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 * Contact Us
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 * Licensing Center
    * Overview
    * Apply for a License
    * Add a Line of Authority
    * Renew a License
    * Change Contact Info
    * Attachments Warehouse
    * About Licensure
    * Review State-Specific Requirements

 * Products & Services
    * Overview
    * Producer Database (PDB)
    * Request a Producer Database Report
    * NIPR Gateway
    * Resellers
    * Company Appointment Renewals
    * NAIC/NIPR Account Manager Billing
    * NAIC Uniform Applications

 * About NIPR
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    * Mission/Vision
    * Strategic Plan
    * News & Events
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    * NIPR Jobs

 * Help
    * FAQ
    * Product Definitions
    * Helpful Tools
       * Check Your Application Status
       * Look Up Your National Producer Number (NPN)
       * Print Your Application Receipt
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HELP

If you don't find your answer here please contact our support team via the
Contact-Us option. We're glad to help!


NIPR PRODUCT LIST BY STATE

NIPR PRODUCT LIST BY STATE

For an overview of all products offered by NIPR, by state, review the PDF below.

NIPR Product List by State


FREQUENTLY ASKED QUESTIONS


FIRST-TIME LICENSURE

Q.


WHY AM I RECEIVING A “NO STATES AVAILABLE” MESSAGE WHEN ATTEMPTING TO APPLY?

If you are unable to apply for the lines for which you have qualified, please
contact the state to verify that they have received the exams and/or
pre-licensing education completion information if applicable. Please also ensure
that they have reported them to NIPR with the correct last name, SSN and date of
birth.



Q.


WHY AM I UNABLE TO SELECT A LINE OF AUTHORITY?

If you are unable to apply for the lines for which you have qualified, please
contact the state to verify that they have received the exams and/or
pre-licensing education completion information if applicable. Please also ensure
that they have reported them to NIPR with the correct last name, SSN, and date
of birth.



Q.


WHY AM I UNABLE TO PROCEED PAST THE AFFILIATIONS PAGE?

If the affiliation information is required in the state in which you are
applying or attempting to renew you must ensure that all fields on the page are
populated. If you are not required to report this information you must leave all
fields blank including the state name drop down field. 



Q.


HOW DO I SUBMIT REQUIRED DOCUMENTATION?

Applicants with a pending transaction with a yes response to a background
question may upload documents via the Background Questions Supporting Documents
(BQSD)

If you are actively licensed and wish to report an action to a state insurance
department you may do so via Reporting of Actions (ROA).

All other additional documentation (work authorizations, affiliations, bonds,
supplemental forms, etc.) related to a pending application must be forwarded to
the state insurance department directly. Use the State Contact Information & FAQ
Tool to review the state's contact information.



Go to the BDSQ Go to the ROA


RENEWING YOUR LICENSE

Q.


WHY AM I RECEIVING A “NO STATES AVAILABLE” MESSAGE WHEN ATTEMPTING TO RENEW?

If you are unable to apply for a particular line offered via NIPR please verify
that the line is actively held in your resident state. If the line is not held,
you are unable to request that line via NIPR.



Q.


WHY AM I UNABLE TO SELECT A LINE OF AUTHORITY?

If you are unable to apply for a particular line offered via NIPR please verify
that the line is actively held in your resident state. If the line is not held,
you are unable to request that line via NIPR.




CONTACT CHANGE REQUEST

Q.


HOW DO I UPDATE AN ADDRESS AND /OR CONTACT INFORMATION ASSOCIATED WITH AN
APPLICATION I AM ATTEMPTING TO COMPLETE?

You cannot change your address or contact information within an application. To
update individual licensee address, phone, and email data you may submit a
request via the Contact Change Request tool. It takes 3-5 days to process a
change made through CCR.



More About Contact Change Requests
Q.


HOW DO I UPDATE AN ADDRESS AND /OR CONTACT INFORMATION ASSOCIATED WITH
MY BUSINESS ENTITY LICENSE?

Business Entities for the state(s) below may submit Contact Change Request via
the following link: NIPR Contact Change Request

 * North Carolina

All others must notify states of a change directly. For state contact
information and/or to review the states response to the frequently asked
question related to entity address changes select the link below

https://nipr.com/help/state-contact-cards



Find State Contact Information
Q.


HOW DO I UPDATE AN ADDRESS AND /OR CONTACT INFORMATION ASSOCIATED WITH
MY INDIVIDUAL LICENSE?

You may submit individual licensee address, phone, and email changes/updates
using the Contact Change Request tool found at the link listed below.  NIPR
applications and tools display data that is reported by the states, however the
NIPR does not make manual updates or changes to state data and the data may not
be changed within an application. Once you submit the change using the link
below please allow 3-5 days to update within the application provided the
license is in an active status. 



Q.


HOW DO I CHANGE MY RESIDENT STATE WITH NIPR?

State rules vary on how changes to residency status are processed. You will need
to contact the state(s) you are transferring to and from directly for specific
instructions. The link below will direct you to a tool that will direct you to
the contact information for each state's insurance department.



Find State Contact Information
Q.


IS THERE A WALKTHRU PAGE FOR CCR?

CCR Walkthru




ATTACHMENT WAREHOUSE

Q.


WHAT IS THE DIFFERENCE BETWEEN BACKGROUND QUESTION SUPPORTING DOCUMENTATION
(BQSD) AND REPORTING OF ACTIONS (ROA)?

BQSD is for submitting supporting documentation regarding a "yes" answer to a
uniform background question within an NIPR Online Application.  ROA is for
reporting, to all the states you are licensed in, any new criminal, civil or
administrative action taken against you.



Q.


HOW LONG ARE MY DOCUMENTS SAVED IN THE WAREHOUSE?

Documents are saved in the warehouse for ten (10) years.



Q.


WHY CAN'T I SIGN-IN TO THE ATTACHMENT WAREHOUSE FOR BQSD?

In order to sign-in you must have an electronic license or renewal transaction
in a pending status in our system with a "yes" answer to one of the uniform
background questions.  All other additional documentation (work authorizations,
affiliations, bonds, supplemental forms, etc.) related to a pending application
must be forwarded to the state insurance department directly. 



Find State Contact Information
Q.


CAN I UPLOAD MORE THAN ONE DOCUMENT?

Yes, you may upload as many documents as necessary.



Q.


HOW CAN I DELETE A DOCUMENT, OR MAKE CHANGES TO INFORMATION IN THE ATTACHMENTS
WAREHOUSE?

 * Documents cannot be deleted once they have been submitted
 * Information contained in fields associated with a document cannot be changed
   once the document is submitted.



Q.


WHAT STATES CURRENTLY ALLOW SUBMISSION OF DOCUMENTS VIA THE ATTACHMENTS
WAREHOUSE?

All states currently participate in NIPR's Attachment Warehouse for the
submission of documentation related to a "Yes" response to a uniform background
question and reporting of actions for an existing license.



Q.


WHAT ELECTRONIC FILE FORMATS ARE ACCEPTED?

Accepted formats are doc, docx, gif, jpg, jpeg, jpe, pdf.




SUBSCRIBER SERVICES

Q.


HOW DOES MY COMPANY SIGN UP FOR A SUBSCRIBER SERVICES ACCOUNT?

Access to NIPR’s Subscriber Services is provided after the completion of the
Producer Database Access form and the appropriate license agreement. Please use
the Contact Us form to contact NIPR’s Business Development team.



Contact Us
Q.


HOW DO I RESET MY SUBSCRIBER SERVICES PASSWORD?

 * The company administrator for your account can reset your password. If you do
   not know who your company administrator is, please use the Contact Us form to
   contact NIPR’s Business Development team.
 * On the Subscriber Services login page, you can use the Forgot Password link
   to answer your challenge questions and reset your password. If you do not
   know the answers to the challenge questions and/or the system does not
   recognize your user ID, please use the Contact Us form to contact NIPR’s
   Business Development team.



Contact Us
Q.


HOW DO I PULL REPORTS?

Please see the Producer Database User Guide for detailed instruction for pulling
reports.



Producer Database (PDB) User Guide
Q.


DOES NIPR OFFER APIS FOR THEIR SERVICES?

Yes. Please use the Contact Us form to contact NIPR’s Business Development team
for more information.



Contact NIPR
Q.


I’M THE ADMINISTRATOR FOR MY COMPANY’S SUBSCRIBER SERVICES ACCOUNT. HOW DO I
CREATE NEW USER IDS, RESET PASSWORDS, AND DO ACCOUNT MAINTENANCE?

Please refer to the Industry Admin Application User Guide for detailed
information on adding new users, resetting passwords, and account maintenance.



NIPR Industry Administrator User Guide
Q.


ARE THERE ADDITIONAL FEES FOR ADDING NEW USERS TO A SUBSCRIBER SERVICES ACCOUNT?

No. All users accessing Subscriber Services on behalf of a company must have
his/her own login credentials, so we do not charge a fee for these.



Q.


HOW DO I PAY MY SUBSCRIBER SERVICES INVOICE?

Monthly subscriber services invoices are paid through Account Manager. If you do
not know your Account Manager login credentials, please contact
niprcollections@nipr.com



Q.


I DO NOT KNOW MY ACCOUNT MANAGER LOGIN CREDENTIALS.

If you do not know your Account Manager login credential, please contact
niprcollections@nipr.com. 



Q.


HOW DO I SUBMIT APPOINTMENTS/TERMINATIONS USING IA&T?

Please review the user guide for information on how to process request via
NIPR's Interactive Appointments and Terminations tool.



Interactive Appointments and Terminations User Guide


PRODUCER DATABASE (PDB)

Q.


WHAT IS PDB ALERTS?

PDB Alert Documentation 



Q.


WHAT IS THE PRODUCER DATABASE (PDB)?

The Producer Database (PDB) is a central repository of producer licensing
information updated on a timely basis by participating state insurance
departments. The PDB includes data from external databases such as the
Regulatory Information Retrieval System (RIRS) to provide a more comprehensive
producer profile.



Q.


WHAT INFORMATION IS PROVIDED THROUGH THE PDB?

General demographic information, license and appointment information, as well as
regulatory actions. Visit the Producer Database page for more information.



Q.


WHO DO I CONTACT IF I FIND A DISCREPANCY IN INFORMATION BEING SUPPLIED TO THE
PDB?

The information displayed in the Producer Database (PDB) comes directly from the
participating state insurance departments. For data in the PDB to be changed, it
must be sent to NIPR by a participating state insurance department. Please
contact the department of insurance for the state that is supplying the
incorrect information. When the state updates their database, it will
automatically be sent to the PDB.



Q.


HOW DO I BECOME A PDB CUSTOMER AND HOW MUCH DOES IT COST?

For more information regarding becoming a PDB customer, please contact the NIPR
Marketing Department at (816) 783-8467 or marketing@nipr.com.



Q.


HOW DO I OBTAIN A PDB REPORT WITHOUT BECOMING A CUSTOMER?

To obtain your own PDB report you will need to review the requirements and
submit the request form.



Request a Producer Database Report


COMPANY APPOINTMENT RENEWALS

Q.


WHY IS THE STATE I AM TRYING TO RENEW NOT LISTED AS A STATE TO SELECT?

Please check NIPR's Appointment Renewals Announcements for the renewal period
and license types accepted for electronic renewals for each state.



Q.


WHY DON’T ANY INVOICES SHOW FOR MY COMPANY?

 * Please use only one form of search criteria.
 * You may have appointments for license types that are not renewable through
   NIPR.
 * If you just submitted a payment for another invoice, you may need to restart
   your browser to access invoices for other companies.



Q.


HOW CAN I DOWNLOAD THE INVOICE INTO AN EXCEL SPREADSHEET?

Enter the company information to search for the invoice, choose "Download Text"
from the drop down box and click “GO.” You will be prompted to save or open the
file you are trying to download. This will open in an excel spreadsheet.




ACH / ELECTRONIC CHECK PAYMENTS

Q.


WHEN AM I REQUIRED TO FURNISH NIPR'S ACH TO MY BANK?

You may need to provide pre-authorization to your bank prior to paying for an
NIPR product or service via electronic check. If you are unsure if your account
requires pre-authorization, please contact your bank.



Q.


WHAT IS THE NIPR ACH NUMBER?

To pre-authorize the electronic transfer of funds from your account, your bank
will require an Automated Clearing House (ACH) number from NIPR.  This number
should be communicated to your authorizing bank.  The NIPR ACH number is:
9431763793. Use 'NIPR' for the company name.



Q.


DO I NEED TO HAVE NIPR COMPLETE OUR ACH FORM?

No, since NIPR utilizes a third party vender to process the electronic check
payments, only the ACH number and company name are required.



Q.


IS THE ABA NUMBER REQUIRED FOR ELECTRONIC CHECKS?

No. The American Banking Association(ABA) number is only needed when companies
are conducting transfers directly.



Q.


DO ALL BANKS AND CREDIT UNIONS ACCEPT ELECTRONIC PAYMENTS?

No. Smaller banks and some credit unions may not be setup to process electronic
checks. Contact your bank if you are not sure they will accept electronic
checks.



Q.


IS THERE A CUSTOMER SERVICE NUMBER TO CALL IF I HAVE OTHER QUESTIONS ABOUT
ELECTRONIC CHECKS?

If you have general questions, please contact NIPR Customer Service at: (855)
674-NIPR (6477)



Q.


ARE THERE ANY FEES FOR USING ELECTRONIC CHECK PAYMENTS FOR NIPR?

No.  There are no additional processing fees associated with electronic check
payments.



Q.


WHAT IF MY CHECK ‘BOUNCES’ OR PAYMENT FAILS IN SOME WAY?

A payment may fail after the transaction has been submitted to the state. This
can happen for an incorrect routing number, closed account or other reason
beyond the control of NIPR.  The transaction cannot be cancelled at this time. 
NIPR will contact you for payment to NIPR for the completed transaction.



Q.


ARE THERE ANY EXTRA FEES OR PENALTIES IF MY ELECTRONIC CHECK FAILS?

There will be a returned check charge for each electronic check that does not
clear the bank. Additionally, NIPR will contact you regarding the failed
payment.  If payment is not resolved in a reasonable amount of time, NIPR will
also contact the State in which you are attempting to conduct business to inform
them that payment has not been received.  Once the payment has been resolved,
NIPR will again contact the state to inform them of the resolution.



Q.


IS THERE A LIMIT TO THE LENGTH OF THE CHECK NUMBER?

The check number may vary in length but the field may be up to 9-digits long.



Q.


WHAT IF I DON'T HAVE A CHECK NUMBER?

The check number is not sent in the ACH file, so customers can enter any number
that has not been used in the system. The check number field is used to make
sure that duplicate check numbers are not entered. Note: Banks use ?0001? to
denote a check without a number.



Q.


WHAT IS THE "DENIED" PAGE?

The denied screen is an indication that the information you have entered is not
valid.  Please check your entry and try again.




MISCELLANEOUS

Q.


HOW DO I CHANGE MY RESIDENT STATE WITH NIPR?

State rules vary on how changes to residency status are processed. You will need
to contact the state(s) you are transferring to and from directly for specific
instructions. The link below will direct you to a tool that will direct you to
the contact information for each state's insurance department.



Find State Contact Information
Q.


HOW DO I PRINT A LICENSE?

To be directed to the states site to print/request a license copy you may select
the state name on the map found at the following link: Print My License.   NIPR
provides the link as a courtesy, we do not manage the sites that the states use
to provide license prints or any requested fees. If you experience an issue or
need assistance on the states site, you'll need to contact the state directly or
the states vendor. You may select the state name on the following link: State
Contact Information to review the states contact information. Please note that
if you have submitted a recent transaction you must wait until after the state
has approved the initial license or renewal request.



Q.


HOW DO I CONTACT A STATE’S DEPARTMENT OF INSURANCE?

Select the state name on link below to review the states contact information.

https://nipr.com/help/state-contact-cards



Q.


HOW DO I UPDATE AN ADDRESS AND /OR CONTACT INFORMATION ASSOCIATED WITH AN
APPLICATION I AM ATTEMPTING TO COMPLETE?

You cannot change your address or contact information within an application. To
update individual licensee address, phone, and email data you may submit a
request via the Contact Change Request tool. It takes 3-5 days to process a
change made through CCR.



More About Contact Change Requests
Q.


HOW DO I CORRECT THE DATE OF BIRTH, SOCIAL SECURITY NUMBER, OR FEIN (FEDERAL
EMPLOYER IDENTIFICATION NUMBER) ASSOCIATED WITH MY LICENSE RECORD?

To correct date of birth, social security number, or FEIN, you must notify the
state(s) in which you have identified incorrect data of the change. 



Q.


MY NIPR MOBILE APP IS NOT WORKING. HOW DO I RESOLVE THIS?

For security reasons, the mobile app is only allowed to be installed on one
device. If you have a new phone, please Contact Us and we will reset the mobile
app for you.



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Kansas City, MO 64106



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