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ONEDIRECT IS NOW PART OF GUPSHUP


THE LEADING CONVERSATIONAL ENGAGEMENT PLATFORM


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OMNI CHANNEL PLATFORM TO MANAGE SERVICE, SOCIAL MEDIA, FEEDBACK, MESSAGING AND
WHATSAPP

Trusted by 100+ enterprises. Try it now!
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OUR PRODUCTS

 * SERVICE CLOUD

 * MESSAGING CLOUD

 * FEEDBACK CLOUD

   

 * COMMAND CENTER

OMNI-CHANNEL PLATFORM TO SIMPLIFY YOUR SUPPORT FUNCTIONS

Listen & engage with your customers on 20+ channels including WhatsApp, social,
email, calls, Amazon, website, app, etc.
Automate using 3000+ workflows, collaborate with teams, gather extensive
analytics & get a 360 degree view with our unified solutions.

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ACE CUSTOMER ENGAGEMENT WITH THE FASTEST COMMUNICATION CHANNEL

Combine AI chatbots with human-driven live chat across Website, App & WhatsApp.
Capture leads, faciliate transactions, send notifications & resolve customer
queries in real-time with easy-to-build workflows & advanced routing mechanisms.

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DRIVE NECESSARY ACTION BY CAPTURING CUSTOMER FEEDBACK AT EVERY TOUCHPOINT

Trigger feedback surveys across the customer journey (NPS, CSAT, CES) via Email,
SMS, WhatsApp, Kiosk, etc.
Identify the key moments of delight & discontent of your customers & apply smart
rules to convert these insights into meaningful actionables.

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TURN DATA INTO INSIGHTS

Powerful customer engagement hub; Unified 360° profile of customers
Create micro-segments based on customer behavior to maximize marketing ROI
Create CXO views and arm yourself with actionable insights

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GET A 360-DEGREE VIEW OF DISTINCT FUNCTIONS WITHIN YOUR ORGANIZATION

Setup a command centre with powerful visualizations & real-time trends unlocking
the potential of cross-functional data from customer service, sales, marketing,
feedback, etc.
Gather transformative insights & take data-driven decisions from any screen,
anywhere!

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HEAR FROM OUR CUSTOMERS

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Ankur Warikoo, CEO and Founder, Nearbuy (formerly Groupon)

"We have implemented SAP previously, Oracle as well, but I doubt that anyone has
come close to the solution that OneDirect has provided, their understanding of
customer segments is unparalleled."

 -Alok Kumar, CSO, Aircel

"OneDirect helps us take the customer from a public media to a private wall
garden, while making sure that we do not miss on any customer feedback. We have
been happy customers for more than three years now."

-Dhiraj Chaddha, Head, Marketing, VOLTAS

“We have completed four business cycles with OneDirect. It has certainly helped
us open up this avenue where we can have a real-time dialogue with consumers.
The experience has been pleasant. We have had learnings and we will certainly
evolve, utilizing those learnings.”

Ankit Tandon, VP, Operations, OYO Rooms

"OneDirect helps us understand what people are talking about OYO as a brand, it
helps us not to miss anything that the customers are expressing out there, we
then take this information and process it to improve our product and service."


TRUSTED BY MARKET LEADERS ACROSS INDUSTRIES

 * "Wow !! 200 plus third party platforms. All in one dashboard is just
   amazing."

 * "ORM is extremely important because of it’s impact and OneDirect effectively
   manages it for us."

 * "OneDirect made real-time dialogue with consumers possible."

 * "It is inconceivable how much more we can do with OneDirect."

 * "OneDirect provided us a single dashboard to interact with all our
   customers."

 * "OneDirect has made the management of our people much more effective."

 * "Now the resolution of passenger grievance is incredibly fast. Thanks to
   OneDirect."

 * "With OneDirect we can spend our time having more meaningful conversations
   with our customers."

 * "One dashboard that rules them all."

 * "OneDirect helps our team to look at data as information and make quick
   decisions."

See What OneDirect Can Do For You

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