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A powerful mix of experience, creativity and engineering.


Get to know us
Microsoft partners in Digital Apps, Innovation, Data and AI.


Get to know us
Digital-first, human when it matters.
What are your priorities?


Get to know us
We are leveraging AI to supercharge your business.


Get to know us

Customer experience, product and UX design Data engineering, analytics and AI
Digital solutions and cloud engineering Transformation and project delivery



DIGITAL-FIRST, HUMAN WHEN IT MATTERS.

Seamlessly blending the art of human-centered design with robust system
integration and a commitment to best-practice delivery. We are an
Australian-owned and operated Digital Transformation specialist.




OUR TEAM




OUR SERVICES


CUSTOMER EXPERIENCE, PRODUCT AND UX DESIGN

Human-centred design is the centrepiece of our work. We are obsessed with
discovering innovative ways to create effective services and products that
deliver superior experiences to your customers and employees.


CUSTOMER EXPERIENCE, PRODUCT AND UX DESIGN

 * Strategic Design
 * Customer Experience
 * Service Design
 * User Experience
 * Visual/Web Design
 * Customer Research
 * Employee Experience
 * Process Analysis


DATA ENGINEERING, ANALYTICS AND AI

We access, organise, integrate, migrate and visualise complex data sets. We have
established methods and leverage best-practice technologies to uncover insights
and enable better decision-making.


DATA ENGINEERING, ANALYTICS AND AI

 * Data Engineering
 * Strategy & Architecture
 * Data Security
 * Artificial Intelligence
 * Data Integration
 * Data Governance
 * Business Intelligence
 * Data Migration


DIGITAL SOLUTIONS AND CLOUD ENGINEERING

We specialise in application modernisation and digital product development. We
create solutions for digital customer experiences and efficient enterprise
operations that are optimised for performance, security, and scale.


DIGITAL SOLUTIONS AND CLOUD ENGINEERING

 * Enterprise Architecture
 * Solution Architecture
 * Microsoft Dynamics 365
 * Power Apps / Power Platform
 * Web/Mobile Development
 * Cloud Engineering
 * Testing & QA
 * DevOps


TRANSFORMATION AND PROJECT DELIVERY

Transformation is hard, but it doesn't need to be high-risk. We specialise in
project management, change management, and agile delivery capability to support
businesses in planning, prioritising, and delivering transformation effectively.


TRANSFORMATION AND PROJECT DELIVERY

 * Project Management
 * Digital Strategy
 * Project Office Transformation
 * Organisational Change
 * Business Analysis
 * Agile Ways-of- working
 * Change Management
 * Scrum Master & Agile Delivery


TRANSFORMATION IS HARD BUT IT DOESN'T NEED TO BE RISKY.

We understand the pressures of enhancing customer experiences while reducing
cost-to-serve. This is where we excel.

Our mission is to work with our clients to develop human-centred,
fit-for-purpose, digital change programs utilising best of breed technology.


WHAT ARE YOUR PRIORITIES.

Businesses leaders are being challenged to build a future that is sustainable,
secure and resilient. What are your priorities?

1

ARTIFICIAL
INTELLIGENCE?


WE HAVE REACHED A TIPPING POINT FOR THE ADOPTION OF ARTIFICIAL INTELLIGENCE IN
BUSINESS.

The promise of Artificial Intelligence has reached a tipping point where the
tools and capabilities are now available and are useful for consumers and
businesses. Smart businesses are embracing the capability or getting prepared
for the inevitable. What are you doing to prepare your business?


2

DATA DRIVEN
BUSINESS?


DATA DRIVEN BUSINESSES WILL WIN BUT MUST FIRST DO THE RIGHT THING WITH CUSTOMER
DATA.

Recent events in industry have only sought to highlight the importance of
governance, collection and use of data as part of growing connection with
Customers and Employees. Correctly defining, obtaining, securing, integrating,
migrating, visualising and actioning on data is of ever-growing importance to
more and more organisations.Our approach looks to start with why data is
valuable and build robust and smart data solutions to continuously deliver that
value, securely.


3

CUSTOMER
EXPERIENCE?


CUSTOMER EXPERIENCES ARE BECOMING MORE CUSTOMIZED, AND CUSTOMERS ARE DEMANDING
CONTROL.

The benefits for businesses of customer experience are clear. CX drives longer
customer relationships, greater revenue and greater business performance
overall. Businesses however a still grappling with how to deliver holistic and
meaningful customer experiences through digital channels and how to implement a
digital-first strategy without compromising human interactions. Good CX is
no-longer good enough.


4

EMPLOYEE
EXPERIENCE?


EMPLOYEE EXPERIENCE IS AS IMPORTANT AS CUSTOMER EXPERIENCE IN THE WAR ON TALENT.

The war on talent is here. Businesses are realising that attracting and keeping
employees and meeting the demand on wage growth is a challenge that can't be met
with traditional methods. Smart businesses are looking to take the benefits of
customer experience design and turn it around to build employee experiences that
will relieve pressure on retention and will allow businesses to do more with
less.


Case Study
City of Stonnington


CITY OF STONNINGTON PORTFOLIO MANAGEMENT

We delivered the OnePlan solution for the City of Stonnington, a local
government responsible for managing road, pedestrian, drainage, park and
building assets for over 100,000 residents in eastern Melbourne.
Learn more

Case Study
Sustainability Victoria


A PLATFORM FOR SUSTAINABLE SCHOOLS

Bridging the enterprise-grade performance of Dynamics CRM with an amazing
React-based user experience, we unlocked better ways to reach and engage with
school communities and develop new ways to interact with these groups to support
long-term and sustainable benefits.
Learn more

Case Study
Steadfast


STEADFAST DELIVERY FOR ENTERPRISE PROJECTS

Steadfast Technologies is a specialist technology services provider for
insurance brokers and underwriting agencies. Recognising the challenges faced by
their existing PPM tool and reshaping the inner workings, Steadfast Technologies
have identified the need to implement a new Portfolio and Project management
system (PPM) in order to address several requirements. Approach Exco Partners
were engaged…
Learn more

Case Study
Ebos Group


HEALTHY ENTERPRISE PORTFOLIO MANAGEMENT

EBOS Group is a distributor of healthcare, medical and pharmaceutical products
and is committed to building better communities through an unwavering commitment
to the provision of high-quality healthcare and animal care products and
positively impacts the lives of millions of people and animals across the
communities it serves every day. EBOS Group identified the need…
Learn more

Case Study
Coliban Water


EMPOWERING COLIBAN WATER’S PATH TO TRANSFORMATION

Coliban Water plays a vital role in delivering clean, fresh water and reliable
wastewater services to 49 towns throughout North-Central Victoria. They supply
water and undertake the essential management, maintenance, and operation of 35
reservoirs and water storage facilities. Their unwavering commitment ensures
that the residents of northern Victoria have access to the highest quality…
Learn more

Case Study
Wage Inspectorate Victoria


BUSINESS INTELLIGENCE FOR WAGE INSPECTORATE VICTORIA

Wage Inspectorate Victoria (WIV), a Statutory Authority, is dedicated to
creating productive and prosperous workplaces in Victoria, ensuring fair
conditions for workers and a level playing field for businesses. Achieving this
vision requires effective oversight across various operations, presenting
challenges in accessing operational and case management data. WIV needed a
comprehensive and integrated Business Intelligence…
Learn more

Case Study
Melton City Council


CONTROLLING COSTS WITH INSIGHTFUL DATA

As part of Melton City Council’s ongoing strategy to automate processes and
capture important performance data, we utilised our innovative Insight to Action
approach to deliver an extensible reporting platform that was designed with the
business value first and then delivered using technology. The solution was
utilised by the Executive Team to capture labour…
Learn more

Case Study
Melbourne Water


CUSTOMER EXPERIENCE UPLIFT PROGRAM

Melbourne Water manages and protects Melbourne’s major water resources on behalf
of the community. The organisation touches all parts of the water cycle that are
essential to our way life: from providing clean drinking water, treating sewage,
managing flooding, and keeping Melbourne’s rivers, creeks, and catchments
healthy. As an organisation, Melbourne Water wanted an uplift…
Learn more

Case Study
Knox City Council


DIGITISING KINDER ENROLMENT

Enrolling a child in kindergarten is a critical turning point in families? lives
and is a significant, often first, interaction with the local government or
council. With the Victoria Government making significant contributions to early
childhood development programs, many local governments are looking for
innovative ways to engage…
Learn more

Case Study
Major Road Projects Victoria


MRPV PROJECT MANAGEMENT FRAMEWORK

Major Road Projects Victoria (MRPV) is a dedicated government body charged with
planning and delivering major road projects for Victoria. MRPV is part of the
Major Transport Infrastructure Authority (MTIA) which was established on 1
January 2019 within the Victorian Government Department of Transport. The
establishment of MRPV saw the assembly of a range of…
Learn more

Case Study
Bupa


HEALTH INSURER IT STRATEGY

Exco Partners have experience in the development of IT Strategy spanning the
multiple dimensions of an IT operation including: Operating model design
Architecture roadmap Service Management Capability modelling, benchmarking and
uplift Organisation design Governance and Enterprise Portfolio Management Ways
of Working As an example, Exco Partners have recently work with a global Health
Insurer and…
Learn more

Case Study
GPC


AUTOMOTIVE DATA STRATEGY, ANALYTICS & INSIGHT

Exco Partners was engaged to implement a customer engagement initiative
targeting an immersive and personalised online channel experience for a large
international automotive replacement parts organisation. Data analysis
identified a propensity for members to purchase once for a specific need. The
hypothesis was that harnessing all of the business’s vehicle data and matching
it to…
Learn more





OUR THINKING


WHAT DO THE PROPOSED CHANGES TO THE AUSTRALIA PRIVACY ACT ME...

We expect that some of the Attorney-General’s recommendations will make their
way into legislation within the context of the Privacy Act.
4-Mar-2024



FOUR STEPS TO BUILDING A GOOD AI BASE

If a business owner is unsure about how AI can benefit their business, there are
many facets to consider before making any decisions. These considerations can
help business owners ...
30-Aug-2023



GUARDIANS OF TRUST

Navigating data risks and building unbreakable customer relationships. No one
should question the importance of properly managing and protecting the data of
your customers and empl...
13-Aug-2023



THE IMPORTANCE OF ACCESSIBILITY IN USER EXPERIENCE DESIGN

In the current era of pervasive technology, where digital solutions play a
significant role in our daily lives, prioritizing the creation of inclusive and
accessible products and e...
27-Jun-2023



TRENDS FOR USER EXPERIENCE DESIGN FOR 2023

As we hit the halfway mark for 2023, we are seeing that UX trends are continuing
to evolve and that a UX-focused strategy is essential if brands want to see more
engagement. The de...
27-Jun-2023



PSYCHOLOGICAL DRIVERS ARE KEY WHEN DESIGNING EXPERIENCES

Understanding psychological drivers is key when designing experiences. Our
perception, attention, memory, decision-making processes, and emotional
responses all significantly shape...
8-Jun-2023



NBA, BUSINESS STRATEGY AND DATA INSIGHT

With the NBA finals currently underway, I found this analysis to be particularly
intriguing, highlighting the significance of data and data insights in shaping
business strategies ...
4-Jun-2023



FEAR OF MISSING OUT

As Generative AI reaches the peak of the Gartner Hype Cycle, many organizations
are currently deliberating among the three most likely positions, which are as
follows: If you fall ...
2-Jun-2023



WILL MICROSOFT COPILOT CHANGE THE WAY WE WORK?

We have been closely watching the amazing trajectory of AI tools this year. Our
recent posts about Chat GPT and Midjourney have explored how these tools are
becoming more accessibl...
21-Mar-2023



THE POWER OF CUSTOMER OBSESSION IN DESIGNING EXCEPTIONAL CUS...

In today’s competitive market, creating exceptional customer experiences has
become a key differentiator for businesses. However, designing great experiences
is not just abou...
2-Mar-2023



BUILDING A DIGITAL-FIRST, EMPLOYEE EXPERIENCE STRATEGY

Employee experience has become a crucial element of success in today's business
landscape. It refers to employees' feelings, attitudes, and perceptions about
their work and workpla...
8-Jan-2023



IS THIS THE END FOR UX DESIGNERS?

With Machine Learning (ML) and Artificial Intelligence (AI) based tools such as
Dall-e 2 and Midjourney now able to generate unique artwork and design; is this
the end for UX Desig...
5-Jan-2023




OUR PARTNERS

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OUR NEWS


EXCO PARTNERS AND MICROSOFT PARTNERSHIP

1-Jan-2024
Exco Partners is thrilled to announce our official designations as Microsoft
Solution Designation Partners in Digital & App Innovation and Data & AI! This
achievement continues our ongoing commitment as a Microsoft Partner, first as a
Microsoft Gold Partner and now as a Solution Designation Partner across Digital
& App Innovation and Data & AI.



DIGITAL CUSTOMER EXPERIENCE AND DIGITAL TRANSFORMATION WINNER 2023

31-Aug-2023
We are thrilled to be recognised as an ABA100 Winner for Digital Customer
Experience and Digital Transformation in the Australian Business Awards 2023 for
our work with Sustainability Victoria on their ResourceSmart Schools program.
ResourceSmart Schools (RSS) is a leading, internationally recognised
sustainability and climate change education program offered by Sustainability
Victoria (SV). The structured…



MAV TECHNOLOGY AWARDS FOR EXCELLENCE – WINNERS

15-Aug-2023
Wow! Congratulations to the amazing team at Melton City Council and Exco
Partners for your recognition as winners at the MAV Technology Awards for
Excellence. The team developed a system to streamline the management of labour
budgets at Melton, taking advantage of the Microsoft PowerPlatform to simplify
the Employee Experience. This is a fabulous example of using innovative
technology…
Exco Partners is an Australian services company with headquarters in Melbourne.
ABN: 20 634 654 701
ACN: 634 654 701


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