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 * Substantiating a transaction


SUBSTANTIATING A TRANSACTION

Substantiation is proof that the purchase is a qualified expense. Because health
and benefit accounts are tax deductible, the IRS requires validation of all
purchases made with these accounts.


AUTO-SUBSTANTIATION

Many debit card transactions are automatically substantiated, generally
including:

 * Copayments under your health plan
 * Prescriptions
 * Real-time verification at the point of purchase
 * Recurring payments

Good to know
Has your claim been denied? Check the Task section on the member website or the
MyHealth app to find out if you need submit a receipt for your claim.


SUBSTANTIATING A DEBIT CARD TRANSACTION

If a debit card transaction is not automatically substantiated, you will need to
provide documentation to verify the purchase was qualified. You will receive a
notification letting you know what is required or you can check the Tasks
section of the member website or mobile app to see if you have any transactions
that require a receipt to be submitted.
See receipt requirements.


HOW TO SUBSTANTIATE A CLAIM


MEMBER WEBSITE AND MOBILE APP PROCESS

If we need additional information, you’ll receive a notification letting you
know that more information/documentation is required before your claim can be
paid. If we don’t receive documentation within 60 days, the claim will not be
paid.


MANUAL/ONLINE CLAIMS NOTIFICATIONS

Here is how we will communicate with you throughout the claims process:

 * 1st receipt reminder – sent 5 days after claim submission.
 * 2nd receipt reminder – sent 15 days after claim submission.
 * 3rd receipt reminder – sent 30 days after claim submission.
 * Request for More Information (RMI) – sent when more information is needed
   before your claim can be paid.
   Denial letter will be sent if additional documentation is not received.
 * Denial letter – sent 60 days after claim submission or if the claim is denied
   due to ineligibility.
 * Denial with Repayment – sent if a claim has been paid, but later determined
   ineligible.


DEBIT CARD TRANSACTION PROCESS

After 40 days, if we haven’t received the documentation, or if the transaction
is determined ineligible, you’ll receive a denial notice with a repayment
request. If we haven’t received repayment after 60 days, the debit card for that
account will be suspended.


DEBIT CARD NOTIFICATIONS

Here is how we will communicate with you throughout the claims process:

 * 1st receipt reminder – sent immediately after debit card transaction
   settlement date.
 * 2nd receipt reminder – sent 15 days after debit card transaction settlement
   date.
 * Overdue notice – sent 30 days after debit card settlement date.
 * Request for More Information (RMI) – sent to let you know more information
   will be needed before your claim can be substantiated.
 * Ineligible notice – denial with repayment request sent 40 days after debit
   card settlement date or if the claim is denied due to ineligibility. If we
   haven’t received repayment after 60 days, the debit card for that account
   will be suspended.


HOW TO SUBMIT DOCUMENTATION

You can submit receipts or other paperwork in one of these three ways:

Member website

 * Select “Tasks” > “Receipt(s) needed to approve your claims.”

MyHealth app

 * Select “Tasks” > “Receipt(s) needed to approve your claims.”

Fax

 * Fax the reminder notice with a copy of the receipt to 844.590.0919.

Note: You will receive a decision on reimbursement within 30 days after the
documentation is received.


RELATED ARTICLES


SAVE YOUR RECEIPTS

You may be required to provide a receipt or Explanation of Benefits (EOB) to
document a qualified expense, so it is important to note the required
information for a receipt.


FILING A CLAIM

When you want to either make a payment to a provider or reimburse yourself using
funds in your health and benefit account(s) (FSA, LPFSA, DCFSA, HRA or Commuter
Benefits), you will need to file a claim.


MOBILE APP TIPS

The convenient way to manage your health account whenever and wherever and life
happens.


MOBILE APP VIDEO

Get convenience at your fingertips with the MyHealth app.


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About Triple Tax Advantages: You can receive tax-free distributions from your
HSA to pay or be reimbursed for qualified medical expenses you incur after you
establish the HSA. If you receive distributions for other reasons, the amount
you withdraw will be subject to income tax and may be subject to an additional
20% tax. Any interest or earnings on the assets in the account are tax free. You
may be able to claim a tax deduction for contributions you, or someone other
tahn your employer, make to your HSA. Bank of America recommends you contact
qualified tax or legal counsel before establishing an HSA.

Investing in securities involves risks, and there is always the potential of
losing money when you invest in securities.

Bank of America, N.A. makes available The HSA for Life® Health Savings Account
as a custodian only. The HSA for Life is intended to qualify as a Health Savings
Account (HSA) as set forth in Internal Revenue Code section 223. However, the
account beneficiary establishing the HSA is solely responsible for ensuring
satisfaction of eligibility requirements set forth in IRC sec 223. If an
individual/employee establishes a HSA and s/he is not otherwise eligible, s/he
will be subject to adverse tax consequences. In addition, an employer making
contributions to the HSA of an ineligible individual may also be subject to tax
consequences. We recommend that applicants and employers contact qualified tax
or legal counsel before establishing a HSA.

Bank of America does not sponsor or maintain the Flexible Spending Accounts
(FSA) / Health Reimbursement Accounts (HRA) that you establish. The programs are
sponsored and maintained solely by the employer offering the plan, or by an
individual establishing an independent plan. Bank of America acts solely as
claims administrator performing administrative tasks pursuant to an agreement
with, and at the direction of, the sponsoring employer or individual under an
independent plan. The sponsoring employer or individual under an independent
plan is solely responsible for ensuring such arrangements comply with all
applicable laws.

The planning tools and information calculators are illustrative only, and
accuracy is not guaranteed. They are intended to provide a comparative tool for
various consumer health care options and potential costs and savings of those
options. Bank of America and its affiliates are not tax or legal advisors. The
calculators are not intended to offer any tax, legal or financial advice and do
not assure the availability of or your eligibility for any specific product
offered by Bank of America or its affiliates. Please consult with qualified
professionals to discuss your situation. This site may contain links to
third-party content, which may be articles, videos, or calculators, regarding
health plans only as a convenience. Some articles, videos and calculators may
have been written and produced by third parties not affiliated with Bank of
America or any of its affiliates.

Neither Bank of America nor any of its affiliates or employees provide legal,
tax or accounting advice. You should consult your legal and/or tax advisors
before making any financial decisions. This material should be regarded as
general information on health care considerations and is not intended to provide
specific health care advice.

If you have questions regarding your particular health care situation, please
contact your health care, legal or tax advisor.

Please consult with your own attorney or tax advisor to understand the tax and
legal consequences of establishing and maintaining a HSA, FSA, Dependent Care
FSA, and/or HRA plan.

All trademarks and service marks belong to Bank of America Corporation unless
otherwise noted.

Bank of America, N.A., Member FDIC. Mutual Fund investment offerings for the
Bank of America HSA are made available by Merrill Lynch, Pierce, Fenner & Smith
Incorporated (“MLPF&S”), a registered broker-dealer, registered investment
adviser, Member SIPC, and a wholly owned subsidiary of Bank of America
Corporation (“BofA Corp.”). Investments in mutual funds are held in an omnibus
account at MLPF&S in the name of Bank of America, N.A., for the benefit of all
HSA account owners. Recommendations as to HSA investment menu options are
provided to Bank of America, N.A. by the Chief Investment Office (“CIO”), Global
Wealth & Investment Management (“GWIM”), a division of BofA Corp. The CIO, which
provides investment strategies, due diligence, portfolio construction guidance
and wealth management solutions for GWIM clients, is part of the Investment
Solutions Group (ISG) of GWIM.

Investment products:

Are Not FDIC Insured
Are Not Bank Guaranteed
May Lose Value

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You're continuing to another website that Bank of America doesn't own or
operate. Its owner is solely responsible for the website's content, offerings
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ADVERTISING PRACTICES:

We strive to provide you with information about products and services you might
find interesting and useful. Relationship-based ads and online behavioral
advertising help us do that.

Here's how it works: We gather information about your online activities, such as
the searches you conduct on our Sites and the pages you visit. This information
may be used to deliver advertising on our Sites and offline (for example, by
email) that's customized to meet specific interests you may have. If you prefer
that we do not use this information, you may opt out of online behavioral
advertising. If you opt out, though, you may still receive generic advertising.
In addition, financial advisors/Client Managers may continue to use information
collected online to provide product and service information in accordance with
account agreements. Also, if you opt out of online behavioral advertising, you
may still see ads when you sign in to your account, for example through Online
Banking or MyMerrill Account Access. These ads are based on your specific
account relationships with us. To learn more about relationship-based ads,
online behavioral advertising and our privacy practices, please review the Bank
of America Online Privacy Notice and our Online Privacy FAQs.




SHARING AND SELLING OF PERSONAL INFORMATION

California residents covered by the California Consumer Privacy Act have the
right to opt-out from the “sale” or “sharing” of their personal information via
browser-enabled opt-out preference signals. While we do not “sell” or “share”
personal information of California residents, Bank of America treats opt-out
preference signals as valid requests to opt-out of sale/sharing for the browser.
For more information, please see our CCPA Notice.
CCPA Notice

Sharing and Selling of Personal Information

SHARING AND SELLING OF PERSONAL INFORMATION



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