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Submitted URL: http://freshservice.com/
Effective URL: https://freshservice.com/
Submission: On May 11 via manual from US — Scanned from US
Effective URL: https://freshservice.com/
Submission: On May 11 via manual from US — Scanned from US
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NEW Join us for Global Jam 2022 in 20+ cities around the world. Register now
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Delight your customers with effortless omnichannel service. Freshdesk
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Grow your revenue fast with context-driven sales. Freshsales
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Personalize your marketing with simple, powerful automation. Freshmarketer
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RIGHT-SIZE YOUR IT SERVICE MANAGEMENT
Modernize ITSM with an intuitive, fast time-to-value, and intelligent solution
Get started for free Request demo
TRUSTED BY GLOBAL BRANDS
A UNIFIED SERVICE MANAGEMENT SOLUTION
Deliver delight, increase efficiency, and realize greater ROI with Freshservice
ROBUST AUTOMATIONS
Eliminate repetitive tasks and manual processes, and drive service efficiency
using no-code workflows and powerful automations
INTEGRATED PLATFORM
Integrate service management on a single platform to bridge silos, improve time
to resolution, reduce costs, and improve visibility
RAPID DEPLOYMENT
Customize rapidly with Freshservice's no-code platform. Get expert onboarding,
migration services, and 24x7 support
* Fast Time-to-ValueFreshservice’s out-of-the-box features help you deploy
quickly, enable easier adoption, at scale. Leverage our AI-powered enterprise
platform to unify customer experiences, and enhance employee productivity
with drag and drop integrations.
* Minimize DowntimeBridge the gap between service and operations management to
improve reliability. Prevent critical issues by identifying the right alerts,
collaborate with context, and deliver enhanced end-user experience.
* Increased Agent EfficiencyPut time back into your agents' day by empowering
them with an AI-powered service management tool that provides suggestions and
responses.
* Employee ProductivityMeet employees in the channels of their choice such as
MS Teams, Slack, or the Freshservice chatbot. Empower your employees with an
enriched knowledge base and enhanced self-service experience to access all IT
services through a unified service catalog
* Enterprise Service ManagementStreamline service management across lines of
business, from IT to HR, Facilities, Travel, Legal, and more, with consistent
service experiences over a unified platform for improved visibility and
efficiency
FAST TIME-TO-VALUE
Freshservice’s out-of-the-box features help you deploy quickly, enable easier
adoption, at scale. Leverage our AI-powered enterprise platform to unify
customer experiences, and enhance employee productivity with drag and drop
integrations.
MINIMIZE DOWNTIME
Bridge the gap between service and operations management to improve reliability.
Prevent critical issues by identifying the right alerts, collaborate with
context, and deliver enhanced end-user experience.
INCREASED AGENT EFFICIENCY
Put time back into your agents' day by empowering them with an AI-powered
service management tool that provides suggestions and responses.
EMPLOYEE PRODUCTIVITY
Meet employees in the channels of their choice such as MS Teams, Slack, or the
Freshservice chatbot. Empower your employees with an enriched knowledge base and
enhanced self-service experience to access all IT services through a unified
service catalog
ENTERPRISE SERVICE MANAGEMENT
Streamline service management across lines of business, from IT to HR,
Facilities, Travel, Legal, and more, with consistent service experiences over a
unified platform for improved visibility and efficiency
WANT TO KNOW MORE? EXPLORE PRICING AND PLANS →
GET YOUR HANDS ON AN AWARD-WINNING SOFTWARE
Only 'Challenger' in 2021 Gartner MQ for ITSM Tools
G2 Enterprise Leader Summer 2021
TrustRadius Top Rated ITSM Tool 2021
Gartner Peer Insights Customers' Choice for ITSM Tools
THE FRESHSERVICE IMPACT ON OUR CUSTOMERS
“If another organization is frustrated with their current ITSM tool and wants a
breath of fresh air, then Freshservice is there ready and waiting.”
ADAM LE FEUVRE
Project Manager
M&C Saatchi
INDUSTRY
Advertising
USAGE
IT, HR, Facilities
SELF-SERVICE USE
300%
“We’ve seen infinite improvements in our service desk with Freshservice. Being
an evidence-based business, Freshservice helps us drive intelligent decisions by
letting us track data.”
TOM PEACH-GERAGHTY
Head of IT Operations
Unidays
INDUSTRY
E-commerce
USAGE
HR, DevOps, IT
CUSTOMER SATISFACTION
99%
“If you want to organize the work well, transparency and structure is a
prerequisite. Freshservice offers us that transparency. We no longer need
face-to-face work meetings to distribute the workload, we do it in
Freshservice.”
BENJAMIN MURATET
VP RevTech and Distribution
Radisson Hotels
“I was surprised at the speed of implementation, Freshservice was available the
next day and ready to use in under a week.”
CRAIG BELL
IT Service Director
Cordant
INDUSTRY
Human Resources
USAGE
IT
CUSTOMER SATISFACTION
96%
“We have found great value in Freshservice’s configurable workflows, unified
portal and the ability to set up the platform in local languages. We believe
this will help the way we manage incidents across our locations to provide the
best experience for our customers.”
ANNE-MARIE LETOURNEAU
International Operations Project Manager
HelloFresh
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WANT TO KNOW MORE? READ ALL CUSTOMER STORIES →
SEE HOW YOU CAN RIGHT-SIZE YOUR IT SERVICE MANAGEMENT QUICKLY AND EFFECTIVELY
Start Free Trial View Pricing and Plans
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FRESHSERVICE
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TOP FEATURES
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COMPARE ITSM
* ServiceNow
* Samanage
* Sysaid
* ManageEngine
* BMC Remedy
* Ivanti
* Cherwell
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* Jira Service Management
* HaloITSM
EXISTING USERS
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* What is ITIL? | A complete look at the ITIL Story | Freshservice
What is ITIL? ✓ ITIL Service Lifecycle and ITIL Process ✓ ITIL Guidelines ✓
ITIL with other frameworks ✓ Signup for Free Freshservice IT Service
Management Software
* Why to? & How to? | Freshservice
Check out Why do companies implement frameworks? ✓ Different Types of
Frameworks ✓ ITIL 4 Update ✓ Convergence of Frameworks ✓ Try Freshservice
ITSM Software
* Machine Learning (ML) In ITSM Software | Freshservice by Freshworks
Check out how your agents can achieve mindfulness with machine learning in
Freshservice ITSM Software ✓ Machine Learning at Freshworks ✓ Try
Freshservice
* Knowledge Base for your IT Support | SignUp for Freshservice
Knowledge Base for your IT Support ✓ Create your own knowledge base for the
incidents and improve self service with Freshservice's ITIL service desk.
* Scale Your Business Productivity by using Freshservice ITSM
Check out How Freshservice helps you scale your business productivity ✓
Advantages of Freshservice ITSM Software ✓ Try Freshservice ITIL Tool.
* Redefine self-service with Conversational Portal | Freshservice
Check out How a user can chat with a self-service portal to raise a ticket or
request a service item with Freshservice ITSM software ✓ Try Freshservice
ITIL Software
* Freshservice Reseller - Itamsoft
* Freshworks named the only CHALLENGER in 2021 Gartner® Magic Quadrant™ for
ITSM Tools
Freshworks named the only CHALLENGER in 2021 Gartner® Magic Quadrant™ for
ITSM Tools
* Turn data into insights with Freshservice Analytics
Turn data into insights with Freshservice Analytics ✓ Did you know that 55%
of businesses do not find all their metrics useful or valuable? ✓ Try
Freshservice ITSM Tool
* IT security and the service desk | Webinar | Freshservice
Check our Webinar on How a great service desk can contribute to IT security ✓
Bridging the gap : IT security and the service desk ✓ Freshservice
* ConnectWise Alternative | Sign Up for Freshservice ITSM Software
Looking for ConnectWise Alternatives? ✓ Try Freshservice - the powerfully
simple IT Service Desk ✓ Sign Up for Free ITSM Software.
* Service Level Agreement | SLA Best Practices | Try Freshservice
Check out the Best Practices of Service Level Agreement ✓ What is SLA? ✓ What
does an SLA contain? ✓ What is an Operational Level Agreement (OLA)? Try
Freshservice
* The ITIL Framework What it is and what it entails A walkthrough of the ITIL
service lifecycle, its stages, and processes
ITIL Framework ✓ Stages and processes of the ITIL framework ✓ Stages of ITIL
Service Lifecycle ✓ Try Freshservice IT Service Management
* Freshservice Reseller - Searce
* Freshservice Features | ITIL Service Desk Software
Freshservice cloud based IT service management software with automated asset
management features can turn your chaotic ticketing system to ITIL aligned
service desk.
* Freshservice Case Study
M&C Saatchi replaced an existing ITSM tool with Freshservice, and saw
improved service quality and a 300% increase in self-service use.
* IT Financial Management Software | Freshservice ITAM
Freshservice IT Financial Management software control your service desk costs
in an economical manner ✓ Sign up for Free Freshservice ITSM Software
* Service Desk Gamification with Freshservice | ITSM Software
IT support comes with its share of challenges and stress ✓ It's a lot harder
to deal with if you let work get mundane ✓Try Freshservice ITSM Software
* Freshservice ITSM System | ITIL-aligned service desk software
Cloud based ITSM software for your service desk ✓ Powerful IT help desk
automation tool to manage incidents, assets and more ✓ Sign Up for
Freshservice ITSM System
* Issue Tracking Best Practices | ITSM Software | Freshservice
Check out the best practices in Issue Tracking ✓ Issue Classification Best
Practices ✓ Best Practices for Issue Assigning to Support Agents ✓ Try
Freshservice
Sorry, our deep-dive didn’t help. Please try a different search term.
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