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Submission: On September 08 via api from US — Scanned from DE
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Submission: On September 08 via api from US — Scanned from DE
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Virtual Conference Series Already Registered? Register Today * Why Attend * Agenda * Speakers * Sponsorship * Video Library * FAQs * About Us * Contact Us * Register For Free HOME Master the Mayhem! Conquer the Digital Chaos and Deliver Game-Changing Customer Experiences VIRTUAL CONFERENCE SERIES February 25 · May 27 · July 29 · October 28 REGISTER HERE (FREE) FEATURED SPEAKERS Laura HuangAssociate Professor of Business AdministrationHarvard Business SchoolRajya Lakshmi YanamandalaChief Technology Officer, FinTech, ZTechAB InBevAmericus Reed IIThe Whitney M. Young Jr. Professor of Marketing, Co-Founder of Persona PartnersThe Wharton SchoolKara SwisherHost of the "Sway" PodcastNew York Times Opinion Websites Meet the Speakers SUMMER SESSION BEGINS JULY 29, 2021 00 Days 00 Hours 00 Minutes 00 Seconds 2021 SERIES SCHEDULE DESIGN: LISTEN, ANALYZE AND MODEL 2021 CX Now Available ON DEMAND CONFERENCE TOPICS: * Building a holistic, high-impact customer experience practice * Design thinking: Fundamentals and practical applications * Best practices for personas and customer journey mapping * Integrating Voice of the Customer (VoC): Platforms, practices, case studies * Your insights suite: Journey analytics, behavioral, explicit, shadow customer voice * Designing for measurement: Selecting metrics, modeling dashboards, connecting KPIs WATCH NOW ORCHESTRATE: RAISING YOUR RELEVANCE, ADVANCING OMNICHANNEL July 29, 2021 11:00 AM - 4:00 PM EST CONFERENCE TOPICS: * Building a crawl-walk-run roadmap for omnichannel, personalized experiences * Orchestration foundations: Journey discovery and iterative mapping * Strategies and architectures for data fusion and silo busting * The role and future of AI in journey orchestration and real-time decisioning * Prediction modeling and attribution for ROI impact * Case studies of empowered customer service organizations * Customer Data Platforms: Landscape, categories, trends, facts and myths VIEW THE AGENDA BUILD: EFFECTIVE, AGILE TECH STACKS & OPERATING PRACTICES Now Available ON DEMAND CONFERENCE TOPICS: * Operational agility: Definitions, practices, roadblocks * How technology can enable or inhibit agility * Understanding the modern DX stack: Marketing Clouds, DXPs, CDPs, Journey Orchestration and Customer Voice * The benefits and limitations of behemoth marketing clouds * Why only 11% of practitioners are happy with their tools * Leveraging AI/ML while enhancing customer trust – where it fits WATCH NOW OPTIMIZE: CULTURE, INSIGHTS, EXPERIMENTATION & ROI Oct. 28, 2021 11:00 AM - 4:00 PM EST CONFERENCE TOPICS: * Fostering a culture of creativity and experimentation * Case studies in scaling testing and experimentation * Learning from AI: How black boxes share insights * Journey analytics practices to reduce friction * Using customer surveys effectively for journey refinement * Enhanced journey visibility with visualization and dashboarding * Measuring impact: Connecting key moments with KPIs VIEW THE AGENDA View the Agenda CONNECT WITH DIGITAL CX LEADERS Previous Next MASTER THE DIGITAL MAYHEM! Tone down the noise — at DX Summit you will: * Gain key digital customer experience skills that help you shape your 2021 initiatives * Learn first hand how some of the top brands run their digital ops * Get up to speed on the aspirations and realities of AI, Machine Learning and Customer Data Platforms View the Agenda ATTENDEES RAVE ABOUT DX SUMMIT 96% Agenda Satisfaction “LOVED THE CASE STUDIES AND THE DIFFERENT INDUSTRIES REPRESENTED.” 86% Recommendation Rate “I SHARED THE EVENT ON LINKEDIN WITH CLIENTS AND COLLEAGUES. I AM VERY CAREFUL ABOUT WHAT I SHARE, AND YOUR EVENT WAS AN EASY DECISION.” 80% Return Viewership “I WAS VERY IMPRESSED WITH THE AVAILABILITY OF THE PRESENTATIONS AND THE IMMEDIATE AVAILABILITY OF RECORDINGS. I WAS ABLE TO CATCH UP WITH SESSIONS AN HOUR OR TWO LATER.” "Thanks for providing on-demand recordings!" Attendee FeedbackDXS20 "I thought you all nailed the virtual summit experience. You've definitely set a bar." Attendee FeedbackDXS20 "Great speakers, great format! I learned so much.." Attendee FeedbackDXS20 "The online platform was terrific!! It was super easy to navigate and everything was very quick to load." Attendee FeedbackDXS20 "I was one of the speakers and you guys treated us like rockstars and I appreciated that." Attendee FeedbackDXS20 "Very good format versus others I've viewed recently. Quick sessions, all in one day, and good Slack use for community." Attendee FeedbackDXS20 "I really enjoyed the event and appreciate the opportunity to participate. Happy Hour was absolutely wonderful!" Attendee FeedbackDXS20 "Thanks for providing on-demand recordings!" Attendee FeedbackDXS20 "I thought you all nailed the virtual summit experience. You've definitely set a bar." Attendee FeedbackDXS20 Previous Next WHO SHOULD ATTEND Digital Customer Experience Executives Customer Engagement Leadership Analytics and Optimization Owners Register Now WANT TO SPONSOR? Engage today's top digital customer experience executives. Learn More STAY IN THE LOOP Get regular program updates and pricing alerts (all fields are required). Sign-Up Submit JOIN THE COMMUNITY #DXS21 Digital Experience Summit is produced by Simpler Media Group. Visit other our brands: © Simpler Media Group, Inc. All rights reserved. Privacy Policy | Terms of Use | Digital Experience News