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Submission: On May 03 via manual from IN — Scanned from DE
Submission: On May 03 via manual from IN — Scanned from DE
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1. Home
2. Here To Help
3. Returns policy
RETURNS POLICY
RETURNS
* If you're not completely satisfied with your order you can return it to us
within 28 days of purchase using one of the below methods. The easiest and
quickest way to return your order is to visit your nearest Whistles store.
* If you did not receive a pre-printed returns label in your parcel, simply
click this link to return via Royal Mail. You will need to enter your email
address and your order number.
* Store Returns: Item/s must be in their original, unworn state together with
valid receipt.
* Please allow 14 working days for returns to be received by our distribution
centre and processed from the date of posting. Please note it may take 3-5
days for the refund to appear in your account.
* For a refund items must be unused, returned in the original packaging (where
possible) and in a re-sellable condition. For reasons of hygiene we are
unable to refund or exchange face masks or earrings for pierced ears.
Removing any 'do not remove' labels will invalidate any returns.
* Gift Cards are non-refundable.
* Wedding dresses can be returned either by post/yodel to our warehouse or to
our flagship store at St. Christopher's Place. Please ensure dresses are
unused and in resalable condition.
* We will process a refund back to your original payment method.
LOOKING FOR HELP WITH YOUR RETURN?
Please see our most frequently asked questions and answers:
* How long do I have to return?
If your purchase is not suitable, you have 28 days from receipt to return
this back to our warehouse or into a standalone Whistles store (exclusions
apply). This applies to full price and sale items.
* Where is my refund?
Your return will take 14 working days to be delivered to our warehouse and to
be processed. Please note it may take 3-5 days for the refund to appear in
your account. You will be notified via email once your return is complete and
refunded. Please allow the full 14 days after the delivery for our returns
team to process your order and refund.
* I sent back more than one item, but have only been refunded in part
Your parcels may not arrive back at our warehouse together, please allow up
to 14 working days for parcels to be delivered to our warehouse and to be
processed. Please note it may take 3-5 days for the refund to appear in your
account. As parcels may be separated in transit please allow the full 14
working days for all refunds to be processed.
* Can I exchange an item?
We do not offer exchanges through postal returns; your order will be
refunded. A new order can be placed for the item or size you wish to change.
Exchanges can be made in a standalone Whistles store.
* I returned my order over 14 working days ago
If you have not received an email confirmation of your return and you have
already waited 14 working days, please contact our customer services team and
let us know your order number and which item(s) were returned, and include a
scan or photo of your posting receipt for this to be investigated.
UK FREE RETURNS TO A WHISTLES STORE
The fastest way to receive a refund: Find your nearest store
* Online purchases can only be refunded at Whistles UK and international
standalone stores. Unfortunately, this returns service is not available at
Whistles concessions, Covent Garden, TFG Norwich or factory outlets. Please
ensure your goods are returned to store within 28 days from the date of
receipt, with a dispatch note as your receipt. When presenting your dispatch
note you will be asked the reason for the return, and whether you wish to
exchange the item or obtain a refund. Wedding Dresses can only be returned to
our St Christopher's Place London store or returned to our Warehouse.
* Refunds can only be issued onto the credit/debit card used for payment
UK FREE RETURNS BY POST
Returning online purchases via post is FREE in the UK.
It’s easy to return your item(s) by post.
* Simply complete the enclosed returns form with your name, address, and order
number. Ensure your goods are securely wrapped and the completed returns form
is enclosed, then attach the freepost returns label to the parcel.
* We strongly advise all customers ensure they label their parcels with 'return
to sender' address details in case of any further government restrictions for
delivery carriers.
* Take the goods, along with the dispatch note, to the Post Office. Make sure
you obtain a proof of postage certificate which you will need to retain until
you have received your refund.
* We aim to process and refund online orders within 14 days of you returning
the items. Please note it may take 3-5 days for the refund to appear in your
account.
* You will receive an email to confirm your refund.
BOOK A FREE COLLECTION
Royal Mail FREE collection service
Alternatively, you can contact Royal Mail directly to arrange a FREE collection
of your parcel; simply follow the steps here
https://send.royalmail.com/collect/youritems
RETURN OF GOODS PURCHASED OVER THE PHONE
Returning phone purchases via post is FREE in the UK.
If you have purchased the item over the phone and wish to return by post, simply
complete the enclosed returns form including your name, Transaction ID and Till
ID. Ensure your goods are securely wrapped and the completed returns form is
enclosed along with a copy of your till receipt.
Please note we are unable to process your return without this paperwork.
Attach the Freepost Returns label to the parcel and take this to your local Post
Office. Make sure you obtain a proof of postage receipt, which you should retain
until you have received your refund.
We aim to process and refund online orders within 14 working days of you
returning the items. You will receive an email to confirm your return has been
processed. Please note it may take 3-5 days for the refund to appear in your
account.
INTERNATIONAL RETURNS
International customers can enjoy quick and easy returns with end-to-end
tracking though Our partner Global E.The cost of your return will be deducted
from the refund value, charges vary based on region.
* If you're not completely satisfied with your order you can return it to us
within 28 days of purchase.
* For a refund items must be unused, returned in the original packaging (where
possible) and in a re-sellable condition. For reasons of hygiene we are
unable to refund or exchange face masks or earrings for pierced ears.
Removing any 'do not remove' labels will invalidate any returns.
* You can return your order through our international partner Global-E returns
portal for quick and easy returns.Click here
* The cost of your return will be deducted from the refund value, charges vary
based on region.
* For further information about returns, please visit the Global –E help centre
Click here
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