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Submitted URL: https://help.remitly.com/s/article/track-transfer
Effective URL: https://help.remitly.com/s/article/track-transfer?language=en_US
Submission: On February 06 via api from BE — Scanned from DE
Effective URL: https://help.remitly.com/s/article/track-transfer?language=en_US
Submission: On February 06 via api from BE — Scanned from DE
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Loading ×Sorry to interrupt CSS Error Refresh Skip to Main Content Navigation menuClose navigation menu Remitly Help Center Expand search Search * Search "" Close search Read this page in English (US) HOW CAN I TRACK MY REMITLY TRANSFER? USE THIS ARTICLE TO LEARN HOW TO CHECK YOUR REMITLY TRANSFER STATUS, FIND YOUR REFERENCE NUMBER, AND UNDERSTAND WHAT YOUR TRANSFER STATUS MEANS. 14.12.2021•KNOWLEDGE INFORMATION Answer Your Remitly transfer status helps you understand where your money is and when it's going to arrive. Use this article for information on checking your transfer status, finding your reference number, and understanding what your transfer status means. In this article: * Where can I find my transfer status? * I'm sending a transfer — where can I find my reference number? * I'm receiving a transfer — where can I find my reference number? * What does my transfer status mean? WHERE CAN I FIND MY TRANSFER STATUS? Follow these instructions to find the status of your transfer: Using the Remitly app Open the Remitly app and sign in to your Remitly profile. Your most recent transfers will be included in the Home tab. Select the transfer to get more details, including your reference number and more status information. If you want to view your transfer history, select View all. Using Remitly.com Sign in to your Remitly profile and select Transfer history from the menu. You can review your entire transfer history and filter for transfers that are in progress or delivered. Messages from Remitly Whenever there's an update to your transfer we'll send you an email, a text message, or a notification from the Remitly app. These notifications will include your transfer's reference number. WHAT IF I CAN'T FIND MY REFERENCE NUMBER IN MY TRANSFER HISTORY? If you send to multiple countries, you may not be able to find your complete transfer history when you sign in to the app. If your transfer history isn't available or you don’t find the transfer you’re expecting, you may need to change the country you're sending to by following these steps in the Remitly app: 1. Select the My Remitly tab. 2. Select Sending to. 3. Choose your transfer's destination country from the list. I'M SENDING A TRANSFER — WHERE CAN I FIND MY REFERENCE NUMBER? The reference number for tracking your transfer is included at the top of the transfer details page, right after your recipient's name. I'M RECEIVING A TRANSFER — WHERE CAN I FIND MY REFERENCE NUMBER? Your reference number to track your transfer is included in the text message you receive from Remitly. If you didn't receive a text message from Remitly, ask your sender to share the reference number. Note: If you're receiving your transfer at a cash pickup location, you will need the reference number to collect your money. If need more help, you can learn more with our guide to using cash pickup. WHAT DOES MY TRANSFER STATUS MEAN? If you're tracking your transfer, you might notice the status changes from time to time. If you aren't sure what the statuses mean, review the following details for more information: Canceled Your transfer can't be completed and your money is being refunded if you were charged. If you're not sure why your transfer was canceled, find out more in our troubleshooting article about canceled transfers. In Review We need some time to review your transfer to make sure it complies with regulations and our user agreement. We'll contact you over the phone, email, or text message to let you know if we need any additional information from you. Learn more in our article about why Remitly might review your transfer. On Hold We need your help to complete your transfer. We may need you to help us fix an error with your transfer information or upload documents to verify your identity. Find out more about why Remitly might ask for your information to complete a transfer. In Progress Everything is on track! Your transfer is scheduled to arrive by the promised delivery date. Ready for Pickup Your transfer is ready for your recipient to collect at their local cash pickup location. Until they collect their money, you can still edit your transfer to select another delivery method or choose a new pickup location. Delivered Your money has been successfully delivered to your recipient. If your transfer status is Delivered, but your recipient hasn't received their money, find out what you can do. ARTICLE DETAILS Transfers Thanks for your valuable feedback! 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