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Form analysis
2 forms found in the DOM

GET /express/en_gb/site/search.html

<form method="get" action="/express/en_gb/site/search.html">
  <input type="hidden" name="_charset_" value="UTF-8">
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Please check our Service News for the latest updates. read more





TRACK & TRACE

Track a shipment
Watchlist

Track your shipment
Shipment number Customer reference
Shipment number
Search


WE FOUND 2 MATCHES

Print
Why does my shipment number bring up shipments that aren't mine?

The shipment number used to track parcels may not be unique to your shipment.
This means that your number might bring up a selection of shipments. You can
identify your shipment from the returned results by date, origin and
destination.


FROM

Milton Keynes, United Kingdom
26 February 2024


DELIVERED TO

Kenilworth, United Kingdom
27 February 2024 12:2027 February 2024 12:20
Collecting
Collected
In transit
Delivering
Delivered

Delivered

Shipment number 13428202 Customer reference 1342820 Shipment info 1 item
View details
Show signatory Proof of delivery Save to watchlist Status updates

Local timeLocationLocation & Action 27/02/2024, 12:20AtherstoneAtherstone -
Shipment delivered in good condition 27/02/2024, 07:29AtherstoneAtherstone -
Shipment is out for delivery. 27/02/2024, 03:58AtherstoneAtherstone - Shipment
now at depot nearest to delivery address 27/02/2024, 03:55AtherstoneAtherstone -
Shipment now at depot nearest to delivery address 26/02/2024,
20:06KingsburyKingsbury - Shipment arrived at connection point


FROM

Alcobendas, Spain
12 April 2024


DELIVERED TO

Leon, Spain
15 April 2024 12:0215 April 2024 12:02
Collecting
Collected
In transit
Delivering
Delivered

Delivered

Shipment number 134282025 Customer reference 53SALES- AMBIPUR SEVILLA Shipment
info 2 items
View details
Show signatory Save to watchlist Status updates

Local timeLocationLocation & Action 15/04/2024, 12:02Marialba De La
RiberaMarialba De La Ribera - Shipment delivered in good condition 13/04/2024,
08:12Marialba De La RiberaMarialba De La Ribera - Shipment now at depot nearest
to delivery address 12/04/2024, 17:55San Fernando De HenaresSan Fernando De
Henares - Shipment now at the depot nearest to collection address 12/04/2024,
17:40San Fernando De HenaresSan Fernando De Henares - Shipment in transit
12/04/2024, 17:38San Fernando De HenaresSan Fernando De Henares - Shipment
arrived at connection point 12/04/2024, 13:32AlcobendasAlcobendas - Shipment
collected from collection address


HELP WITH TRACKING YOUR PACKAGE

Our Customer Service team will answer any questions you may have about tracking
your parcel. They can also explain any tracking statuses you’re unsure of. You
can contact us. To try and save you some time, below are a few questions we’re
often asked about tracking packages. You might find a quick answer.

Why isn’t my package showing up when I type in my shipment number?

It can take up to an hour for a shipment to appear in our system. Give it a bit
of time then try tracking your parcel again. Shipments stay in our system for
approximately 90 days.

Why does my shipment number bring up shipments that aren’t mine?

We handle over two million shipments a month. That means the eight- or
nine-digit numbers used to track parcels get reused every three or four
weeks. The shipment number used to track parcels may not be unique to your
shipment. This means that your number might bring up a selection of shipments.
You can identify your shipment from the returned results by date, origin and
destination.

Track & Trace tells me I’ve missed my delivery. Can I rearrange it?

Of course. If the driver left a ‘We Missed You’ card, you or your customer can
use it to arrange another delivery. No card? Just get in touch. You’ll need your
shipment number and the delivery address to hand. Please note: shipments can
only be redelivered between Monday and Friday.

How do I get Proof of Delivery (PoD) for my delivered shipment?

You can get your PoD signature image from all our shipping tools, such as myTNT.


EASIER TRACKING WITH NOTIFICATIONS

Stop with the searching and let your shipment updates come to you. Just download
our app and enable notifications. We’ll then let you know every time the status
of your shipment changes.

 





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