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FANBRIDGE IS NOW CONVERTKIT




FANBRIDGE IS NOW CONVERTKIT

With the ConvertKit acquisition of FanBridge, we are providing musicians,
artists, and creators of all types with new opportunities to collect and connect
with their owned audience.


TRYING TO ACCESS YOUR FANBRIDGE ACCOUNT?

If your FanBridge account was enabled at the time that FanBridge was closed on
April 11th, 2022, your FanBridge account has transformed to a ConvertKit
account. Access your list with all data and groups by setting your new password
for your ConvertKit account here. (Use the same email address you used to log in
to your FanBridge account.)

If your FanBridge account was closed at the time of April 11th, 2022, you can
contact our support here and request an export of your mailing list.

IMPORTANT: All requests for exported data must be submitted before April 30th,
2022. FanBridge exports will not be supported after this date.




WHY MIGRATE TO CONVERTKIT?

ConvertKit is a marketing platform built with the unique needs of creators of
all types in mind – like artists, musicians, and anyone with fans. ConvertKit
boasts beautifully designed signup forms and landing pages, an email creator for
newsletters that excite your readers with upcoming tour dates or new music
videos, and integrations that make your ConvertKit account the central hub for
getting things done.








FREQUENTLY ASKED QUESTIONS

I WAS ON FANBRIDGE, BUT WHY AM I BEING CHARGED FOR CONVERTKIT?

Because of the acquisition of FanBridge in 2021, charges from FanBridge will
come from ConvertKit as it is the parent company. If you are seeing charges from
ConvertKit after FanBridge has closed on April 11th, 2022, this is because your
FanBridge account was not closed by the account holder by this date and the
FanBridge account migrated to the ConvertKit platform.

WHAT HAPPENED TO MY SENT CAMPAIGNS OR CAMPAIGN ANALYTICS?

Sent campaigns and analytics do not transfer over to ConvertKit. However, these
things as well as your account images can be downloaded upon request. Simply
reach out to fanbridge@convertkit.com from the email address you used to log in
to your FanBridge account. You can request a download of which items you’d like
(sent campaigns, campaign analytics, and/or uploaded images) from this address
as long as it comes before April 30th, 2022.

IF MY FANBRIDGE ACCOUNT HAS MOVED TO CONVERTKIT, WHERE DO I GO TO ACCESS MY
DATA?

You will need to first set a new password for your account, which you can do by
generating it here using the same email address you used for logging in to your
FanBridge account. Once done, you’ll find your list, all data you collected on
your subscribers, original subscription date, geographic information, and all
groups have been translated to this new ConvertKit account.



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