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* Overview

* Terms of Use

* Governing Services Agreement

* Service-Specific Terms

* Privacy Basics

* Privacy Notice

1. Introduction

2. Personal Data we collect and the sources

3. How we use the Personal Data we collect

4. How we share or disclose Personal Data

5. Data Retention

6. Personalized marketing and cookies

7. Security

9. Minors

10. Data Transfers

10. Who is my data controller?

11. Your rights

12. Changes to our Privacy Notice

13. Information specific to other services

* Cookies

* Cookies Used on Survey Pages

* Acceptable Uses Policy

* Security

* General

DID YOU KNOW?

63% of people consider a company's privacy and security history before using
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PRIVACY NOTICE

Versions:

November 1, 2023 (current)September 22, 2023August 1, 2023June 15, 2023October
10, 2022August 16, 2021July 1, 2021November 2, 2020August 6, 2020July 7,
2020November 20, 2019September 26, 2019January 2, 2019April 11, 2018

LAST UPDATED: November 1, 2023

Effective as of August 1, 2023, Momentive Inc. became SurveyMonkey Inc. and
Momentive Europe UC became SurveyMonkey Europe UC. Effective as of July 10,
2023, Momentive Brasil Internet Eireli became SurveyMonkey Brasil Internet Ltda.

1. INTRODUCTION

This Privacy Notice applies to all the products, services, websites and apps
offered by SurveyMonkey Inc., SurveyMonkey Europe UC, SurveyMonkey Brasil
Internet Ltda., SurveyMonkey Netherlands B.V., and other SurveyMonkey affiliates
(collectively “SurveyMonkey”), except where otherwise noted. The services
include SurveyMonkey, SurveyMonkey Apply, SurveyMonkey Audience, SurveyMonkey
Rewards, SurveyMonkey Contribute, Wufoo, TechValidate, GetFeedback Direct, and
GetFeedback Digital. We refer to those products, services, websites, and apps
collectively as the “services” in this notice. Unless otherwise noted in your
contract, our services are provided by SurveyMonkey Inc. inside of the United
States, by SurveyMonkey Brasil Internet Ltda. inside of Brazil, and by
SurveyMonkey Europe UC everywhere else.

US residents: Please visit our Region Specific Privacy Notice for more
information on our privacy practices specific to individual states.

This Privacy Notice does not apply to personal information we collect from our
employees or job applicants in their capacity as employees or candidates.
Employees and candidates should refer to our Employee Privacy Notice or
Candidate Privacy Notice, respectively.

Quick Links

* If you want to identify your data controller please see the “Who is my data
controller?” section below.

* For a quick snapshot of how SurveyMonkey treats personal information see our
Privacy Basics.

* For privacy information specific to our individual products, see Privacy
information specific to other services.

TABLE OF CONTENTS

This Notice consists of the following sections:

1. Introduction
* Scope
* Definitions
* Quick Links
* Table of Contents
2. Personal Data we collect and the sources
* All Data Subjects
* Creators
3. How we use the Personal Data we collect
* 3.1. Creator
* Consent
* Contract
* Legitimate Interests
* Legal obligation
* 3.2 Respondent
* Contract
* Legitimate Interests
* Legal obligation
* 3.3 Visitor
* Consent
* Legitimate Interests
* Legal obligation
4. How we share or disclose Personal Data
* Information you share
* Information we share
5. Data retention
6. Personalized marketing and cookies
7. Security
8. Minors
9. Data transfers
* EU-U.S. Data Privacy Framework (DPF), the UK Extension to the EU-U.S.
DPF, and the Swiss-U.S. DPF Principles
10. Who is my data controller?
11. Your rights
* Apply Applicants
* Creator
* Respondent
* Panelist
* Visitor
* Authorized Agent
* Other rights and choices
* Complaints
12. Changes to our Privacy Notice
13. Information specific to other services

2. PERSONAL DATA WE COLLECT AND THE SOURCES

WHAT DO WE MEAN BY 'PERSONAL DATA'?

References in this Privacy Notice to data, personal information, or information,
are all references to Personal Data. Personal Data means information relating to
a living individual (a "Data Subject") who is, or can be, reasonably identified
from the information, either alone or in conjunction with other information.

WHAT DO WE COLLECT DATA ABOUT?

We group consumers or businesses into the following categories:

* Creator: the business or consumer that holds an account within a SurveyMonkey
service that either directly creates surveys, forms, applications, or
questionnaires or that can collaborate, commenting, or review surveys, forms,
applications, or questionnaires within an account.
* Respondent: the individual that receives a survey, form, application, or
questionnaire powered by a SurveyMonkey service.
* Panelist: the individual that uses Contribute or Rewards to take surveys sent
by SurveyMonkey on behalf of Creators, or an individual that receives surveys
through a third party panel provider. Privacy information specific to
panelists can be found in our Contribute Privacy Notice, Rewards Privacy
Notice, and Third Party Panel Privacy Notice.
* Visitor: you are just visiting one of our websites because you are curious,
have been invited to review a survey as a guest, or you have heard about us
from our marketing and sales channels!

TYPES OF PERSONAL DATA WE COLLECT

* Contact information.
* You might provide us with your contact information (for example: name or
email address), whether through use of our services, a form on our website,
an interaction with our sales or customer support team, or a response to
one of SurveyMonkey's own surveys or forms.
* Cookie information.
* We use first party and third party cookies and tracking services that
employ cookies and page tags (also known as web beacons) to collect data
about visitors to our websites. This data includes usage and user
statistics. Emails sent by SurveyMonkey or by users through our services
also include page tags that allow the sender to collect information about
who opened those emails and clicked on links in them. We provide more
information on cookies in our Cookies Notice.
* Customer support information.
* We collect information submitted through our Customer Support portal, such
as name, email, and message text.
* Usage information.
* We collect usage information about you whenever you interact with our
websites and services. This includes which webpages you visit, what you
click on, when you perform those actions, what language preference you
have, what you buy and so on.
* Device and browser data.
* We collect information from the device and application you use to access
our services. Device data mainly means your IP address, operating system
version, device type, device ID/MAC address, system and performance
information, and browser type. If you are on a mobile device we also
collect the UUID for that device. We also infer your geographic location
based on your IP address.
* Event data.
* Like most websites today, our web servers keep log files that record data
each time a device accesses those servers. The log files contain data about
the nature of each access, including originating IP addresses, internet
service providers, the files viewed on our site (e.g. HTML pages, graphics,
etc.), operating system versions, device type and timestamps.
* Referral information.
* If you arrive at a SurveyMonkey website from an external source (such as a
link on another website or in an email) or have been invited to review a
survey as a guest, we record information about the source that referred you
to us.
* Integration data.
* We collect information from third parties with whom SurveyMonkey enables
integrations in order to allow you to use both services.

Account Information

* Registration information.
* You need a SurveyMonkey account before you can use SurveyMonkey services.
When you register for an account, we collect your first and last name,
username, password and email address.
* Billing information.
* If you make a payment to SurveyMonkey, we require you to provide your
billing details, a name, address, email address and financial information
corresponding to your selected method of payment (e.g., a credit card
number and expiration date or a bank account number). If you provide a
billing address, we will regard that as the location of the account holder
to determine the SurveyMonkey entity with whom you contract and the sales
tax, if applicable, to be applied to your purchase.
* Account settings.
* You can set various preferences and personal details on pages like your
account settings page (or on your account settings page for our other
products as applicable). These may include, for example, your default
language, time zone and communication preferences (e.g. opting in or out of
receiving marketing communications from SurveyMonkey).
* Address book information.
* We may allow you to import email addresses and other contact information
into an Address Book so you can easily invite people to take your surveys
or fill in your form via our collectors. We do not use this data for our
own purposes or to contact anyone, except at your direction.
* Survey/form/application data.
* We store your survey/form/application data (questions and responses) for
you and provide analysis tools for you to use with respect to this data.
* First party profile information.
* When you sign up for our services you are asked to provide us with
information about yourself and to give us more detailed insights into who
you are. If you are in a SurveyMonkey Enterprise account this may include
providing your photo so your administrator(s) and colleagues can identify
you.
* Third party profile information.
* We may combine information about you from third party sources (such as
LinkedIn, ZoomInfo, and other data brokers) with information we hold about
you to create a user profile.

3. HOW WE USE THE PERSONAL DATA WE COLLECT

* 3.1 Creator

We process Personal Data about you as a Creator where:

* You have consented;
* We need to fulfill our contractual responsibility;
* We have a legitimate interest; and
* We have a legal obligation.

Consent

We rely on your consent to process the following data elements:

* Cookies and similar technology.
* We or third party data and advertising platforms that we work with
collect data from and advertising cookies, page tags, mobile identifiers
and IP addresses. We use this data to infer users’ common identities
across different services and multiple devices. We may do so, for
instance, to tailor ads, personalize marketing, to enable us to
determine the success of our advertising campaigns and to improve upon
them. You can withdraw your consent at any time.
* These third party data and advertising platforms may sometimes use data
that we provide to them in order to improve their technologies and their
ability to match common devices to users.
* To learn more about interest-based advertising and how to opt-out of it,
please see our Cookies Notice in Section 6. By clearing your cookies in
your browser settings, you will no longer see personalized messages in
this way but you continue to see ads over the internet that are not
based on the information you provided to SurveyMonkey. Depending on your
geographic location you can also withdraw your consent using our
in-product cookie management tools.
* Contact information.
* We use contact information to respond to your inquiries, send you
information as part of the services, and send you marketing information.
In jurisdictions where opt-in is required, we will only send you
marketing materials based on your consent.

Contract

We collect and use the following data elements on the basis that we have to
use this information in order to fulfill our contract with you:

* Account Information.
* We need to use your account information to run your account, provide you
with services, bill you for our services, provide you with customer
support, and contact you or your organization about your service or
account. These communications are of a transactional nature (e.g.,
service-related announcements, billing-related matters, changes to our
services or policies, a welcome email when you first register). You
cannot opt out of these communications since they are required to
provide our services to you.
* We may also use billing information in aggregate to adjust or manage
pricing at the individual level or across all service users.
* Customer support information.
* We will use information submitted through our Customer Support portal,
such as name, email, and message text, in order to provide you with
customer support.
* Usage information.
* We use data about how you use our services and how our services are
performing to ensure that we’re meeting our service-level agreements
(SLAs) or other contractual obligations to you.
* Device and browser data.
* We use device data both to troubleshoot problems with our service and to
make improvements to it. We collect this to help us improve your service
experience through a specific device/browser by optimizing how the
website looks in a particular browser, how your screen brightness
affects your experience and to ensure the service operates optimally and
as it should on different devices and browsers.
* Integration data.
* We collect and use information from third parties and integration
partners, where applicable to one of our services, to:
* Ensure you can sign-up to our service from a third party integration
like Facebook/LinkedIn/Microsoft/Google/SSO;
* Ensure you can use our service in conjunction with other services.
* See further information here on our API partners – for other
SurveyMonkey services see below or on the website for that service.
* Survey questions and survey responses.
* We use machine learning techniques on survey data in order to provide
users with useful statistics and more relevant insights from the data
they have collected using our services. For example, if you have used
open text questions in a survey, our machine learning may provide you
with useful insights into sentiment and/or the trends in responses to
that question in our Analyze survey tool. You have a choice as regards
whether or not to use some of these features. For further information
see our Respondent Section.
* Aggregated or de-identified survey questions and responses.
* We use aggregated or de-identified information to provide users with
useful benchmarking statistics and more relevant insights from the data
they have collected using our services.
* We also use this data to enforce our agreements, where applicable.

Legitimate interests

We process your personal information in the following categories of data for
legitimate interests pursued by us. We have undertaken to ensure that we
place clear limitations on each of these uses so that your privacy is
respected and only the information necessary to achieve these legitimate aims
is used.

* Contact Information.
* Where consent is not required, we use contact information to send you
information based on our legitimate interests for as long as you do not
opt out.
* You can opt out of marketing communications at any time by clicking on
the “unsubscribe” link in emails or changing the relevant setting on
your My Account page.
* Customer support information.
* We may use information submitted through our Customer Support portal,
such as name, email, and message text to train machine learning models
to better predict and answer Customer Support question types to improve
our Customer Support for you. This data is de-identified where possible.
* Usage information.
* We use information about how you use our services to improve our
services for you and all users and to make recommendations to you and
your organization about our other services.
* For example: We collect information about the types of
surveys/forms/applications you create (e.g., HR surveys), the types of
plans you purchase and your account transactional behavior to build a
profile about you so as to help direct you and your organization to
other relevant features and services we offer and to optimize user
experience, for example by making recommendations to you or your
organization.
* We may also use usage information such as levels and nature of activity
in your account and number of responses you are receiving to
personalize the features and services we highlight for you and your
organization in our Sites, improve user experience and to make
recommendations to you and your organization about our services through
our sales and marketing efforts.
* Event data.
* We use events contained in log data for many different business purposes
to include:
* To create new services, features, content or make recommendations.
* To track behavior at the aggregate/de-identified level to identify and
understand trends in the various interactions with our services.
* To fix bugs and troubleshoot product functionality.
* To investigate security issues.
* For example: Your IP address is used to determine where an
unknown/unauthorized access may have occurred in your account (abuse
monitoring).
* Integration data.
* We collect and use information from third parties and integration
partners, where applicable to one of our services, to personalize our
services for you.
* First party information.
* We process other aspects of your account information (like the personal
information you provide about your job, your job title, and your
marketing preferences) as well as information obtained from public
sources, to provide you with a personalized experience and relevant and
useful marketing information as well as to make other product, feature
and service recommendations to you and your organization to optimize the
use of the services we offer (where permitted by law).
* You can object to us using your information as described above but in
some cases, our ability to fully and properly provide our services to
you may be impacted if you do not want us to collect or use the above
data. Furthermore, if you are a SurveyMonkey Enterprise account holder,
your organization controls some of the data which you include in your
profile and they can also edit or remove that information through the
primary administrator(s) of that account.
* Third party information.
* We combine information about you from third party sources (such as
LinkedIn and ZoomInfo) with information we hold about you to create a
user profile, which will help us to make our sales and marketing efforts
more relevant to you and to personalize and improve your service
experience.
* Referral information.
* We use referral information to track the success of our integrations and
referral processes.
* End page data.
* If you use our survey tool, depending on the package you are on and the
settings you have selected, your Respondents may reach the standard
survey end page on completion of a survey. The end page is part of the
SurveyMonkey website. We may include our own research surveys and
polling on this end page. These surveys are optional for any Respondent
to take or skip.
* De-identified Survey Data.
* We use machine learning techniques on aggregated or de-identified survey
questions and responses to understand usage and improve our services.

Legal Obligation.

To respond to legal requests, we may need to use and disclose information we
hold about you. If we receive a subpoena or other legal request, we may need
to inspect the data we hold to determine how to respond.

We may also use usage data, event data, and aggregated or (where possible)
de-identified survey questions and responses:

* To enforce our agreements where applicable;
* To investigate security issues;
* To prevent or address potentially unlawful activities; and
* To screen for and prevent undesirable or abusive activity. For example, we
have automated systems that screen content for phishing activities, spam,
and fraud under our Acceptable Uses Policy.

* 3.2 Respondent

We process Personal Data about you as a Respondent where:

* We need to fulfill our contractual responsibility to deliver the services
to the Creator of the survey;
* We have a legitimate interest; and
* We have a legal obligation.

Contract

* Contact Information
* We only use contact information to respond to an inquiry on behalf of a
Customer if you, as a Respondent, contact us.
* Cookies.
* We use essential cookies to ensure the functionality of a Creator’s
survey, form, application, or other SurveyMonkey product. These cookies
are used to ensure that the full functionality of our survey service is
operational, to ensure the survey operates appropriately and optimally.
For more information please read our Cookies section below and our
Respondent Cookies Notice.
* Examples: We use page tags to allow the email sender (for a survey or
form for example) to measure the performance of email messaging and to
learn how to improve email deliverability and open rates. We also use
cookies to ensure a respondent can only take a survey once (where the
Creator has set this function) and to track completion rates of surveys.
* After completion of a survey, in most cases, you will be redirected to
our website and treated as a website visitor where other cookies may be
used so you should read our Website Visitor section if this is of
interest to you.
* Device and browser data.
* We use device data both to troubleshoot problems with our service and to
make improvements to it.
* We use your device and browser data to provide our services to the
Creator. For example: your IP address is used to ensure that you do not
complete the same survey, form, application or questionnaire twice if
the creator has included settings to avoid this (ballot stuffing).
* Inferred geographic location.
* We also may infer your geographic location based on your IP address.
This allows Creators to filter responses by inferred geographic
location. Note: we do not collect precise (GPS) location.
* Event data.
* We use event data for many different business purposes including the
following:
* To create and improve services, features, content or make
recommendations;
* To track behavior at the aggregate/de-identified level to identify and
understand trends in the various interactions with our services; and
* To fix bugs and troubleshoot product functionality.
* Third parties and integration data.
* We will collect and use information from third parties and integration
partners to facilitate Creators in sending
surveys/forms/applications/questionnaires to you.
* Survey response data.
* SurveyMonkey may use first party machine learning or third party
artificial intelligence tools on data around the type of survey the
Creator has sent you, the question type, survey responses (at an
aggregated and de-identified/pseudonymized level only), and device and
event data associated with responses to fulfill our contract with
Creators and provide Creators with useful and relevant insights from the
data they have collected using our services. Specifically, we use
machine learning on survey data to help Creators by:
* identifying trends in their responses;
* ongoing training of models to optimize responses;
* making product recommendations and providing guidance on which
products and services work best in different scenarios (For an example
of this check out how SurveyMonkey Genius works here);
* Extracting and analyzing usage patterns, for example, we might
identify when respondents prefer multiple choice versus open text
questions and make predictive response suggestions when certain
question types are selected. We might also use this data to help
improve analysis of responses;
* undertaking personalization for survey Creators;
* improving user experience (for example, by collecting and using device
and browser information from Respondents to improve how our survey
service operates on those devices and in those browsers or by altering
questions to match the responses being provided by a Respondent); and
* identify insightful data trends (which do not disclose Personal Data)
and make recommendations to Creators based on those trends.
* A Creator has some controls over how we use responses and may have
opted-out of applying machine learning to responses where it is linked
to a specific product feature in some cases.

Legitimate Interest

* Usage information.
* We use information about how you use our services to improve our
services for you and all users and to make recommendations to our
customers about usage of our services.
* For example: We collect information about the types of questions you
answer. This data will be aggregated and/or de-identified where
possible, so we can examine patterns in terms of respondent preferences
when submitting responses. We collect and use all this data to help us
improve our product so that questions are easier to answer and to help
improve the completion rates on surveys/forms.
* We will also use information such as the type of survey, form,
questionnaire or application that you answered to personalize products
we show you on completion of a survey and to understand trends in our
service adoption. See more about Customizing Survey End Page here).
* Responses (in aggregated and/or de-identified form).
* To build new product features.
* Inferred geographic location.
* We may infer your geographic location based on your IP address to
produce aggregated data around Respondent location trends. We will use
this information to compare and look at trends on how our service
operates and how you interact with surveys, on different browsers and
devices. Note: we do not collect precise (GPS) location.
* Customer support information.
* We may use information submitted through our Customer Support portal,
such as name, email, and message text to train machine learning models
to better predict and answer Customer Support question types.

Legal Obligation

* To respond to legal requests, we may need to disclose any information we
hold about you. If we receive a subpoena or other legal request, we may
need to inspect the data we hold to determine how to respond.
* We may also use usage data, event data, and aggregated or (where possible)
de-identified survey questions and responses:
* To enforce our agreements where applicable;
* To investigate security issues;
* To prevent or address potentially unlawful activities; and
* To screen for and prevent undesirable or abusive activity. For example,
we have automated systems that screen content for phishing activities,
spam, and fraud under our Acceptable Uses Policy.

* 3.3 Visitor

We process Personal Data about you as a Visitor where:

* You have consented;
* We need to fulfill our contractual responsibility;
* We have a legitimate interest; and
* We have a legal obligation.

In some cases, as a former website visitor, we may not have any personal
information about you (for example if you have not interacted with our site
or have cleared your cookies).

Consent

When you have consented, we collect and use the following information about
you:

* Contact Information.
* We use contact information to respond to your inquiries or send you
information about our services, either where you have agreed to this at
the point of providing your information or where you operate in a
business which may be interested in our services and for as long as you
do not opt-out.
* Cookies and similar technology.
* We or third party data and advertising platforms that we work with may
use or combine multiple technologies, such as non-essential cookies,
page tags, mobile identifiers and IP addresses to infer users’ common
identities across different services and multiple devices such as
tablets, browsers, and mobile phones. We may do so to tailor ads to
users, personalize marketing, to enable us to determine the success of
our advertising campaigns and to improve upon them. We use this data to
personalize online marketing campaigns to be relevant to you and your
interests in our services. You can withdraw your consent at any time on
our Cookie Banner.
* If you do not want SurveyMonkey to use this information to serve you
targeted ads about our services, you may indicate your preferences at
https://www.aboutads.info, https://preferences-mgr.truste.com/ or, if
you are located in the European Union, at
https://www.youronlinechoices.eu/. You may continue to receive ads
over the internet that are not based on information you provided to
SurveyMonkey.
* These third party data and advertising platforms may sometimes use data
that we provide to them in order to improve their technologies and their
ability to match common devices to users.

Contract

* Device and event data.
* We use device data both to fix bugs and troubleshoot problems with our
service and to make improvements to it.
* Comments/Content.
* Any comments or content linked to you which you share if you are a guest
invited to collaborate on a survey.

Legitimate Interest

We also carry out the following processing for legitimate business interests
pursued by us. We have undertaken to ensure that we place clear limitations
on each of these uses so that your privacy is respected and only the
information necessary to achieve these legitimate aims is used.

* Third party profile information.
* Where permitted by law, we combine information about you from third
party sources with information we hold about you to create a user
profile, which will help us to make our sales and marketing efforts more
relevant to you and to personalize and improve our marketing/sales
campaigns and website experience.
* Usage information.
* We use information about how you have interacted with our websites to
improve our website services for you and all users. Some examples
relevant to you:
* Examples: We collect information about the webpages you have visited
and your activity on our sites at an aggregate level. We collect this
information so that we can track the most visited and most useful
parts of our website to identify what are our most popular services.
* Event data.
* We use event data for many different business purposes including the
following:
* To monitor abuse and troubleshoot;
* To track your preferences and create new services, features, content
or make recommendations personalized for you;
* To track behavior at the aggregate/de-identified level to identify and
understand trends in the various interactions with our services; and
* To fix bugs and troubleshoot product functionality.
* Customer Support information.
* We may use information submitted through our Customer Support portal,
such as name, email, and message text to train machine learning models
to better predict and answer Customer Support question types.
* Referral information.
* We use referral information to track the success of our integrations and
referral processes. For example: If you clicked on an advertisement for
one of our brands, presented by one of our partners on the web, which
brought you to one of our websites, we will record this information to
help us track the success of advertising campaigns.

Legal obligation.

* To respond to legal requests, we may need to disclose information we hold
about you. If we receive a subpoena or other legal request, we may need to
inspect the data we hold to determine how to respond.
* We may also use event data:
* To enforce our agreements where applicable;
* To prevent potentially illegal activities; and
* To screen for and prevent undesirable or abusive activity. For example,
we have automated systems that screen content for phishing activities,
spam, and fraud under our Acceptable Uses Policy.

4. HOW WE SHARE OR DISCLOSE PERSONAL DATA

Information you share

Many of our services let you share information with others. Remember that when
you share information publicly, it can be indexable by search engines. Our
services provide you with different options on sharing and deleting your content
but we cannot delete content from search engines so you need to be careful about
information you make public.

Information we share

We do not share your information or data with third parties outside SurveyMonkey
except in the following limited circumstances:

* If you are a Creator that is part of a SurveyMonkey team plan or SurveyMonkey
Enterprise plan, your account information and data will be shared with the
primary administrator(s) and your survey data may also be visible to other
members in your team with whom you share your surveys or with whom you
collaborate. Your administrator(s) will be able to view your account data,
change your passwords, suspend, transfer or terminate your account or
restrict your settings. Please refer to your organization’s internal policies
if you have questions about this.
* If you are part of a SurveyMonkey Enterprise plan, your plan’s
administrator(s) can transfer your survey questions and responses to, or
share them with, other members in your team, including your plan’s
administrator(s) themselves. Your plan’s administrator(s) can also delete
your survey questions and responses. Your plan’s administrator(s) may also
have the ability to make changes to any aspects of your survey questions and
analysis. Please refer to your organization’s internal policies if you have
questions about this.
* If your organization has purchased a SurveyMonkey Enterprise account and you
are using an email address on a domain owned by your employer or organization
linked to your individual account, you may be asked to migrate to the
SurveyMonkey Enterprise Account and your email address, name and account data
will subsequently be visible to the primary administrator(s) for that account
once you have been migrated. You may be notified in advance of this migration
and given an opportunity to change the email address linked to your account
if you are not using your account for business purposes.
* To help us provide certain aspects of our services we use our affiliates and
trusted key partners – in particular, we engage third parties to:
* facilitate our collectors for sending surveys by email or text to
Respondents. For email delivery, we use SparkPost and for text/SMS services
we use Twilio. We share the relevant contact information for respondents
(email address or phone number as applicable) with these third parties.
* facilitate Creators in making payments.
* to facilitate the delivery of certain features, for example if you use the
“Create a survey using AI” we will send your survey prompts to our AI
vendor. We recommend that you do not include Personal Data in these prompts
but if you do they will be shared with the AI vendor.
* to detect fraud (to include, for example, performing identify checks or
verify malicious IPs).
* deliver and help us track our marketing and advertising content.
* help us track website conversion success metrics.
* manage our sales and customer support services to you, including for
resolving any disputes.

We enter into confidentiality and data processing terms with partners to ensure
they comply with high levels of confidentiality and best practices in privacy
and security standards and we regularly review these standards and practices.
You can find more information in our Subprocessor Statement.

5. DATA RETENTION

If you are a Creator, we generally do not delete the data in your account as
long as your account is active – you are responsible for and control the time
periods for which you retain this data. You can read about this here for account
use. Here are some exceptions:

* If you are a SurveyMonkey Basic (free) user on our platforms and you have not
engaged with the service actively for some time, we reserve the right to
delete your account and data in accordance with our data retention policy.

* If you have exceeded your response limit as a SurveyMonkey Basic (free)
account holder, we will delete the overages if you do not upgrade within a
fixed timeframe.

We also encourage Creators to actively review their data retention practices in
their account and take care to retain data only as long as is strictly
necessary.

We also describe the expiry periods for cookies on our websites in our Cookies
Notice.

6. PERSONALIZED MARKETING AND COOKIES

We and our partners use cookies and similar technologies on our websites. For
more information see our Cookies Notice. For information about cookies used in
our surveys please see Cookies used on Survey Pages. If you are a customer of
SurveyMonkey and separately use cookies or similar technologies in conjunction
with any of our products and services, then you yourself will be responsible for
complying with any laws related to the use of those technologies and this
Privacy Notice is not applicable to that use by you.

You can also choose to remove or disable cookies via your browser settings and,
depending on your geographic location you can withdraw consent to non-essential
cookies using the in-product cookie preferences tool.

You can opt-out from direct marketing in your account and we provide opt-out
options in all direct marketing emails. Finally, if you do not wish to see
personalized marketing content on the web related to our service you can clear
the cookies in your browser settings. See our Help Center article on how to do
this here.

7. SECURITY

We have a security statement related to our self-serve businesses (Momentive,
SurveyMonkey and Wufoo) available to view here. For information about security
related to our other business lines you can speak to a sales representative by
completing the form here.

8. MINORS

Our services are not intended for and may not be used by minors. “Minors” are
individuals under the age of 16 (or under a higher age as provided in certain
countries or territories). SurveyMonkey does not knowingly collect Personal Data
from Minors or allow them to register. If it comes to our attention that we have
collected Personal Data from a Minor, we may delete this information without
notice. If you have reason to believe that this has occurred, please contact
customer support.

9. DATA TRANSFERS

Your information and data may be processed in and transferred or disclosed in
the United States and countries in which our affiliates are located and in which
our service providers are located or have servers. You can view a list of these
locations in our EU Data Transfer Statement. We ensure that the recipient of
your Personal Data offers an adequate level of protection, for instance by
entering into the appropriate back-to-back agreements with standard contractual
clauses or other transfer mechanisms as approved by the European Commission or
relevant data protection authority.

We have also provided a help article which answers some additional questions
about data transfers to the US.

EU-U.S. Data Privacy Framework (DPF), the UK Extension to the EU-U.S. DPF, and
the Swiss-U.S. DPF Principles.

SurveyMonkey Inc. has self-certified its compliance under the EU-U.S. Data
Privacy Framework, the UK Extension and the Swiss-U.S. DPF Principles.
SurveyMonkey is committed to subjecting all personal information received from
the European Union (EU) member countries, the United Kingdom, and Switzerland to
the Framework’s applicable Principles. To learn more about the DPF, see
https://www.dataprivacyframework.gov/s.

SurveyMonkey also complies with the onward transfer liability provisions of the
DPF.

When SurveyMonkey receives personal information under the DPF and then transfers
it to a third-party service provider acting as agent on SurveyMonkey's behalf,
SurveyMonkey has certain liability under the DPF if both (i) the agent processes
the information in a manner inconsistent with the DPF and (ii) SurveyMonkey is
responsible for the event giving rise to the damage. In certain situations,
SurveyMonkey may be required to disclose Personal Data in response to lawful
requests by public authorities, including to meet national security or law
enforcement requirements.

With respect to Personal Data received or transferred pursuant to the DPF,
SurveyMonkey is subject to the investigatory and enforcement powers of the U.S.
Federal Trade Commission. Please contact SurveyMonkey as described in Section 11
below if you have any concerns or complaints of any nature. If you have an
unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact our U.S.-based third party dispute resolution
provider, (free of charge) at https://www.jamsadr.com/dpf-dispute-resolution.

Under certain conditions, more fully described on the DPF website
https://www.dataprivacyframework.gov/s/article/How-to-Submit-a-Complaint-Relating-to-a-Participating-Organization-s-Compliance-with-the-DPF-Principles-dpf,
you may invoke binding arbitration when other dispute resolution procedures have
been exhausted.

10. WHO IS MY DATA CONTROLLER?

If you have provided survey responses, filled out a form, submitted an
application, or provided website feedback to a Creator using SurveyMonkey
services, that Creator is the controller of your data, and SurveyMonkey is the
processor of that data.

For SurveyMonkey Enterprise account holders, your organization’s primary
administrator controls some basic account level information which you input when
setting up your account like name, email address and profile photo.

If you have provided survey responses, filled out a form, submitted an
application, or provided website feedback directly to SurveyMonkey, then
SurveyMonkey is the controller and our use of that data is described in our
SurveyMonkey Research Privacy Notice.

If you are a Creator and have received more responses than your plan allows
(“overage data”), SurveyMonkey is the controller over the overage data until you
change your plan type, or the overage data is deleted in accordance with section
12.4 of our Terms of Use or per the terms of your negotiated contract.

SurveyMonkey is a controller for the account-level data provided by its Creators
and panelists from Contribute and Rewards.

11. YOUR RIGHTS

You may wish to exercise a right to obtain information about yourself or to
correct, update or delete that information. For more information about these
rights you can read about it here. Some of these rights may be subject to some
exceptions or limitations in local law. Please note your rights and choices vary
depending upon your location. We will take reasonable steps to verify your
identity and we will respond to your request to exercise these rights within a
reasonable time (and in all cases within 30 days of receiving a request) subject
to the below for specific categories of person.

Apply Applicants

For SurveyMonkey Apply users please see information on how to exercise your
rights here.

* Creator

Where you hold an account with any SurveyMonkey service, you are entitled to
a copy of all Personal Data which we hold in relation to you. You also may be
entitled to request that we restrict how we use your data or object to some
aspect of our treatment of your data. You can access a lot of your data in
your own account when you log in. If you want to exercise your rights, please
contact us here.

Depending on your plan type, SurveyMonkey also enables you to export your own
response data from our system in a variety of formats so that you can back it
up or use it with other applications. Alternatively, for assistance in
exporting you can contact us.

* Respondent

Where you have responded to a survey, form, questionnaire or application sent
to you by a Creator using a SurveyMonkey service, you will need to reach out
directly to that individual or organization to discuss managing, deleting,
accessing, restricting access to or otherwise withdrawing consent for use of
the information which you provided to them in your responses. SurveyMonkey
does not control your response data and, accordingly, is not in a position to
directly handle these requests in relation to that data. If you are having
difficulties finding this Creator or if you have any other questions after
reading this Privacy Notice, you can contact us through our support team and
we will try our best to help you.

* Panelist

If you have created a Rewards or Contribute account with us, you can request
a copy of your Personal Data, delete your Personal Data, or correct it.

* Visitor

Where you have visited our website and you want to exercise any of the above
rights please contact our support team here. Alternatively, if your request
is for the right to be forgotten as it relates only to our use of cookies you
can achieve this by clearing the cookies in your browser settings. See our
Help Center article describing how to do this here.

* Authorized Agent

If you are a third party organization acting on behalf of a data subject (or
class of data subjects) to exercise data subject rights, we do work with you.
In this case:

* We ask you to follow our process outlined in this Privacy Notice for
security reasons so that we can independently verify the Creator (if it is
a Creator) making any requests to exercise their rights.
* Where applicable, we directly interact with a Creator’s registered email
address, because we authenticate users with username and unique password
and not with other identifying information (e.g., photo ID or similar).

Please do not share other forms of personal identification for data subjects
with us when submitting requests.

Other rights and choices

* For rights and choices specific to US consumers, please refer to our Region
Specific Privacy Notice. Please note we will take reasonable steps to verify
your identity and the authenticity of your request as described in that
Notice.

Except as explicitly provided herein, please use the following contact
information for privacy inquiries

SurveyMonkey Inc.
1 Curiosity Way
San Mateo, California 94403
United States
Or contact us here.

SurveyMonkey Europe UC
2 Shelbourne Buildings,
Second Floor,
Shelbourne Rd
Ballsbridge,
Dublin 4,
Ireland
Or contact us here.

Data Protection Officer: SurveyMonkey's Data Protection Officer is registered
with the Irish Data Protection Commission. Contact our DPO at
dpo@surveymonkey.com.
Note that our contact form is the best way to make a rights request with us.

Complaints

If you are a resident in the European Union and you are dissatisfied with how we
have managed a complaint you have submitted to us, you are entitled to contact
your local data protection supervisory authority. As SurveyMonkey Europe UC
operates its business in Ireland, it operates under the remit of the Irish
Office of the Data Protection Commissioner (see: IDPC Website).

12. CHANGES TO OUR PRIVACY NOTICE

We can make changes to the Privacy Basics and this Privacy Notice from time to
time. We will identify the changes we have made on this page. In circumstances
where a change will materially change the way in which we collect or use your
personal information or data, we will send a notice of this change to all of our
account holders.

13. INFORMATION SPECIFIC TO OTHER SERVICES

ALTHOUGH THIS NOTICE APPLIES TO ALL OUR SERVICES, IF YOU ARE USING THE BELOW
SERVICES PLEASE CLICK ON THE RELEVANT LINK TO BRING YOU DIRECTLY TO SERVICE
SPECIFIC INFORMATION:

TECHVALIDATE

SURVEYMONKEY APPLY

WUFOO

GETFEEDBACK DIGITAL

GETFEEDBACK DIRECT

SURVEYMONKEY AUDIENCE - CONTRIBUTE / REWARDS (IN-HOUSE PANEL)

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