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 * Careers
 * Locations
 * Edit Location

 * Donate
   * Donate Blood
   * Health history questionnaire
   * Update an appointment
   * Donation Types
   * Locations
 * Learn
   * Impact of donation
   * Blood types
   * Donation Process
   * Scientific Research
   * First time blood donor
 * Eligibility
   * Basic requirements
   * Additional eligibility requirements
 * Host a Blood Drive
   * Learn about hosting
   * Apply to host a blood drive
   * High school blood drives
   * Manage your blood drive
   * Virtual blood drives
 * Support Us
   * Vital Elite
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   * Refer a Friend
   * Share Your Story
   * Volunteer
   * Donate to Vitalant Foundation
 * Hospitals
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 * Donate- expand "Donate" section
   * Donate Blood
   * Health history questionnaire
   * Update an appointment
   * Donation Types
   * Locations
 * Learn- expand "Learn" section
   * Impact of donation
   * Blood types
   * Donation Process
   * Scientific Research
   * First time blood donor
 * Eligibility- expand "Eligibility" section
   * Basic requirements
   * Additional eligibility requirements
 * Host a Blood Drive- expand "Host a Blood Drive" section
   * Learn about hosting
   * Apply to host a blood drive
   * High school blood drives
   * Manage your blood drive
   * Virtual blood drives
 * Support Us- expand "Support Us" section
   * Vital Elite
   * Partnerships
   * Refer a Friend
   * Share Your Story
   * Volunteer
   * Donate to Vitalant Foundation
 * Hospitals- expand "Hospitals" section
   * Services
   * Special Collections

 * Edit Location

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Donate Now Login


LEARN ALL ABOUT OUR APP'S AMAZING FEATURES

Download the Vitalant Blood Donor Mobile App



See what you can do together with Community!

Keep your health history and wellness information at your fingertips!

Make and manage appointments – it’s as easy as 1, 2, 3

Never lose your donor ID card with easy mobile access.


FREQUENTLY ASKED QUESTIONS

HOW DO I DOWNLOAD THE VITALANT APP?

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You can download the Vitalant app in the App store or from Google Play store. Be
sure to download the newest version; v. 4185 for iOS and v. 4176
(2.3.20230731.1) for Android.

  

WHAT IS THE MINIMUM OPERATING SYSTEM VERSION NEEDED TO SUPPORT THIS APP?

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 * Android®: 9.0 Pie or higher
 * Apple® OS: 12.0 or higher

WHO CAN USE THE VITALANT APP?

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All Vitalant donors can use the app.

IS THE VITALANT APP THE SAME AS THE VITALANT-PITTSBURGH, VITALANT-ILLINOIS?

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No. The Vitalant app gives donors the ability to do everything on the go - from
scheduling your donation appointment to looking at your donation history and so
much more. Any prior Vitalant blood donor app you may have on your phone is
obsolete.

CAN I USE THE SAME LOGIN INFORMATION AS MY DONOR PORTAL ON THE WEBSITE?

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Yes. You can use your donor login from the website.

If you have an existing Vitalant donor account, you can use your login for the
Vitalant app as well. It is not necessary to create a new donor account for the
Vitalant app, but you will be asked to verify your login.

HOW DO I RESET MY PASSWORD?

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You will be able to reset your password by taking the following steps:
 * On the login screen, click “Forgot Password.”
 * Type in the email address associated with your donor account.
 * Click “Reset Password.”
 * You will receive an email with a 6-digit code. Please use that code to verify
   your account within the app.
 * After verifying the 6-digit code, you will be able to reset your password.
   Please follow all instructions on that screen.
 * After clicking “Confirm,” you will be directed to the home page of the app,
   where you can schedule an appointment!

CAN I USE THE APP WITHOUT USING MY DATA PLAN?

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In order to use the app and all its functionality, an internet connection must
be established. If you do not want to use your data plan, try connecting to a
WiFi network instead.

DOES THE APP USE MY GPS LOCATION?

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If you enable GPS, the app will detect the nearest donor center locations to
you, whether that is a blood drive or a physical location.

WHAT IF I DELETED THE VITALANT APP FROM MY SMARTPHONE?

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If you deleted or uninstalled the app, you can simply download the app again in
the App Store or Google Play store and sign back in to the app.

WHAT IF I FORGET MY PASSWORD?

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On the “Login” screen, click the “Forgot password?” link to input the email
address associated with your account. This will send a verification code via
email and allow you to reset your password.

WHO DO I CONTACT WITH ANY QUESTIONS OR ISSUES THAT ARE NOT IN THIS DOCUMENT?

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For app feedback or support, please visit the “Contact Us” section within the
“Help” menu or call Customer Care at 877-258-4825.

ARE THERE TERMS OF USE WHEN USING THE APP?

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See our Terms of Use policy.

WHAT HAPPENS TO MY PERSONAL INFORMATION ONCE I’M SIGNED UP IN THE APP?

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See our Privacy Policy for more information.


PUSH NOTIFICATIONS FAQS

WHAT ARE PUSH NOTIFICATIONS?

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Push notifications are for Vitalant donors who have an Apple® or Android mobile®
device and the Vitalant app installed. Signing up for push notifications allows
you to receive “push” versions of appointment reminders, blood-shipped
notifications or marketing messages from Vitalant.

HOW DO I SIGN UP AND RECEIVE PUSH NOTIFICATIONS?

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Download and update the latest version of the Vitalant app. Apple users need to
launch the Vitalant app and select “Allow.” Android users automatically have
push notifications enabled.

IOS notifications can appear as pop-up messages or banners, displayed in the
notification center and “lock” screen. Android notifications appear as a banner
and in the drop-down notification drawer.

Vitalant does not recommend enabling push notifications if you regularly share
your device with other people.

WHAT ARE THE BENEFITS OF PUSH NOTIFICATIONS?

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Push notifications help you stay on top of your journey with Vitalant. If you
have push notifications enabled on your device, and you have turned on push
notifications in the Vitalant app, you can receive alerts related to your
donation appointments and donation history. You don’t need to be signed into the
app to receive push notifications.

WHAT KIND OF PUSH NOTIFICATIONS ARE SENT VIA PUSH?

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 * Appointment reminders – Get notified before your appointment.
 * Fast Track – Get notified when you need to complete your Fast Track health
   history form.
 * Eligibility – Get notified when you are eligible to donate again.
 * General need – Get notified when there is a need for donations.
 * Urgent need – Get notified when there is an urgent need and how you can help.

HOW DOES FAST TRACK WORK WITHIN THE APP?

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 When clicking on a push notification about Fast Track, or by clicking the Fast
Track button within the app, you will be taken out of the app to the Vitalant
mobile site. One you complete your Fast Track, please take a screenshot of your
QR code so that you can show it at your appointment.

HOW DO I MAKE UPDATES TO MY MOBILE MESSAGING (PUSH NOTIFICATIONS) PREFERENCES?

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You can easily make push notification preferences by taking the following steps
within the Vitalant app on your mobile device:

 * Tap “Settings” in the top-left corner.
 * Tap “Notifications.”
 * Select from the preferences which push notifications you would like to
   receive from the Vitalant app.
 * You can also click “App Settings” within “Settings” and enable or disable
   Vitalant push notifications.

For optimal use of the Vitalant app, we encourage you to enable all push
notification preferences. When you download the app, all push notifications will
be turned on if you accept them.

WHY AM I NOT GETTING PUSH NOTIFICATIONS?

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here are two reasons why you may not get push notifications:

 * For your security, push notifications are only sent to devices on which you
   are frequently using the Vitalant app. If you have not logged in recently to
   the Vitalant app, please do so to reactivate push notifications. 
 * Push notifications may have been disabled inadvertently. For details on how
   push notifications could have been disabled, please refer to FAQ question
   below "How to turn off Push Notifications."

HOW TO TURN OFF PUSH NOTIFICATIONS?

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There are two ways to turn off push notifications for the Vitalant app.

 * On your iOS or Android device:
   * Tap the “Settings” icon.
   * Scroll to find the Vitalant app.
   * Tap “Notifications.”
   * Turn off “Allow Notifications.” 
 * Go into the Vitalant app on your iOS or Android device:
   * Tap “Settings” in the top-left corner.
   * Tap “Notifications.”
   * Select from the preferences which push notifications you would like to
     receive for the Vitalant app.

For optimal use of the Vitalant app, we encourage you to disable only the push
notification preferences you do not wish to receive. When you download the app,
all push notifications will be turned on if you accept them.


BIOMETRICS FAQS

WHAT ARE BIOMETRICS?

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Biometrics are biological characteristics of an individual, such as face or
fingerprint, which can be used to verify their identity. The Vitalant app uses
fingerprint or face recognition for device authentication for you to be able to
log in to your app safely and securely.

HOW DO I SET UP FACE ID/TOUCH ID ON MY DEVICE?

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For iOS users, go to “Settings” and down to “Face ID & Passcode.” You may be
asked to enter your current passcode on your device. You will then have to click
“Set up Face ID” and will have to follow the steps to set up biometrics on your
device.

For Android, go to “Settings” and down to “Biometrics and security.” You can
choose to set up Face Recognition or Fingerprints on your Android device. Click
on one and you will be asked to enter your current passcode on your device.
Then, follow the steps on your device to set up biometrics. 

HOW DO I TURN ON BIOMETRICS IN THE VITALANT APP?

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You can use Face ID/Touch ID with the Vitalant app after you have set up
biometrics on your device. To get started, toggle “Use biometric authentication
(Facial/Fingerprint recognition)” before signing on with your username and
password.

On iOS, after you initially log in, you also have the option to turn on Face ID
by selecting “Settings” in the top left corner and then “App Settings.” From
there, you can toggle on “Face ID” or “Touch ID.”

On Android, all biometrics are done outside of the app.

For Face ID, if you have family members that look like you, we recommend using
your username and password to sign on.

DO I HAVE TO TURN ON BIOMETRICS TO BE ABLE TO USE THE VITALANT APP?

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No. You do not have to turn on biometrics to be able to sign in to the Vitalant
app.

IF I HAVE BIOMETRICS TURNED ON, CAN I TURN IT OFF?

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You can turn off the “Use biometric authentication (Facial/Fingerprint
recognition)” feature at any time. On iOS, after signing on to the Vitalant
mobile app, select “Settings” in the top left corner and then “App Settings.”
Next, toggle off “Face ID” or “Touch ID.” You can also choose to turn off
the “Use biometric authentication (Facial/Fingerprint recognition)” feature
right from the login screen.
 

SHOULD I USE BIOMETRICS IF I SHARE MY DEVICE WITH SOMEONE ELSE?

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No. We do not recommend using this sign-on feature if you share your device.

HOW DO I SIGN ON TO THE VITALANT APP ONCE I HAVE BIOMETRIC AUTHENTICATION SETUP?

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After you launch the Vitalant app, you’ll be prompted to “Use biometric
authentication (Facial/Fingerprint recognition).” If you don’t get the prompt,
you can trigger it by tapping the “toggle off” button and then back on, on the
app sign-on page. On iOS, your face/fingerprint will be automatically
recognized. On Android, you will have to tap confirm to continue after your
face/fingerprint has been recognized.

WHERE IS MY FACE ID/FINGERPRINT STORED?

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Your device stores the information it needs to recognize your facial features
and/or fingerprint. The Vitalant app uses your device’s functionality to
recognize your facial features and/or fingerprint when you sign on.

Vitalant does not store your biometrics at any time.

CAN I STILL USE MY USERNAME AND PASSWORD TO SIGN ON?

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Yes. You can sign on with your username and password at any time.

WHAT HAPPENS IF I CHANGE MY USERNAME OR PASSWORD?

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Any time that your username or password is changed, Face ID will be turned off
and you will need to turn it on again after signing on with your new username
and password. Note that if you change your username or password on the Vitalant
website, you will also need to update your username and password when logging in
to the app.
 


ENHANCED SECURITY FAQS

WHAT IS MULTIFACTOR AUTHENTICATION?

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Multifactor Authentication (MFA) is an electronic authentication method in which
a user is granted access to a website or application only after successfully
presenting two or more pieces of evidence to authenticate your identify – for
Vitalant, you can choose between email or SMS. MFA protects user data — which
may include personal identification or health history — from being accessed by
an unauthorized third party that may have been able to discover, for example, a
single password.

WHY SHOULD I TURN ON ENHANCED SECURITY (MFA)?

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Secure your account via MFA to ensure your personal information stays private
and safe. 

WHAT HAPPENS AFTER I ENABLE ENHANCED SECURITY (MFA)?

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If you enable MFA security, the next time you log in to your account, you will
be required to enter a 6-digit temporary code sent to your phone number via text
message or in an email on file for verification.

WHAT IF SOMEONE ELSE TRIES TO SIGN IN TO MY ACCOUNT?

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If somebody else tries to sign in as you, they may be able to enter your
username and password, but when they get prompted for that second factor,
they're stuck! Unless they have YOUR smartphone, they have no way of getting
that 6-digit number to enter. And the 6-digit number in Vitalant changes every
15 minutes, so even if they knew the 6-digit number you used to sign in
yesterday, they're still locked out of your Vitalant account. 

HOW DO I TURN OFF ENHANCED SECURITY (MFA) IF I NO LONGER WANT IT ON?

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If you want to turn off Enhanced Security, you can do so by logging into your
account, heading to settings and toggling off “Enable Multi-Factor
Authentication”.
 

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