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LibraryH3lp
   
 * Home
   
   
 * Tour
   
   
 * Why
   
   
 * Features
   
   
 * Pricing
   
   
 * Customer Dashboard
   Webclient operator login Receive customer chats. Includes 3mail and Sharing
   Tool.
   Admin dashboard login Manage your service. Create users and chat boxes. Run
   reports and work with chat data.
   3mail standalone login Use 3mail without chat.
   Sharing Tool standalone login Use the Sharing Tool without chat.
   Ask a Librarian mobile app admin login Update your library's entry in the Ask
   a Librarian mobile app.
   Overview: Getting started & support Lost? This is a handy starting place.
   
   
 * Free Trial
   


LIBRARYH3LP



MAKES IT EASY TO HELP YOUR STUDENTS| ONLINE

Used by hundreds of libraries, educators & non-profits every day.


REAL-TIME CHAT

Privacy-first, accessible, mobile-friendly web chat. Includes screensharing.


BACKUP STAFFING

Optional professional, flexible coverage up to 24/7/365 for libraries


24/7 FAQ

Build knowledge bases for guest self-help and/or internal use.


EMAIL

Follow up with guests via email. Capture information from web forms.


TEXTING

Optional add-on to accept and respond to texts from guests.
 * 

Take a Tour and Learn More

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COST-EFFECTIVE ANNUAL SUBSCRIPTIONS

Subscriptions include unlimited access to chat, sharing, FAQ, and email modules.


REAL-TIME CHAT

Add live chat to any web page and integrate chat with the web products you
already use.


SHARING TOOL

Screenshare with guests in real time. Create annotated snapshots or screencasts
to share or embed.


FAQ

Build public-facing or internal searchable, browseable FAQ knowledge bases.


EMAIL

Integrates with chat to create a shared mailbox for staff. Track and categorize
interactions with tags.


OPTIONAL SUBSCRIPTION EXTRAS

Like salt and pepper, they'll spice up your base subscription.


PROFESSIONAL BACKUP STAFFING

Our backup staffing partner, Chatstaff, helps patrons at academic and public
libraries and is flexible to your needs, covering 24/7/365 or select hours.
Chatstaff answers waiting patrons in less than 10 seconds on average! Chatstaff
is not a co-op, so you will not have to staff for other libraries.


TEXTING

You'll receive a standard 10-digit phone number to advertise to guests. Incoming
texts appear as chat messages to staff. Responses go back as texts to guests.
Voice calls are forwarded to your regular phone. Texts received when offline go
to email or are saved until you are next online.

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WHY LIBRARYH3LP?

LibraryH3lp is a sleek, open platform that interoperates easily with the
products you already use. We avoid a "walled garden" approach so you are free to
pick and choose what works best for you instead of wasting money on a bloated
suite of tools that you don't use.


ANSWER CHATS ANYWHERE

Each LibraryH3lp subscription includes unlimited user accounts. Access requires
only a browser. There are no downloads, plugins, or extensions need. Access is
also available from your favorite Jabber client on your desktop or mobile
device.

Learn More


PROFESSIONAL BACKUP STAFFING

Our partner, Chatstaff, provides coverage up to 24/7/365. All Chatstaff
librarians are ALA-accredited and trained to deliver the same quality of help
patrons have come to expect from you. Just think – patrons can connect with a
human anytime, even at 3am.

Learn More


EXPRESSIVE SHARING TOOLS

Words are great, but sometimes a picture is worth 1,000 words. LibraryH3lp's
Sharing Tool offers screensharing where you can view the guest's screen, a
snapshot feature that lets you annotate screenshots, and a screencasting feature
to build movies.

Learn More


BE EVERYWHERE

LibraryH3lp easily integrates with the web products you already use. Use with
any CMS (like Wordpress, Drupal, LibGuides) or LMS (like Blackboard, Moodle,
Sakai). Use with mobile apps like Boopsie. Embed chat in EBSCO, Summon,
ProQuest, and more!

Learn More


OPEN API WITH SDK

LibraryH3lp is built upon standard protocols (like Jabber for chat) and can be
accessed programmatically for custom development. With our APIs, you can create
your own live chat apps and access all metadata associated with your
subscription.

Learn More


WE ♥ LIBRARY CONSORTIA

LibraryH3lp scales easily from single libraries to collaborations between
libraries to state-wide services and beyond. Chat with partner librarians at
other libraries one-on-one or as a group. Transfer and cross-reference patrons
between partners.

Learn More


OUR CLIENTS ARE OUR SUPERPOWER

We listen. Feedback and suggestions from hundreds of libraries, educators, and
non-profits all across the world continuously and directly flow into day-to-day
platform development and evolution.



Interested in giving LibraryH3lp a try?

Try LibraryH3lp FREE for 90 days

Fully featured, no risk, no obligation. No brainer.


ABOUT US

LibraryH3lp first appeared in 2008, starting out as software to support an
after-hours chat and instant messaging virtual reference collaboration. Today
LibraryH3lp is the premier online customer service software platform used daily
by hundreds of libraries, non-profits, and educators.

LibraryH3lp is made with love by Nub Games, a small software company headed by
Eric Sessoms. Eric is our chief software architect and President. Amy Shelton is
our CIO, working on both development and technical support. Pam Sessoms is our
resident librarian and an expert in successful virtual reference services.
Sheila Campbell is our account and subscription management specialist.


CONTACT US

 * US/Canada: 877-844-5371
   919-627-8223
   UK: 800-011-9693
 * support@libraryh3lp.com
 * Nub Games, Inc.
   108 Sawmill Branch Road
   Beech Mountain, NC 28604-8179

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© Nub Games, Inc. 2023

 * Blog
 * Overview (PDF)
 * Privacy Policy
 * User Agreement
 * Site Map

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