survey.medallia.com Open in urlscan Pro
199.102.178.92  Public Scan

URL: https://survey.medallia.com/?e69fh897tf5282rsbszmht&_score=2
Submission: On May 24 via api from US — Scanned from DE

Form analysis 1 forms found in the DOM

Name: surveyformPOST /?e69fh897tf5282rsbszmht

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      <div class="layout_text textNode"><span>For the following questions, please think about your recent Customer Care call center experience on May 23, 2023.</span></div>
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              class="validation_caption">Required</span></span><span class="questionCaption">What is your overall satisfaction with your call center customer service experience?</span></legend>
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                class="validation_caption">Required</span></span><span class="questionCaption">Please tell us why you gave these ratings. <i>
(Please do not provide any identifying information such as name, phone number, address, Social Security number, etc.) </i></span></div>
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For the following questions, please think about your recent Customer Care call
center experience on May 23, 2023.
RequiredHow likely are you to recommend CVS Caremark to a friend or family
member?
Not At All Likely
Extremely Likely

0

1

2

3

4

5

6

7

8

9

10
RequiredWhat is your overall satisfaction with your call center customer
service experience?
Not At All Satisfied
Extremely Satisfied

0

1

2

3

4

5

6

7

8

9

10
RequiredPlease tell us why you gave these ratings. (Please do not provide any
identifying information such as name, phone number, address, Social Security
number, etc.)
Tell us more

Sometimes it’s a lot easier to just SAY what you think or feel instead of typing
it into an answer box, so we’d like you to tell us what you think by recording
your response in a video. There’s no time limit for the recording, so please
tell us everything that’s on your mind!
Remember to hit "Accept Recording" to upload your video once you're finished.

By recording a video, you agree that it will become the property of CVS Caremark
to help us improve. Once it is submitted, it cannot be made public without your
consent. If you would prefer to not leave a video response, then we would still
like to learn more about your experience. Please tell us the reason you gave
these ratings.
 

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