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Submitted URL: http://5ca.com/
Effective URL: https://5ca.com/
Submission: On April 23 via api from US — Scanned from DE
Effective URL: https://5ca.com/
Submission: On April 23 via api from US — Scanned from DE
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Skip to content * Services * Customer ExperienceFlexible, data-driven outsourced customer support solutions in any language, any skill, anywhere * Player Support * Omnichannel Customer Support * Community Management * Content Moderation * VIP Player Support * Multilingual Customer Support * Customer Service Outsourcing * Pre-sales Support * Technical Support * Technology, AI & DataOur tech solutions are science-backed but always foster the human connection * AI & Automation * Sentiment Analysis * Chatbot Support * Workforce Management * Customer Experience Analytics * CRM & Configuration * Knowledge Base Management * Customer Journey Mapping * Industries * Gaming * Consumer Electronics * Digital Services & Ecommerce * Scale-up Hub * Cases * Why 5CA * Our Vision * People * Scalability * Security & GDPR * Gaming Heritage * Blog * About us * Leadership * History & Values * CSR * Careers * Staff Careers * Agent Jobs Get in touch * Services * Customer ExperienceFlexible, data-driven outsourced customer support solutions in any language, any skill, anywhere * Player Support * Omnichannel Customer Support * Community Management * Content Moderation * VIP Player Support * Multilingual Customer Support * Customer Service Outsourcing * Pre-sales Support * Technical Support * Technology, AI & DataOur tech solutions are science-backed but always foster the human connection * AI & Automation * Sentiment Analysis * Chatbot Support * Workforce Management * Customer Experience Analytics * CRM & Configuration * Knowledge Base Management * Customer Journey Mapping * Industries * Gaming * Consumer Electronics * Digital Services & Ecommerce * Scale-up Hub * Cases * Why 5CA * Our Vision * People * Scalability * Security & GDPR * Gaming Heritage * Blog * About us * Leadership * History & Values * CSR * Careers * Staff Careers * Agent Jobs Get in touch THE FAN-MADE CX COMPANY WE’RE A GLOBAL OUTSOURCING PARTNER PROVIDING REMOTE CUSTOMER SUPPORT, INNOVATIVE TECHNOLOGY, AND HIGH-QUALITY PLAYER SUPPORT FROM SPECIALIST AGENTS WITH A GENUINE PASSION FOR YOUR BRAND. Watch Video WHY 5CA? INCREASE CSAT FANS OF BRANDS Increase customer satisfaction with CX agents who know and love your products. Learn more SCALE ANY LANGUAGE REMOTE MODEL Scale your global customer support to any language with our cloud-based model. Learn more WORK SMARTER DATA & TECH SOLUTIONS Elevate your operation’s efficiency and security with our cutting-edge tech solutions. Learn more INDUSTRIES WE SUPPORT GAMING Support your players with tiered VIP support, community management, and content moderation. Our gamer agents prioritize your game’s success on all platforms. Learn more CONSUMER ELECTRONICS Match your tech-savvy customers with top-notch tech support, delivered by agents that love your products. Learn more ECOMMERCE & DIGITAL SERVICES High-quality customer support, focused on building customer loyalty and retention for your brand. Learn more SCALE-UPS Speed up growth with qualified agents worthy of your customers. Learn more CLIENTS THAT TRUST US TRANSFORMATIVE CX SERVICES PLAYER SUPPORT Deliver more efficient, personalized gaming support with game-fluent, multilingual agents that connect with your players. Learn more OMNICHANNEL CUSTOMER SERVICE & CX Connect directly with your customers on their preferred channels for a seamless customer experience. Learn more COMMUNITY MANAGEMENT Bridge the gap between your games and their players with dedicated community management and social agents for ultimate player satisfaction. Learn more CONTENT MODERATION Maintain a healthy, inclusive community of happy customers with content moderation services that keep your customers safe, engaged, and coming back for more. Learn more VIP PLAYER SUPPORT Nurture your dolphins and whales with VIP player support. Increase player loyalty and boost revenue by going the extra mile for your most important players. Learn more MULTILINGUAL CUSTOMER SUPPORT Reach your global market. Our multilingual customer support covers 28+ languages and 78 countries, ensuring support for your worldwide customers. Learn more CUSTOMER SERVICE OUTSOURCING Scale up your support efforts with customer service outsourcing. Increase customer experience and amplify your service capabilities with a one-stop-shop BPO. Learn more PRE-SALES SUPPORT Answer your customers’ questions before they ask with pre-sales support. Take a proactive approach to the buying journey by supporting your customers throughout. Learn more TECHNICAL SUPPORT Advance your technical support team by outsourcing customer service agents with vetted technical skills. Let them troubleshoot your customers’ tech issues while you focus on your product. Learn more INNOVATIVE TECH SOLUTIONS AI & AUTOMATION Streamline repetitive tasks, improve process efficiency, reduce costs, and maximize CSAT with advanced AI and automation solutions. Learn more SENTIMENT ANALYSIS Understand your customers better through our innovative machine learning solutions like sentiment analysis, trend mining, and more. Learn more CHATBOT SUPPORT Respond to customer inquiries faster and handle higher volumes with generative AI chatbots powered by Microsoft Power Virtual Agents. Learn more WORKFORCE MANAGEMENT Say goodbye to manual time recording, spreadsheets, unproductivity, high turnover, and subpar customer service with innovative WFM solutions. Learn more CUSTOMER EXPERIENCE ANALYTICS Gain actionable insights into your customers’ voices. Our customer experience analytics and dashboards take the guesswork out of CX, actively improving your support operations. Learn more CRM & CONFIGURATION Track customer interactions at every step of their buying journey and nurture your customer base with Zendesk-powered CRM solutions tailored to your brand. Learn more KNOWLEDGE BASE MANAGEMENT Speed up TTR and increase customer satisfaction with knowledge base management support that helps your customers answer their questions for themselves — on their time. Learn more CUSTOMER JOURNEY MAPPING Get to the core of customer needs and drive better customer experiences. Track user analytics and insights with customer journey mapping, tailored to your brand and based on exptertise and industry best practices. Learn more WANT TO LEARN MORE ABOUT HOW 5CA CAN IMPROVE YOUR CUSTOMER SUPPORT AND CX? Contact us WHAT DO YOU WANT TO KNOW? I WANT TO KNOW MORE ABOUT: ServicesIndustriesCasesAbout usBlog 5CA is a Certified Company * Privacy policy * Cookie policy * Cookie settings Click for sound 0:57 PRIVACY PREFERENCE CENTER * YOUR PRIVACY * STRICTLY NECESSARY COOKIES * ANALYTICS AND PERFORMANCE COOKIES * ADVERTISING AND TARGETING COOKIES YOUR PRIVACY When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Cookie Policy STRICTLY NECESSARY COOKIES Always Active These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. Cookies Details ANALYTICS AND PERFORMANCE COOKIES Analytics and Performance Cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. Cookies Details ADVERTISING AND TARGETING COOKIES Advertising and Targeting Cookies These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Cookies Details Back Button BACK Filter Button Consent Leg.Interest checkbox label label checkbox label label checkbox label label * View Third Party Cookies * Name cookie name Clear checkbox label label Apply Cancel Confirm My Choices Reject All Allow All COOKIE OPTIONS We use cookies to enhance your experience on the 5CA website while keeping it secure and reliable. By clicking "Accept All Cookies", you agree to store cookies on your device for functional performance and targeting purposes. You can withdraw your consent or customize your cookies to match your preferences at any time by clicking "Customize My Cookies". By Clicking the X button you reject using cookies that are not necessary to access our website. For more on cookies, please see the5CA Cookie Policy Customize My Cookies Accept All Cookies