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SOLUTIONS


CUSTOMER EXPERIENCE

Increase customer loyalty and improve your bottom line. Create effortless
experiences that bring customers back again and again.

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SOLUTIONS

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SOLUTIONS


TECHNOLOGY EXCELLENCE

Embrace speed and agility through automation. Differentiate your business with
the secure and resilient delivery of technology.

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SOLUTIONS

 * Overview
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SOLUTIONS


EMPLOYEE EXPERIENCE

Keep your hybrid workforce engaged and productive. Make work easier with a
unified experience that brings together people, workplaces, processes, and
technology.

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SOLUTIONS

 * Overview
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SOLUTIONS


OPERATIONAL EXCELLENCE

Deliver long-term, strategic value and reduce risk by connecting your
operations. Strengthen common services and meet changing expectations for global
business services and ESG impact.

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SOLUTIONS

 * Overview
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SOLUTIONS


HYPERAUTOMATION AND LOW CODE

Build apps faster with low code. Embrace hyperautomation to modernize and
innovate across the enterprise.

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SOLUTIONS

 * Overview
 * Low-code app development
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INDUSTRIES

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 * Energy and Utilities
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 * Service Providers
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SERVICENOW IMPACT

Speed ROI with ServiceNow Impact. Get a personalized value acceleration solution
that boosts your expertise and transforms your digital journey.

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 * ServiceNow Impact




CUSTOMER EXPERIENCE

Increase customer loyalty and improve your bottom line. Create effortless
experiences that bring customers back again and again.

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EMPOWER THE WHOLE COMPANY TO SERVE THE CUSTOMER

Automate and streamline work across the enterprise. Unite people, systems, and
processes to exceed customer expectations.

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TECHNOLOGY EXCELLENCE

Embrace speed and agility through automation. Differentiate your business with
the secure and resilient delivery of technology.

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AUTOMATE AND OPTIMIZE TECHNOLOGY SERVICE OPERATIONS

Reimagine always-on technology services. Automate service operations to enhance
productivity and give employees a superior work experience.

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EMPLOYEE EXPERIENCE

Keep your hybrid workforce engaged and productive. Make work easier with a
unified experience that brings together people, workplaces, processes, and
technology.

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BOOST EMPLOYEE PRODUCTIVITY AND ENGAGEMENT

Connect your employees across digital channels. Simplify how they get service,
support, and information so they can do their best work from anywhere.

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OPERATIONAL EXCELLENCE

Deliver long-term, strategic value and reduce risk by connecting your
operations. Strengthen common services and meet changing expectations for global
business services and ESG impact.

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DRIVE EFFICIENCIES THROUGH GLOBAL BUSINESS SERVICES

Move global business services up the value chain to expand scope and scale.
Automate end-to-end process flows, integrations, and back-end systems.

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MANAGE RISK AND RESILIENCE IN REAL TIME

Embed risk-informed decisions in your day-to-day work. Gain real-time visibility
and drive strategic results with resilient business.

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HYPERAUTOMATION AND LOW CODE

Build apps faster with low code. Embrace hyperautomation to modernize and
innovate across the enterprise.

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SERVICENOW IMPACT

Speed ROI with ServiceNow Impact. Get a personalized value acceleration solution
that boosts your expertise and transforms your digital journey.

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FEATURED CAPABILITIES

 * Admin Center




ACCELERATE INNOVATION WITH LOW-CODE APP DEV

Spark innovation with more creators and less complexity. Empower citizen
developers with low-code tools for building apps at scale.

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AUTOMATE AND CONNECT ANYTHING TO SERVICENOW

Transform manual tasks and mundane work into digital workflows. Modernize with
RPA and integrate modern tools enterprise-wide to increase output and business
results.

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ALL PRODUCTS AND SOLUTIONS

Simplify the way you work. Deliver great experiences and enhance productivity
with powerful digital workflows across all areas of your business.

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EDUCATION

Modernize learning to create amazing experiences for all.

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EDUCATION

Modernize learning to create amazing experiences for all.

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ENERGY AND UTILITIES

Automate critical operations to provide highly available, reliable services.

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HEALTHCARE AND LIFE SCIENCES

Deliver better outcomes now and into the future with health IT.

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FEATURED PRODUCTS

 * Healthcare and Life Sciences Service Management




GOVERNMENT

Enable better decision-making to deliver optimized government services.

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FEATURED PRODUCTS

 * Public Sector Digital Services




FINANCIAL SERVICES

Create seamless experiences for customers and agents with compliance.

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FEATURED SOLUTIONS

 * Financial Services Operations




MANUFACTURING

Set a new standard for manufacturing with truly connected operations.

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FEATURED PRODUCTS

 * Manufacturing Connected Workforce
 * Operational Technology Management




NONPROFIT

Make the work of your nonprofit flow seamlessly and focus on the things that
matter most.

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RETAIL

Digitize and automate workflows to enhance the customer experience, online and
in-store.

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SERVICE PROVIDERS

Develop innovative solutions with a modern service provider platform.

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TELECOMMUNICATIONS, MEDIA, AND TECHNOLOGY

Scale and support operations with end-to-end digital workflows.

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FEATURED PRODUCTS

 * Order Management for Technology Providers
 * Technology Provider Service Management
 * Telecommunications Network Inventory
 * Telecommunications Service Management
 * Telecommunications Service Operations Management




WORKFLOWS

 * Technology Workflows
 * Employee Workflows
 * Customer Workflows
 * Creator Workflows
 * 
 * All Products and Solutions


PRODUCTS


TECHNOLOGY WORKFLOWS

Build the future of IT with digital workflows on a single, unified platform.
Connect your enterprise and modernize operations to transform your business.

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PRODUCTS

 * Overview of Technology Workflows
 * IT Service Management
 * IT Operations Management
 * ServiceNow Cloud Observability
 * Strategic Portfolio Management
 * Application Portfolio Management
 * IT Asset Management
 * Enterprise Asset Management
 * Security Operations
 * Governance, Risk, and Compliance
 * Telecommunications Network Inventory
 * Telecommunications Service Operations Management
 * Operational Technology Management

FEATURED SOLUTIONS

 * Employee portal
 * ESG solutions


PRODUCTS


EMPLOYEE WORKFLOWS

Create connected, engaging employee experiences. Motivate your workforce and
make it easy for employees to get what they need, when they need it.

Learn More

PRODUCTS

 * Overview of Employee Workflows
 * HR Service Delivery
 * Workplace Service Delivery
 * Health and Safety
 * Legal Service Delivery
 * Sourcing and Procurement Operations
 * Supplier Lifecycle Operations

FEATURED SOLUTIONS

 * Employee portal
 * Employee journeys
 * Digital workplace services
 * ESG solutions


PRODUCTS


CUSTOMER WORKFLOWS

Go beyond traditional CRM and field service. Drive customer loyalty with
connected digital workflows that automate work across departments.

Learn More

PRODUCTS

 * Overview of Customer Workflows
 * Customer Service Management
 * Field Service Management
 * Financial Services Operations
 * Telecommunications Service Management
 * Order Management
 * Order Management for Technology Providers
 * Order Management for Telecommunications
 * Technology Provider Service Management
 * Healthcare and Life Sciences Service Management
 * Public Sector Digital Services

FEATURED SOLUTIONS

 * ESG solutions
 * Vaccine management


PRODUCTS


CREATOR WORKFLOWS

Build digital workflow apps fast with a low-code platform. Quickly scale across
the enterprise to create intuitive, connected experiences users love.

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PRODUCTS

 * Overview of Creator Workflows
 * App Engine
 * Automation Engine
 * Integration Hub
 * Manufacturing Connected Workforce
 * ServiceNow App Store

FEATURED SOLUTIONS

 * ESG solutions
 * Citizen development program

 * All Products and Solutions


TECHNOLOGY WORKFLOWS

Build the future of IT with digital workflows on a single, unified platform.
Connect your enterprise and modernize operations to transform your business.

Learn More


FEATURED SOLUTIONS

 * Employee portal
 * ESG solutions




IT SERVICE MANAGEMENT

Transform the impact, speed, and delivery of IT. Provide resilient services that
increase productivity and create amazing experiences wherever your employees
work.

Learn More View Demo


FEATURED CAPABILITIES

 * Change Management
 * Virtual Agent chatbot
 * Predictive Intelligence machine learning
 * Workforce Optimization
 * Process Optimization


IT OPERATIONS MANAGEMENT

Deliver proactive digital operations with AIOps. Use insights and automation to
predict issues, reduce user impact, and streamline resolutions.

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FEATURED CAPABILITIES

 * Discovery
 * Service Mapping
 * Predictive AIOps
 * Cloud Management
 * CMDB


SERVICENOW CLOUD OBSERVABILITY

Gain insights to detect and respond to changes in cloud-native applications.
Navigate easily from effect to cause. Formerly Lightstep.

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STRATEGIC PORTFOLIO MANAGEMENT

Gain the insights you need to move from strategy to business outcomes in a
constantly changing world. This product was formerly known as IT Business
Management (ITBM).

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FEATURED CAPABILITIES

 * Project Portfolio Management
 * Agile Development
 * Demand Management
 * Resource Management


APPLICATION PORTFOLIO MANAGEMENT

Align your apps with business strategy. Reduce risk and lower costs while
accelerating cloud adoption.

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IT ASSET MANAGEMENT

Take control of your IT assets. Automate the end-to-end lifecycle for software,
hardware, and cloud assets to optimize costs while reducing risk.

Learn More View Demo


FEATURED CAPABILITIES

 * Software Asset Management
 * Hardware Asset Management
 * Asset Management
 * Cloud Insights


ENTERPRISE ASSET MANAGEMENT

Control CapEx and OpEx, minimize risk, and automate the full asset lifecycle.

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SECURITY OPERATIONS

Identify, prioritize, and respond to threats faster. Connect existing security
tools with a security orchestration, automation, and response engine to quickly
resolve incidents.

Learn More View Demo


FEATURED CAPABILITIES

 * Security Incident Response
 * Vulnerability Response


GOVERNANCE, RISK, AND COMPLIANCE

Manage risk and resilience in real time. Embed risk-informed decisions into
daily work across the enterprise for improved business resilience.

Learn More View Demo


FEATURED CAPABILITIES

 * Business Continuity Management
 * Risk Management
 * Operational Risk Management
 * Policy and Compliance Management
 * Third-party Risk Management


TELECOMMUNICATIONS NETWORK INVENTORY

Consolidate network inventory and enable lifecycle automation for resources and
services on a single platform. 

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TELECOMMUNICATIONS SERVICE OPERATIONS MANAGEMENT

Proactively monitor the health of your networks and services to prevent
downtime. Streamline your response with machine learning and advanced analytics.

Learn More View Demo



OPERATIONAL TECHNOLOGY MANAGEMENT

Safeguard operational technology (OT) systems with digital workflows that
respond quickly to threats. Improve resilience and uptime with a single system
of action.

Learn More



EMPLOYEE WORKFLOWS

Create connected, engaging employee experiences. Motivate your workforce and
make it easy for employees to get what they need, when they need it.

Learn More


FEATURED SOLUTIONS

 * Employee portal
 * Safe workplace
 * Digital workplace services
 * ESG solutions
 * Employee journeys




HR SERVICE DELIVERY

Deliver the right experience to employees anywhere. Improve productivity by
streamlining the employee service experience with intelligent workflows.

Learn More View Demo


FEATURED CAPABILITIES

 * Case and Knowledge Management
 * Employee Center
 * Enterprise Onboarding
 * Employee Journey Management
 * Now Mobile app


WORKPLACE SERVICE DELIVERY

Provide modern digital experiences for employees. Enable the new world of hybrid
work and support a safe working environment.

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HEALTH AND SAFETY

Create a strong safety culture by supporting employee health. Equip teams with
tools to automate incident reporting and investigation.

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LEGAL SERVICE DELIVERY

Deliver legal services for your enterprise at the speed of the business.
Modernize legal operations to make faster decisions and increase productivity.

Learn More View Demo



SOURCING AND PROCUREMENT OPERATIONS

Connect processes end to end. Streamline procurement for employees, boost
productivity, and enable work team efficiencies across the enterprise.

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SUPPLIER LIFECYCLE OPERATIONS

Transform the management of your suppliers with digital experiences for
onboarding and collaboration.

Learn More



CUSTOMER WORKFLOWS

Go beyond traditional CRM and field service. Drive customer loyalty with
connected digital workflows that automate work across departments.

Learn More


FEATURED SOLUTIONS

 * ESG solutions
 * Vaccine management




CUSTOMER SERVICE MANAGEMENT

Improve service operations and engage customers. Bring front, middle, and back
offices together to proactively address issues and automate common requests.

Learn More View Demo


FEATURED CAPABILITIES

 * Knowledge Management
 * Virtual Agent chatbot
 * Workforce Optimization
 * Process Optimization
 * Task Intelligence


FIELD SERVICE MANAGEMENT

Boost customer satisfaction with efficient field service management. Connect
field service with other teams and mobile tools to quickly respond to and
prevent issues.

Learn More View Demo


FEATURED CAPABILITIES

 * Dispatcher Workspace
 * Dynamic Scheduling
 * Schedule Optimization
 * Inventory Management
 * Asset and Cost Management


FINANCIAL SERVICES OPERATIONS

Unite your front, middle, and back offices. Provide efficient, resilient
financial services operations for enhanced customer and employee experiences.

Learn More View Demo



TELECOMMUNICATIONS SERVICE MANAGEMENT

Connect your telecom operations—from the network to the customer—on a single
platform. Enable CSPs to enhance customer care and automate service assurance.

Learn MoreView Demo



ORDER MANAGEMENT

Connect the ordering lifecycle from order capture to fulfillment. Drive
efficiencies and create effortless experiences for your customers.

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ORDER MANAGEMENT FOR TECHNOLOGY PROVIDERS

Streamline order management to accelerate revenue and deliver personalized
experiences, all while capitalizing on everything-as-a-service (XaaS).

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ORDER MANAGEMENT FOR TELECOMMUNICATIONS

Scale order management to take on modern telecom opportunities and build for
customer success. Speed new products to market and quickly turn services into
revenue.

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TECHNOLOGY PROVIDER SERVICE MANAGEMENT

Elevate the experience for your XaaS customers with AI-powered self-service and
proactive care. Make work flow across teams and the value chain.

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HEALTHCARE AND LIFE SCIENCES SERVICE MANAGEMENT

Create consumer-grade healthcare experiences and stay focused on patients
through improvements to operational performance. Increase agility across the
organization.

Learn More



PUBLIC SECTOR DIGITAL SERVICES

Digitize, modernize, and speed up the delivery of government services. 

Learn More



CREATOR WORKFLOWS

Build digital workflow apps fast with a low-code platform. Quickly scale across
the enterprise to create intuitive, connected experiences users love.

Learn More


FEATURED SOLUTIONS

 * ESG solutions
 * Citizen development program




APP ENGINE

Reimagine every process as a digital workflow. Empower developers and builders
of all skill levels to create low-code workflow apps fast.

Learn More View Demo


FEATURED CAPABILITIES

 * App Engine Studio
 * Studio IDE
 * Mobile app development
 * Delegated Development
 * Source Control & CI/CD


AUTOMATION ENGINE

Automate and connect anything to ServiceNow. Unify your approach to
hyperautomation with API integration and robotic process automation.

Learn More


FEATURED CAPABILITIES

 * Automation Center
 * RPA Hub


INTEGRATION HUB

Reduce cost and complexity for ServiceNow integrations. Quickly connect
workflows to critical business systems and simplify cross-enterprise automation.

Learn More


FEATURED CAPABILITIES

 * Spokes
 * Process Automation Designer
 * Flow Designer


MANUFACTURING CONNECTED WORKFORCE

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