about
individuals in New Zealand, the Privacy Act 2020 (NZ), and mandatory codes and
other mandatory requirements applicable in Australia and New Zealand
respectively.
Some eftsure customers are agencies or other organisations that are regulated by
privacy and data protection statutes of Australian States and Territories. We
will ensure that eftsure’s handling of ‘personal information’ about individuals,
as entrusted to us by entities that are regulated by those statutes, also
complies with those Privacy Laws.
We will not reduce our commitments in this Statement as to our processes,
practices and standards to protect privacy, confidentiality and information
security.
We may modify or amend other provisions of this Statement from time to time. We
will display a notice at www.eftsure.com.au stating when any such revisions have
been made.
Each eftsure Service is as described at www.eftsure.com.au. That description may
be changed or updated from time to time by eftsure.
This Statement should be read together with the terms of provision of each
eftsure Service (eftsure Terms), which may either be as available at
www.eftsure.com.au, or as we and you agree in a written contract, as applicable.
If you are a customer or prospective customer for an eftsure Service you should
also read the eftsure Terms. The eftsure Terms set out other important terms on
which we provide each eftsure Service to our customers.
1. ABOUT THIS STATEMENT IN RELATION TO THE EFTSURE SERVICES
This Statement:
* sets out how we collect, use and disclose personal information entrusted to
us by our customers or otherwise collected and used by us;
* sets out how we collect, use and disclose other personal information that we
collect or that is entrusted to us;
* states our confidentiality commitments to each customer that entrusts us with
recipient names and account numbers for verification. These commitments are:
(1) eftsure will maintain business confidentiality and will only disclose
information that an eftsure customer deals with particular persons and entities
to the limited extent that disclosure is necessary in the course of verification
of a payee’s details on behalf of that eftsure customer, or otherwise at the
request, or with express consent, of that customer.
(2) eftsure will only use and disclose payee names and account details, and
information about payers, for the purpose, and then only in the ways, described
in this Statement.
Most of the information that eftsure customers provide to eftsure and that
eftsure collects in order to verify payee details is not personal information
about individuals. Information about businesses is generally not regulated by
Privacy Laws. However, some business information about individuals may also be
personal information about individuals.
Eftsure’s data handling processes and systems for collection and handling of
payee information are designed for privacy, confidentiality and information
security by default and by design, and to minimise handling of information about
payees. Eftsure handles confidential information about payee businesses by
applying the same privacy, confidentiality and information security standards as
we apply to our handling of personal information about individuals.
We retain and use details about completed verifications, including failed
verifications, only for the purposes and in the ways described in this
Statement.
PART A – THE EFTSURE PAYMENT VERIFICATION SERVICE
2. WHY DO PAYERS USE THE EFTSURE PAYMENT VERIFICATION SERVICE?
The eftsure payment verification service supports Australia’s leading businesses
by significantly increasing the likelihood that that payments by them go to the
right bank account of intended recipients.
Australian inter-bank payment systems do not enable automated checking of a
payee’s name against the payee name associated with a bank account. These
systems treat a payee’s name as an information field for recording on account
statements, but not a required field for verification or verification of a
payee’s name against the name recorded in the recipient bank’s system as the
holder of the bank account specified in the payment record. Accordingly, funds
may be (either inadvertently, or through fraud) deposited into an account that
is unrelated to the nominated recipient.
The eftsure payment verification service enables an eftsure customer that is a
prospective payer to confirm that a payee’s bank account details as proposed to
be used by the payer appear to be correct.
eftsure does this either through direct verification or check against previous
verifications conducted by eftsure. This substantially reduces possibility of
error or fraud.
The eftsure payment verification service provides assurance to:
our customers, being payers proposing to make direct payments to bank accounts
of Australian recipients, that the payment should be received and credited by
the recipient bank to the correct recipient, and that this recipient holds a
bank account with the details as verified by us, and
* prospective payment recipients, that the business making a payment to that
recipient has the correct recipient name and that this recipient name is
associated with the correct account details.
The eftsure payment verification service therefore:
* reduces risk of adverse consequences that otherwise are likely to arise from
operator error or inconsistencies in transcription of payee details from
invoices or other source material into payee details as held in accounts
payable systems,
* reduces opportunities for fraud that otherwise may arise through bank account
details being deliberately associated with payee names that are not the
holders of those bank accounts,
* improves relationships between our customers and their suppliers and other
prospective payees, by ensuring that verification happens once and then
through a courteous, confidential and trustworthy procedure that includes a
proper audit trail,
* improves banking relationships, by reducing possibilities of misdirected or
incorrectly credited payments,
* reduces credit risk. Most banks do not accept contractual responsibility to
reimburse their customers for unrecoverable payments that had been credited
to a destination account number as notified by their customer where the
destination account number is not the intended payee, regardless of whether
the intended payee details as entered in the information field of the payment
request matched the name of the holder of the destination account number.
3. HOW IS INFORMATION RELATING TO PAYEES HANDLED BY EFTSURE?
The eftsure payment verification service verifies names, email and other contact
and account details and account numbers of prospective payees, as provided by
customers for checking.
Verifications are undertaken by one of a number of ways, including enquiry made
by eftsure of prospective recipients, cross-verification using records of
previous verifications that eftsure has conducted in relation to the proposed
recipient, and cross-verification by matching multiple requests made by multiple
customers.
Upon request by an eftsure customer (as made through the eftsure payment
verification service in relation to a proposed payee), the eftsure Service
checks the verification status of that proposed payee. If the prospective payee
is not then already verified, eftsure attempts to conduct a verification by
enquiry of the prospective payee. Following verification, the eftsure payment
verification service as provided to that eftsure customer flags the verification
result for that particular payee.
Some of eftsure customers make payments to the same payees: for example, the
Australian Taxation Office, Australian Post, airlines, electricity and
telecommunications service providers, office supply companies and courier
companies and so on. eftsure seeks to avoid multiple contacts of the same
prospective payee to confirm the same details. Upon receiving a request from a
customer for verification of a prospective payee and bank account, eftsure may
conduct cross-verification, using records of payee details as formerly verified
by us or by matching multiple requests made by multiple customers. If there is a
cross-verification match in relation to a prospective payee, we may elect not
make a further verification enquiry of the prospective payee. If there is no
cross-verification match, eftsure will undertake the verification process
described above.
Eftsure’s verification process depends upon confirmation by a prospective payee
of their bank account details, or cross-verification by us in the way described
above. If a prospective payee does not elect to confirm their bank account, or
cross-verification as above described is not possible, eftsure cannot complete
our verification process.
We retain a record of payee details that are verified, and a record of details
that we appear incorrect or unverifiable, for disclosure of verification of
those details (but not which eftsure customer requested the verification) to an
eftsure customer, including any eftsure customer making an enquiry as to the
same payee.
The eftsure payment verification service also maintains records as to amounts
paid to payees in order to identify and then flag possible duplicate payments or
unusual payment amounts and for associated service assurance, billing and
administration by eftsure.
Eftsure retains, uses and discloses records of the identity of businesses with
verified account details and of failed verifications, only:
* for the purposes described above,
* for otherwise related secondary purposes such as data analytics and other
statistical analysis as to verifications, maintaining an audit trail as to
verifications undertaken and the outcome of those verification enquiries,
maintaining business records as required by laws, assisting our customers or
banks or law enforcement agencies with investigation of any suspected fraud
or other serious wrongdoing, as required by law or otherwise as required or
authorised by law, including Privacy Laws.
4. OPERATION OF PRIVACY LAWS
(a) The eftsure payment verification service is provided to assure payers that
their payments will go to the correct recipient and prospective payees that
payments due to them will be properly credited to their nominated account.
eftsure considers that this is a use of information about payees that is
reasonably within the contemplation of prospective payees.
(b) As service provider to our customers, we rely upon each eftsure customer
that entrusts us with proposed payee names and account numbers and other data,
including personal information, to provide any notices and obtain any consents
as may be required or desirable to enable the eftsure customer to disclose that
data, including personal information, to us, so that we may provide the eftsure
payment verification service in accordance with this Statement and with Privacy
Laws.
(c) APP 3.6 provides that an APP entity must collect personal information about
an individual only from that particular relevant individual unless it is
unreasonable or impracticable for the entity to collect personal information
only from the individual. Whether it is ‘unreasonable or impracticable’ to
collect personal information only from the individual concerned depends on the
circumstances of the particular case, including whether the individual would
reasonably expect personal information about them to be collected directly from
them or from another source, the sensitivity of the personal information being
collected, any privacy risk if the information is collected from another source,
and the time and cost involved of collecting directly from the individual. It is
not reasonable or practicable for eftsure to verify that each individual in
relation to whom personal information (not being sensitive information) is
provided to us by a customer is aware that personal information will be provided
by that business to eftsure.
(d) If you wish to verify how, when and why any business with whom you interact
or otherwise deal collects personal information about you or then uses or
discloses that personal information to anyone else, you should first check the
privacy statement of that business (usually available at their internet site and
labelled privacy policy, privacy statement or something similar) and any privacy
notice or other terms associated with a particular product or service that you
may consider acquiring or acquire from that business.
PART B – THE EFTSUREID SERVICE
5. HOW IS INFORMATION RELATING TO PAYERS HANDLED BY EFTSURE IN PROVISION OF THE
EFSUREID SERVICE?
The EftsureID service enables an eftsure customer payee to provide prospective
payers with a simple way to verify that that payee’s bank details are correct
before the payer makes payments to the payee.
The eftsure customer is allocated an EftsureID. The eftsure customer may then
make available that EftsureID to prospective payers, for example, by reproducing
the EftsureID on the eftsure customer’s invoice. The prospective payer may elect
to scan that EftsureID, or manually enter the EftsureID details into the Eftsure
web page at https://id.eftsure.com.au/. To scan the invoice reproducing the
EftsureID, the payee must download the eftsureID App from the IOS or Android
store.
In the course of provision of the EftsureID service, eftsure:
* collects and holds email addresses and device App IDs (unique device
identifiers) of users of the EftsureID, including by creating a user record
of these addresses and logs of scanned EftsureIDs,
* collects and holds the scanned invoice image, for support, troubleshooting
and audit,
* collects and holds the EftsureID that is scanned, to maintain an audit trail
to the email address and device App ID of the scanning party.
PART C – ALL EFTSURE’S SERVICES AND ACTIVITIES
6. PROTECTING CONFIDENTIALITY AND PRIVACY FROM DISCLOSURE
Except as above described, eftsure will not otherwise disclose records of the
identity of businesses with verified account details and of failed
verifications, or details as to payers collected in the course of provision of
the EftsureID service to any third party, unless the disclosure is to a third
party and:
(a) that third party is a group company of ours, in which case we will require
that group company to only use and disclose such records in accordance with this
Statement, as if a reference in this Statement to us was a reference to that
group company,
(b) that third party is a sub-contractor engaged to provide services to us. This
may include disclosure to contractors outside of Australia and located in
countries whose Privacy Laws do not provide a similar or equivalent level or
scope of protection of personal information as Australian Privacy Laws. In this
case we will obtain contractual commitments by these sub-contractors to only use
and disclose such records for the purposes of providing services to us in
accordance with this Statement.
We will not use any personal information about an individual for a secondary
purpose unless:
(a) for the purposes described above,
(b) an individual would reasonably expect that we would use or disclose the
personal information for that secondary purpose and that purpose is related to
the primary purposes for which it was given to us,
(c) that individual has consented to the use of that personal information for
the secondary purpose, or
(d) the secondary use or purpose is required or permitted under law, such as in
connection with the sale of some or all of our business or assets, or the
disclosure is authorised by the Privacy Laws including to lessen or prevent a
serious threat to life or health, to protect the personal safety of the public,
if authorised or required by law, if we have reason to suspect that unlawful
activity has been, is being or may be engaged in, to enforce the law or where
necessary to investigate a suspected unlawful activity, or if we have told an
individual that personal information about that individual is usually used or
disclosed to third parties in this way.
7. WAYS IN WHICH WE COLLECT PERSONAL INFORMATION
Parts A and B above describes our handling of personal information in the course
of provision of the eftsure payment verification service and the EftsureID
service respectively, including use of our internet site to log-in to the
eftsure payment verification service.
Other ways that we collect personal information about individuals are as
follows.
* In the course of operation of our internet site, including in interactions
with users of our internet site. See further paragraph 8 below.
* When an individual gives personal information to us, such as when that
individual submits an order form or interacts with us. This might happen when
a customer’s representative is setting up an account with us, using one of
our products or services or filling out a form or contacting us with a
problem or query.
* When a customer uses services, including our call centres and online
services. For example, when an individual visits our website or uses our
systems and applications, we may also collect information about that use of
our website, systems and applications (including via cookies and other
technologies).
* We collect personal information about from service providers like identity
and fraud checking services and credit reporting bodies.
* We also collect personal information from other sources such as regulators,
credit reports, marketing mailing lists, public information (including public
posts to social networking sites), and commercially available personal,
identity, geographic and demographic information sources. For example, we use
third party services that assist us to analyse and augment personal
information of individuals in businesses and other organisations that are
prospective clients and clients (such as contacts and leads that we engage
with via digital channels and speak to over the phone). This information,
generally in the public domain, includes business or other organisation name,
names of personnel, work email addresses, work addresses, which banks an
organisation uses, and which ERP systems an organisation uses. We collect
this information into our customer relationship management (CRM) systems.
* We may record online meetings with personnel of businesses and other
organisations that are prospective clients. When we do so, we will give prior
notice to those persons as required by law. We will use these recordings only
in accordance with this Statement and to the extent permitted by law.
* We also collect personal information about our personnel (employees and
contractors), and applicants for positions with us, to support management our
human resource functions and statutory obligations. We may monitor
communications of our personnel that are made using work resources, to ensure
that we provide safe and secure services and that we handle personal
information of others only in accordance with this Statement and to the
extent permitted or required by law. We will inform our personnel of this
workplace monitoring and conduct this monitoring only to the extent permitted
by law.
Some of our service providers that analyse and augment personal information for
us provide their services from outside Australia and may store personal
information outside Australia. We will take reasonable steps to ensure that
those service providers do not breach all applicable Australian Privacy Laws in
relation to personal information that they handle on our behalf.
8. USE OF OUR INTERNET SITE
(a) We use tracking code (‘cookies’, pixels or other technology) and collect
device identifiers to track access to, and use of, our internet site. The
information collected using tracking code and device identifiers is handled by
us to mitigate risks that this tracking code might be used to identify a person
using a browser or device. We use tracking code to provide a better user
experience for users when using our internet site and to improve our internet
site. We do not use tracking code to identify a person using a browser or
device.
(b) We may also receive tracking code data, device identifiers, log information
and other information, from ad serving services or advertising networks and
relating to use by other persons of third-party internet sites serviced by those
ad serving services or advertising networks. We also use this received tracking
code to provide a better user experience for users when using our internet site
and to improve our internet site. We do not use tracking code to identify a
person using a browser or device.
(c) Our internet site uses technologies of third-party partners, such as
NextRoll, to help us recognize your browser device and understand how you use
our internet site so that we can improve our services to reflect your interests
and serve you advertisements about the products and/or services that are likely
to be of more interest to you. Specifically, these partners collect information
about your activity on our internet site to enable us to:
* measure and analyse traffic and browsing activity on our site(s),
* show advertisements for our products and/or services to you on third-party
sites, and
* measure and analyse the performance of our advertising campaigns.
(d) We may share data, such as hashed email derived from emails or other online
identifiers collected on our internet site with our advertising partners. This
allows our partners to recognize and deliver you ads across devices and
browsers. To read more about the technologies used by NextRoll and their cross
device capabilities please refer to https://www.nextroll.com/privacy.
(e) Our partners such as NextRoll may use non-cookie technologies that may not
be impacted by browser settings that block cookies. Your browser may not permit
you to block such technologies. For this reason, you may if you wish use the
following third party tools to decline the collection and use of information for
the purpose of serving you interest based advertising:
* the NAI’s opt-out platform: https://optout.networkadvertising.org/
* the DAA’s opt-out platform: https://optout.aboutads.info/
*
(f) Links to other internet sites: Sometimes our internet site contains links to
other internet sites. When you access an internet site other than our internet
site, we are not responsible for the privacy practices of that site. We
recommend that you review the privacy policies of each internet site you visit.
9. WAYS IN WHICH WE USE PERSONAL INFORMATION
We use personal information to provide products and services and conduct our
business.
* Administration – We may use personal information to help us manage the
products and services we provide, to deal with customer enquiries and
complaints, and to maintain and update our records. For example, we need to
be able to verify an individual’s identity to detect, prevent and address
fraud.
* Marketing, customer relationship management (including customer support), and
accounting and billing: We use information in our CRM systems to contact
prospective clients and clients. Information in our CRM systems are also
accessed and analysed in an application that we use called Grow, that pools
data from our CRM systems and third party sources and presents the merged
information as graphs and charts for use within our operations. We also link
our CRM systems to our accounting software system called SaaSOptics, which
enables us to manage customer billing, invoicing and receipts.
* Services security and fraud protection – We undertake a range of network,
security and fraud protection activities including identifying and blocking
possible malicious actors, code or content. We may also use personal
information to determine whether an individual might be impacted, and take
action to block the malicious activity or notify the individual so that the
individual can take protective action.
* Communication – We need to be able to communicate with individuals in
businesses and other organisations that are prospective clients and clients
you. We may do this via phone, email, SMS, social media, search engines and
web pages you visit. Where these communications are in the nature of direct
marketing, we will ensure that we comply with relevant laws, including
prohibitions on unsolicited electronic communications (spam) and requirements
to provide unsubscribe functionality and other readily accessible opt-out
choices.
Please be aware that if you unsubscribe from a mailing list, we will continue to
send you important messages that are not marketing communications, such as
safety or administrative messages.
10. ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
(a) Where we collect personal information from an individual directly, we take
steps to ensure that the personal information we collect, use and disclose is
accurate, up to date and complete. These steps include maintaining and updating
any personal information when we are advised by an individual that their
information has changed.
(b) Where we collect personal information about an individual from a third
party, we rely on that third party to ensure that information it collects is
accurate, up to date and complete, subject however to the verification
procedures which are at the core of the eftsure service as above described.
(c) An individual may request access to personal information about that
individual that is held by us. Subject to any permitted exception under the
Privacy Laws, we shall give that individual access to that personal information.
(d) If an individual notifies us that personal information about that individual
as held by us is not accurate, we will take reasonable steps to correct that
information. To the extent that we have received any personal information
indirectly (for example, from a business for which we act as sub-contractor), we
may notify that business that it has received a request from an individual to
access or correct the personal information it has provided to us.
(e) If you require access to your personal information, please contact
www.eftsure.com.au/contact-us.html. Before we provide you with access to your
personal information we will require some proof of identity.
(f) For most requests, your information will be provided free of charge,
however, we may charge a reasonable fee if your request requires a substantial
effort on our part.
(g) If we refuse to provide you with access to the information, we will provide
you with reasons for the refusal and inform you of any exceptions relied upon
under the APPs (unless it would be unreasonable to do so).
(h) We take reasonable steps to ensure that your personal information is
accurate, complete, and up-to-date whenever we collect or use it. If the
personal information we hold about you is inaccurate, incomplete, irrelevant or
out-of-date, please contact us and we will take reasonable steps to either
correct this information, or if necessary, discuss alternative action with you.
11. RETENTION OF PERSONAL INFORMATION
We retain personal information after we have used the personal information for
the purposes for which we collected or received it.
If we retain such personal information, it will only be used for the following
purposes:
(a) as required by or under Australian law, or a court / tribunal order;
(b) as required for professional indemnity insurance; and
(c) in accordance with our back-up archive policy.
When no longer required, eftsure uses its best endeavours to ensure that all
such information will be destroyed in a secure manner and in a reasonable time
frame.
12. HOW WE HOLD AND SECURE YOUR INFORMATION
The security of your personal and confidential business information is important
to us.
We take appropriate industry recognised steps to prevent personal and
confidential business information we hold from misuse, interference or loss, and
from unauthorised access, modification or disclosure. This protection includes
the use of technologies and processes such as access control procedures, network
firewalls, encryption and physical security.
13. HOW TO CONTACT US
(a) If an individual:
(i) would like to access or inquire about any personal information we hold about
that individual;
(ii) has a query in relation to this Statement; or
(iii) would like to make a complaint about out handling of an individual’s
personal information,
please contact us using the details below.
A: Level 6/122 Walker Street
North Sydney NSW 2060
E: privacy@eftsure.com.au
T: 1300 985 976
(b) If you wish to make a complaint about an alleged breach of the Privacy Laws,
we ask that you send us your complaint in writing to the email address listed
above. We endeavour to respond to complaints within a reasonable period (usually
30 days). If you are not satisfied with our response, you may make a complaint
to the Office of the Australian Information Commissioner by phoning 1300 363 992
or by email at enquiries@oaic.gov.au.
This Statement was last updated on 4 December 2022.
THE NEW SECURITY STANDARD FOR BUSINESS PAYMENTS
End-to-end B2B payment protection software to mitigate the risk of payment
error, fraud and cyber-crime.
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