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Amazing Communication in the Workplace Statistics for 2023
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 * The Importance of Effective Workplace Communication – Statistics


THE IMPORTANCE OF EFFECTIVE WORKPLACE COMMUNICATION – STATISTICS

WHO IS EXPERT MARKET?

We’re a dedicated team of in-house editors, writers and researchers who are
passionate about helping businesses find the answers they need.

WRITTEN AND REVIEWED BY:

Dan Barraclough
James Macey Senior Business Software Researcher
On this page
 * The Changing Face of Workplace Communication
 * 11 Key Workplace Communication Statistics
 * Why Effective Communication Matters in the Workplace
 * How Employees and Managers Prefer to Communicate at Work
 * How COVID Impacted Hybrid/Remote Working & Workplace Communications
 * Remote Working: Enabling Technology
   Zoom
   Email Stats
   Phone Stats
   VoIP Stats
 * Key Takeaways
 * Tips for Effective Communication in the Workplace

Expand
Compare free phone system prices and save Get free quotes
Written by Dan Barraclough
Reviewed by James Macey
Updated on March 9, 2023
On this page
 * The Changing Face of Workplace Communication
 * 11 Key Workplace Communication Statistics
 * Why Effective Communication Matters in the Workplace
 * How Employees and Managers Prefer to Communicate at Work
 * How COVID Impacted Hybrid/Remote Working & Workplace Communications
 * Remote Working: Enabling Technology
   Zoom
   Email Stats
   Phone Stats
   VoIP Stats
 * Key Takeaways
 * Tips for Effective Communication in the Workplace

Expand

Our site is reader-supported – by clicking our links, we can match you with a
potential supplier, and we may earn a small commission for this referral.

During the COVID-19 pandemic, the entire world became reliant on technology to
stay connected. Here are some eye-opening stats to prove it…

--------------------------------------------------------------------------------




THE CHANGING STATE OF THE WORKPLACE

COVID-19 has completely changed the workplace climate. With so many people
working from home, we’ve seen lounges turn into offices, and bedrooms used as
conference rooms. This has greatly affected the way we communicate.

In the US, 42% of the labor force was working from home full-time in summer
2020. That’s almost half the working population forsaking face-to-face meetings
for new technologies in order to connect with clients, customers, and
colleagues.

The working from home trend isn’t likely to end soon, especially according to
the 125 CEOs and decision makers we polled in May 2022 (see our ‘How COVID
Impacted Hybrid/Remote Working & Workplace Communications‘ section further down
this article). This will bring about new opportunities for businesses, but also
some challenges.

We’ve collected our own data on remote working (plus some other eye-opening
statistics on communication in the workplace) and provided tips on how to
perfect your own workplace comms.



--------------------------------------------------------------------------------


11 KEY WORKPLACE COMMUNICATION STATISTICS

How is the working world communicating during the COVID-19 pandemic, and what
are the common trends?

Here are the crucial statistics on workplace communication:

 * 86% of employees and executives cite the lack of effective collaboration and
   communication as the main causes for workplace failures.
 * Improved internal communication can improve organisational productivity by as
   much as 25%.
 * 97% of employees believe communication impacts their task efficacy on a daily
   basis.
 * Communications barriers could be costing businesses around $37 billion a
   year.
 * 16% of managers would prefer email interactions as they end up feeling
   uncomfortable.
 * When employees are offered better communication technology and skills,
   productivity can increase by up to 30%.
 * 28% of employees cite poor communication as the reason for not being able to
   deliver work on time.

Here are the key findings from our own May 2022 study of 125 CEOs & decision
makers.

 * Slack is the most popular platform for workplace communication – used by 52%
   of respondents. This is followed by Zoom (47%), and Google Hangouts/Meet
   (26%). 
 * 92% saw positive benefits of flexible working options.
 * 16% stated that there were negative impacts.
 * 94% stated that they will continue working in a remote/hybrid way.

We compared them with a similar study we did in May 2020 of 100 CEOs & decision
makers:



> Like the graphics on this page? Please feel free to use them, we also have
> infographic versions compiling them together too. You can access them all on
> this Google Drive – all we ask is that you credit us with a link back to this
> page if you do use any. Thanks!

--------------------------------------------------------------------------------




WHY EFFECTIVE COMMUNICATION MATTERS IN THE WORKPLACE

With the sudden move from office-based collaboration to remote collaboration,
some businesses have struggled to maintain best practice in terms of
communication. Below are some stats that highlight how communication can benefit
your business.


INCREASES PRODUCTIVITY

 * Organizations with connected employees show productivity increases of 20-25%.
 * 64% of businesses list communicating their ‘strategy, values, and purpose’ to
   employees as a key priority.
 * 97% of workers believe that communication impacts tasks every day.
 * When employees are offered better communication technology and skills,
   productivity can increase by up to 30%


INCREASES TEAM BUILDING AND TRUST

 * 86% of corporate executives, educators, and employees cite ineffective
   communication and poor collaboration as reasons for failures in the
   workplace.
 * Employees who feel their voice is heard in the workplace are almost five
   times more likely (4.6x) to feel empowered to deliver their best work.
 * 39% of employees around the world feel that people don’t collaborate enough
   within their organization, yet 75% of employers rate collaboration and
   teamwork as ‘very important’.


THE COST OF POOR COMMUNICATION IN THE WORKPLACE

 * 28% of employees cite poor communication as the reason for not being able to
   deliver work on time.
 * Miscommunication costs companies with 100 employees an average of $420,000
   per year.
 * Communications barriers could be costing businesses around $37 billion a year



> ▶ Read more: How Does Telecommuting Improve Productivity?

--------------------------------------------------------------------------------




HOW EMPLOYEES AND MANAGERS PREFER TO COMMUNICATE AT WORK

Employees like communication, it makes them happier and more efficient:

 * Harvard Business Review cites that 72% of employees feel their performance
   would improve if their managers were to provide corrective — sometimes also
   dubbed as “negative” — feedback.
 * A study by Officevibe shows that 43% of highly engaged individuals receive
   feedback at least once per week, in contrast with only 18% of low-engaged
   individuals.
 * A report by Trade Press Services shows that as many as 85% of employees claim
   they are most motivated when regularly updated about company news and
   information.

According to Gallup, team members with higher levels of engagement:

 * Produce substantially better outcomes
 * Treat customers better and attract new ones
 * Are more likely to remain with their organization
 * Are healthier and less likely to experience burnout

Managers:

 * 69% of managers are uncomfortable when communicating with their employees,
   with 16% preferring email to face-to-face interactions.
 * one Gallup estimate shows that only 50% of employees know what their managers
   expect from them.
 * 73% of employers want employees with strong written communication skills, as
   found by the National Association of Colleges and Employees.

--------------------------------------------------------------------------------




HOW COVID IMPACTED HYBRID/REMOTE WORKING & WORKPLACE COMMUNICATIONS

We spoke to 125 company CEOs, founders, and decision makers from European and
North American companies in May 2022 about their hybrid/remote setups. They let
us know the main benefits and drawbacks they’d seen for their employees and
companies, as well as what programs and methods they've used to keep their
operation going.

The overwhelming majority of businesses (92%) saw positive benefits of flexible
working options – including an increase in employee productivity and happiness.
This is slightly up to our previous report in May 2020 of 100 companies, where
90% saw positive WFH benefits.

From our same 2020 report, 71% said they’d witnessed negative impacts, such as a
reduction in productivity, difficulty in maintaining the work/life balance, and
difficulty in assessing accountability. In our latest findings, only 16% stated
that there were negative impacts. This isn’t too surprising as a lot of the
prior negative impacts were around adjusting to a new way of working during a
stressful time.

Of all the 125 hybrid/remote companies, 94% stated that they will continue
working in a remote/hybrid way. This is an interesting contrast to 2020, when
82% of the companies expected staff to request remote working after returning to
the office.

> “Our employees work different amounts of days remotely. We’ve tried to
> incorporate a somewhat flexible hybrid work model to allow our employees to
> adjust to this new model at their own pace and find out what they do and do
> not like in terms of coming into the office/staying at home.
> 
> While there was an initial decrease in productivity in the hybrid environment,
> our employees have actually become more productive over time as they’ve become
> used to this workplace. I don’t think we will ever return to the office full
> time again. The hybrid model just works so well for us and our employees seem
> to really enjoy it. I just don’t see any reason to change it unless they all
> start coming into the office more often.” Teri Shern, Cofounder of Conex Boxes

Only 1 of the companies we spoke to has returned to the office full-time having
previously operated hybrid/remotely during the pandemic. 7 (6%) aim to return to
the office within the next two years, with hybrid aspects to the workplace.


IN-OFFICE NOW AND IN THE FUTURE 

We split the 125 respondents by whether they’d already returned to the office
full time (5 days a week), had plans to in the future, or if they would continue
hybrid or remote working. We also asked hybrid companies how many days they’d
instructed their employees to work in the office.



Another trend, stated by some of the remote companies, will be using co-working
spaces or renting meeting spaces for any employees who’d like face to face time:

> “I think it's unlikely that our company will ever return to the office
> full-time in the future. We've been working remotely for over two years now
> and it's just been so much more efficient and productive for us.
> 
> I think with companies increasingly moving towards remote work, there's just
> no need to have everyone in the office all the time. It's not sustainable or
> necessary. When we do need to meet in person, we can always just rent out a
> meeting space. There's just no need to have a whole office full of people when
> they can be working from home.” Tomek Młodzki, CEO at PhotoAiD


BENEFITS AND DOWNSIDES OF HYBRID AND REMOTE WORKING

Here’s a breakdown of what the CEOs mentioned were the biggest benefits and
downsides of hybrid/remote working. We’ve split it by combined overall insights,
and then specifically by hybrid and remote companies.





> “When working remotely, it is easier to maintain a work-life balance, and we
> consider it crucial, especially in turbulent times that we’ve all been exposed
> to recently. We work really hard on cherishing our values and keeping the
> spirits up throughout the company so that we all can maintain a good level of
> productivity and optimism.” Monika Dmochowska, Talent Acquisition Specialist
> at Tidio


4 MORE KEY REMOTE WORKER STATISTICS 

 * More than 4.7 million people work remotely at least half the time in the
   United States.
 * When asked if they'd prefer a salary increase or a four-day workweek, roughly
   50% of people took the four-day week.
 * Upwork estimates that 22% of the workforce (36.2 Million Americans) will work
   remotely by 2025.
 * Owl Labs says after COVID-19, 92% of people surveyed expect to work from home
   at least 1 day per week and 80% expected to work at least 3 days from home
   per week.





STATISTICS ON WORKPLACE COMMUNICATION TECHNOLOGIES

With fewer face-to-face meetings than ever before, organizations have been even
more reliant on technology. Here are the findings from our study on the most
popular communication platforms and work managment platforms:




Below, we'll quickly discuss the most popular videoconferencing brands and their
meteoric (yet necessary) rise in usage due to COVID-19. After that, we'll show
you some awesome stats on email, VoIP, and phone communication.


WORKPLACE COMMUNICATION PROGRAMS

ZOOM

Few phenomena have taken over the COVID-19 discourse like the ‘Zoom boom’. Zoom
quizzes, drinks, and catch ups have become so common that the company’s revenues
have jumped by 169% in 2021.

Zoom has around 470,000 paying customers in 2022. The quantity of meeting
minutes that take place on the platform every year is over 3.3 trillion!

SKYPE

Similarly to Zoom, there has been huge hype around Skype. Microsoft’s video
calling service reported 40 million daily users in March 2020, up 70% from the
previous month.

GOOGLE MEET

Google’s video conference tool has also seen a meteoric rise in usage, with its
daily usage rising by 25% from January to March 2020.

SLACK

The ever popular workplace communication tool reported that it added 9,000 new
paid customers between February 1st and March 25th 2020. That represents an 80%
increase over the last two financial quarters. As of 2020, over 750,000
organizations use Slack (112,000 of these are ‘paid’ organizations).



--------------------------------------------------------------------------------


EMAIL STATS

How many emails do we send and receive each day, and just how much of our time
and profits are unwanted emails wasting?

QUANTITY

With over 4 billion email users in the world, it's no surprise that email is one
of the most used methods of contact. In fact, email is the primary method of
communication for remote workers, followed by instant messaging and video
chat. However, even though 333.2 billion emails are sent and received worldwide,
every day, only about a third (34.1%) of emails in North America are actually
opened.

USAGE

People spend an average of 17 hours per week reading, responding to, and sending
work emails. This is far easier now than it was even a decade ago, due to the
ease of checking emails on mobile devices. In fact, more than one half of emails
are opened on a mobile device. This allows 42% of Americans to check their
business emails while in the restroom, with a condemnable 18% even doing so
while driving.

If you needed another sign of how easy it is to access someone through email
nowadays, the fact that 70% of emails are opened within six seconds of receipt
should tell you everything you need to know.

USEFULNESS

However, as we all know, not every email that is sent is worth reading. Only
about 38% of the average inbox contains emails that are actually relevant or
important. It’s no surprise, then, that 60.8% of employees ignore emails at
work.

Almost half (47.7%) of workers said that receiving fewer emails at work would
increase job satisfaction, and 26% of employees view email as a serious
productivity killer. However, email is still preferred as the primary method of
communication for 74% of adults, and regardless of the email’s importance, it
takes an average of 64 seconds for a worker to ‘recover’ from an email
interruption, and resume work as normal.

--------------------------------------------------------------------------------




PHONE STATS

Phones are absolutely everywhere – but do they belong in the workplace? What
attitudes do employers hold towards mobile work, and how good are we at picking
up the receiver?

USAGE

Three in five companies say that phone systems are among their most urgent
priorities for investment. Despite this desire, only 26% of US companies provide
mobile phones for their employees. This discrepancy may be because 98% of
enterprises report that their employees use smartphones for business purposes,
and 87% of companies expect employees to use their personal devices for business
purposes.

It's not just standard workers who are expected to use their own phones. One
quarter of a CEO’s time in a working day is spent on phone calls.

Phones aren't perfect. They leave a lot of wiggle room, with 57% of employees
multitasking during work phone calls, and 86% of calls to businesses being put
on hold before the caller speaks to anybody. In this case, almost a third (32%)
of those callers will hang up immediately.

PREFERENCE

Speaking of customers, it's worth mentioning that two thirds (65%) of customers
still prefer to contact a business by phone. However, 75% of millennials don’t
like making or taking phone calls because of its time-consuming nature. 78% of
people who text wish they could have a text conversation with a business.

Looking at workers' preferences, 70% of workers keep their personal phones
“within eye contact” at work, and 85% of employees use more than one device to
communicate at work

Workers who feel their employers use mobile technology effectively are 23% more
satisfied than those in companies where use of mobiles is “bad.” They’re also
21% more loyal, 18% more creative, and 16% more productive!



--------------------------------------------------------------------------------


VOIP STATS

29% of companies have switched to VoIP (Voice over Internet Protocol) office
phone systems because they make it easier to forward calls to their mobile
phones. The expected market value for VoIP worldwide is expected to reach $127
billion this year.

Small businesses that switch to a VoIP telephone system can save up to 40% in
local call costs, and 90% on international calls!



--------------------------------------------------------------------------------


KEY TAKEAWAYS

From our own research and the stats provided, the first thing that becomes clear
is that many businesses aren’t good enough when it comes to communication with
their employees.

The organizations nailing their communication are the ones succeeding, while
those with poor communication techniques are typically dogged by missed
deadlines, lower employee engagement, and a lack of confidence in managers.

What about the future? It looks like hybrid and remote working are here to stay.
From our research, the vast majority of businesses see the benefit of flexible
work options for their employees, and will continue implementing them.

And while the COVID-19 pandemic is unpredictable, we can be sure that video
conference software such as Zoom, Skype, and Google Meet will remain vital for
communication in the workplace, and across the world.




TIPS FOR EFFECTIVE COMMUNICATION IN THE WORKPLACE



Face-to-face meetings: Despite all the technology we've discussed, sometimes the
best thing for a team or individual is a face-to-face meeting. Whether this is a
team of 10 getting together to recap on their progress, or a one-on-one meeting
between an employee and their manager, the benefit of these meetings cannot be
understated.

These meetings don't have to be in person. A Zoom call or Google Hangout can
achieve the same effect. It's just helpful to foster an environment where people
can voice issues or raise questions that don't warrant an entire email, or are
harder to convey over text.

Manage time effectively: That said, meetings aren't the solution to every
problem. We've all only got a limited amount of time to work each day, and
having this time get consumed by useless meetings will only lead to slower
workflow and frustrated employees. 71% of workers claim that their time is
wasted due to unnecessary meetings.

“This meeting could have been an email” is a common sentiment among workers who
find their workflow constantly stunted by half-hour meetings that could have
been summed up in a sentence or two. Make sure that you're aware of peoples'
time allowances, and plan accordingly.

Make it a conversation, not a lecture: Your team is (hopefully) made up of
adults, so there's no need to make every interaction into a drawn-out,
classroom-esque lecture. Obviously there will be times where a presentation or
two is necessary, but it's a lot more engaging for everyone if they're given the
opportunity to voice concerns or ask questions.

Make sure training is airtight: 59% of employees claim that they received no
little to no training when starting a new job, with 87% of millennials believing
that learning and development in the workplace is an important part of
employment.

Investing a solid week or two into properly training a new employee might sound
tiring or like a waste of time, but it will make the entirety of their remaining
employment far easier for both parties. Communication won't be bogged down by
constant questions and mistakes, and everything will flow far easier.

Diplomacy is key: It's a fact that every workplace is going to have a conflict
or two. 85% of employees experience some kind of conflict during their tenure at
a business, with 49% of these being caused by clashings of egos and
personalities.

These issues are always going to be harder to navigate than a standard workplace
issue, so it pays off to sincerely listen and cater to both sides (as long as
one side isn't being openly ridiculous).

WRITTEN BY:

Dan Barraclough

Dan’s a Senior Writer at Expert Market, specialising in digital marketing, web
design, and photocopiers, amongst other topics.

REVIEWED BY:

James Macey Senior Business Software Researcher

James thinks all businesses can improve if they use the right technology. At
Expert Market, he utilises his 4+ years experience as a researcher to offer
specialised advice on a wide range of categories from CRM to Fleet Management.

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