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      <h2 class="c-email-capture-form__title u-color--dark-gray u-fs24 u-ffs u-fws u-mt0 u-m0--960 u-mb24 u-tac u-tal--960">Get the inside scoop on new frames, events, and more</h2>
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Save 15% on two or more Rx pairs.

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FREQUENTLY ASKED QUESTIONS


PERUSE A FEW OF OUR MOST FREQUENTLY ASKED QUESTIONS BELOW:


SOLAR ECLIPSE 2024

 * I looked at the sun during the eclipse without wearing ISO-certified solar
   eclipse glasses. What should I do next?
 * What can I do with my solar eclipse glasses after the eclipse is over?
 * Are your solar eclipse glasses ISO certified?
 * As a part of the solar eclipse, is Warby Parker doing anything to give back
   to the science community?


ORDERS

 * How do I submit my prescription?
 * What do I need to order?
 * What if I need to change or cancel my order?
 * What’s the status of my order?
 * How do I order with different prescriptions?
 * Interested in placing a bigger order?
 * Why is your website asking me to log into my account?


HOME TRY-ON

 * How does the Home Try-On program work?
 * Which styles are available for Home Try-On?
 * Can you help me pick out a frame?
 * The frames I like aren’t available for Home Try-On.
 * Why is my second Home Try-On delayed?
 * How do I send back my Home Try-On?
 * I thought the Home Try-On program was free—why do you need my credit card?


EYE EXAMS AND VISION SERVICES

 * Does Warby Parker offer eye exams?
 * How much do your exams cost?
 * Do Warby Parker doctors write prescriptions for contact lenses?
 * Is there a late policy for eye exams?
 * What is Virtual Vision Test?
 * How do I know if I’m eligible for Virtual Vision Test?


RETURNS, EXCHANGES, AND SHIPPING

 * How do I set up a return or exchange?
 * What do I do if I’m experiencing issues with my prescription?
 * I misplaced my return label. Can I get a new one?
 * Does Warby Parker offer glasses repairs?
 * When can I expect my order?


FIT

 * How do I know if a frame fits me?
 * Where can I find my frame’s measurements?
 * Are your frames available in multiple widths?
 * What’s a nose bridge? How do I know if I should select frames described as
   Standard Fit or Low Bridge Fit?
 * How do I get my frames adjusted?
 * O.K. I still need some help. Could I get some one-on-one assistance?


PRESCRIPTIONS

 * Can you fill my glasses prescription?
 * Help! I don't know how to read my prescription.
 * What contact lens prescriptions can you fill?


EYEGLASS AND SUNGLASS LENSES

 * What type of eyeglass and sunglass lenses do you offer?
 * Do you offer bifocal or progressive lenses?
 * What is the difference between single-vision and progressive lenses?
 * Do you offer light-responsive lenses?
 * Can you make lenses with a prism correction?
 * What’s the best way to clean my lenses?
 * Do your glasses offer protection from blue light?
 * Does Warby Parker offer glasses for kids?


CONTACT LENSES

 * What types of contacts can I purchase from Warby Parker?
 * Is Warby Parker offering any special savings for contacts?
 * Where can I get a contact lens fitting?
 * What do I need to place a contact lens order?
 * Do you carry Warby Parker brand contact lenses?
 * What do I do if I'm experiencing issues with my contact lenses?
 * I'm a doctor interested in prescribing Scout by Warby Parker to my patients.
   Can I get a fit set?


PAYMENT AND GIFT CARDS

 * How do I obtain an itemized receipt?
 * Do you have gift receipts available?
 * Do you offer gift cards?
 * What can I purchase using a gift card?
 * Is Warby Parker offering any special savings?


WARBY PARKER APP AND VIRTUAL TRY-ON

 * Do you have an app?
 * Do you have an app for Android users?
 * What is Virtual Try-On?


FLEXIBLE SPENDING AND HEALTH SAVINGS ACCOUNTS

 * What is a flexible spending account?
 * What can I purchase with my FSA?
 * Can I split payment between my FSA and a different card?


INSURANCE

 * Does Warby Parker accept insurance?
 * What products can I purchase through my insurance?
 * How often can I purchase through my insurance?
 * Can I use my benefits to pay for an eye exam?
 * What will I need to provide to set up an order using my insurance benefits?
 * Where can I locate my member ID?


PRIVACY AND SECURITY

 * How can I view my previous order information?
 * How can I learn more about Warby Parker’s collection and use of my personal
   information?


RETAIL

 * How do I find a retail location near me?
 * What do your retail locations offer?


CONTACT US

 * Can I speak with someone about my order?
 * I have a press inquiry for Warby Parker.
 * Is Warby Parker hiring?

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GET THE INSIDE SCOOP ON NEW FRAMES, EVENTS, AND MORE



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 * PRODUCTS
   
   * Eyeglasses
   * Sunglasses
   * Contacts
   * New collections
   * Scout by Warby Parker
   * Accessories
   * Gift cards

 * SHOP ONLINE
   
   * Try 5 for free
   * Virtually try on frames

 * GET A PRESCRIPTION
   
   * Book an eye exam
   * Renew a prescription
   * Measure your PD

 * VISIT A STORE
   
   * Find a location

 * WAYS TO SAVE
   
   * Insurance
   * Flexible spending
   * Add a pair and save
   * 20% off contacts
   * Contacts annual supply bonus

 * EDUCATION
   
   * Eyeglasses lens guide
   * Sunglasses lens guide
   * Eyewear A to Z
   * How our glasses are made

 * ABOUT US
   
   * Our story
   * Buy a Pair, Give a Pair
   * Customer reviews
   * Jobs
   * Impact and Equity
   * Impact Foundation
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NEED A HAND?

We’re available by phone (888.492.7297) and chat today from 9 a.m.–11 p.m. ET.

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