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WHY ACCEPTANCE RATES MATTER TO YOUR BUSINESS




False declines rob businesses of revenue, and they’re on the rise. But how can
you reverse the trend? Find out in this article.

Link to the author's page
Julie Scrase

February 8, 2024
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What’s inside
Understanding the payments process can help you improve performance
How do PSPs measure payment acceptance rate and help you optimize?
Increase your acceptance rate with Intelligent Acceptance from Checkout.com
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Payments optimization
Payment Acceptance

When Neil Armstrong landed on the moon he had only 15 seconds of fuel left. Just
a little less and he’d never have been able to return to earth. Sometimes the
smallest increments can make a world of difference. 

The same is true when it comes to processing payments. The tiniest tweak to how
data is formatted, utilized and routed can make an outsized difference in how
much money you’re taking compared to what you’re leaving on the table. For
example adding data points such as customer billing address, phone number and IP
to the field on the back end can be the difference between a legitimate payment
making its way to your bank account versus it being turned away for no good
reason. Small tweaks like this means the transaction will achieve a much better
risk score, significantly improving the chances of it passing authentication and
authorization.

That’s a matter for your payment service provider, but as a business leader,
it's important you know about it. Because it all helps to ensure you’re
optimizing your payments performance to drive up revenue.

And these tiny but explosive increments can be measured. Your payments
acceptance rate is a measure of how many initiated payments were authorized
successfully and an uplift of just a few percentage points is the difference of
many millions of dollars for enterprise merchants.


UNDERSTANDING THE PAYMENTS PROCESS CAN HELP YOU IMPROVE PERFORMANCE

To understand how to improve your acceptance rate you first need to know the
complexity of processing a payment. The payment sphere involves many players
like issuer banks, card schemes, and payment service providers. Each has a
unique set of frameworks, rules, preferences, and technologies impacting your
payments as they are processed. It’s in these complex details that payments can
fail and your acceptance rate is negatively impacted. The amount of money being
lost by businesses to their competitors following a single false decline has
grown by 300% in the US since 2019 - reflecting the impact of growing complexity
in the payments landscape.

If you’ve ever had a transaction fail because of a small formatting error, you
can understand how frustrating it can be for a customer. Missed a space in your
zip code? Used lowercase rather than sentence case? Mixed up day and month in a
date field? To further complicate the process, each issuing bank will have its
own formatting and datapoint preferences, making it all the more confusing for
your customer to figure out what error led to the failed payment. But your
customer should not have to bear the brunt of complicated issuer requirements.
With adaptable messaging, an intelligent PSP can automatically reformat all
payment fields to meet the specific issuer’s preferences. This significantly
increases the chances of a successful transaction. Multiply that by hundreds of
thousands of transactions and you can see how this highly avoidable acceptance
rate problem compounds.




HOW DO PSPS MEASURE PAYMENT ACCEPTANCE RATE AND HELP YOU OPTIMIZE?

So knowing there is a complex ecosystem against you, how do you keep an eye on
your acceptance rate and ensure it’s delivering value? The truth is that most
PSPs provide you with visibility of AR. But be warned: not all PSPs use the same
calculation - adding yet another layer of complexity.

The first step to optimizing payments performance is to analyze your acceptance
rate. Look at all the error codes and understand how many payments you are
losing and what’s causing your false declines. Yet when it comes to measuring
acceptance unfortunately, there's no industry standard and lots of variables
often get omitted by payments partners before they reach your payments team. 
That's a problem because it can mask a plethora of problems and deprive you of
valuable intelligence to drive optimization strategies.

For example, when you have full and transparent access to your complete
acceptance rate you will be able to identify spikes in fraud that need
addressing. You can also catch problems with certain issuers who are applying
the wrong risk profile to your transactions. Or you can spot patterns that will
inform an effective retry strategy for recurring payments.

Monitoring acceptance rates on the dashboard also helps our merchants see how
their payments are performing in different countries and lines of business.
Crucially it's a way that businesses can compare their performance with their
industry benchmark. And - assuming all acceptance rates were calculated equally
- it would empower businesses to direct volume to their highest-performing
partner. Without this you may be working with a suboptimal partner, continuing
to lose revenue that should have been yours, and continuing to squander away
hard-earned customer loyalty.


INCREASE YOUR ACCEPTANCE RATE WITH INTELLIGENT ACCEPTANCE FROM CHECKOUT.COM

Here at Checkout.com, we want to fight the false decline problem head-on using
modern technology. That is why we’ve designed our latest  AI payment
optimization product—Intelligent Acceptance. With Intelligent Acceptance a
merchant can prescribe what their business goal is, be it cost-reduction,
conversion, or compliance, and have their payment performance geared towards
that goal; a global first. The solution utilizes a combination of our advanced
AI, global network of payment data, and deep expertise to give merchants
something they’ve been craving - more visibility and control over payment
performance.

In a nutshell, Intelligent Acceptance takes global acquiring, issuing, payment
processing, authentication, and Network Token data (to name a few) and runs it
through a range of algorithms that analyze and select in real-time the best
optimizations for any one transaction. Further bolstering this are our payment
experts and data scientists who actively work with issuers and schemes to unlock
inefficiencies, debug inter-connected systems across players and seek counsel on
new payment mandates.

Within only a matter of months, Intelligent Acceptance has already defended more
than $1.5 billion of additional revenue for our merchants. Working with
customers such as TikTok, The Financial Times, Farfetch, and Deliveroo, we’ve
increased acceptance rates by up to 9.5%.  That's because it takes the power of
sophisticated Artificial Intelligence - trained on more than 20 billion global
network data points -  to respond optimally, at pace, to the complexity of
payments today and tomorrow.

By understanding that acceptance rate effectiveness is both a business-wide and
business-specific matter, organizations are equipped to meet or outperform their
industry benchmarks. Collaborating with the right technology partner, such as
Checkout.com, ensures customized solutions tailored to your unique business
requirements. Stay tuned for our upcoming blog series where we will dive deeper
into everything you need to know about driving up your revenue performance
through better acceptance rates. Should you have any queries or require further
information, feel free to get in touch with us today. Your journey toward
enhanced business metrics and success begins with strategic decisions and the
right partnerships.


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