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* Platform
* The EvaluAgent Platform
Get an overview of the EvaluAgent platform and see how we can help contact
centres to thrive.
Learn more
* Quality Assurance Evaluate four times faster.
* Coaching and One-to-Ones Turn insight into performance improvement.
* eLearning (LMS) Targeted training, created and assigned effortlessly.
* SmartScore Evaluate any conversation in seconds
* Auto-QA Automate Quality and Compliance with AI.
* Product Tours Explore EvaluAgent in your own time.
* Solutions
* By Job Role
* Contact Center Director Deliver a consistently great CX by optimizing
the performance of your people, processes & costs.
* Head of Quality Acheive 100% coverage and close the loop between QA,
Coaching and Training from within one platform.
* Team Leader Deliver better coaching sessions & improve agent performance
all from one platform.
* Contact Center Agent Engage & support agents with visibility into their
own performance, feedback and gamified leaderboards.
* By Challenge
* Delivering Great Service at Scale Provide a great service consistently
with a platform that grows with you.
* Reduce Attrition Agents leaving costs your business money. EvaluAgent
makes it more likely they will stay.
* Automating Compliance Automatically analyze every interaction, minimize
risk and log remedial actions with a fully auditable trail in one
centralised platform.
* Reducing Operating Costs Minimize cost, save time & improve performance
all at once.
* Increasing Conversation Coverage Improve productivity by 285% with
automation & AI.
* Increase Agent Engagement Improve motivation by providing the tools to
keep agents engaged and increase performance, customer satisfaction and
brand value.
* Pricing
* Integrations
* Resources
* Knowledge Hub Check out our blogs, guides & insights into all things QA.
* Customer Stories Find out how other brands are driving Smart Quality into
their contact centers.
* Company
* About Us Learn more about how we have become the leader in QA solutions
* News & Press Read more about EvaluAgent in the news
* Careers Find out about working for EvaluAgent and our current open roles
* Partnerships Explore how our organisations could work together
* Contact Us Get in touch with our team
Book a demo Free trial
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QUALITY ASSURANCE & IMPROVEMENT PLATFORM FOR CONTACT CENTERS
With EvaluAgent you’ll be able to evaluate every conversation across all
channels to coach, train, and motivate your agents for consistently outstanding
customer experiences.
Because we know that… Every Conversation Counts.
Product Tours Book a demo
Loved by teams and companies you know.
* 100% COVERAGE
Reveal performance and actionable insights for every agent and customer
experience with EvaluAgent's Auto-QA add-on.
* BUILD SMARTER TEAMS
Automated workflows improve the efficiency of your QA team whilst our
risk-based approach ensures coaching activity is focused.
* BUSINESS INTELLIGENCE
EvaluAgent’s fully integrated reporting suite and improvement workflows
enable team leaders and coaches to turn insight into improvement actions.
* SCALE-READY
EvaluAgent grows with your contact center. Start with Quality Assurance and
trial any of our add-on features only when you’re ready to do so.
THE MOST CONNECTED QUALITY ASSURANCE & IMPROVEMENT PLATFORM FOR CONTACT CENTERS
Best in class, feature-rich automated workflows fully integrated with your
existing work tools
Platform overview
Quality Assurance
Evaluate more of the right conversations at least four times faster than a
spreadsheet.
Learn more
Coaching and One-to-Ones
Providing agents with actionable feedback and support on their biggest
development opportunities.
Learn more
eLearning (LMS)
Resolve knowledge gaps, support personal development and manage compliance with
an integrated learning management system.
Learn more
SmartScore
Evaluate any conversation in seconds with just one press of the button.
Accelerate the evaluation process and support your QA team without removing
human oversight.
Learn more
Auto-QA
Auto-QA every conversation across every channel using your own measures of
success and out-of-the-box EvaluAgent Insights.
Learn more
Product Tours
Explore EvaluAgent in your own time with our self-guided tours – no sign up
required.
Learn more
BECAUSE GREAT EX = GREAT CX
We understand the different requirements you and your team might have when
choosing a new platform. That’s why we’ve made it easier for you to choose a
solution based on your job role. We’re consistently recognised by G2 as the
easiest QM and Improvement platform to use, now find out why.
CONTACT CENTER DIRECTOR
Deliver a consistent customer experience by optimizing the performance of your
people, processes and costs that contribute towards it.
Find out more
HEAD OF QA
Streamline your Quality Management workflows, and unlock actionable insight from
100% of your contact center interactions.
Find out more
TEAM LEADER
Deliver better coaching and improve agent performance all from one platform.
Find out more
CONTACT CENTER AGENT
Engage and support agents with visibility into their own performance,
recognition, and gamified leaderboards.
Find out more
CUSTOMER EXPERIENCE SOLUTIONS FOR ALL
Delivering Great Service at Scale
Provide great service consistently with a platform that grows with you.
Learn more
Reduce Attrition
Agents leaving costs your business money. EvaluAgent makes it more likely the
best ones will stay.
Learn more
Automating Compliance
Automatically analyze every interaction, minimize risk and log remedial actions
with a fully auditable trail in one centralised platform.
Learn more
Reduce Operating Costs
Minimize cost, save time and improve performance all at once.
Learn more
Increasing Conversation Coverage
Improve productivity by 285% with Automation and AI.
Learn more
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“EVALUAGENT WAS ONE OF THE BEST DECISIONS WE’VE EVER MADE AS A COMPANY”
Jonas Fandrey Director at Newstel GmbH
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“EVALUAGENT IS THE MOST HOLISTIC QUALITY ASSURANCE PLATFORM ON THE MARKET
TODAY.”
Chris Eisdorfer President & Co-Founder of ECE Outsourcing
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CUSTOMER STORIES
Delivering success for more than a decade throughout Europe, North America and
Asia-Pacific. Find out more with our case studies
A STORY OF TRANSFORMATION FOR PINNACLE
INCREASING QA PRODUCTIVITY INSIDE THE SHARE CENTRE
DELIVERING CUSTOMER-FOCUSED EFFICIENCY SAVING FOR ATOS OUTSOURCING
Select to go to previous slide Select to go to next slide
See more customer stories
Guide
THE ESSENTIAL GUIDE TO AUTO-QA
We wrote The Essential Guide to Auto-QA because we’ve seen too many
organisations miss out on the benefits of Auto-QA over the years.
Download now
FURTHER READING
Guides
CONSUMER DUTY COMPLIANCE THROUGH EFFECTIVE QA
Find out more
Blogs
ROUNDUP: UNLOCKING OPERATIONAL EXCELLENCE: WORKFORCE MANAGEMENT AND QUALITY
ASSURANCE MASTERCLASS
Find out more
Insights
10 CONTACT CENTRE TECHNOLOGIES YOU SHOULD KNOW ABOUT
Find out more
Insights
5 MUST HAVE SOFT SKILLS FOR CALL CENTRE AGENTS
Find out more
Visit knowledge hub
TAKE YOUR FIRST STEP TOWARDS SMART QUALITY
Reveal performance and actionable insights for every agent and customer
experience.
Free trial Book a demo
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* Column 1
* Platform
* Overview
* Quality Assurance
* Coaching and One-to-Ones
* eLearning (LMS)
* Auto-QA
* Product Tours
* Integrations
* Pricing
* Column 2
* Solutions
* By Job Role
* Contact Center Director
* Head of Quality Assurance
* Team Leader
* Call Center Agent
* By Challenge
* Delivering Great Service at Scale
* Reduce Attrition
* Automating Compliance
* Reducing Operating Costs
* Increasing Conversation Coverage
* Increase Agent Engagement
* Column 3
* Resources
* Knowledge Hub
* Customer Stories
* Security
* Status Page
* Company
* About Us
* News & Press
* Partnerships
* Careers
* Contact Us
© 2022 EvaluAgent, All rights reserved.
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* Privacy Policy
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