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Submitted URL: https://www.my.telstra.com.au/myaccount/updateEmail
Effective URL: https://www.telstra.com.au/support/account-payment/how-can-i-receive-my-bill
Submission: On June 15 via manual from AE — Scanned from AU
Effective URL: https://www.telstra.com.au/support/account-payment/how-can-i-receive-my-bill
Submission: On June 15 via manual from AE — Scanned from AU
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Publisher: Telstra Name: How can I receive my bills? - Telstra Copyrighted By:
Telstra Family Friendly: Yes Language: English
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YOUR BILL WITH TELSTRA
IT’S TIME TO SAY GOODBYE TO PAPER BILLS
From 20 May 2023, paper bills will incur a fee of $2.20 including GST. We get
that sometimes you may prefer a paper bill, but to avoid a fee you can switch to
electronic billing today.
WHY ARE WE CHARGING A FEE FOR PAPER BILLS?
As a technology company we encourage you to interact with us digitally. The best
way to do that is through the My Telstra app, where you can manage your account,
pay for your services, access support easily and much more.
You can continue to get a paper bill without charge if you:
* have a Telstra Pensioner Discount, an Australian Government Health Care card
or Veteran’s Affairs concession,
* are on the Telstra Disability Equipment Program, receiving a Braille or Large
Print Bill, or
* don’t have an email address and access to an active internet service.
If you think you should be exempt, you can message us, visit a Telstra store or
call us on 13 22 00.
If you have a Telstra Upfront Mobile Plan, you won’t receive a bill. Instead,
you’ll receive a tax invoice after your AutoPay payment is successful. You’ll
get an SMS to let you know when your tax invoice is ready to view, download and
print from the My Telstra app.
GENERAL FAQS
* HOW DO I CHANGE FROM PAPER TO EMAIL BILLING?
You can change your billing preference in My Telstra in app or in a browser,
as follows:
In the My Telstra app
1. Open the My Telstra app
2. Select Payments
3. Go to the bill you want to change
4. Scroll down to Bill delivery method
5. Select Switch to email bill.
In My Telstra in a browser
1. Sign in to My Telstra with your Telstra ID
2. Go to Profile, then Account Settings
3. Go to Personal details
4. Scroll down to Billing address
5. Select Update, then Update billing address
6. Select Edit email settings then select Save.
* WHERE CAN I VIEW MY BILLS, INVOICES AND UPCOMING PAYMENTS?
You can download bills, view invoices and make payments, under 'Payments' in
My Telstra.
UPFRONT MOBILE OR DATA PLANS
If you're on an Upfront mobile or data plan, you won't receive a bill for
your Telstra services because you’ll know the cost of your plan each month,
upfront.
You can view your upcoming payment dates in My Telstra and because you've
signed up with AutoPay, you won't need to remember to make a payment – the
AutoPay payment will occur on your monthly payment date, which is the same
date each month.
Once your AutoPay payment is successful, you'll get an SMS with a link to
download your digital receipt. You can also view this receipt (and past
receipts) in My Telstra.
* WHAT’S THE DIFFERENCE BETWEEN A SUMMARY AND DETAILED BILL, AND HOW DO I
CHANGE MY PREFERENCES?
There are two bill types you can choose from, Summary or Itemised.
* A Summary bill lists the charges on your account.
* An Itemised bill includes the details of chargeable activity on your
account over multiple pages.
For more information, view our bill explainer.
You can choose how you view your bill, as a summary bill or itemised, by
following these instructions:
In My Telstra in a browser
1. Sign in to My Telstra
2. Go to Profile, then Account Settings
3. Go to Personal details
4. Scroll down to Billing address
5. Select Update then scroll to the Account number and Edit email settings
6. Go to Bill type, select Summary or Itemised and Save.
MORE ABOUT PAPER TO EMAIL BILL
* WHEN WILL I BE MIGRATED TO EMAIL BILL?
From February 2023 we’re progressively contacting our customers encouraging
them to move to electronic billing and you’ll need to take action to avoid
paying for paper bills (Paper bills will incur a fee of $2.20 including GST
from 20 May 2023. The fee will appear on your next paper bill after 20 May.)
* WHAT IF I DON’T WANT TO CHANGE TO EMAIL BILL?
You can continue to get a paper bill for a fee of $2.20 including GST.
This ‘Fee for your paper bill’ will appear on your next paper bill after 20
May 2023 under the Account Charges & Credits section.
* HOW DO I APPLY FOR AN EXEMPTION?
You won’t be charged a fee to continue to receive a paper bill if you:
* have a Telstra Pensioner Discount, an Australian Government Health Care
card or Veteran’s Affairs concession,
* are on the Telstra Disability Equipment Program, (including receiving a
Braille or Large Print Bill, or
* don’t have an email address and access to an active internet service.
If you think you should be exempt, you can message us, visit a Telstra store
or call us on 13 22 00.
RATHER GET IN TOUCH? LET'S GET YOU CONNECTED
MY TELSTRA APP
View your services, pay your bill, troubleshoot tech issues, contact us via
messaging and much more.
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