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Submitted URL: https://delivery.policybazaar.com/lt.pl?id=13433=IEQJBAcLDAtXHlEIUwBYClZaXAdVClhRVwQEB1BTCFJRAAhVAlxZDQVUAwlRUgldUQ8ZDwdUWAcER1sCd...
Effective URL: https://www.policybazaar.com/legal-and-admin-policies/
Submission: On May 18 via manual from SA — Scanned from DE
Effective URL: https://www.policybazaar.com/legal-and-admin-policies/
Submission: On May 18 via manual from SA — Scanned from DE
Form analysis 1 forms found in the DOM
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Policybazaar.com including online platform(s), its mobile application/web
applications owned by the Company ('Website') recognizes the importance of
maintaining your privacy. Policybazaar.com is committed to maintain the
confidentiality, integrity and security of all information of our users. This
Privacy Policy describes how Policybazaar.com collects and handles certain
information it may collect and/or receive from you via the use of this Website.
Please see below for details on what type of information we may collect from
you, how that information is used in connection with the services offered
through our Website and relevant information shared with our authorized business
partners only for the purpose of policy solicitation process, pre/post-sale
servicing, claim servicing and providing you any other services as permissible
under applicable laws. This Privacy Policy applies to current and former
visitors to our Website and our customers. By visiting and/or using our Website,
you agree to this Privacy Policy. This Privacy Policy is published in compliance
of: the Information Technology Act, 2000; and the Information Technology
(Reasonable Security Practices and Procedures and Sensitive Personal
Information) Rules, 2011 (the "SPDI Rules") as amended from time to time. By
using the Policybazaar.com and/or registering yourself at www.policybazaar.com,
you authorize Policybazaar Insurance Brokers Private Limited (including its
authorized representatives and its business partners) (Policybazaar/Company) to
contact you via email or phone call or sms or WhatsApp and offer you our
services for the product you have opted for, imparting product knowledge, offer
promotional offers running on the Website and offers by its authorized business
partners and associated third parties (to the extent permissible), for which
reasons your information may be collected in the manner as detailed under this
Policy. You hereby agree that you authorize Policybazaar.com to contact you on
your mobile number for the above mentioned purposes even if you have registered
yourself under DND or DNC or NCPR service(s). You also authorize
Policybazaar.com to contact you on the WhatsApp number. Your authorization, in
this regard, shall be valid as long as your account is not deactivated by either
you or us. Controllers of Personal Information
Your personal data will be stored and collected by Policybazaar Insurance
Brokers Private Limited. Purposes of collection of your data
Policybazaar.com collects your information when you register for an account,
when you use its products or services, visit its Website's pages or when an
employer organization shares its employee information. When you register with
Policybazaar.com, you are asked for submitting certain information which may be
personal to you such as first name, last name, state and city of residence,
email address, mobile number, date of birth, financial, know your customer and
medical records etc. Once you register at the Website and sign in you are not
anonymous to us. Also, you are asked for your contact number during registration
and may be sent SMSs, notifications about our services to your wireless device.
Hence, by registering you authorize the Policybazaar.com to send texts and email
alerts to you with your login details and any other service requirements,
including promotional mails and SMSs. We use your information in order to:
* Respond to queries or requests submitted by you.
* Process orders or applications submitted by you.
* Administer or otherwise carry out our obligations in relation to any
agreement with our authorized business partners in connection with our
business operations and functions for the purpose of insurance solicitation,
providing pre/post sale services, claims servicing and providing you any
other services as permissible under applicable laws or any other insurance
related purposes.
* Anticipate and resolve problems with any services supplied to you.
* Offer group insurance cover and wellness corner offerings / health and
wellness related information to your employer organization.
* To send you information about promotions or offers from Insurance Companies
to the extent permissible under applicable laws. We might also tell you about
new features or products.
* To make our website and the services offered better. We may combine
information we get from you with information about you we get from our
business partners or third parties as permissible under applicable laws.
* To send you notices, communications, offer alerts relevant to your use of the
Services offered on this Website.
* Third parties and outsourced entities for the reasons consistent with the
purposes for which the information was collected and/or other purposes as per
applicable law.
* Where we need to comply with a legal obligation as per applicable legal and
regulatory framework.
* As otherwise provided in this Privacy Policy.
Some features of this Website or our Services will require you to furnish your
personally identifiable information as provided by you under your account
section on our Website.
Information Sharing and Disclosure
We may share your Information submitted on the Website to any third
party/service provider/business partner without obtaining your prior consent in
the following limited circumstances:
1. When it is requested or required by law or by any court or governmental
agency or authority to disclose, for the purpose of verification of identity, or
for the prevention, detection, investigation including cyber incidents, or for
prosecution and punishment of offences. These disclosures are made in good faith
and belief that such disclosure is reasonably necessary for enforcing these
Terms and Conditions; for complying with the applicable laws and regulations.
2. Policybazaar shall transfer information about you in case Policybazaar is
acquired by or merged with another company.
3. Where we need to comply with a legal obligation as per applicable legal and
regulatory framework.
We Collect Cookies
A cookie is a piece of data stored on the user's computer tied to information
about the user. We may use both session ID cookies and persistent cookies. For
session ID cookies, once you close your browser or log out, the cookie
terminates and is erased. A persistent cookie is a small text file stored on
your computer’s hard drive for an extended period of time. Session ID cookies
may be used by PRP to track user preferences while the user is visiting the
website. They also help to minimize load times and save on server processing.
Persistent cookies may be used by PRP to store whether, for example, you want
your password remembered or not, and other information. Cookies used on the PRP
website do not contain personally identifiable information.
Log Files
Like most standard websites, we use log files. This information may include
internet protocol (IP) addresses, browser type, internet service provider (ISP),
referring/exit pages, platform type, date/time stamp, and number of clicks to
analyze trends, administer the site, track user's movement in the aggregate, and
gather broad demographic information for aggregate use. We may combine this
automatically collected log information with other information we collect about
you. We do this to improve services we offer to you, to improve marketing,
analytics or site functionality.
Email- Opt out
If you are no longer interested in receiving e-mail announcements and other
marketing information from us, please e-mail your request at:
care@policybazaar.com. Please note that it may take about 10 days to process
your request.
Security
We employ appropriate technical and organizational security measures at all
times to protect the information we collect from you. We use multiple
electronic, procedural, and physical security measures to protect against
unauthorized or unlawful use or alteration of information, and against any
accidental loss, destruction, or damage to information. However, no method of
transmission over the Internet, or method of electronic storage, is 100% secure.
Therefore, we cannot guarantee its absolute security. Further, you are
responsible for maintaining the confidentiality and security of your login id
and password, and may not provide these credentials to any third party.
ISO 27001
ISO 27001 ISO/IEC 27001:2013 is the international standard for management of
information security and provides a systematic approach to keep sensitive
company information secure. Getting the ISO 27001:2013 certificate is a
reassurance for our customers that Policybazaar.com complies with the industry
accepted standards regarding information security. Policybazaar is ISO/IEC
27001:2013 certified company. We have implemented the ISO/IEC 27001: 2013
standard for all processes supporting the development and delivery of services
by Policybazaar.com. Policybazaar.com understands that the confidentiality,
integrity, and availability of your information are vital to our business
operations and our own success.
Links to Other Websites
There might be other sites linked to Policybazaar.com. Personal information that
you provide to those sites are not our property. These affiliated sites may have
different privacy practices and we encourage you to read their privacy policies
of these website when you visit them.
Changes in this Privacy Policy
Policybazaar.com reserves the right to change this policy from time to time, at
its sole discretion. We may update this privacy policy to reflect changes to our
information practices. We encourage you to periodically review
Data Grievance Officer
In case you have any grievances with respect to in accordance with applicable
law on Information Technology and rules made there under, the name and contact
details of the Grievance Officer are provided below:
Mr. Saurabh Tiwari
Policybazaar.com
Plot No. 119
Sector-44, Gurgaon-122001,
Haryana
Tel - 0124 - 4562988
Email : care@policybazaar.com,
If you have questions, concerns, or suggestions regarding our Privacy Policy, we
can be reached using the contact information on our Contact Us page or at
care@policybazaar.com.
In case your grievance is in relation to Information Technology (Intermediary
Guidelines and Digital Media Ethics Code) Rules, 2021, we shall acknowledge your
complaint within twenty-four hours and dispose off such the complaint within a
period of fifteen days from the date of its receipt. Disposal of complaint shall
include all actions as considered necessary by Policybazaar.
Modified on: 09-May-2024
INTELLECTUAL PROPERTY RIGHT POLICY AND MANAGEMENT (IP POLICY)- 2015
PB Fintech Limited (the "Company") has an efficient Intellectual Property Policy
and Intellectual Property Management guidelines (Collectively referred to as "IP
Policy", hereinafter) in place basically to maintain absolute clarity on IPR
related issues such as ownership, rights and obligation of employees and
Company, rights and obligation of customers and Company, disclosure of work/
invention, non-disclosure of confidential information, liabilities in case of
misappropriation of IP or resolution of IP related disputes strategically.
Intellectual property (IP) is one of our most valuable assets. We rely on
various types of intellectual property (such as trademarks, patents, copyrights,
trade secrets, domain names, design rights) for our success in the market. IP
helps us stay competitive, allows us to fund future successes, and supports each
of our jobs at the Company. The Company has a consistent policy of
identification of Company's intangible assets, prioritizing them according to
Company's business plans, registering, exploiting and safeguarding them in order
to benefit fully from IP in terms of revenue, reputation and market share. The
Company's IP Policy also envisages protection and management of its own IP well,
internally and with it's business partners. We also want to respect the IP of
others as we develop our products and services, run our business, and work with
business partners.
For clarifications, the term Company wherever used under this IP policy, shall
include its Subsidiaries and Affiliates.
PURPOSE
The Company has adopted this Policy in order to protect its own IP and minimize
the possibility of infringement of Intellectual Property rights of the Company
and the third Parties. This IP Policy aims to provide transparent administrative
system for the ownership, control and transfer of the IP created and owned by
the Company.
APPLICABILITY
This IP Policy is applicable to all the employees, representatives and agents of
the Company including its Subsidiaries and Affiliates.
POLICIES, PROCEDURES, AND RECORDS
* Company shall respect intellectual property (IP) and conduct its business in
compliance with the IP-related laws as applicable in the jurisdiction of
Republic of India and its agreements with other companies.
* Company shall actively protect its own IP.
* Company shall maintain an effective system of IP asset management, including
maintaining an inventory and records of IP-related assets and agreements.
* Company shall not knowingly infringe a third party's intellectual property in
its products, services, or components, or disclose or use a third party's
trade secrets without the express or implied consent of the owner or as
permitted by law.
* Company shall not knowingly purchase or use counterfeit or other infringing
goods and services in running its business, including counterfeit trademark
goods or infringing copyright material (such as software, publications,
video, audio, or other content).
* Company shall document and maintain written records of all substantial
transactions and uses that involve the exercise of IP rights. (This includes,
for example, licenses or assignments of rights; manufacture, reproduction or
distribution of patented, trademarked or copyrighted items; and disclosure
and use of trade secrets.)
* Company shall require, through binding policies or agreements with employees
and contractors that its personnel comply with the applicable IP laws and the
Company's IP policies and IP-related provisions in agreements with other
companies.
* Company shall develop and implement a management system to help ensure that
all personnel follow its IP policies. This management system shall encompass
all IP-related policies, procedures and adequate and accurate records
necessary to implement, measure, and improve Company's IP protection and
compliance program.
IP COMPLIANCE TEAM
Company's IP protection and management shall be implemented through a
cross-functional compliance team, overseen by a Director or CFO of the Company
or designated senior management. The said compliance team may appoint or engage
any advocate or expert from within and/or outside the Company to seek their
opinion in carrying out their responsibilities as stated under this IP Policy.
SCOPE AND QUALITY OF RISK ASSESSMENT
Company shall include in its risk assessment of new products, services, and
business opportunities, any relevant IP protection risks.
MANAGEMENT OF BUSINESS PARTNERS:
* Company shall require its business partners to conduct their arrangements
with the Company in accordance with Company's relevant IP protection
policies.
* Company shall conduct initial risk assessment and due diligence on all
prospective business partners, which shall include an assessment of such
companies' IP protection and management.
SECURITY AND CONFIDENTIALITY MANAGEMENT
* Company shall maintain physical security designed to effectively protect
trade secrets(where applicable) and other confidential information, and
IP-related records, masters, tools, inventory and related materials.
* Company shall maintain computer and network security effective for protecting
trade secrets, other confidential and proprietary information, and IP related
records, and for discouraging violations of Company's IP policies on the
Company's computers and networks.
* Company and its personnel shall only make trade secrets and other proprietary
information available to third parties on a "need to know" basis, and subject
to company procedures and written agreements containing adequate
confidentiality and other protections.
* Company shall execute written confidential or Non-disclosure agreements with
third parties prior to disclosure of any confidential information of the
Company to any third party (ies).
* Any IP generated, created or developed by any of the
employees/representatives and agents of the Company and/or consultants
engaged by the Company, during the term of their employment or engagement as
the case may be, for and/or on behalf of the Company, shall be "work made for
hire" and shall be assigned by such persons to the Company. Further, the
Company shall have the sole and exclusive ownership to such IP generated,
developed or created unless otherwise agreed by the Company by way of a
written contract or as may be applicable by the relevant IP law.
TRAINING AND CAPACITY BUILDING
* Company shall provide ongoing appropriate level training on IP protection and
management to all relevant personnel.
* Company shall provide specialized training to those personnel responsible for
the development and implementation of the IP protection, management, and
compliance program.
* Company shall provide appropriate level training on IP protection and
management for relevant supply chain members.
MONITORING AND MEASUREMENT
* Company shall establish and operate a system to monitor its performance in
meeting the Company's relevant IP policies.
* Company shall incorporate the information gained from the IP compliance team
through the monitoring system into the overall evaluation of its departments.
CORRECTIVE ACTIONS AND IMPROVEMENTS:
* Company shall maintain a system to track and deal with problems in IP
protection, management and compliance found through the monitoring process.
The tracking system will identify the corrective action to be taken, the
timeline, and the responsible party.
* Company shall develop and implement an annual or other regular improvement
plan for IP protection, management, and compliance.
* In case of violation/infringement of any IPR such as trademark infringement
by any employee/representative or any third party infringing upon the IPR of
the Company, the Compliance Team of the Company would first investigate the
matter in association with its Advocates and make recommendations to the
Director/CFO for resolution of such violation/infringement including need for
any legal course of action.
IP LICENSING AND TRANSFER
* The Company may license its IP to any of its Subsidiaries, Affiliates or a
third party (ies) through various modes of licensing strategy such as:
Exclusive licensing, Sole licensing, Non-Exclusive Licensing, Sub-licensing
and licensing in general. The Company shall document such IP licensing
through a license Agreement where each such license agreement shall define
the terms and conditions for the proper use of IP of the Company.
* The Company may transfer its IP to any of its Subsidiaries, Affiliates or a
third party (ies) through a signed IP transfer agreement on the conditions as
may be deemed to be fit and proper to the Company.
JURISDICTION
This Policy shall be governed by the laws of Republic of India and the courts at
Gurgaon, Haryana shall have the jurisdiction to the same.
Modified on: 30-January-2023
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Welcome to www.policybazaar.com website (the "Site")/ My Account (the "Mobile
Application").Policybazaar provides its services to you subject to the following
conditions. Before you may use the Site / Mobile Application, you must read and
accept all of the terms and conditions in, and linked to, this Terms of Use, the
linked Privacy Policy and other Legal and Admin Policies.
We strongly recommend that, as you read this ToU, you also access and read the
linked information, since it is incorporated into and hereby made part of this
ToU. This ToU is effective upon acceptance. Use of any functionality of the Site
/ Mobile Application constitutes acceptance of this ToU. If this ToU conflicts
with any other documents, the ToU will control for the purposes of usage of the
Site / Mobile Application. If you do not agree to be bound by this ToU and the
Privacy Policy, you may not use the Site / Mobile Application in any way. Be
sure to return to this page periodically to review the most current version of
the ToU. We reserve the right, at any time, at our sole discretion, to change or
otherwise modify the TOU without prior notice, and your continued access or use
of this Site / Mobile Application signifies your acceptance of the updated or
modified TOU.
You understand that in case of your non-compliance (intentional or otherwise)
with the Privacy Policy, Terms of Use and other Legal and Admin Policies for
access or usage of the Site / Mobile Application, Policybazaar reserves the
right to terminate your access to the Site / Mobile Application and/or your
account (“collectively referred to as Access”) or remove such non-compliant
information (if any) provided by you, or both.
By agreeing to these Terms Of Use, you hereby provide a formal mandate to
Policybazaar to represent you to the insurer and communicate the grant of a
cover to you after effecting the insurance. Such mandate shall be valid for a
period of 18 months, unless otherwise agreed between Policybazaar and you.
Please note that no mandate is required for pre-underwritten policies or
individual policies.
1. DESCRIPTION OF SERVICES
In the Site / Mobile Application, Policybazaar provides users with access to
information primarily about Financial and Insurance products and services
including but not restricted to General Insurance, Life Insurance products and
related services (including but not limited to renewals) (the "Service"). You
are responsible for obtaining access to the Site / Mobile Application, and that
access may involve third-party fees (such as Internet service provider or
airtime charges). In addition, you must provide and are responsible for all
equipment necessary to access the Site / Mobile Application. By making use of
this Site / Mobile Application, and furnishing your personal / contact details,
you hereby agree that you are interested in availing and purchasing the
Service(s) that you have selected. You hereby agree that Policybazaar may
contact you either electronically or through phone, to understand your interest
in the selected products and Service(s) (like renewals, reminders etc.) and to
fulfill your demand. You also agree that Policybazaar reserves the right to make
your details available to its affiliates and partners and you may be contacted
by the affiliates and partners for information and for sales through email,
telephone and/or sms. You agree to receive promotional materials and/or special
offers from Policybazaar through email or sms.
2. LICENSE AND SITE / MOBILE APPLICATION ACCESS
Policybazaar grants you a limited license to access and make personal use of the
Site / Mobile Application and the Service. This license does not include any
downloading or copying of any kind of information for the benefit of another
individual, vendor or any other third party; caching, unauthorized hypertext
links to the Site / Mobile Application and the framing of any Content available
through the Site / Mobile Application uploading, posting, or transmitting any
content that you do not have a right to make available (such as the intellectual
property of another party); uploading, posting, or transmitting any material
that contains software viruses or any other computer code, files or programs
designed to interrupt, destroy or limit the functionality of any computer
software or hardware or telecommunications equipment; any action that imposes or
may impose (in Policybazaar's sole discretion) an unreasonable or
disproportionately large load on Policybazaar's infrastructure; or any use of
data mining, robots, or similar data gathering and extraction tools. You may not
bypass any measures used by Policybazaar to prevent or restrict access to the
Site / Mobile Application. Any unauthorized use by you shall terminate the
permission or license granted to you by Policybazaar. By using the Site / Mobile
Application you agree not to: (i) use this Site / Mobile Application or its
contents for any commercial purpose; (ii) make any speculative, false, or
fraudulent transaction or any transaction in anticipation of demand; (iii)
access, monitor or copy any content or information of this Site / Mobile
Application using any robot, spider, scraper or other automated means or any
manual process for any purpose without our express written permission; (iv)
violate the restrictions in any robot exclusion headers on this Site / Mobile
Application or bypass or circumvent other measures employed to prevent or limit
access to this Site / Mobile Application; (v) take any action that imposes, or
may impose, in our discretion, an unreasonable or disproportionately large load
on our infrastructure; (vi) deep-link to any portion of this Site / Mobile
Application (including, without limitation, the purchase path for any service)
for any purpose without our express written permission; or (vii) "frame",
"mirror" or otherwise incorporate any part of this Site / Mobile Application
into any other website without our prior written authorization.
3. ELIGIBILITY
The Service is not available to minors under the age of 18 or to any users
suspended or removed from the system by Policybazaar for any reason. Users may
not have more than one active account. Additionally, users are prohibited from
selling, trading, or otherwise transferring their accounts to another party. If
you do not qualify, you may not use the Service or the Site / Mobile
Application.
4. YOUR ACCOUNT
In consideration of your use of the Site / Mobile Application, you represent
that you are of legal age to form a binding contract and are not a person barred
from receiving services under the laws of India or other applicable jurisdiction
and will only use the Site / Mobile Application to make legitimate purchases for
you or for another person for whom you are legally authorized to act (and will
inform such other persons about the ToU and/or Privacy Policy) that apply to the
purchase you have made on their behalf (including all rules and restrictions
applicable thereto). You also agree to provide true, accurate, current and
complete information about yourself as prompted by the Site / Mobile
Application. If you provide any information that is untrue, inaccurate, not
current or incomplete (or becomes untrue, inaccurate, not current or
incomplete), or Policybazaar has reasonable grounds to suspect that such
information is untrue, inaccurate, not current or incomplete, Policybazaar has
the right to suspend or terminate your account and refuse any and all current or
future use of the Site / Mobile Application (or any portion thereof). If you use
the Site / Mobile Application, you are responsible for maintaining the
confidentiality of your account and password, and for restricting access to your
computer. You agree to accept responsibility for all activities that occur under
your account or password. Because of this, we strongly recommend that you exit
from your account at the end of each session. You agree to notify Policybazaar
immediately of any unauthorized use of your account or any other breach of
security. Policybazaar reserves the right to refuse service, terminate accounts,
or remove or edit content in its sole discretion. Notwithstanding the above, we
retain the right at our sole discretion to deny access to anyone to the Site /
Mobile Application and the Services we offer, at any time and for any reason,
including, but not limited to, for violation of the ToU or Privacy Policy.
Additional terms and conditions will apply to your purchase of Services that you
select. Please read these additional terms and conditions carefully. You agree
to abide by the terms and conditions of purchase imposed by any service provider
with whom you elect to deal, including, but not limited to, payment of all
amounts when due and compliance with the service provider's rules and
restrictions regarding use of products, and/or Services. You agree that any
violation of any such service provider's rules and restrictions may result in
cancellation of your purchase(s), in your being denied access to the applicable
service(s), in your forfeiting any monies paid for such Services, and/or in our
debiting your account for any costs we incur as a result of such violation.
5. SUBMITTED CONTENT
Policybazaar does not claim ownership of any materials you make available
through the Site / Mobile Application. At Policybazaar's sole discretion, such
materials may be included in the Service in whole or in part or in a modified
form. With respect to such materials you submit or make available for inclusion
on the Site / Mobile Application, you grant Policybazaar a perpetual,
irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license
to use, copy, distribute, publicly display, modify, create derivative works, and
sublicense such materials or any part of such materials (as well as use the name
that you submit in connection with such submitted content). You hereby
represent, warrant and covenant that any materials you provide do not include
anything (including, but not limited to, text, images, music or video) to which
you do not have the full right to grant the license specified in this Section 4.
We take no responsibility and assume no liability for any submitted content
posted or submitted by you. We have no obligation to post your comments; we
reserve the right in our absolute discretion to determine which comments are
published on the Site / Mobile Application. If you do not agree to these terms
and conditions, please do not provide us with any submitted content. You agree
that you are fully responsible for the content you submit. You are prohibited
from posting or transmitting to or from this Site / Mobile Application: (i) any
unlawful, threatening, libelous, defamatory, obscene, pornographic, or other
material or content that would violate rights of publicity and/or privacy or
that would violate any law; (ii) any commercial material or content (including,
but not limited to, solicitation of funds, advertising, or marketing of any good
or services); and (iii) any material or content that infringes, misappropriates
or violates any copyright, trademark, patent right or other proprietary right of
any third party. You shall be solely liable for any damages resulting from any
violation of the foregoing restrictions, or any other harm resulting from your
posting of content to this Site / Mobile Application.
6. DISCLAIMER OF LIABILITY AND WARRANTY
The Content, Products, and Services Published on this Site / Mobile Application
may include inaccuracies or errors, Including Pricing errors. We do not
guarantee the accuracy of , and disclaim all liability for any errors or other
inaccuracies relating to the information and description of the content,
products, and services we expressly reserves the right to correct any pricing
errors on the Site / Mobile Application and/or on pending reservations made
under an incorrect price. Policybazaar makes no representation about the
suitability of the information, Software, products, and services contained on
this Site / Mobile Application for any purpose, and the inclusion or offering of
any products or services on this Site / Mobile Application does not constitute
any endorsement or recommendation of such products or services. All such
information, software, products, and services are provided "AS IS" without
warranty of any kind. Policybazaar disclaims all warranties and conditions that
this Site / Mobile Application, its services or any email sent from
Policybazaar, its affiliates, and/or their respective or associated service
providers are free of viruses or other harmful components. Policybazaar hereby
disclaims all warranties and conditions with regard to this information,
software, products, and services, including all implied warranties and
conditions of merchantability, fitness for a particular purpose, title, and no
infringement. The service providers providing services on this Site / Mobile
Application are independent affiliates and Policybazaar are not liable for the
acts, errors, omissions, representations, warranties, breaches or negligence of
any such service providers or for any personal injuries, death, property damage,
or other damages or expenses resulting therefore. Policybazaar and its
affiliates have no liability and will make no refund in the event of any delay,
cancellation, strike, force majeure or other causes beyond their direct control,
and they have no responsibility for any additional expense omissions delays or
acts of any government or authority. In no event shall Policybazaar and/or its
affiliates be liable for any direct, indirect, punitive, incidental, special, or
consequential damages arising out of, or in any way connected with, your access
to, display of or use of this Site / Mobile Application or with the delay or
inability to access, display or use this Site / Mobile Application (including,
but not limited to, your reliance upon opinions appearing on this Site / Mobile
Application; any computer viruses, information, software, linked sites,
products, and services obtained through this Site / Mobile Application; or
otherwise arising out of the access to, display of or use of this Site / Mobile
Application) whether based on a theory of negligence, contract, tort, strict
liability, or otherwise, and even if Policybazaar and/or its affiliates their
respective service providers have been advised of the possibility of such
damages.
7. DISCLAIMER OF ONLINE AVAILABILITY,IMPRESSIONS, AND CLICK-THROUGHS
In addition to the other disclaimers and limitations discussed in this notice,
there are no guarantees and no warranties regarding online availability,
impressions, and click-through of www.policybazaar.com, its web pages, and any
material, information, links, or content presented on the web pages at
www.policybazaar.com. Policybazaar.com, its web pages, and any material,
information, links, or content presented on the web pages at
www.policybazaar.com, may be unavailable for online access at anytime.
Advertising sponsors and advertising,if any and if permitted, must be approved
by Policybazaar before the posting of any advertising material, information,
links, content, banners, and graphics on www.policybazaar.com. Policybazaar
reserves the right to accept or to reject any advertising sponsor or any
advertising for any reason
8. CANCELLATION & REFUND/CHARGEBACK TERMS AND CONDITIONS
(A) FREE LOOK PERIOD CANCELLATION AND REFUND
As per the IRDAI rules and regulations, you have the right to cancel your
insurance policy within 15(fifteen) days from the date of (online) receipt of
insurance policy (referred to as “Free look period”) and refund of your premium
amount shall be processed as per the applicable process and procedures followed
by the insurer. This Free look facility can be availed only for Life and Health
insurance policies, subject to certain other terms and conditions specified by
IRDAI. We encourage all our customers to read the insurance policy document
carefully and avail the free look facility in case the terms and conditions of
the insurance policy document don’t match your insurance requirements. Further,
you understand that once you place a cancellation request within the Free look
period, the policy gets cancelled and entire premium is refunded to you subject
to deduction of (i) charges pertaining to medical tests conducted (ii)
administrative and service cost like stamp duty etc. and; (iii )Charges for
mortality for the period the policy was in force. Please note such deduction is
at the sole discretion of the insurer.
All payments with respect to refunds as stated under this paragraph 1 shall be
the sole responsibility of the insurer per the rules and regulations laid down
by the IRDAI. You understand that Policybazaar has tied up with RBI authorized
payment gateways to allow you to make online payments towards your insurance
premium amount and is only acting as a mere facilitator and providing its
assistance to its customers for speedy refunds.
(B) CHARGEBACKS
You (cardholder) may dispute a transaction carried out through our Website and
file a Charegback with your issuing bank for the reversal of that transaction.
Chargeback allows transactions to be reversed by you under specified
circumstances such as, on account of (i) alleged forgery of the card number /
bank account or other details (ii) any charge/debit made on a card that has been
listed as a hot listed card or otherwise listed on the card association (Visa,
MasterCard, etc.) warning bulletins (iii) duplicate processing of the
transaction; or (iv) for other reasons as per applicable rules and guidelines
issued by RBI, card Associations, your card/payment instrument issuing bank etc.
However, we reserve the right to reject a Chargeback, including but not limited
to, under the following circumstances:
1. In the event your medical tests or underwriting is in process with your
chosen insurer, not exceeding a period of 3 months from the date of your
insurance policy application
2. In the event there is any delay caused on the part of the insurer in
conducting medical tests or during the process of medical underwriting or
issuance of insurance policy or any service provided by the insurer in
connection with the insurance policy issuance, not exceeding a period of 3
months from the date of your insurance policy application
3. In case your insurance policy application is rejected by the insurer, post
your medical test
Our Company shall not be liable to you, in any form or manner whatsoever, for
any claims, disputes, proceedings which may arise in connection with Chargebacks
initiated by you in the circumstances as specified under (a), (b) and (c) herein
above.
9. ADDITIONAL TERMS AND CONDITIONS OF PROPOSAL FORM (APPLICABLE FOR HEALTH
INSURANCE PRODUCTS ONLY):
(i) You hereby declare, on your behalf and on behalf of all persons proposed to
be insured, that the statements, answers and/ or particulars given by you are
true and complete in all respects to the best of your knowledge and that you are
authorized to propose on behalf of these other persons.
(ii) You understand that the information provided by you will form the basis of
the insurance policy, is subject to the Board approved underwriting policy of
the insurer and that the policy will come into force only after full payment of
the premium chargeable.
(iii) You further declare that you will notify in writing any change occurring
in the occupation or general health of the life to be insured/proposer after the
proposal has been submitted but before communication of the risk acceptance by
the insurance company.
(iv) You declare that you consent to the insurance company seeking medical
information from any doctor or hospital who/which at any time has attended on
the person to be insured/proposer or from any past or present employer
concerning anything which affects the physical or mental health of the person to
be insured/proposer and seeking information from any insurer to whom an
application for insurance on the person to be insured/proposer has been made for
the purpose of underwriting the proposal and/or claim settlement.
(v) You authorize the Policybazaar/insurance company to share information
pertaining to your proposal including the medical records of the insured/
proposer for the sole purpose of underwriting the proposal and/or claims
settlement and with any Governmental and/or Regulatory authority.
(vi) You consent to and authorize any of insurance company’s authorized
representatives not being direct employees of the company to seek medical
information required for the purpose of policy issuance or claim settlement
under this policy from any hospital/medical practitioner that you or any person
proposed to be insured/insured has attended or may attend in future concerning
any
disease or illness or injury.
10. YOU UNDERSTAND AGREE THAT (SECTION 41 OF INSURANCE ACT)
a) No person shall allow or offer to allow, either directly or indirectly, as an
inducement to any person to take out or renew or continue an insurance in
respect of any kind of risk relating to lives or property in India, any rebate
of the whole or part of the commission payable or any rebate of the premium
shown on the policy, nor shall any person taking out or renewing or continuing a
Policy accept any rebate, except such rebate as may be allowed in accordance
with the published prospectuses or tables of the insurers.
b) Any person making default in complying with the provision of this section
shall be liable for a penalty which may extend to ten lakh rupees.
11. CUSTOMER DUE DILIGENCE REQUIREMENTS (CDD)
You agree and acknowledge that for undertaking any financial transaction through
the website, Our Company may undertake client/customer due diligence measuresers
and seek mandatory information required for KYC purpose which as a customer you
are obliged to give, while facilitating your request of insurance requirements
with the insurance company(ies), in accordance with applicable laws and rules.
Where required, you hereby consent to and authorize Our Company to obtain your
credit information through authorized entities. Our Company may obtain
sufficient information to establish, to its satisfaction or the insurance
company, the identity of each new customer, and the purpose of the intended
nature of insurance relationship between you and the insurance company(ies). You
agree and understand that you shall ensure that any payment towards insurance
premium is remitted only through your bank account or from a joint bank account
in which you are a joint holder. In the event, payment towards insurance premium
is remitted through a bank account opened in the name of a third party(i.e. not
being in your name), you agree and acknowledge that Our Company can undertake
enhanced due diligence measures(including any documentation), to satisfy itself
relating to customer due diligence requirements. You further agree and
acknowledge that, in line with the requirements and obligations under the PMLA
Act and rules, all refunds shall be processed by the insurance company(ies)
through us to the bank account which was used to remit payment of insurance
premium.
12. LICENSE DISCLAIMER
Nothing on any Policybazaar website shall be construed as conferring any license
under any of Policybazaar's or any third party's intellectual property rights,
whether by estoppel, implication, or otherwise.
13. LOCAL LAWS
Policybazaar is compliant as per the local, state and central laws. We endeavour
to provide information under its control or possession, or assistance to any
Government agency which is lawfully authorised to investigate or protect
cybersecurity activities, for the purposes of verification of identity, or for
the prevention, detection, investigation, or prosecution, of offences under any
law for the time being in force, or for cyber security incidents as soon as
possible, but not later than seventy two hours of the receipt of an order or as
per the timelines specified in any government or regulatory order. Accordingly,
our Grievance officer and our legal team is authorized to receive and
acknowledge any order, notice or direction issued by the Appropriate Government,
any competent authority, or a court of competent jurisdiction. Policybazaar
controls and operates this Website from its headquarters in Gurgaon, India and
makes no representation that the materials on the website are appropriate or
available for use in other locations. If you use this Website from other
locations, you are responsible for compliance with applicable local laws
including but not limited to the export and import regulations of other
countries. Unless otherwise explicitly stated, all marketing or promotional
materials found on this Website are solely directed to individuals, companies or
other entities located in India and comply with the laws prevailing for the time
being in force in India. Disputes if any shall be subject to the exclusive
jurisdiction of Courts at Gurgaon.
14. LIMITATION OF LIABILITY
You expressly understand and agree that Policybazaar and its subsidiaries,
affiliates, officers, employees, agents, partners and licensors shall not be
liable to you for any direct, indirect, incidental, special, consequntial or
exemplary damages, including, but not limited to, damages for loss of profits,
goodwill, use, data or other intangible losses (even if Policybazaar has been
advised of the possibility of such damages), resulting from use of the Site /
Mobile Application, content or any related services. If, despite the limitation
above, Policybazaar or its Affiliates are found liable for any loss or damage
which arises out of or in any way connected with any of the occurrences
described above, then the liability of Policybazaar and/or Its Affiliates will
in no event exceed, in the aggregate, the greater of (a) the service fees you
paid to Policybazaar in connection with such transaction(s) on this Site /
Mobile Application, or (b) Rupees One Hundred only (INR 100) The limitation of
liability reflects the allocation of risk between the parties. The limitations
specified in this section will survive and apply even if any limited remedy
specified in these terms is found to have failed of its essential purpose. The
limitations of liability provided in these terms inure to the benefit of
Policybazaar, Its affiliates, and/or their respective service providers.
15. INDEMNITY
You agree to indemnify and hold Policybazaar (and its officers, directors,
agents, subsidiaries, joint ventures, and employees) harmless from any and
against any claims, causes of action, demands, recoveries, losses, damages,
fines, penalties or other costs or expenses of any kind or nature, including
reasonable attorneys' fees, or arising out of or related to your breach of this
ToU, your violation of any law or the rights of a third party, or your use of
the Site / Mobile Application.
16. ELECTRONIC COMMUNICATION
When you use the Site / Mobile Application or send emails to Policybazaar, you
are communicating with Policybazaar electronically. You consent to receive
communications from Policybazaar electronically (including your email ID and
WhatsApp). Policybazaar may communicate with you by email or by posting notices
on the Site / Mobile Application or by phone or usually available means of
communication (including WhatsApp). You agree that all agreements, notices,
disclosures and other communications that we provide to you electronically
satisfy any legal requirement that such communications be in writing.
17. SITE-PROVIDED EMAIL AND POSTINGS
The Site / Mobile Application may provide users with the ability to send email
messages to other users and non-users and to post messages on the Site / Mobile
Application. Policybazaar is under no obligation to review any messages,
information or content ("Postings") posted on the Site / Mobile Application by
users and assumes no responsibility or liability relating to any such Postings.
Notwithstanding the above, Policybazaar may from time to time monitor the
Postings on the Site / Mobile Application and may decline to accept and/or
remove any email or Postings. You understand and agree that you shall not to use
any functionality provided by the Site / Mobile Application to post content or
initiate communications or host, display, upload, modify, publish, transmit,
store, update or share any information that contain: (i) Any unlawful, harmful,
threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful,
racially, ethnically or otherwise objectionable material of any kind, including,
but not limited to, any material which encourages conduct that would constitute
a criminal offense, give rise to civil liability or otherwise violate any
applicable local, state, national or international law for the time being in
force or is defamatory, obscene, pornographic, paedopholic, invasive of another
privacy including bodily privacy, insulting or harassing on the basis of gender,
libellous, racially or ethnically objectionable, relating or encouraging money
laundering or gambling, or otherwise inconsistent with or contrary to the laws
in force; (ii) Advertisements or solicitations of any kind; (iii) Impersonate
others or provide any kind of false information or belongs to another person and
to which the user does not have any right; (iv) Personal information such as
messages which state phone numbers, account numbers, addresses, or employer
references.; (v) Messages by non-spokesperson employees of Policybazaar
purporting to speak on behalf of Policybazaar or containing confidential
information or expressing opinions concerning Policybazaar; (vi) Messages that
offer unauthorized downloads of any copyrighted or private information or
infringes any patent, trademark, copyright or other proprietary rights; (vii)
Multiple messages placed within individual folders by the same user restating
the same point; (viii) Chain letters of any kind; (ix) Identical (or
substantially similar) messages to multiple recipients advertising any product
or service, expressing a political or other similar message, or any other type
of unsolicited commercial message; (x) is harmful to child; (xi) deceives or
misleads the addressee about the origin of the message or knowingly and
intentionally communicates any information which is patently false or misleading
in nature but may reasonably be perceived as a fact; (xii) impersonates another
person; (xiii) threatens the unity, integrity, defence, security or sovereignty
of India, friendly relations with foreign States, or public order, or causes
incitement to the commission of any cognisable offence or prevents investigation
of any offence or is insulting other nation; (xiv) contains software virus or
any other computer code, file or program designed to interrupt, destroy or limit
the functionality of any computer resource; or (xv) is patently false and
untrue, and is written or published in any form, with the intent to mislead or
harass a person, entity or agency for financial gain or to cause any injury to
any person. This prohibition includes but is not limited to a) Using
Policybazaar to send messages to people who don't know you or who are unlikely
to recognize you as a known contact; b) Using Policybazaar to connect to people
who don't know you and then sending unsolicited promotional messages to those
direct connections without their permission; and c) Sending messages to
distribution lists, newsgroup aliases, or group aliases.
18. LINKS
The Site / Mobile Application or third parties may provide links to other World
Wide Web sites or resources. Because Policybazaar has no control over such sites
and resources, you acknowledge and agree that Policybazaar is not responsible
for the availability of such external sites or resources, and does not endorse
and is not responsible or liable for any content, advertising, products or other
materials on or available from such sites or resources. You further acknowledge
and agree that Policybazaar shall not be responsible or liable, directly or
indirectly, for any damage or loss caused or alleged to be caused by or in
connection with use of or reliance on any such content, goods or services
available on or through any such Site / Mobile Application or resource.
19. ACCESS TO PASSWORD PROTECTED/SECURE AREAS
Access to and use of password protected and/or secure areas of the Site / Mobile
Application is restricted to authorized users only. Unauthorized individuals
attempting to access these areas of the Site / Mobile Application may be subject
to prosecution.
20. MODIFICATION AND NOTIFICATION OF CHANGES
Policybazaar reserves the right to make changes to the Site / Mobile
Application, related policies and agreements, this ToU and the Privacy Policy at
any time. If Policybazaar makes a material modification to this ToU, it may
notify you by: (i) displaying a prominent announcement above the text of this
ToU or the Privacy Policy, as appropriate, for thirty (30) days, being deemed
sufficient notification, of such changes. After notice of a modification to the
ToU or the Privacy Policy has been posted for 30 days, the notice will be
removed. If you have not used the Site / Mobile Application for more than 30
days, you should check the ToU and/or Privacy Policy prior to any further use of
the Site / Mobile Application. Should you wish to terminate your account due to
a modification to the TOU or the Privacy Policy, you may do so by sending an
email with the subject line "Termination" to the following email address:
care@policybazaar.com. If you choose to continue using the Site / Mobile
Application, you agree that by doing so you will be deemed to accept the new ToU
or Privacy Policy, as relevant.
21. TRADEMARKS
The trademarks, logos and service marks ("Marks") displayed on the Site / Mobile
Application are the property of Policybazaar/its parent company and other
associated parties and service providers. Users are prohibited from using any
Marks for any purpose including, but not limited to use as metatags on other
pages or sites on the World Wide Web without the written permission of
Policybazaar or such third party which may own the Marks. All information and
content including any software programs available on or through the Site /
Mobile Application ("Content") is protected by copyright. Users are prohibited
from modifying, copying, distributing, transmitting, displaying, publishing,
selling, licensing, creating derivative works or using any Content available on
or through the Site / Mobile Application for commercial or public purposes.
22. SURVIVAL OF TERMS AFTER AGREEMENT ENDS
Notwithstanding any other provisions of this ToU, or any general legal
principles to the contrary, any provision of this ToU that imposes or
contemplates continuing obligations on a party will survive the expiration or
termination of this ToU.
23. GENERAL
If any of these conditions are deemed invalid, void, or for any reason
unenforceable, the parties agree that the court should endeavor to give effect
to the parties’ intentions as reflected in the provision, and the unenforceable
condition shall be deemed severable and shall not affect the validity and
enforceability of any remaining condition. Headings are for reference purposes
only and do not limit the scope or extent of such section. This ToU and the
relationship between you and Policybazaar will be governed by the laws of the
India without regard to its conflict of law provisions. You and Policybazaar
agree to submit to the personal jurisdiction of the courts located in Gurgaon
jurisdiction with respect to any legal proceedings that may arise in connection
with this ToU. The failure of Policybazaar to act with respect to a breach by
you or others does not waive its right to act with respect to subsequent or
similar breaches. Policybazaar does not guarantee it will take action against
all breaches of this ToU. Except as otherwise expressly provided in this ToU,
there shall be no third-party beneficiaries to this ToU. This ToU constitutes
the entire agreement between you and Policybazaar and governs your use of the
Site / Mobile Application, superseding any prior agreements between you and
Policybazaar with respect to the Site / Mobile Application.
Modified on: 30-March-2023
PolicyBazaar intends to provide clear and unbiased information about insurance
products and services. The information and data are generic in nature. Our
efforts are to offer unbiased, accurate and responsible data to the best of our
ability. We are however, in no manner or form responsible for any discrepancies
in the data published on our website/ mobile application
There is no intention or purpose of violating any intellectual property or
ancillary rights. All information provided on the website/portal/ mobile
application. PolicyBazaar is subject to it’s discretion and is likely to change
without any notice. Though, any changes in public utility will be communicated
on our website/portal/ mobile application.
Although we have tried to maintain high standards in quality, clarity and
accuracy of the material posted on the website/portal/ mobile application.
PolicyBazaar is not legally responsible for the same in any manner what so ever.
Employees, partners and associated staff of PolicyBazaar are not accountable for
any loss, harm or damage that occurs or may occur or arise from the usage of
information from the website/portal/ mobile application. Customers are advised
to use their own discretion in such matters.
It is important to understand that insurance is a subject matter of solicitation
and market risks. It is the responsibility of the customer to understand the
limitations of insurance policies and the risks involved, and under no
circumstance, form or manner, do we take any liability in such cases.We also
recommend you to please read the subject and offer documents carefully. The
information provided on the website/portal/ mobile application is for financial
and insurance purposes.
It is a mutual understanding between us and the customers that their association
with the website/portal/ mobile application will be at the customer's sole
discretion and risk.
You hereby agree and confirm that you shall be solely responsible for the
authenticity of the document uploaded here. We are acting only as a facilitator
and claim acceptance or rejection is the sole discretion of the insurer.
Visitors to this website/portal/ mobile application and every third party is
hereby informed that the owners of this website/portal/ mobile application,
viz., Policybazaar Insurance Brokers Private Limited (formerly known as
Policybazaar Insurance Web Aggregator Private Limited) , are not the agents,
corporate agents, related party or intermediaries of the insurers, whose
products are dealt with in this website/portal/ mobile application. They are
also not the sub-agents or sub-intermediaries of the agents and intermediaries
of the respective insurers. Though endeavour is made to make correct
policy/product comparisons, quotes, features, etc., based on the information
provided by the insurers, it is made abundantly clear that Policybazaar
Insurance Brokers Private Limited (formerly known as Policybazaar Insurance Web
Aggregator Private Limited) , its directors, shareholders, officers and
employees and Policybazaar.com are in no way responsible to or liable for any
one for his/her investment decision, and every prospect/ investor/policyholder
shall be solely responsible for the consequences of his/her decision.
Modified on: 30-January-2023
Service TAT Procedure & Processes
SERVICE TAT - HEALTH
In accordance with the Insurance e-Commerce Guidelines issued by IRDAI on 9th
March 2017, Company shall follow the following service TAT for the online sale
of insurance products through its ISNP www.policybazaar.com. The Company shall
endeavor to follow the below-mentioned service level TATs subject to receipt of
necessary information and documents from insurers:
Policyholder servicing turnaround times are as follows: Service parameters
Maximum TAT* (calendar days) The turnaround time to be calculated from
Intimation of claim related information to the Insurer 3 working days Date of
receipt of the claim related information from the client Written communication
of decisions on the proposal / raising additional requirements on the proposal
15 days Date of receipt of the proposal or the date of receipt of any
requirement called for, whichever is later Requests for refund including free
look cancellation, surrender, and withdrawal; refund of proposal deposit; refund
of outstanding proposal deposit, if any 15 days Date of receipt of (a) request,
or (b) last necessary document, whichever is later Resolution of Grievance 14
days Endeavor to provide a resolution on the Grievance within 14 Days of receipt
of Grievance
*The TATs are defined for raising the customer requirements / grievances and
coordinating with the respective insurers for resolving the service issues that
are dependent on the insurers for resolution. Policybazaar will not be in breach
of the TATs if the matter is pending resolution from the insurer.
SERVICE TAT - LIFE
Policyholder servicing turnaround times are as follows: Service parameters
Maximum TAT* (calendar days) The turnaround time to be calculated from
Intimation of claim related information to the Insurer 3 working days Date of
receipt of the claim related information from the client Written communication
of decisions on the proposal / raising additional requirements on the proposal
15 days Date of receipt of the proposal or the date of receipt of any
requirement called for, whichever is later Requests for refund towards free look
cancellation, surrender, and withdrawal; refund of proposal deposit; refund of
outstanding proposal deposit, if any 15 days Date of receipt of request/last
necessary document, whichever is later Resolution of Grievance 14 days Endeavor
to provide a resolution on the Grievance within 14 Days of receipt of Grievance
*The TATs are defined for raising the customer requirements / grievances and
coordinating with the respective insurers for resolving the service issues that
are dependent on the insurers for resolution. Policybazaar will not be in breach
of the TATs if the matter is pending resolution from the insurer.
SERVICE TAT - MOTOR, TWO WHEELER & TRAVEL
Policyholder servicing turnaround times are as follows: Service parameters
Maximum TAT* (calendar days) Turnaround time to be calculated from Intimation of
claim related information to the Insurer 3 working days Date of receipt of the
claim related information from the client Written communication of decisions on
the proposal / raising additional requirements on the proposal 15 days Date of
receipt of the proposal or the date of receipt of any requirement called for,
whichever is later Requests for refund towards free look cancellation,
surrender, and withdrawal; refund of proposal deposit; refund of outstanding
proposal deposit, if any 15 days* Date of receipt of request/last necessary
document, whichever is later Resolution of Grievance 14 days Endeavor to provide
a resolution on the Grievance within 14 Date of receipt of Grievance
*The TATs are defined for raising the customer requirements / grievances and
coordinating with the respective insurers for resolving the service issues that
are dependent on the insurers for resolution. Policybazaar will not be in breach
of the TATs if the matter is pending resolution from the insurer.
HEALTH INSURANCE : PROCEDURES, PROCESSES AND TIMELINES OF POST-SALES SERVICING
(IN ACCORDANCE WITH SCHEDULE III OF INSURANCE E-COMMERCE GUIDELINES)
This document has detailed information on the procedures, processes and
timelines for post sales servicing. If in case, you want to avail any of these
services, you may do so by: Sending your request at our email id
care@policybazaar.com from your registered email id.
* Issuance and crediting of the Policy document / Certificate of Insurance /
Proposal form
Turnaround time is 15 calendar days from the date of receipt of complete
documents.
* Organizing medical checkup and submission of medical reports
Medical checkups are required by the Insurers per the plan that the customer has
procured. If the plan requires a medical check up - once customer has made the
payment of the recently purchased online plan, he/she would be routed to
complete the next steps i.e. Schedule Medical (if applicable).
* Issuance of endorsement
An endorsement is issued to the policyholder whenever any contractual changes
(permitted by the plan/policy) are requested by the policyholder, accepted by
the Insurer and made in the policy. Please refer to sections (d), (g), (l) and
(n) of this document for types of changes and their respective documentation.
The turnaround time is 15 business days from the date of receipt of complete
documents.
CHANGE OF POLICY TERMS AND CONDITIONS/DETAILS CHANGE
* Correction of Date of Birth (DOB): Change of DOB request means a change or
correction in the Date of Birth of the policyholder, life insured or nominee
/ trustee.
Documents required to carry out the request are:
Date of Birth Proof
* Additional Premium (wherever applicable due to change of DOB)
The turnaround time is 15 business days from the date of receipt of complete
documents
* Increase in sum assured / Decrease in Sum assured: As per policy contract,
this transaction is allowed only the time of renewal.
Documents required to carry out the request are:
* Change Request form (wherever applicable)
* Premium (wherever applicable)
* Medicals (wherever applicable)
The turnaround time is 15 business days from the date of receipt of complete
documents.
* Correction of Gender: Change in Gender means updating of correct Gender in
Customer’s Policy.
Documents required
* ID Proof in which DOB should match with our records.
* Premium (wherever applicable due to change of Gender).
* The turnaround time is 10 business days from the date of receipt of complete
documents
CHANGE OF NAME/ADDRESS
* Change of name: If in case, you want to place request for change of name, you
are requested to submit below mentioned requirements.
Documents:
* A valid name change proof (on which customer's DOB should match with our
records) DOB Proof should be in DD-MM-YY order
* Name Change affidavit (as per state value) attested by first class magistrate
The turnaround time is 15 business days from the date of receipt of complete
documents
* Change of address: If in case, you want to place request for change of
address, you are requested to submit below mentioned requirements.
Documents:
* Self-Attested valid address Proof of new address
Turnaround time is 15 business days from the date of receipt of complete
documents
LIFE INSURANCE : PROCEDURES, PROCESSES AND TIMELINES FOR PRE- SALES SOLICITATION
OF INSURANCE POLICIES.
* E-Quote generation on the digital platform:
The E-Quote for a customer is generated once he/she fills up the basic details
like DOB, Gender, Smoker/non smoker, Cover Amount, personal details – Name,
mobile, email ID.
* Plan selection & redirection to Product page:
Upon E-Quote generation customer can check the Quotes from various insurance
companies and select any insurance company’s plan that the customer wishes to
purchase, he will then be redirected to product page for that insurer which
lists down all the details of the plan selected and gives option to select
riders.
* Redirection to Payment Gateway:
Customer is redirected to the payment gateway ( PG) page and premium payment is
made by him/her. Customer has various payment options to pay the initial premium
at the time of application for example - through internet banking, debit card,
credit card and wallets. These options are available on the payment page of the
proposal form journey on our website/ mobile application. This might change from
time to time. Apart from this, standing instruction option is also available to
pay future renewal premiums. Once customer has made the payment online, he/she
would be directed to complete the next steps i.e. Fill Proposal form, Upload
Documents & Schedule Medical (if applicable).
For any sales related queries, the customer can call us on: 1800-419-7713
LIFE INSURANCE : PROCEDURES, PROCESSES AND TIMELINES FOR POST SALES SERVICING OF
INSURANCE POLICIES
FILLING UP THE PROPOSAL FORM:
Underwriting of insurance proposals is done basis the disclosures by the life
insured/proposer in the proposal form, hence it is mandatory to verify the
details filled in the proposal form and authenticate them through OTP (One-time
password) authentication.
On completion of payment and proposal form filling, a copy of proposal form
(PDF) along with payment acknowledgment will be sent to the customer’s
registered email ID.
The proposal form journey consists of below sections:
* Personal Details – This section contains details like name, contact details,
education, nationality
* Employment details– This section contains details like employment like
salaried / self employed, name of employer, designation, income
* Address Details – This section contains details like Address, City & Pin
Code.
* Insurance history – This section contains details on any other insurance
cover
* Nominee details – This section contains details on nomination like name,
relation
* Lifestyle & well-being – This section contains details like height, weight,
travel & adventure
* Health– This section contains details regarding medical disclosure on any
previous investigations, diagnosis or treatment
* OTP (One-time password) authentication – Customer needs to enter the OTP to
authenticate the details provided in the proposal form. OTP is sent on
customer’s mobile & email with a validity of 30 minutes.
* Review & acceptance – This section contains details of all the information
filled up in previous sections for easy review and acceptance of proposal by
the customer.
DOCUMENT UPLOAD:
In upload documents section, customer has to upload self-attested copy of below
mentioned documents:
* Photograph
* Address proof (communication & permanent address)
* Identity proof
* Income proof
SCHEDULE MEDICALS:
In schedule medical section, the customer needs to select a preferred date and
time for medicals. The medicals can either be at customer’s residence or he /
she will be required to visit the insurers empanelled diagnostic centres.
Details of these are available on schedule medical page and in case of any
changes, customer will be informed accordingly.
Policy underwriting & decision of policy issuance is made by the insurer. Once
the policy is issued, policy pack will be sent to customer at his / her
communication address as selected on the proposal form by the insurer but the
soft copy of the issued policy shall be sent to customer’s email ID by Policy
bazaar
CHANGE OF POLICY TERMS AND CONDITIONS/DETAILS CHANGE
Correction of Date of birth: Change of DOB request means a change or correction
in the Date of Birth of the policyholder, life insured or nominee
Documents required:
* DOB change form (for all policy numbers)
* Self attested Date of Birth Proof
* Premium (wherever applicable due to change of DOB)
* Revised Illustration duly signed
Turnaround time is 10 days from the date of receipt of complete documents
COLLECTION OF RENEWAL PREMIUMS AND REMITTANCE TO INSURERS:
* Select the insurer for which you wish to pay the renewal premium.
* Input policy number for which premium is due.
* Enter DOB of the life insured.
* Pay amount due on the Payment Gateway through internet banking, debit card,
credit card
Receipt for renewal payment will be sent to registered Email Id in 2 days from
date of transaction.
For any service related queries, customer can contact us on 1800-258-5970 or
Email us at info@policybazaar.com
Process Timelines: Process Timeline Filling up of proposal form 45 Days
Electronic copy of proposal form and payment acknowledgement 5 Days One Time
Password (OTP) for authentication of details mentioned in proposal form 10 Mins
KYC documentation The Customer relationship team will follow up on completion of
proposal form Medical scheduling The Customer relationship team will follow up
on completion of proposal form Acceptance of proposal form 15 days post
completion of documentation & medicals, if any Refund 15 days from the date of
underwriting
MOTOR & TWO WHEELER : PROCEDURES, PROCESSES AND TIMELINES OF POST-SALES
SERVICING.
This document has detailed information on the procedures, processes and
timelines for post sales servicing. If in case, you want to avail any of these
services, you may do so by: Sending your request at our email id
care@policybazaar.com from your registered email id.
* Issuance and crediting of the Policy document / Certificate of Insurance /
Proposal form
The turnaround time for issuance and crediting of policy is 7 (seven) calendar
days from the date of receipt of complete documents by the Insurer.
* Organizing inspection and submission of video inspection report:
Once customer has made the payment of the purchased online plan, he/she would be
routed to complete the next steps i.e. Schedule an Inspection (if applicable).
* Issuance of endorsement
An endorsement is issued to the policyholder whenever any contractual changes
are accepted and made in the policy. Please refer to below sections of this
document for types of changes and their respective documentation
The turnaround time is 15 (fifteen) calendar days from the date of receipt of
complete documents by the Insurer.
CHANGE OF POLICY TERMS AND CONDITIONS/DETAILS CHANGE
Correction of Date of Birth(DOB):Change of DOB request means a change or
correction in the Date of Birth of the policyholder, life insured or nominee /
Trustee.
Documents required:
* DOB change form (for all policy numbers)
* Self attested Date of Birth Proof
* Premium (wherever applicable due to change of DOB)
* Revised Illustration duly signed
VEHICLES DETAILS CHANGE
* Registration Certificate (RC)
* Premium (wherever applicable due to change in NCB, IDV, Ownership transfer,
CC Fuel type, CNG addition, MFG year, Legal liablity for paid driver & model
and variant).
The turnaround time is 15 (fifteen) calendar days from the date of receipt of
complete documents by the Insurer.
EFFECTIVE DATE OF COVERAGE CHANGE:
As per contract. A customer can change on the basis of previous year policy
Documents required:
* Previous year policy
Turnaround time is 15 calendar days from the date of receipt of complete
documents
CHANGE OF NAME/ADDRESS
Change of name: If in case, you want to place request for change of name, you
are requested to submit below mentioned requirements.
Documents:
* RC Copy
* Previous year policy copy
Change of address:If in case, you want to place request for change of address,
you are requested to submit below mentioned requirements
Documents:
* Self-Attested valid address Proof of new address
CHANGE OF NOMINATION
Change of nomination:As per policy contract, policyholder may nominate any other
person, to whom the money secured under the policy shall be paid in the event of
death of the policyholder. If in case, you want to place request for change of
nominee, you are requested to submit below mentioned requirements
Documents required:
* A request letter duly signed by the policyholder, mentioning the new nominee
name
* Email from registered email id stating name of nominee and relation
Turnaround time is 15 calendar days from the date of receipt of complete
documents by the Insurer.
Modified on: 22-February-2024
HELP KEEP POLICYBAZAAR SAFE FOR THE COMMUNITY BY DISCLOSING SECURITY ISSUES TO
US
Policybazaar has always prioritised the security and integrity of its systems
and is committed to the protection of customer data. If you are an information
security expert, come register with us and help identify security-related issues
on Policybazaar’s website/mobile application. We would appreciate you revealing
it to us conscientiously.
We take the safety and security of customer information very seriously and our
team is committed to addressing all security issues in a responsible and timely
manner.
Click here to register for Bug Bounty Program.
Please register with us at Infosec@policybazaar.com
For any queries please contact Infosec@policybazaar.com
Policybazaar Insurance Brokers Private Limited Bug Bounty Guidelines >>
Note: Policybazaar shall, in its sole and absolute discretion, determine whether
to modify or change the terms of this document, including, without limitation,
the form, structure and terms of the document or the timing of and conditions to
the consummation of the document.
Modified on: 15-Apr-2024
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Policybazaar Insurance Brokers Private Limited CIN: U74999HR2014PTC053454
Registered Office - Plot No.119, Sector - 44, Gurgaon - 122001, Haryana Tel no.
: 0124-4218302 Email ID: enquiry@policybazaar.com
Policybazaar is registered as a Composite Broker | Registration No. 742,
Registration Code No. IRDA/ DB 797/ 19, Valid till 09/06/2024, License category-
Composite Broker
Visitors are hereby informed that their information submitted on the website may
be shared with insurers.Product information is authentic and solely based on the
information received from the insurers.
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