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 * Digital Services
   Digital Services
   Build the digital services and capabilities you need for ongoing growth so
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HELPING INSURERS TO DIGITALLY TRANSFORM

We are helping insurers to solve key challenges and innovate through technology.
Home · Industries · Insurance digital transformation


TRANSFORMING THE INSURANCE SECTOR THROUGH TECHNOLOGY

Our expertise across cloud, data, AI, and intelligent automation can help
insurance companies overcome the challenge of managing legacy IT estate and
building new digital services, to improve how you work, through digital
transformation.


OUR EXPERTISE


2023

Microsoft UK Services Partner of the year


98%

customer approval rating


£10M

invested into our generative AI capability in 2023


2023

Microsoft Ireland Data & AI partner of the year


HOW WE HAVE HELPED INSURERS

slide 1 to 3 of 3
Case Study

Case study: Optimising the claims process with Azure OpenAI
Read success story
Case study

Case study: Award-winning B2B insurance system
Read success story
Case Study

Case study: Reducing carbon emissions with Azure migration
Read success story


CLAIMS ARE MAKE OR BREAK FOR INSURANCE CUSTOMERS

The claims process represents a moment of truth for customers and their
insurers, with customers experiencing the true value of their insurer’s
service. 

Over 48% of insurance service complaints come from customers having a lack of
transparency on claim status. When insurers embed generative AI into their
claims process, they improve their employee and customer’s experiences.  

Check out our whitepaper on elevating the customer claims experience with
generative AI. This whitepaper was designed to help insurers realise the
potential of embedding generative AI into their claims process and the benefits
it yields.

Click for sound





0:52









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 * 

slide 1 of 1


“ GENERATIVE AI WILL IMPACT ALMOST EVERY STEP OF THE CLAIM’S LIFECYCLE. CUSTOMER
SERVICE REPRESENTATIVES CAN USE IT TO SUMMARISE POLICY DOCUMENTS DURING THE
FIRST NOTICE OF LOSS AND MORE QUICKLY RESPOND TO CUSTOMER ENQUIRIES ALONG THE
CLAIMS JOURNEY. CLAIM ADJUSTERS AND HANDLERS WILL USE IT TO QUICKLY ENSURE THAT
HIGH-PRIORITY CLAIMS ARE HANDLED PROMPTLY AND THAT LOWER-PRIORITY CLAIMS DON’T
CAUSE DELAYS OR BACKLOGS. INSURANCE RECOVERY SPECIALISTS WILL USE IT TO HELP THE
CODING OF SUBROGATION AND REINSURANCE CLAIMS TO EXPEDITE THE RECOVERY OF CAPITAL
DUE TO THIRD PARTIES OR REINSURERS.”

Sasha Sanyal
Global Insurance Leader
Microsoft




SEE GENERATIVE AI IN ACTION

slide 1 to 3 of 3
Processing claims efficiently

Access demo
Comparing documents in real time

Access demo
Converting natural language queries to SQL

Access demo


FREE CLAIMS INNOVATION WORKSHOP

Kainos is offering a free claims workshop to organisations who’re interested in
elevating their claims process.

This includes preparation and analysis to build an understanding of your
challenges, current state and any required outcomes. This workshop can act as
precursor to an Azure OpenAI proof of value in the selected areas of the claims
process, which can help your employees make faster, more robust and transparent
decisions personalised to your individual customer needs.

Learn more about our free claims workshop here. 


LET'S CONNECT

Stevie McGarrigle
Senior Sales Development Representative ·
LinkedIn
Stevie is experienced in helping insurers digitally transform to deliver better
customer and employee experiences.
Get in touch
Insurance events: What's on?


MEET THE KAINOS TECHNOLOGY EXPERTS AT AN UPCOMING EVENT.

View the insurance events calendar


OUR PARTNERS

Learn more

 

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ELEVATING CUSTOMER CLAIMS EXPERIENCE

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Article

Is your data generative AI ready?
5 minutes
Read article
Article

FAQs: AI and the insurance claims process
5 minutes
Read article
Article

Elevating insurance claims to achieve customer excellence
5 minutes
Read article

Our Technical People

Gary Hunter
Business Development Director, Commercial ·
LinkedIn
For more than 25 years Gary has worked delivering technology based solutions to
business problems. He is a Chartered Management Institute certified Professional
Consultant and Business Analyst who was reborn in the cloud 6 years ago and has
subsequently worked on more than 35 cloud big data and ML transformation
projects.
Mark Millar
Intelligent Automation Manager ·
LinkedIn
Mark is passionate about helping organisations implement Intelligent Automation
across their business operations to deliver savings, efficiencies and service
improvements. From conception to production, Mark can help you understand the
potential of automation, and unleash your workforce’s potential, allowing them
to spend time on more value-driven tasks.
Lloyd Thomas
Cloud Business Development Manager ·
LinkedIn
Over the last 9 years, Lloyd has been advising customers on how best to utiliise
their cloud technology; helping organisations to reduce costs and maximise
efficiency. He collaborates closely with clients to modernise legacy systems and
optimise services to help them achieve create outstanding customer and employee
experiences.
Stephen Walker
Fraud SME ·
LinkedIn
Stephen Walker is an expert in fraud and risk technology, helping some of the
world’s biggest financial institutions to implement solutions to better manage
their risk. This included leading enterprise fraud technology and analytics for
a large US insurer. Stephen has also helped several public sector clients to
transform their digital services and offerings, including counter-fraud
solutions with the DVSA and the UK Home Office.


IMPROVE YOUR INSURANCE FRAUD STRATEGY

slide 1 to 3 of 3
Article

Prevent insurance fraud with your data
5 minutes
Read article
Webinar

Fraud prevention: Insurers get the basics right with data
Fri Feb 16 2024 04:44:32   ·  Fri Feb 16 2024 04:44:32
Watch webinar
Checklist

Checklist: 9 ways insurers are protecting their organisation against fraud
Read checklist


SEE HOW WE CAN HELP YOUR BUSINESS

Looking to digitally transform your business? Get in touch to see how we can
help you.

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