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SPOT AN ONLINE SHOPPING SCAM

Know what to look for before you make a purchase


See how


  ALERT  

Scammers may pose as familiar companies or contacts and demand quick payment.
Watch for online payment scams.

Explore Security Options

Spot Common Scams

Report Fraud

   




USE ALERTS TO HELP YOU DETECT FRAUD

Get notified when anyone makes a purchase or withdrawal on your account.
Footnote 11

Set up alerts


DO NOT RESPOND TO PHISHING EMAIL OR TEXTS

If you receive a suspicious email or text claiming to be from Wells Fargo, don't
respond or click any links.

Report phishing scams


REPORT IDENTITY THEFT

See how to report and recover from an incident using our resolution checklist.

View resources
Test your cybersecurity smarts

Thank you for taking the time to increase your cybersecurity awareness, but
don’t stop now! You can review the security tools and options available for
Wells Fargo customers and sign on to set up account alerts1 and more.

Sign on now


Begin Slide 1
Test your cybersecurity smarts

Take our short quiz to see how much you know about creating strong passwords,
avoiding common scams, and spotting fraud.

Start the quiz
End Slide 1
Begin Slide 2
Test your cybersecurity smarts

1. Which of these passwords is the strongest?

Elvis#1

Iliketogive99!Presents

fluffydog

Try again.

Avoid creating a password someone could easily guess, like the name of your
favorite musician, even if it includes numbers and special characters. A
stronger option is to create a password using an uncommon phrase with a mix of
letters and numbers. Update your password now.

Correct!

This password example is the strongest because it’s a long, uncommon phrase with
a mix of letters and numbers. The longer your password, the harder it is to
crack. Be sure to create a unique password for online banking, and don’t re-use
a previous password. Update your password now.

Try again.

For your password, don't use your pet’s name or anything else someone could
easily guess or find on social media. A stronger option is to create a password
using an uncommon phrase with a mix of letters and numbers. Update your password
now.


Check your answer Go to question 2
Question 1 of 5
End Slide 2
Begin Slide 3
Test your cybersecurity smarts
2. All websites that begin with https:// are safe.

True

False

Try again.

Although most sites beginning with https:// are safe, scammers also use https://
for phishing sites. Learn how to spot phishing.

Correct!

Although most sites beginning with https:// are safe, scammers also use https://
for phishing sites. Learn how to spot phishing.


Check your answer Go to question 3
Question 2 of 5
End Slide 3
Begin Slide 4
Test your cybersecurity smarts
3. You receive a call from your bank's fraud department regarding a suspicious
charge on your account. In order to stop the charge, they send you a temporary
access code and ask you to confirm it. What should you do?

Ask the caller for more information to verify that they are a bank
representative.

Give the caller your access code to stop someone from stealing your money.

Hang up, and call your bank directly to confirm the suspicious charge.

Try again.

Scammers can falsify info, spoof numbers, and create fake websites to appear
legitimate. Wells Fargo will not call or text you requesting your access code.
Instead, hang up and call your bank directly to confirm the suspicious charge.
Learn more about this scam.

Try again.

Never share your temporary access code with anyone. Wells Fargo will not call or
text you requesting it. Instead, hang up and call your bank directly to confirm
the suspicious charge. Learn more about this scam.

Correct!

Wells Fargo will send you a temporary access code only when prompted by an
action that you’ve initiated, such as sending money online. Learn more about
this scam.


Check your answer Go to question 4
Question 3 of 5
End Slide 4
Begin Slide 5
Test your cybersecurity smarts

4. You receive a phone call about a problem with your computer, and the
technician requests remote access to fix the issue. What should you do?

Don't allow access to your computer and hang up.

Allow access to your computer and request an email confirmation of the work
completed.

Allow access to your computer so the problem can be quickly fixed.

Correct!

The safest response is to hang up. If you suspect something is wrong with your
computer or believe the scammer obtained access to it, bring it to a reputable
company for a malware check. See how to help avoid this scam.

Try again.

Email confirmations can be faked. Never give control of your computer to anyone
who contacts you. See how to help avoid this scam.

Try again.

Never give control of your computer to anyone who contacts you. See how to help
avoid this scam.


Check your answer Go to question 5
Question 4 of 5
End Slide 5
Begin Slide 6
Test your cybersecurity smarts
5. Which of the following is the easiest way to help you spot fraud quickly?

Review your account statement.

Set up account alerts.Footnote 11

Check your account activity monthly.

Try again.

Although you can notice a suspicious charge on your monthly statement, setting
up account alerts1 can help you spot fraud more quickly and report it. Set up
account alerts.

Correct!

You can set up alerts1 by text, email, or push notification to notify you when
anyone makes a purchase or withdrawal on your accounts, so you can spot fraud
quickly and report it. Set up account alerts.

Try again.

Although it’s good to check your account activity online or by phone, you could
miss a suspicious transaction if you don’t do it frequently. Setting up account
alerts1 can help you spot fraud more quickly and report it. Set up account
alerts.


Check your answer Finish the quiz
Question 5 of 5
End Slide 6
Begin Slide 7
Test your cybersecurity smarts

Thank you for taking the time to increase your cybersecurity awareness, but
don’t stop now! You can review the security tools and options available for
Wells Fargo customers and sign on to set up account alerts1 and more.

Sign on now


End Slide 7
Test your cybersecurity smarts

Take our short quiz to see how much you know about creating strong passwords,
avoiding common scams, and spotting fraud.

Start the quiz
 * Item 1
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1.

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Zelle® and the Zelle® related marks are wholly owned by Early Warning Services,
LLC and are used herein under license.

QSR-1022-02574

LRC-0522


RESOURCES

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