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VoIP Software

GoTo Connect


GOTO CONNECT SOFTWARE

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Overview
Reviews
Comparisons
Alternatives


GOTO CONNECT SOFTWARE

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4.51

615 reviews

FrontRunners 2022

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Overview
Reviews
Comparisons
Alternatives


ABOUT GOTO CONNECT

GoToConnect (formerly Jive) delivers a cloud-based unified communication
solution to organizations of all sizes across the U.S. GoToConnect includes
integrated products for business VoIP, video conferencing and contact center
which are all cloud-based that can be accessed using web browsers on the
internet enabled device or by installing a desktop application on Mac and
Windows devices. Within their integrated suite, GoToConnect offers a PBX call
routing system, automatic call distribution, broadband internet, call recording,
conference calling, internet fax, mobility, and softphone. Their products are
suitable for a broad range of organizations, from small businesses to
enterprise, K12 to higher education institutes, government and hospitals.
GoToConnect is a...
Read more


GOTO CONNECT PRICING

GoTo Connect has three pricing plans: Basic: Starting at $27.00/user/month
Simplified business phone system with basic meeting features Standard: Starting
at $32.00/user/month Fully-featured phone, chat, and video conferencing system
Premium: Starting at $43.00/user/month Our standard package plus support center
and exclusive features

Starting price: 

$27.00 per month

Free trial: 

Available

Free version: 

Not Available


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Image 1 of 5

Video meetings with chat


GOTO CONNECT USER REVIEWS

OVERALL RATING

4.51

615 reviews

RATINGS BREAKDOWN

5 stars


(383)

4 stars


(178)

3 stars


(35)

2 stars


(9)

1 stars


(10)

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 615 reviews

View all reviews

Annette

Company size: 2 - 10 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal
incentive as a thank you.


4.51

615 reviews

June 2021

Ease of use



Ezra

Verified reviewer

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal
incentive as a thank you.
5

EASE-OF-USE

out of 5
5

VALUE FOR MONEY

out of 5
5

CUSTOMER SUPPORT

out of 5
5

FUNCTIONALITY

out of 5


4.51

615 reviews

July 2019

Jive is a great price with all features needed

Overall, we've now been able to do tonnes of calls, outgoing and incoming since
we went with jive. It helps grow our business. Access is available on the phone,
computer or any other device.

Pros

I like that jive is really cost effective yet gives access to all their
features. It allows me to do everything i need to do, with alot of minutes
within the plan.

Cons

Jive seems to be great so far, cant complain

Reasons for choosing GoTo Connect

Cost price of jive was leading factor.

Reasons for switching to GoTo Connect

Jive was cheaper in bulk and has more features

Rahul

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal
incentive as a thank you.
5

EASE-OF-USE

out of 5
5

VALUE FOR MONEY

out of 5
5

CUSTOMER SUPPORT

out of 5
5

FUNCTIONALITY

out of 5


4.51

615 reviews

October 2021

Perfect Product for All-in-out

It's one of the least buggy software out there when it comes to video and audio
conferencing.

Pros

It's the perfect approach in combing everything starting from video calling, to
audio conference and remote desktop control.

Cons

The thing I dislike about the software is the lack of support. There is very
limited documentation on how much you can push the product to get the most out
of it. More there is a limit on how much you can

Reasons for choosing GoTo Connect

It was a cheaper option

Reasons for switching to GoTo Connect

There were a lot of constraints with the business account

Amelia

Company size: 5,001-10,000 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal
incentive as a thank you.
4

EASE-OF-USE

out of 5
5

VALUE FOR MONEY

out of 5
4

FUNCTIONALITY

out of 5


4.51

615 reviews

July 2022

Go To for Quality

Quality and time-saving. Definitely helps us!

Pros

Our call center uses GoTo Connect for best service. We rely on the efficiency of
the product to help our patients and providers. Seamlessly scheduling patients
without being in clinic is very difficult but GoTo Connect helps bridge that
gap.

Cons

As a company we would like to be able to tell when patients lines have fallen
silent, either from call center rep fault or glitch in computer telephony. These
calls do not always drop. It would be a nice feature to alert the crew or have
our call board notify us.

Bob

Company size: 51-200 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal
incentive as a thank you.
3

EASE-OF-USE

out of 5
3

VALUE FOR MONEY

out of 5
3

FUNCTIONALITY

out of 5


4.51

615 reviews

June 2022

Could be better

Pros

It is able to be remote which in some cases works out well

Cons

There is a lot of lag. Like the signal sometimes is a few seconds behind

View all reviews


POPULAR GOTO CONNECT COMPARISONS

GoTo Connect

VS

Slack

GoTo Connect

VS

Microsoft 365

GoTo Connect

VS

Zoom Meetings

GoTo Connect

VS

Google Meet

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