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Submitted URL: https://www.outagereporter.net/
Effective URL: https://outagereporter.net/
Submission: On March 05 via api from US — Scanned from US
Effective URL: https://outagereporter.net/
Submission: On March 05 via api from US — Scanned from US
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OUTAGE REPORTER
Your customers can report outages and review outage updates on their
smartphones.
GET STARTED
View Mobile app Register Now
×
MODAL HEADER
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WHAT IS AVALANCHE OUTAGE REPORTER?
Avalanche Outage Reporter is a SaaS product that enables utilities (Power,
Water, Gas), to provide a mobile solution to customers so they can report and
review outage status.
* FREE EASY SET UP
Utilities simply provide their customers with a link from their website or
emails. Customers can save the app just like a traditional app with a link on
their phone.
* IMMEDIATE OUTAGE REPORTS
Customers report outages for single or multiple locations directly from their
phones. The Control Room see the Reports as markers on a map, data in a grid,
and various notification options.
* INTEGRATION FRIENDLY
Utilities can simply integrate to Avalanche OCP or an OMS to provide
real-time outage information about saved locations.
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LESS CALLS, MORE INFORMATION
Avalanche Outage Reporter reflects our many years of expertise in dealing with
outage call management. It provides real benefits to utilities including:
* Reduced communication costs
Most call centers cost about $6/call to process a fault call. An outage
report via Avalanche Outage Reporter is instant and no cost!
* Faster identification of issues
Lower SAIDI/CAIDI costs. More information allows you to identify and resolve
faults faster.
--------------------------------------------------------------------------------
ANY UTILITY CAN USE IT
Avalanche Outage Reporter will operate anywhere in the world. It is smart enough
to work out which utility to notify based on the user's location.
* Integrate into your OMS
Outage Reporter has a modern webhook API allowing you to collect
notifications and update your OMS in real-time.
* No setup costs
It's simple for customers to access from a URL link on their smart phone,
with no app to install. The Control Room interface is designed for fast
identification and response.
--------------------------------------------------------------------------------
SIMPLE, MULTI-NETWORK
Outage Reporter supports all your networks in one place; Power, Water and Gas;
with configurable causes and information for each network in a simple user
interface.
* Designed for the Control Room
Outage Reports appear instantly as icons on a map or in a grid with address
and cause details and a call back number.
* Configurable Notifications
You can configure alerts via TXT or email so you get notified that there is
an event, even if the control room doesn’t have AOR open.
SETUP IN LESS THAN 20 MINUTES
Setup Avalanche Outage Reporter for FREE in less than 20 minutes. Register your
utility now and try it for yourself!
Setup Your Utility
* Use your own branding
Upload your own logo to brand it as your own web app.
* Easy definition of your network coverage
Define your network territory by simply creating a KML file in Google Earth
for your utility, or exporting one from your GIS.
* Immediate customer updates
No calls, no hassle, customers get updates on all their saved locations
through Avalanche OCP integration.
* Up and working in under 30 minutes..
Customers deserve to be able to have a fast way to submit this valuable
information about outage location and cause.
HAVE SOME MORE QUESTIONS?
Avalanche Outage Reporter has been designed to be simple! So, here’s some FAQ’s
which should answer any questions and help you get up and running.
WHAT DOES IT TAKE TO SET THIS UP?
* 1. Click the "Register” button above and just fill out some basic information
about your Utility (1 minute).
2. Verify your email. (1 minute).
3. Login. Update your logo, notification preferences, review the prefilled
Causes and adjust those as required. (5 minutes).
4. Check out the mobile app and submit your outage report and see how it
displays on the map, grid, and when notifications start showing up. (10
minutes)
5. Build and upload the KML file to define your network supply area (10
minutes), or ask GIS team to provide you with one (1 minute :) )!
6. Email the link to the Reporter app to your team. (1 minute)
7. Show your Co-Workers and the management team how clever and productive you
have been (Rest of the day).
So about 30 minutes from start, to Hero!
CAN WE BRAND THE MOBILE CLIENT WITH OUR LOGO?
Absolutely! When you set up your organisation in the maintenance area just add a
logo, and as if by magic it will appear on the AOR mobile application.
WHAT A GREAT SERVICE! CAN WE GET THIS INFORMATION INTO OUR OMS?
Yes. AOR has a modern real-time webhook API to allow you to push the outage
reports straight into your OMS. Details are available at the bottom of the
Network Settings page once you have enabled this feature.
HOW DO MY CUSTOMERS BENEFIT FROM OUTAGE REPORTER?
* It's fast, simple to use, and they don't have to install yet another app.
* The same app works across desktop and mobile.
* AOR is a simpler way for your customers to report outages and avoid the
frustration of long phone queues to report and receive basic information.
* AOR demonstrates to customers that you care about how they want to get and
submit information.
* Customers can save multiple locations, so if they want to save their house,
office, warehouse, holiday home, they can set these up in advance. If the
utility is also using Avalanche, then the status of power supply will
automatically be shown against that saved location!
IS THE APP EASY FOR CUSTOMERS TO USE?
Yes! Customers simply click “Report Outages” as a button on your website, a link
in an email or PDF you've sent them, or even a link in a TXT/SMS message. This
opens their browser at m.outagereporter.net and the Outage Reporter application
displays just as shown above, but with your logo/branding! It's your app! Outage
Reporter will automatically work out where the customer is located and they can
then submit outage reports along with a Cause if known, and a contact phone
number so you can call them back for more details. Customers don’t have to
download or install anything! They don’t need their account number or meter
number (who has those details right there during an outage when it’s pitch black
anyway…). As AOR is a PWA customers can even add an app button to their phone
home screen so it even looks like an app.
CAN WE LINK AOR TO AVALANCHE OCP AND KATANA?
Yes, if you are an Avalanche OCP customer we will automatically connect up AOR
so when people save locations they are interested in eg House, Holiday home,
Work. Then they can see the real-time status of supply, including planned
outages. Contact support if you have any questions about this.
CAN I USE OUTAGE REPORTER WITHOUT AVALANCHE OCP?
Absolutely!, Avalanche Outage Reporter is a standalone application designed to
run independently from Avalanche OCP.
WHY DOESN'T IT COST MORE, WHAT'S THE CATCH?
We work with Utilities all over the world and have specific domain expertise and
experience in the area of Outages and Operations Management. We thought it would
be interesting, and kind of cool to create an app that every utility and their
consumers could use anywhere in the world, with immediate benefit. It also helps
us prove up new technologies and share that with the community. It's part of
taking our industry forward.
In case anyone asks, NO there are no ads or other monetization, it's a clean
operations management tool designed specifically for Utilities.
Like you, AOR comes with extensive utility operations management pedigree, so we
are keen for you to try it out. If you like it, (we hope so!) that's awesome and
if you think it’s not useful we’d love to hear why!
DO YOU STILL NEED MORE INFORMATION?
No Problem! Call us or email us! All our
contact details are right here...
Copyright 2024 TVD Holdings Limited
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