www.infosysbpm.com Open in urlscan Pro
23.45.99.87  Public Scan

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Text Content

 * Live Enterprise
 * Services
 * Industries
 * Contact Us
 * Careers

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Hit enter to search or ESC to close



Energize the Core

Digital framework to deliver design-led experiences for customer delight

Agile digital at scale

Leveraging new technologies to enhance business performance

Always-on learning

Reskilling workforce by leveraging digital platforms


INDUSTRIES

 * Communication Services
 * Edutech Services
 * Energy and Utilities
 * Financial Services

 * Healthcare
 * Insurance
 * Manufacturing
 * Media and Entertainment

 * Retail
 * Consumer Packaged Goods
 * Logistics
 * Services


SERVICES

 * Customer Services
 * Finance and Accounting
 * Human Resources
 * Legal Process
 * Annotation Services
 * Generative AI

 * Sales and Fulfillment
 * Sourcing and Procurement
 * BPM Analytics
 * Digital Interactive Services
 * Learning Services

 * Business Transformation Services
 * Robotic Process Automation
 * Master Data Management
 * Geospatial Data Services
 * Business Process as a Service (BPaaS)


ABOUT US

 * Overview
 * History
 * Who We Are
 * Subsidiaries
 * Our Values
 * Alliances

 * Management Profiles
 * Corporate Governance
 * Awards
 * Analyst Reports
 * Diversity, Equity, and Inclusion

 * Clients Insights
 * Process Progression Model
 * Quality
 * Leader's Speak
 * Start-up Ecosystems

 * Navigate your next
 * Industries
 * Services
 * About Us
 * Live Enterprise
 * Careers
 * Newsroom
 * Global Presence
 * Blogs
 * FAQ
 * Contact Us
 * 
 * 
 * 
 * 
 * 




ESG IS AN OPPORTUNITY - REPORT 2022-23

Read More


INFOSYS COLLABORATES WITH HFS RESEARCH ON INTELLIGENT AUTOMATION OPERATIONS
STUDY

Know More


MAKING ORGANIZATIONS COME ALIVE, WITH LIVE ENTERPRISE

Explore


ESG IS AN OPPORTUNITY - REPORT 2022-23

Read More


INFOSYS COLLABORATES WITH HFS RESEARCH ON INTELLIGENT AUTOMATION OPERATIONS
STUDY

Know More


MAKING ORGANIZATIONS COME ALIVE, WITH LIVE ENTERPRISE

Explore


ESG IS AN OPPORTUNITY - REPORT 2022-23

Read More
prev
next



AGILE DIGITAL AT SCALE

Leveraging new technologies to enhance business performance

Explore

Case studies


THE CRITICAL ROLE OF DIGITAL TRANSFORMATION
IN HRO FUNCTION [ VIEW ]


A PHARMA GIANT IMPLEMENTED AI TO REDEFINE TAIL SPEND
TO REACH HIGHER LEVELS IN PROCUREMENT [ VIEW ]


ALWAYS-ON LEARNING

Reskilling workforce by leveraging digital platforms

Explore

Case studies


MANAGING SOCIAL MEDIA LISTENING FOR A US-BASED
CUSTOMER ELECTRONICS GIANT [ VIEW ]


SEAMLESS WORKPLACE EXPERIENCE IS KEY TO HAPPY EMPLOYEES [ VIEW ]


ENERGIZE THE CORE

Digital framework to deliver design-led experiences for customer delight

Explore

Case studies


A TOP US BANK STREAMLINED ITS BUSINESS PROCESSES THROUGH
AUTOMATION [ VIEW ]


DATA ANALYTICS HELPED AN AMERICAN TELECOM GIANT REIN IN SPEND LEAKAGES IN
SOURCING AND PROCUREMENT [ VIEW ]


AGILE DIGITAL AT SCALE

Leveraging new technologies to enhance business performance

Explore

Case studies


THE CRITICAL ROLE OF DIGITAL TRANSFORMATION
IN HRO FUNCTION [ VIEW ]


A PHARMA GIANT IMPLEMENTED AI TO REDEFINE TAIL SPEND
TO REACH HIGHER LEVELS IN PROCUREMENT [ VIEW ]


ALWAYS-ON LEARNING

Reskilling workforce by leveraging digital platforms

Explore

Case studies


MANAGING SOCIAL MEDIA LISTENING FOR A US-BASED
CUSTOMER ELECTRONICS GIANT [ VIEW ]


SEAMLESS WORKPLACE EXPERIENCE IS KEY TO HAPPY EMPLOYEES [ VIEW ]


ENERGIZE THE CORE

Digital framework to deliver design-led experiences for customer delight

Explore

Case studies


A TOP US BANK STREAMLINED ITS BUSINESS PROCESSES THROUGH
AUTOMATION [ VIEW ]


DATA ANALYTICS HELPED AN AMERICAN TELECOM GIANT REIN IN SPEND LEAKAGES IN
SOURCING AND PROCUREMENT [ VIEW ]


AGILE DIGITAL AT SCALE

Leveraging new technologies to enhance business performance

Explore

Case studies


THE CRITICAL ROLE OF DIGITAL TRANSFORMATION
IN HRO FUNCTION [ VIEW ]


A PHARMA GIANT IMPLEMENTED AI TO REDEFINE TAIL SPEND
TO REACH HIGHER LEVELS IN PROCUREMENT [ VIEW ]

prev
next





KEY OFFERINGS




FINANCE AND ACCOUNTING

SOURCING AND PROCUREMENT

SALES AND FULFILLMENT

CUSTOMER SERVICES

HUMAN RESOURCES

ACCOUNTS PAYABLE ON CLOUD

MARKETING OPERATIONS

MASTER DATA MANAGEMENT

EDUTECH

ANNOTATION SERVICES

BPM ANALYTICS

DIGITAL INTERACTIVE SERVICE

BUSINESS TRANSFORMATION SERVICES

ROBOTIC PROCESS AUTOMATION

LEGAL PROCESS MANAGEMENT


FINANCE AND ACCOUNTING

Infosys BPM offers distinguished finance and accounting outsourcing services to
support the end-to-end F&A function. We help finance leaders design, transform,
and operate their finance functions in a digitally powered environment,
maximizing the effectiveness and efficiency while enhancing user experience. [
Read More ]

Case Study

More than a million dollars between the lines

Case Study

Reinventing Inventory & Finding Millions

Case Study

Ensuring payment on time and finding a gold mine

Case Study

Uncovering hidden treasure


SOURCING AND PROCUREMENT

At Infosys BPM, we have built capabilities across services and technology to
partner with our clients in their procurement transformation journey. Our
sourcing and procurement solutions are designed to provide access to advanced
AI-based capabilities, enabling faster decision making. [ Read More ]

Case Study

Bot and human – an unstoppable duo

Case Study

Controlling the emissions, and cooling down the planet

Case Study

Procuring savings, time, and a lot more!

Case Study

Eyeing spends intelligently, with analytics


SALES AND FULFILLMENT

Infosys BPM Sales and Fulfillment offers an array of customized services,
leveraging our sales optimization expertise, to fit perfectly into your business
functions. We aim to enhance revenue and reduce costs by controlling COGS, while
keeping keen focus on customer experience. [ Read More ]

Case Study

Stirring the pot for a tasty brew

Case Study

Can hours be turned into minutes?

Case Study

Can you feel the change in the air?

Case Study

Automating up to the summit


CUSTOMER SERVICES

The customer service industry is evolving continuously, and it’s crucial for
enterprises to delight customers across every touch point of their lifecycle.
Infosys BPM understands each client’s specific expectations and addresses them
in a sustainable and comprehensive manner. [ Read More ]

Case Study

Goodbye disconnections; hello savings

Case Study

Streamlining workflow: The art of automating to eliminate backlogs

Case Study

Out of a crisis, and on to excellence

Case Study

Building an agile service desk – Live Enterprise for a wellness products firm


HUMAN RESOURCES

We provide integrated consulting, technology, and outsourcing solutions in HRO
that are flexible and adaptable to your business. From talent sourcing and
development to engagement and retention, we leverage the alliance between our HR
outsourcing, technology, and consulting practices to power up your HR function.
[ Read More ]

Case Study

Gaining Insights into People Matters

Case Study

When Digitalization Pays Off

Case Study

Taking diversified teams along on a quest for efficiency

Case Study

All the Time, for People Matters


ACCOUNTS PAYABLE ON CLOUD

The Infosys BPM Accounts Payable on Cloud (APOC) is a SaaS-based platform that
leverages next-gen tech and AI/ML models to provide enhanced stakeholder
experience. As a single layer of engagement for all invoice processing needs,
the platform is built on our deep domain expertise in accounts payable. [ Read
More ]

Case Study

Digitizing and automating - the way to epic transformation

Blog

The Guide to Touchless Accounts Payable with APOC

Blog

The differences between APOC and on-premise software

Blog

Top automation strategies to revolutionise the accounts payable process


MARKETING OPERATIONS

The Infosys BPM Marketing Operations (MarkOps) team offers services specifically
across content development, graphic design, campaign management, and event
operations across a variety of verticals. In addition, we have built the Infosys
Studio that specialises in video production and creative adaptations at a large
scale. [ Read More ]

Point of View

Email marketing in 2023

Blog

Content diversification: A tool for growth

Blog

Conversational marketing: Gateway to your customers’ hearts

Blog

The significance of mobile native advertising


MASTER DATA MANAGEMENT

Organisations strive to simplify and digitize their business processes and IT
landscape to achieve growth, operational efficiencies, and regulatory
compliance. Infosys BPM Master Data Management (MDM) services streamline
business processes with effective governance controls, as well as improve data
quality levels for an enterprise. [ Read More ]

Case Study

From darkness to light – a tale of enhanced standards

Case Study

Getting a high rise by compressing time

Case Study

Drilling down to a single truth

Case Study

Getting the house in order, globally


EDUTECH SERVICES

Worldwide, educational institutions and the corporate sector have embarked on a
transformative journey, adopting and integrating new-age learning with digital
technologies. The importance of technology in education and learning is
undoubtedly the ability to reach more learners faster as well as enhance their
experience. [ Read More ]

Case Study

Gaming the postal system

Case Study

Hitting it out of the park by gamification

Point of View

Education online: Edutech, assessment, and growth in higher education

Blog

Gamifying education – making learning fun


ANNOTATION SERVICES

Artificial intelligence (AI) and deep learning technologies are powering the
next wave of innovation. Global enterprises are increasingly integrating
self-learning AI/ML models into their ecosystems to vastly improve operational
efficiency, augment human capability, and positively impact the lives of
customers. [ Read More ]

Point of View

AI/ML-based transformation of the retail sector

Point of View

Data Annotation: The life blood of AI/ML applications

Case Study

Enhancing digital assistance

Blog

Quality control in annotation tools


BPM ANALYTICS

Infosys BPM Analytics Services focus on improving business outcomes for
different business units within an organization. We leverage the power of data
combined with our domain expertise and technology prowess to unlock business
value across enterprises by focusing on business metrics that add to the
top-line and profitability of your business. [ Read More ]

Case Study

Positively tackling false positives to deliver $9 Mn savings

Case Study

Responding with ‘agility’ – Live Enterprise for a multinational manufacturing
company

Point of view

Customer analytics services to identify and target high-value customers

Point of view

BPM Analytics and its evolution in the next few years


DIGITAL INTERACTIVE SERVICE

We aim to provide a tool-agnostic and process-centric approach to enterprises
across content management, creative design, multi-channel marketing, social
media services, and digital analytics. Our experienced DIS workforce ensures
reduced time to market, greater accuracy of deliverables and enhanced return on
marketing investments. [ Read More ]

Case Study

Keeping pace with the times

Case Study

Seeking help, finding success

Case Study

Putting content back on the throne

Case Study

Solving modern problems with modern platforms


BUSINESS TRANSFORMATION SERVICES

Do your enterprise/business transformation processes help you to catch the winds
of digital disruption happening all around you? Or do they limit your ability to
speed ahead? Digital and disruptive new-age landscapes have dramatically
accelerated the pace of change for businesses. [ Read More ]

Case Study

Outwitting frauds and saving millions, with analytics

Case Study

Jump starting the financial pulse

Case Study

Combing through a mass of data

Case Study

Eyeing spends intelligently, with analytics


ROBOTIC PROCESS AUTOMATION

Efficiency and productivity like never before. Savings you couldn't imagine in
the past. Unprecedented agility by eliminating effort. And processes that have
their own intelligence. This is the future of BPM, and it's already here with
Infosys BPM Robotic Process Automation (RPA) solutions. [ Read More ]

Case Study

Bot and human – an unstoppable duo

Case Study

Customer disputes and risks? Robots to the rescue

Case Study

Turning the tables on inefficiency using automation

Case Study

Can automation bulldoze the mountain of costs


LEGAL PROCESS MANAGEMENT

Infosys BPM has partnered with general counsels, CPOs, CIOs, and law firms to
transform, standardize, and automate all legal tasks. Our flexible, global
operating model helps you transform your legal function and enable you to focus
more on your core business activities. [ Read More ]

Case Study

Winning back a lost cause

Case Study

A Food Chain of Franchisees

Case Study

As the Wind Blows Over Land

Case Study

Training Your Guns at Counterfeiters





THE NEXT

We bring you powerful advantages to navigate your digital transformation with
our BPM Services


EXPERIENCE

Humanware to enhance end-user experienceCreate unified digital experiences to
enhance customer experience and build loyalty


INSIGHT

Decisions to drive improved outcomesBuild an analytics-driven enterprise to
monetize data


INNOVATE

New models to increase effectivenessFind your path to non-disruptive renewal of
IT landscape.


ACCELERATE

Automate to amplify efficiencyBridge the physical and digital, with
next-generation digital services and platforms.


ASSURE

Ensure and augment complianceLeverage next-generation digital services to be
compliance ready.




ABOUT US

A global leader in next-generation business process management services.

20

Years of Experience

56K+

Passionate innovators spread across 107 nationalities



235

Satisfied customers

43

Delivery locations spread across 16 countries

IN THE NEWS


INFOSYS RECOGNIZED AS A LEADER IN CLOUD SERVICES, SAAS AND BPAAS IN FINANCIAL
SERVICES BY THE NELSONHALL NEAT 2023


INFOSYS BPM RECOGNIZED AS A LEADER AND A STAR PERFORMER IN EVEREST GROUP CAPITAL
MARKETS OPERATIONS - SERVICES PEAK MATRIX® ASSESSMENT 2023


REINVENTING MASTER DATA MANAGEMENT IN HIGH-TECH MANUFACTURING

Digital transformation in finance: Challenges and benefits

Sustainability

Analyst Report



Client Testimonials

Podcasts


CAREERS

Every Infoscion is the navigator of our clients’ digital transformation

Life at Infosys BPM

WHAT OUR PEOPLE SAY

"Ever since I joined in 2015, I knew I wanted to grow within this organization.
I am proud to be an #infoscion."
- Isamar Feliciano
"Infosys BPM provides every employee with a plethora of opportunities and
widespread exposure."
- Betty Liang
"Ever since I joined in 2015, I knew I wanted to grow within this organization.
I am proud to be an #infoscion."
- Isamar Feliciano
"Infosys BPM provides every employee with a plethora of opportunities and
widespread exposure."
- Betty Liang
"Ever since I joined in 2015, I knew I wanted to grow within this organization.
I am proud to be an #infoscion."
- Isamar Feliciano
"Infosys BPM provides every employee with a plethora of opportunities and
widespread exposure."
- Betty Liang
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