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Effective URL: https://aiven.io/privacy
Submission: On April 11 via manual from IN — Scanned from DE
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Terms of servicesSLAData processing agreementPrivacy policyCookie
policySubprocessors & subcontractors
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Terms of servicesSLAData processing agreementPrivacy policyCookie
policySubprocessors & subcontractors
Jul 24, 2023
AIVEN PRIVACY POLICY
PERSONAL DATA FILE AND CONTROLLER
This Privacy Policy (referred to as "Privacy Policy") informs why and how we
process personal data about representatives of business customers and potential
business customers and visitors using the website at aiven.io (referred to as
"User" and jointly "Users").
AIVEN LTD AS DATA CONTROLLER
Aiven Ltd, Business ID: 2795743-5, as the data controller (referred to as
"Aiven", "we" or "us") is responsible for ensuring that personal data is
processed in compliance with this Privacy Policy and applicable data protection
laws.
We have also designated a Data Protection Officer (“DPO”) to oversee our data
protection related matters. If you have any questions or concerns about the way
we use your data, you may contact our DPO by email at dpo@aiven.io.
WHAT PERSONAL DATA DO WE PROCESS?
We collect personal data through different means, which are explained below in
more detail. Personal data is mainly collected directly from the User in
connection with the customer relationship or website activity.
CUSTOMER DATA
The following personal data is processed in connection with the customer
relationship:
* Information of the users of the services provided by us, such as full name,
email address, job title, company name;
* Customer relationship details, such as the contract between Aiven and the
customer, start and end date of customer relationship and services ordered;
* Billing information, such as credit card details, bank account information,
payments made, outstanding invoices, and invoices delivered;
* Customer interaction, such as customer contacts, feedback and complaints
* Interaction in the Aiven Community forum, such as messages sent in the
Community forum; and
* Marketing communications.
PROSPECT DATA
We may contact potential customers and provide them relevant information about
our services. For this purpose, the following information will be processed:
* User information, such as name, email address, job title, company name; and
* Marketing communications.
TECHNICAL DATA
We collect some technical data automatically through the use of our website or
services, which may be associated with Users. For this purpose, the following
information will be processed:
* User’s IP address
* Type and device ID
* Browser type and version
* Geographical location based on the IP address
* Service access times
* Statistics on page views and time spent on pages
* Any other automatically collectible information
SPECIAL CATEGORIES OF PERSONAL DATA
We do not process special categories of personal data about our Users.
FOR WHAT PURPOSE AND WITH WHAT LEGAL BASIS DO WE PROCESS PERSONAL DATA?
We process personal data for the following purposes:
SERVICE PROVISION BASED ON CONTRACTUAL RELATIONSHIP WITH US
We process personal data when this is necessary under our contract with our
customers and Aiven Community forum members, to provide our services , and
specific features selected by the customer, and to manage and maintain the
customer relationship between us. In this case, the processing is based on the
performance of the customer contract.
MARKETING
We process personal data for marketing purposes as follows:
* We send direct marketing via email based on our legitimate interest to
provide Users with relevant information as part of our services and to
promote our services. A User may unsubscribe from marketing emails at any
time by clicking on the "unsubscribe" link located on the bottom of emails or
by contacting us at privacy@aiven.io.
* We (or our service providers on our behalf) may collect and create user group
profiles or segment data about the use of our website and services and
provide targeted advertising to Users. We use cookies and other similar
technologies to display advertising. This may involve delivering marketing
through our website or on third party website or platforms (including social
networks). We seek consent when we place cookies and use similar technologies
in accordance with our Cookie Policy. For more information, please see our
Cookie Policy.
Personal data is not processed for automated decision-making.
OUR LEGITIMATE INTEREST
We process personal data to the extent this is necessary to fulfil our
legitimate interests, which include our interests to:
* Effectively manage our relationship with our customers, including responding
to queries, resolving technical issues, providing customer support and
sending necessary information relating to our services.
* Improve our services by seeking feedback and performing data analytics on the
usage of our website and services, and creating user group profiles and
anonymous, aggregated statistics about the use of our website and services.
* Protect the security, availability and integrity of our services and
information systems, including by using authentication mechanisms and other
security measures, monitoring our systems for security threats, keeping
back-ups, and carrying out system maintenance services.
* Protect our legal rights, including by handling complaints and exercising or
defending legal claims.
* Share personal data with our subsidiaries to the extent necessary to provide
our services and to manage and organize customer service, marketing as well
as information security measures within the group in an appropriate and
practical way and use shared IT systems within the group.
LEGAL OBLIGATIONS
We process personal data to comply with legal requirements under applicable laws
(e.g. tax and accounting obligations) and with court orders and requests by
competent regulatory and governmental authorities.
WHAT PERSONAL DATA DO WE DISCLOSE?
We disclose personal data to third parties as follows:
* to our subsidiaries for the purposes listed under Our legitimate interest
heading above;
* to our third party service providers, including but not limited to hosting
service providers, technology service providers, payment service providers
and marketing providers;
* as required or permitted to comply with legal obligations, requests by
competent authorities and courts and related legal proceedings;
* as required to establish, exercise or defend or to protect against legal
claims; and
* to prospective sellers or buyers if we are involved in a merger, acquisition,
or sale of all or a portion of our assets.
DO WE TRANSFER PERSONAL DATA OUTSIDE THE EU/EEA?
We store personal data on servers located in the European Union ("EU") provided
by Google and Amazon Web Services.
We transfer personal data to our subsidiaries and third party service providers
overseas, which may involve the transfer of personal data to countries outside
the European Economic Area ("EEA") which have different data protection
standards to those which apply in the EEA. For a list of the countries in which
our subsidiaries and service providers operate, please see:
aiven.io/subprocessors.
To the extent personal data is transferred to a country outside of the EU/EEA,
we will use the required established mechanisms that allow the transfer to our
subsidiaries and service providers in those countries, such as the Standard
Contractual Clauses approved by the European Commission.
Please email us at privacy@aiven.io if you want further information on the
specific mechanism used by us when transferring your personal data out of the
EEA or to obtain a copy of any contractual clauses in place. Please note,
however, that some details may be redacted for confidentiality reasons.
HOW LONG WILL WE RETAIN PERSONAL DATA?
We will only retain personal data for as long as necessary to fulfil the
purposes defined in this Privacy Policy. The main retention periods are as
follows:
* We retain personal data for the duration of customer relationship and after
that as required by legal obligations (e.g. accounting laws) or our
contractual rights or obligations (e.g. for invoicing purposes).
* If a dispute arises or a customer fails to make payment for our services, we
may retain relevant information until such dispute is resolved or until such
payment is made.
* Where we process personal data for marketing purposes, we will delete or
anonymise the data after one (1) year has lapsed from last contact between us
to the User or when the User asks us to stop marketing and for a short period
after this (to allow us to implement the request). From the below User Rights
heading the User may find more information regarding data retention for
marketing purposes and what rights the User has in this respect.
WHAT RIGHTS DOES THE USER HAVE?
Users have the following rights:
* The right to request access to personal data about himself/herself;
* The right to request rectification, restriction or erasure of personal data.
However, certain information is strictly necessary in order to fulfil the
purposes defined in this Privacy Policy and may also be required by law.
Thus, it may not be possible to remove such personal data.
* The right to object processing, that is based on legitimate interest;
* The right to object processing for marketing purposes and the right to
prevent from receiving future direct marketing;
* If processing of personal data is based on consent, the User has the right to
withdraw consent at any time. The withdrawal will not affect the lawfulness
of the processing carried out before the withdrawal; and
* The right to data portability, meaning the right to receive the personal data
in a structured, commonly used machine-readable format and transmit the
personal data to another data controller, to the extent required by
applicable law. This applies for personal data processed based on contract or
the User's consent.
Should the User wish to exercise his/her above mentioned rights, please send a
request to us at privacy@aiven.io.
If you consider the way we are processing your personal data is conducted in an
unlawful way or violates this Privacy Policy, you have a right to file a
complaint to your national data protection authority in the EU/EEA. You may also
file a complaint to the data protection authority in any other EU country where
you live, work, or where you consider the alleged violation has occurred.
CLAUSES FOR USERS IN CALIFORNIA
Users that are California Residents have specific rights to control their
personal information. To read more about these rights based on the California
Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (CPRA) please
see our Privacy Notice for California Residents.
WHAT SECURITY MEASURES HAVE WE TAKEN?
We have carried out reasonable technical and organizational measures to secure
the personal data processed against unauthorized access, against accidental or
unlawful destruction, manipulation, disclosure and transfer and against other
unlawful processing. For instance, any physical data is stored in locked
facilities and access to automatically processed data is limited by user rights
and passwords within our organization.
Please be aware that, although we endeavor to provide reasonable security
measures for personal data, no security system can prevent all potential
security breaches.
CHANGES TO THIS PRIVACY POLICY
We may change this Privacy Policy from time to time. If we make any changes to
this Privacy Policy, we will actively bring it to the attention of the Users by
using communication channels available to us. The most recent version of this
Privacy Policy can be found at aiven.io/privacy
Aiven is a unified, cloud-agnostic platform to stream, store, and serve data on
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