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Text Content

 * Support
   Get started
   New to T-Mobile? Switching is easy Set up your device Get a T-Mobile ID
   Sprint Migration Center All get started topics
   Account resources
   Ways to pay your bill All about your bill Line permissions Your T-Mobile ID
   Your PIN/Passcode
   Network & roaming
   T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International
   roaming Mobile Without Borders
   Plans support
   Find the right plan Neftlix on Us HotSpot plans Voicemail Use Mobile HotSpot
   Device assistance
   Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM
   Business support
   Account Hub I-Billing Home Office Internet Collaborate Line permissions

SUPPORT
 * Get started
   * New to T-Mobile?
   * Switching is easy
   * Set up your device
   * Get a T-Mobile ID
   * Sprint Migration Center
   * All get started topics
 * Account resources
   * Ways to pay your bill
   * All about your bill
   * Line permissions
   * Your T-Mobile ID
   * Your PIN/Passcode
   * All account resources topics
 * Network & roaming
   * T-Mobile Network
   * In-flight texting and Wi-Fi
   * Wi-Fi Calling
   * International roaming
   * Mobile Without Borders
   * All network & roaming topics
 * Plans support
   * Find the right plan
   * Neftlix on Us
   * HotSpot plans
   * Voicemail
   * Use Mobile HotSpot
   * All plans support topics
 * Device assistance
   * Tutorials
   * Troubleshooting
   * Unlock your device
   * Change your SIM
   * T-Mobile eSIM
   * All device assistance topics
 * Business support
   * Account Hub
   * I-Billing
   * Home Office Internet
   * Collaborate
   * Line permissions
   * All business support topics

Support Account


ADDITIONAL STEPS TO PROTECT YOURSELF

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At this time, we have no information that indicates passwords, postpaid PIN
numbers, or financial or payment information have been compromised. T-Mobile
customers, it’s always a good practice to regularly update your PIN/Passcode to
help keep your account secure. 

Provided below are some general recommendations for protecting yourself, as well
as information on how to obtain a free credit report and place a fraud alert or
security freeze on your credit report.

 

On this page:

 * General Recommendations for Protecting Yourself
 * Information on Obtaining a Free Credit Report
 * Information on Implementing a Fraud Alert or Security Freeze
 * FTC Contact Information
 * Additional Resources

 


GENERAL RECOMMENDATIONS FOR PROTECTING YOURSELF

 * It is always a good idea to remain vigilant against threats of identity theft
   or fraud, and to regularly review and monitor your account statements and
   credit history for any signs of unauthorized transactions or activity.
 * If you ever suspect that you are the victim of identity theft or fraud, you
   have the right to file a report with the police or law enforcement. In
   addition, you may contact the FTC or your state’s attorney general to learn
   more about the steps you can take to protect yourself against identity
   theft. Please see below for information on how to contact the FTC, and your
   state’s attorney general.
 * It is always a good idea to be alert for “phishing” emails by someone who
   acts like they know you or are a company that you may do business with and
   requests sensitive information over email, such as passwords, Social Security
   numbers, or bank account information. We do not ask for this type of
   information over email.
 * If you believe you are a victim of fraud or identity theft, you can contact
   your local law enforcement agency, your state’s attorney general, or the
   Federal Trade Commission (FTC). Please know that contacting us will not
   expedite any remediation of suspicious activity.

 


INFORMATION ON OBTAINING A FREE CREDIT REPORT

U.S. residents are entitled under U.S. law to one free credit report annually
from each of the three major credit bureaus. To order your free credit reports,
visit www.annualcreditreport.com or call toll-free from the U.S. at +1
(877) 322-8228.

 


INFORMATION ON IMPLEMENTING A FRAUD ALERT OR SECURITY FREEZE

You may contact any one of the three major credit bureaus at the addresses below
to place a fraud alert on your credit report. A fraud alert indicates to anyone
requesting your credit file that you suspect you are a possible victim of fraud.
A fraud alert does not affect your ability to get a loan or credit. Instead, it
alerts a business that your personal information might have been compromised and
requires that business to verify your identity before issuing you credit.
Although this may cause some short delay if you are the one applying for the
credit, it might protect against someone else obtaining credit in your name.

A security freeze prohibits a credit reporting agency from releasing any
information from a consumer’s credit report without written authorization.
However, please be aware that placing a security freeze on your credit report
may delay, interfere with or prevent the timely approval of any requests you
make for new loans, credit, mortgages, employment, housing or other services.

A credit reporting agency may not charge you to place, temporarily lift, or
permanently remove a security freeze.

To place a fraud alert or security freeze on your credit report, you must
contact the three credit bureaus below:

Equifax:

Consumer Fraud Division

P.O. Box 740256

Atlanta, GA 30374

+1 (888) 766-0008

www.equifax.com

Experian:

Credit Fraud Center

P.O. Box 9554

Allen, TX 75013

+1 (888) 397-3742

www.experian.com

TransUnion:

TransUnion LLC

P.O. Box 2000

Chester, PA 19016

+1 (800) 680-7289

www.transunion.com

To request a security freeze, you will need to provide the following
information:

 1. Your full name (including middle initial as well as Jr., Sr., II, III, etc.
 2. Social Security number;
 3. Date of birth;
 4. If you have moved in the past five (5) years, the addresses where you have
    lived over those prior five (5) years;
 5. Proof of current address such as a current utility bill or telephone bill;
    and
 6. A legible photocopy of a government-issued identification card (state
    driver’s license or ID card, military identification, etc.).

 


FTC CONTACT INFORMATION

You may also contact the FTC for further information on fraud alerts, security
freezes, and how to protect yourself from identity theft. The FTC can be
contacted at 400 7th St. SW, Washington, DC 20024; by telephone at +1 (877)
382-4357; or at www.consumer.gov/idtheft.

 


ADDITIONAL RESOURCES

Your state attorney general may also have advice on preventing identity theft,
and you should report instances of known or suspected identity theft to law
enforcement, your state attorney general, or the FTC.

 

California Residents: Visit the California Office of Privacy Protection
(https://oag.ca.gov/privacy) for additional information on protection against
identity theft.

Iowa Residents: The Attorney General can be contacted at the Office of Attorney
General of Iowa, Hoover State Office Building, 1305 E. Walnut Street, Des
Moines, Iowa 50319; by telephone at +1 (515) 281-5164; or at
www.iowaattorneygeneral.gov.

Kentucky Residents:The Attorney General can be contacted at the Office of the
Attorney General of Kentucky,700 Capitol Avenue, Suite 118Frankfort, Kentucky
40601;by telephone at +1 (502) 696-5300; or at www.ag.ky.gov.

Maryland Residents: The Attorney General can be contacted at the Office of
Attorney General, 200 St. Paul Place, Baltimore, Maryland 21202; by telephone at
+1 (888) 743-0023; or at www.oag.state.md.us.

Massachusetts Residents: Under Massachusetts law, you have the right to obtain
any police report filed in connection to the incident. If you are the victim of
identity theft, you also have the right to file a police report and obtain a
copy of it.

New York: Visit the New York Attorney General’s Office website on data breaches
https://ag.ny.gov/internet/data-breach for additional information on protection
against identity theft.

North Carolina Residents: The Attorney General can be contacted at 9001 Mail
Service Center, Raleigh, North Carolina 27699-9001; by telephone at +1
(919) 716-6400; or at www.ncdoj.gov.

New Mexico Residents: You have rights under the federal Fair Credit Reporting
Act (FCRA), which governs the collection and use of information pertaining to
you by consumer reporting agencies. For more information about your rights under
the FCRA, please visit
www.consumer.ftc.gov/articles/pdf-0096-fair-credit-reporting-act.pdf or
www.ftc.gov.

Oregon Residents: The Attorney General can be contacted at the Oregon Department
of Justice, 1162 Court Street NE, Salem, Oregon 97301-4096; by telephone at +1
(877) 877-9332 (toll-free in Oregon) and +1 (503) 378-4400; or at
www.doj.state.or.us.

Rhode Island Residents: The Attorney General can be contacted at 150 South Main
Street, Providence, Rhode Island 02903; by telephone at +1 (401) 274-4400; or at
www.riag.ri.gov. You may also file a police report by contacting local or state
law enforcement agencies.

Washington DC Residents: The Attorney General can be contacted at the Office of
the Attorney General for the District of Columbia, 400 6th Street NW, Washington
DC 20001, by telephone at (202) 727-3400, or by email at oag@dc.gov.

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