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 * Services
   * Customer ExperienceFlexible, data-driven outsourced customer support
     solutions in any language, any skill, anywhere
     * Player Support
     * Omnichannel Customer Support
     * Community Management
     * Content Moderation
     * VIP Player Support
     * Multilingual Customer Support
     * Customer Service Outsourcing
     * Pre-sales Support
     * Technical Support
   * Technology, AI & DataOur tech solutions are science-backed but always
     foster the human connection
     * AI & Automation
     * Sentiment Analysis
     * Chatbot Support
     * Workforce Management
     * Customer Experience Analytics
     * CRM & Configuration
     * Knowledge Base Management
     * Customer Journey Mapping
 * Industries
   * Gaming
   * Consumer Electronics
   * Digital Services & Ecommerce
   * Scale-up Hub
 * Cases
 * Why 5CA
   * Our Vision
   * People
   * Scalability
   * Security & GDPR
   * Gaming Heritage
 * Blog
 * About us
   * Leadership
   * History & Values
   * CSR
 * Careers
   * Staff Careers
   * Agent Jobs

Get in touch
 * Services
   * Customer ExperienceFlexible, data-driven outsourced customer support
     solutions in any language, any skill, anywhere
     * Player Support
     * Omnichannel Customer Support
     * Community Management
     * Content Moderation
     * VIP Player Support
     * Multilingual Customer Support
     * Customer Service Outsourcing
     * Pre-sales Support
     * Technical Support
   * Technology, AI & DataOur tech solutions are science-backed but always
     foster the human connection
     * AI & Automation
     * Sentiment Analysis
     * Chatbot Support
     * Workforce Management
     * Customer Experience Analytics
     * CRM & Configuration
     * Knowledge Base Management
     * Customer Journey Mapping
 * Industries
   * Gaming
   * Consumer Electronics
   * Digital Services & Ecommerce
   * Scale-up Hub
 * Cases
 * Why 5CA
   * Our Vision
   * People
   * Scalability
   * Security & GDPR
   * Gaming Heritage
 * Blog
 * About us
   * Leadership
   * History & Values
   * CSR
 * Careers
   * Staff Careers
   * Agent Jobs

Get in touch


THE FAN-MADE CX COMPANY

WE’RE A GLOBAL OUTSOURCING PARTNER PROVIDING REMOTE CUSTOMER SUPPORT, INNOVATIVE
TECHNOLOGY, AND HIGH-QUALITY PLAYER SUPPORT FROM SPECIALIST AGENTS WITH A
GENUINE PASSION FOR YOUR BRAND.

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WHY 5CA?

INCREASE CSAT
FANS OF BRANDS

Increase customer satisfaction with CX agents who know and love your products.

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SCALE ANY LANGUAGE
REMOTE MODEL

Scale your global customer support to any language with our cloud-based model.

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WORK SMARTER
DATA & TECH SOLUTIONS

Elevate your operation’s efficiency and security with our cutting-edge tech
solutions.

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INDUSTRIES WE SUPPORT 

GAMING

Support your players with tiered VIP support, community management, and content
moderation. Our gamer agents prioritize your game’s success on all platforms.

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CONSUMER ELECTRONICS

Match your tech-savvy customers with top-notch tech support, delivered by agents
that love your products.

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ECOMMERCE & DIGITAL SERVICES 

High-quality customer support, focused on building customer loyalty and
retention for your brand.

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SCALE-UPS

Speed up growth with qualified agents worthy of your customers.

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CLIENTS THAT TRUST US




TRANSFORMATIVE CX SERVICES

PLAYER SUPPORT

Deliver more efficient, personalized gaming support with game-fluent,
multilingual agents that connect with your players.

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OMNICHANNEL CUSTOMER SERVICE & CX

Connect directly with your customers on their preferred channels for a seamless
customer experience.

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COMMUNITY MANAGEMENT

Bridge the gap between your games and their players with dedicated community
management and social agents for ultimate player satisfaction.

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CONTENT MODERATION

Maintain a healthy, inclusive community of happy customers with content
moderation services that keep your customers safe, engaged, and coming back for
more.

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VIP PLAYER SUPPORT

Nurture your dolphins and whales with VIP player support. Increase player
loyalty and boost revenue by going the extra mile for your most important
players.

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MULTILINGUAL CUSTOMER SUPPORT

Reach your global market. Our multilingual customer support covers 28+ languages
and 78 countries, ensuring support for your worldwide customers.

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CUSTOMER SERVICE OUTSOURCING

Scale up your support efforts with customer service outsourcing. Increase
customer experience and amplify your service capabilities with a one-stop-shop
BPO.

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PRE-SALES SUPPORT

Answer your customers’ questions before they ask with pre-sales support. Take a
proactive approach to the buying journey by supporting your customers
throughout.

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TECHNICAL SUPPORT

Advance your technical support team by outsourcing customer service agents with
vetted technical skills. Let them troubleshoot your customers’ tech issues while
you focus on your product.

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INNOVATIVE TECH SOLUTIONS

AI & AUTOMATION

Streamline repetitive tasks, improve process efficiency, reduce costs, and
maximize CSAT with advanced AI and automation solutions.

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SENTIMENT ANALYSIS

Understand your customers better through our innovative machine learning
solutions like sentiment analysis, trend mining, and more.

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CHATBOT SUPPORT

Respond to customer inquiries faster and handle higher volumes with generative
AI chatbots powered by Microsoft Power Virtual Agents.

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WORKFORCE MANAGEMENT

Say goodbye to manual time recording, spreadsheets, unproductivity, high
turnover, and subpar customer service with innovative WFM solutions.

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CUSTOMER EXPERIENCE ANALYTICS

Gain actionable insights into your customers’ voices. Our customer experience
analytics and dashboards take the guesswork out of CX, actively improving your
support operations.

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CRM & CONFIGURATION

Track customer interactions at every step of their buying journey and nurture
your customer base with Zendesk-powered CRM solutions tailored to your brand.

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KNOWLEDGE BASE MANAGEMENT

Speed up TTR and increase customer satisfaction with knowledge base management
support that helps your customers answer their questions for themselves — on
their time.

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CUSTOMER JOURNEY MAPPING

Get to the core of customer needs and drive better customer experiences. Track
user analytics and insights with customer journey mapping, tailored to your
brand and based on exptertise and industry best practices.

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WANT TO LEARN MORE ABOUT HOW 5CA CAN IMPROVE YOUR CUSTOMER SUPPORT AND CX? 

Contact us



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