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Pennymac Pennymac | Correspondent | TPO | PFSI | PMT | Careers Careers | About
Us About Us 866.549.3583
× Thank you! We’ve received your information. We’ll be following up right away
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Please try again with a different number or call us now at (866) 549-3583 to
speak with one of our helpful representatives.

Welcome to Pennymac


YOUR HOMEOWNERSHIP
JOURNEY, MADE EASY

At Pennymac, we’re here to help make managing your home loan easy.
Let’s get started!




LET’S GET YOU SET UP

Set up your online account to get started. Have your loan number ready, which
can be found on your Welcome Letter and Email.

Create My Account

I don’t have my loan number

I already have an account


HOW TO MAKE THE MOST OF YOUR ONLINE ACCOUNT

 
1

CREATE YOUR
ACCOUNT

Manage your home loan the easy way from anywhere, anytime, and on any device.
Create my account.

2

SET UP AUTOPAY

AutoPay gives you one less thing to worry about every month. While not required,
we think you’ll enjoy the freedom this option offers.

3

CHOOSE YOUR
PREFERENCES

Personalize your home loan experience to suit your lifestyle. Set up paperless
billing, language preferences and more.


YOU HAVE AN EXCLUSIVE BONUS WITH PENNYMAC


SAVE $2,000 WHEN YOU REFINANCE WITHIN THREE YEARS**

Now that you are a homeowner with Pennymac, you have access to incredible
programs and services to help you accomplish your aspirations of home throughout
the years to come.

Get started



WANT TO STAY IN THE KNOW ABOUT TODAY’S INTEREST RATES?
SIGN UP FOR EMAILS AND GET UPDATES DIRECTLY IN YOUR INBOX!

Submit
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with valid length
Sign Up


YOUR INFO HAS BEEN RECEIVED!

Thanks for signing up for Pennymac updates! If you have any questions about
our rates, mortgages, etc., you can always call us at 866.549.3583.

SORRY, BUT SOMETHING WENT WRONG

Please refresh the page and try again. Or if you have any questions about
our rates, mortgages, etc., you can always call us at 866.549.3583.


ACCESS HELPFUL TOOLS THAT MAKE YOUR JOURNEY AN EASY ONE

CHOOSE YOUR PAYMENT METHOD

Make quick one-time payments or set up recurring payments

GO PAPERLESS

Enroll in and view paperless statements directly from your dashboard

GET REFUNDS

Set up eDisbursements for account refunds

ACCESS ON THE GO

View important statements, documents and loan payment history

SECURE MESSAGING

Email us directly from your account using the secure messaging center

MANAGE YOUR ACCOUNT

View and manage escrow, property tax and insurance payments




FREQUENTLY ASKED QUESTIONS

I set up my payment to my previous lender. Will my payment be forwarded? Will I
be charged any late fees for delays during the transfer period?


Yes, your previous servicer will forward any payments received to Pennymac
within 60 days after your loan is transferred, as required by law, and we will
credit it to your account without a late fee. All payments received by your
previous mortgage company during the 60 days following the date of transfer will
be treated as on-time payments and will be forwarded to Pennymac to apply to
your account.

Do any terms of my loan change when my loan is transferred to a new owner or
servicer?


No, the terms of your loan do not change as a result of the transfer.

What are supplemental taxes?


Typically when a home is purchased and there’s a change in ownership, property
taxes are reassessed by the tax collector and a supplemental tax bill is issued.
The supplemental tax bill is a one-time tax, and is sent to you directly, not
Pennymac.

Supplemental tax bills are the responsibility of the homeowner and will not
automatically be paid from your escrow account. If you cannot pay your
supplemental tax bill(s), Pennymac will pay on your behalf; however, this will
result in an increased monthly payment.

It could take some time for you to receive a supplemental tax bill, so keep an
eye out for it in the mail.

I currently make my payment through a bill pay service. What do I need to do?


If you are currently making your payments through a bill pay service, we
encourage you to sign up for AutoPay through Pennymac AutoPay Monthly or
Bi-Weekly programs instead. This ensures that your payments will be received on
the day you prefer. If you would rather continue using your bill pay service,
please ensure that you have updated the payee information and billing address to
our payment processing mailbox as follows: PennyMac Loan Services, LLC, PO Box
30597, Los Angeles, CA 90030-0597

I have my tax and insurance payments currently impounded. Will this continue
after the transfer?


Yes, if you currently have an escrow account for the payment of your taxes
and/or insurance premiums, Pennymac will continue collecting these funds and
making the payments on your behalf.

What happens when my loan that is currently in the modification process
transfers to Pennymac?


We will honor any existing repayment plans, trial modification plans or loan
modifications entered into with your prior servicer. Please contact one of
Pennymac’s specialized modification representatives for more details. If an
application is being evaluated by your prior servicer, we will continue that
evaluation.


HAVE A QUESTION?

CHAT

Secure Chat is available once you have registered and logged in to your account.

PHONE

Our specialists are here to help you Mon-Fri 5am-6pm | Sat 7am-11am 800.777.4001


HELPFUL ACCOUNT RESOURCES

Manage Your Account New Homeowner Info Making Payments Tax & Insurance Info
Mortgage Relief &
Disaster Assistance Contact Us


PENNYMAC IS GUIDED BY OUR CORE VALUES TO BE ACCOUNTABLE, RELIABLE, AND
ETHICAL IN ALL WE DO. AS A LEADER IN THE INDUSTRY, WE ARE COMMITTED TO
PROVIDING YOU WITH AN EXCEPTIONAL HOMEOWNERSHIP JOURNEY.

4.8+ Million
Lifetime Customers
#2 Lender
in the U.S.*
$600+ billion
in Loans Serviced

Pennymac Correspondent Group

Pennymac Correspondent Group specializes in the acquisition of newly originated
U.S. residential home loans from independent mortgage bankers, banks and credit
unions.

Pennymac TPO

Pennymac TPO is committed to the wholesale channel, supporting Broker and
Non-Delegated Correspondent Partners through our long-standing industry
expertise and resources.

MY ACCOUNT

 * Contact Us
 * Account Help
 * FAQs
 * Relief & Assistance

CONNECT WITH US

 * LinkedIn Instagram Facebook YouTube
 * 

RESOURCES

 * Home Refinance Loans
 * Home Purchase Loans
 * Home Equity Loans
 * Today’s Rates
 * Calculators
 * Home Value Estimator
 * Learning Center

COMPANY INFO

 * Careers
 * About Us
 * Media Relations
 * Investor Relations
 * Corporate Sustainability

MY ACCOUNT

 * Contact Us
 * Account Help
 * FAQs
 * Relief & Assistance

CONNECT WITH US

 * LinkedIn Instagram Facebook YouTube
 * 

RESOURCES

 * Home Refinance Loans
 * Home Purchase Loans
 * Home Equity Loans
 * Today’s Rates
 * Calculators
 * Home Value Estimator
 * Learning Center

COMPANY INFO

 * Careers
 * About Us
 * Media Relations
 * Investor Relations
 * Corporate Sustainability

Equal Housing Opportunity © 2024 PennyMac Loan Services, LLC,
3043 Townsgate Rd, Suite 200, Westlake Village, CA 91361, 818-224-7442.
NMLS ID # 35953. For licensing information, go to: www.nmlsconsumeraccess.org.
Trade/service marks are the property of PennyMac Loan Services, LLC and/or its
subsidiaries or affiliates.

Legal |
Privacy Policy |
Terms of Use |
Fees |
Do Not Sell or Share My Personal Information |
Notice at Collection for CA Residents

Arizona Mortgage Banker License # 0911088. Licensed by the Department of
Financial Protection and Innovation under the California Residential Mortgage
Lending Act. Colorado office: 5500 South Quebec Street, Suite 260 Greenwood
Village, CO 80111, (877) 215-2552. Massachusetts Mortgage Lender License #
MC35953. Minnesota: This is not an offer to enter into an agreement and an offer
may only be made pursuant to Minn. Stat. §47.206 (3) & (4). Licensed by the N.J.
Department of Banking and Insurance. Licensed Mortgage Banker-NYS Department of
Financial Services. North Carolina Permit No. 119504607, 119505929, 119506567,
119506570, 119507419. Rhode Island Licensed Lender # 20092600LL, Loan Broker,
and Third Party Loan Servicer. Texas office: 2201 W. Plano Parkway, Suites 150
and 300, Plano, TX 75075. For more information, review Pennymac’s state licenses
and important notices. Co-op loans not available. Some products may not be
available in all states. Information, rates and pricing are subject to change
without prior notice at the sole discretion of PennyMac Loan Services, LLC. All
loan programs subject to borrowers meeting appropriate underwriting conditions.
This is not a commitment to lend. Other restrictions apply. (05-2024)

This website may include combined information from PennyMac Financial Services,
Inc. (“PFSI”) and PennyMac Mortgage Investment Trust (“PMT”) collectively
Pennymac.

*Based on results from Inside Mortgage Finance 12M ended 12/31/23. Includes PMT
loan acquisitions, for which PFSI earns a fulfillment fee upon loan funding.

**Pennymac customers who purchased their home through Lennar, DHI or NVR are
eligible for a $2,000 credit on a refinance with Pennymac for that same
property, subject to investor guidelines. Credit may be applied as a discount
off total closing costs and/or for principal curtailment. Customers must apply
for a refinance within three years of the closing of the original loan. Excludes
Jumbo, new purchase, third-party and in-process loans. Offer subject to change
or cancellation without notice. Refinancing your existing loan may result in
your total finance charges being higher over the life of your loan.