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Introducing Richpanel Sidekick, an AI assistant for support agents
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Products


Deliver exceptional customer service with AI
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Works with
Zendesk

Gorgias

Helpscout

Salesforce

Richpanel

Help Desk
The most collaborative and time-saving help desk. Integrates with your entire
tech stack.
MultichannelAgent ConsoleAssignmentsAutomationsReporting & AnalyticsIntegrations
Explore Help Desk
Explore

Self-Service
Automate customer service on your site with a self-service portal.
Order ManagementReturns and ExchangesBranded Help CenterAgent Hand offCustom
FlowsSubscriptions
(Coming soon)
Explore Self-Service
Explore

Pricing

Resources


Blog

Richpanel Named Momentum Leader In G2’s Winter Report 2023

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BlogHelp CenterIntegrationsCustomersRecent releasesVideos and WebinarsContract
buyout
Partners

Resources


BlogsHelp CenterIntegrationsCustomersPartnersRecent releasesContract buyout
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Powered by AI


SCALE YOUR SUPPORT, WITHOUT SCALING COSTS

Helpdesk software that uses AI to learn from agents and automate repetitive
tasks. So agents can focus on resolving new issues and generating more revenue.



View pricing
Start free trial

Get a demo



CUSTOMER SUPPORT TEAMS AT LEADING COMPANIES USE RICHPANEL

50%
reduction in costs
55%
automation rate
96%
customer satisfaction score
40%
reduction in tickets
$1M+
generated from customer service

SELF-SERVICE PORTAL


A BETTER ALTERNATIVE TO CHATBOTS

Chatbots are only useful for information retrieval, and customers often feel
undervalued when they are prevented from speaking to human agents.

Learn more



RESOLUTIONS, NOT DEFLECTIONS



Chatbots are only useful for information retrieval, and customers often feel
undervalued when they are prevented from speaking to human agents.





PERSONALIZED WITH CUSTOMER DATA



Build confidence by populating self-service options with customer’s order data.





DOES NOT DECEIVE



Unlike Chatbots, self-service portal does not leave users guessing whether they
are speaking to humans or bots.





EASY TO GET TO AN AGENT



Make it easy for customers to self-service that they don’t want to speak to an
agent. But make it easy to get in touch if they want to.




Pause
Play

Resolutions not deflections


Let customers actually perform actions like track order, return, exchange,
report damaged items and more


Personalized with customer data


Build confidence by populating self-service options with customer’s order data.


Does not deceive


Unlike Chatbots, self-service portal does not leave users guessing whether they
are speaking to humans or bots.


Easy to get to an agent


Make it easy for customers to self-service that they don’t want to speak to an
agent. But make it easy to get in touch if they want to.



AI ASSISTANT


BOOST AGENT PRODUCTIVITY WITH AI

Majority of the support queries are repetitive. Richpanel Sidekick is an AI
assistant that uses GPT-4 to learn from previous interactions and generates
accurate, trustworthy replies for agents to use.

Learn more


COLLABORATE


SEAMLESS COLLABORATION ACROSS TEAMS

Tired of going back and forth on Slack/Teams/Emails to loop in other team
members? Richpanel uses AI to add a short summary and context of the
conversation, so you don't have to.

AUTOMATIONS


EASILY AUTOMATE WITH PROVEN TEMPLATES

Not sure what to automate? Tired of creating and maintaining rules? Try
Richpanel templates library to explore and enable automations with one click.


INTEGRATES WITH YOUR ENTIRE TECH STACK

Shopify
Magento
Woocommerce
Amazon
Klaviyo
Attentive
Recharge
Yotpo
Returnly
Loop Returns
Postscript
Instagram
Facebook
WhatsApp
Explore all integrations



UPGRADE YOUR CUSTOMER SERVICE STACK

Join the 2,000+ support teams that use Richpanel

View pricing
Start free trial
Get a demo

Richpanel is the help desk software that helps you create a seamless support
experience for both the customer & support teams.

Richpanel features a self-service portal for end customers to help them resolve
the most common issues immediately in real time, 24x7. And an easy to use inbox
that integrates all channels, integrations so support teams can manage
everything from one screen
Get a demo

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