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Submitted URL: https://nextiva.com/
Effective URL: https://www.nextiva.com/
Submission: On March 14 via api from CA — Scanned from US
Effective URL: https://www.nextiva.com/
Submission: On March 14 via api from CA — Scanned from US
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Vinnie Edwards
“Amazing quality experience. Nextiva allows us to have a clear connection to our
customers.”
“User friendly platforms, up to date technology and great customer service.”
Lex Feldheim
“Great customer service and tremendous savings.”
“I used to pay over $700/month for live answering. Nextiva's flows and mobile
app allows customers help themselves with better outcomes at a tenth of the
cost.”
Daniel Marceca
“Nextiva customer service and hospitality is unmatched.”
“With Nextiva, you get 24/7 customer service and they are always very pleasant
to speak to. Our customer service team has to be up 100% from 8 am to 5 pm EST.
Nextiva makes that easier for us. We love how flawlessly the apps work. ”
Amir Reiter
“Their uptime is amazing and their product is easy to use.”
“"Their uptime is amazing and their product is easy to use. It's UI is super
clean. Unlike others, they are in a position to put their customers first. You
can tell from their customer service and how fast they roll out new products."”
Lex Feldheim
“Great customer service and tremendous savings.”
“I used to pay over $700/month for live answering. Nextiva's flows and mobile
app allows customers help themselves with better outcomes at a tenth of the
cost.”
Vinnie Edwards
“Amazing quality experience. Nextiva allows us to have a clear connection to our
customers.”
“User friendly platforms, up to date technology and great customer service.”
Lex Feldheim
“Great customer service and tremendous savings.”
“I used to pay over $700/month for live answering. Nextiva's flows and mobile
app allows customers help themselves with better outcomes at a tenth of the
cost.”
Daniel Marceca
“Nextiva customer service and hospitality is unmatched.”
“With Nextiva, you get 24/7 customer service and they are always very pleasant
to speak to. Our customer service team has to be up 100% from 8 am to 5 pm EST.
Nextiva makes that easier for us. We love how flawlessly the apps work. ”
Amir Reiter
“Their uptime is amazing and their product is easy to use.”
“"Their uptime is amazing and their product is easy to use. It's UI is super
clean. Unlike others, they are in a position to put their customers first. You
can tell from their customer service and how fast they roll out new products."”
Lex Feldheim
“Great customer service and tremendous savings.”
“I used to pay over $700/month for live answering. Nextiva's flows and mobile
app allows customers help themselves with better outcomes at a tenth of the
cost.”
Vinnie Edwards
“Amazing quality experience. Nextiva allows us to have a clear connection to our
customers.”
“User friendly platforms, up to date technology and great customer service.”
Lex Feldheim
“Great customer service and tremendous savings.”
“I used to pay over $700/month for live answering. Nextiva's flows and mobile
app allows customers help themselves with better outcomes at a tenth of the
cost.”
Daniel Marceca
“Nextiva customer service and hospitality is unmatched.”
“With Nextiva, you get 24/7 customer service and they are always very pleasant
to speak to. Our customer service team has to be up 100% from 8 am to 5 pm EST.
Nextiva makes that easier for us. We love how flawlessly the apps work. ”
Amir Reiter
“Their uptime is amazing and their product is easy to use.”
“"Their uptime is amazing and their product is easy to use. It's UI is super
clean. Unlike others, they are in a position to put their customers first. You
can tell from their customer service and how fast they roll out new products."”
Nicole Nedoss
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started, and that was very important for us because our previous provider was
not providing us with good service.”
Darrell Nelson
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been amazing. I will just say that things just work."”
Albert Korando
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Rich Sparkman
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“It's a modern sytstem that's as forward thinking as we are.”
Darrell Nelson
“Nextiva delivers.”
“Getting everything set up was a breeze and operating services with Nextiva has
been amazing. I will just say that things just work."”
Nicole Nedoss
“Business made easy.”
“From day 1, the Nextiva support team has been so helpful. It was so easy to get
started, and that was very important for us because our previous provider was
not providing us with good service.”
Albert Korando
“"Nextiva is essential for fast growing companies.”
“We can support our growing customer base more efficiently than ever before”
Rich Sparkman
“We cut our business communication costs at Shelby Cobra by 50% with Nextiva”
“It's a modern sytstem that's as forward thinking as we are.”
Nicole Nedoss
“Business made easy.”
“From day 1, the Nextiva support team has been so helpful. It was so easy to get
started, and that was very important for us because our previous provider was
not providing us with good service.”
Darrell Nelson
“Nextiva delivers.”
“Getting everything set up was a breeze and operating services with Nextiva has
been amazing. I will just say that things just work."”
Albert Korando
“"Nextiva is essential for fast growing companies.”
“We can support our growing customer base more efficiently than ever before”
Rich Sparkman
“We cut our business communication costs at Shelby Cobra by 50% with Nextiva”
“It's a modern sytstem that's as forward thinking as we are.”
Darrell Nelson
“Nextiva delivers.”
“Getting everything set up was a breeze and operating services with Nextiva has
been amazing. I will just say that things just work."”
Nicole Nedoss
“Business made easy.”
“From day 1, the Nextiva support team has been so helpful. It was so easy to get
started, and that was very important for us because our previous provider was
not providing us with good service.”
Albert Korando
“"Nextiva is essential for fast growing companies.”
“We can support our growing customer base more efficiently than ever before”
Rich Sparkman
“We cut our business communication costs at Shelby Cobra by 50% with Nextiva”
“It's a modern sytstem that's as forward thinking as we are.”
Nicole Nedoss
“Business made easy.”
“From day 1, the Nextiva support team has been so helpful. It was so easy to get
started, and that was very important for us because our previous provider was
not providing us with good service.”
Darrell Nelson
“Nextiva delivers.”
“Getting everything set up was a breeze and operating services with Nextiva has
been amazing. I will just say that things just work."”
Albert Korando
“"Nextiva is essential for fast growing companies.”
“We can support our growing customer base more efficiently than ever before”
Rich Sparkman
“We cut our business communication costs at Shelby Cobra by 50% with Nextiva”
“It's a modern sytstem that's as forward thinking as we are.”
Darrell Nelson
“Nextiva delivers.”
“Getting everything set up was a breeze and operating services with Nextiva has
been amazing. I will just say that things just work."”
RECOGNIZED FOR INNOVATION AND LEADERSHIP
How Nextiva’s founder and CEO Tomas Gorny made his first million
Why AI is Needed to Meet Today's Consumer Expectations
Conversations are the lifeblood of business, but workplace tech is killing them.
Nextiva’s CEO, Tomas Gorny, On His Journey of Innovation
Customer Service is More Important to Your Business’s Bottom Line Than You Think
How to Master Excellent Customer Service
Goldman Invest $200 Million in Nextiva at 2.7 Billion Value
Nextiva Named to Deloitte’s Technology Fast 500™ List
Four Leadership Lessons from the CEO Transforming How Businesses Communicate
Why the 360-degree customer view is over.
Nextiva Lands $200 Million Goldman Investment
How Nextiva’s founder and CEO Tomas Gorny made his first million
Why AI is Needed to Meet Today's Consumer Expectations
Conversations are the lifeblood of business, but workplace tech is killing them.
Nextiva’s CEO, Tomas Gorny, On His Journey of Innovation
Customer Service is More Important to Your Business’s Bottom Line Than You Think
How to Master Excellent Customer Service
Goldman Invest $200 Million in Nextiva at 2.7 Billion Value
Nextiva Named to Deloitte’s Technology Fast 500™ List
Four Leadership Lessons from the CEO Transforming How Businesses Communicate
Why the 360-degree customer view is over.
Nextiva Lands $200 Million Goldman Investment
How Nextiva’s founder and CEO Tomas Gorny made his first million
Why AI is Needed to Meet Today's Consumer Expectations
Conversations are the lifeblood of business, but workplace tech is killing them.
Nextiva’s CEO, Tomas Gorny, On His Journey of Innovation
Customer Service is More Important to Your Business’s Bottom Line Than You Think
I’M A BIG FAN OF COMPANIES LIKE NEXTIVA.
Steve Wozniak
Co founder of Apple
AUTOMATE YOUR BUSINESS WITH NEXTIVA
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FREQUENTLY ASKED QUESTIONS
WHAT IS NEXTIVA AND WHAT CAN IT DO?
Nextiva is a Connected Communications company that helps businesses grow faster.
It lets people work smarter using its business VoIP phone service, video
conferencing, and text messaging software.
More than 100,000 companies rely on Nextiva for customer and team communication.
U.S. News ranked it the best business phone system in 2020, 2021, 2022, and
2023.
Nextiva’s business phone software regularly tops reviewer’s lists for superior
uptime and ease of use Nextiva uniquely manages all customer communications and
engagement in one place to provide a truly unified view of the customer. It
enhances the customer experience with sales and service tools, analytics, AI,
and automation.
WHAT IS CONNECTED COMMUNICATIONS?
Nextiva has pioneered Connected Communications from the ground up to provide
actionable customer insights in real time across all channels, with
communications at its core. With $200M in backing from Goldman Sachs Asset
Management, we’re taking that vision to every customer, everywhere.
Connected Communications leverages past and present conversations to provide a
seamless employee and customer experience. It addresses the dilemma created by
fragmented business tools by giving a complete picture of the customer in real
time with actionable information for every user.
The top benefits of Connected Communications include:
* Increased revenue — When you anticipate customer needs, you can intelligently
offer promotions and product upgrades and act on new sales opportunities.
* Reduced customer churn — Keep customers engaged throughout their journey,
growing customer loyalty and solving causes of churn before they happen so
you can maximize customer value.
* Boost team productivity — Minimize the busy work by automating routine tasks
when handling customer issues and sales pipelines. Set automatic reminders to
serve customers efficiently.
* Lowered costs — Trim expenses by consolidating 15+ customer support apps,
eliminating data silos, and bridging divides between isolated teams.
* Enhanced business continuity — Stay connected to your customers and keep your
teams connected with the most reliable service provider in the industry. Down
communication systems means lost business.
HOW MUCH DOES NEXTIVA COST?
Nextiva’s price plans include business functionality you need, such as unlimited
calling nationwide, voicemail transcription, mobile and desktop apps, and
collaboration tools.
Nextiva’s cloud phone system saves business owners up to 65% over its
on-premises landline predecessors. Instead of paying extra for text messaging
(SMS/MMS), customer support tools, and virtual faxing, you get them included
with Nextiva.
Enterprise phone solutions like call centers, contact centers, and trunking vary
based on the number of seats and add-ons.
It costs nothing to try Nextiva. Set it up in minutes, and begin using its
business communication software on iOS, Android, Windows, and macOS.
HOW DO I SET UP NEXTIVA?
Nextiva is a breeze to set up for enterprises and small businesses. Every
account gets personalized care to help them along the way.
Once you pick your plan, add users, transfer phone numbers (or get a
new business number). Then, download the NextivaONE App to your smartphone or
computer, and you’re up and running!
Larger organizations receive additional support in setting up bulk number
porting, contact centers, data integrations, and workflow automation. Whenever
your needs change, we’re ready to support you.
Did we mention everyone gets unlimited live support? Swing by our support
portal for FAQs, training videos, and easy-to-follow tutorials. If you have a
question, reach our product experts over the phone, email, chat, or social media
— anytime!
We’ve designed every aspect of our beautiful admin portal to be the easiest and
fastest way to manage your business phone service.
HOW DOES NEXTIVA HELP COMPANIES WORK REMOTELY?
Nextiva lets anyone work from home and the office using its secure business
communications platform. Your team can use VoIP desk phones or virtual
softphones to stay in touch.
Here are several features that are essential to a hybrid workforce:
* Cloud PBX — Manage your company’s phone service, including call routing, over
an internet connection while keeping your staff productive.
* Conference calls — Dial in to connect multiple people from any phone line to
participate in a conference call. Hold meetings even when people work
remotely.
* Screen sharing — Deliver a live presentation to team members and customers
for real-time collaboration.
* Team messaging — Chat with team members for a faster response than an email
across any desktop or mobile device.
* Phone presence — See when another person is busy, on a call, on their mobile
phone, or available for more efficient communication.
* Video meetings — Meet over a video conference using a trusted VoIP solution
to add a deeper emotional connection.
* HD phone calls — Be heard clearly with excellent call quality. HD voice gives
you twice the sound quality of an analog phone call.
* Unified communications — Unified Communications as a Service (UCaaS)
consolidates separate channels across the enterprise into a shared platform
for voice, video, chat, and collaboration.
* CRM integrations — Even though Nextiva’s virtual phone system is powerful, it
integrates nicely with others using APIs. Dial contacts faster and bridge the
gap between your CRM and office phone system.
* Toll-free phone number — Achieve a trusted, national presence with a
toll-free business phone number to direct calls to your team easily. Incoming
phone calls can be routed to your office phone or cell phone any way you
want.
* Advanced features — Instantly adjust call management telephony features like
call recording, call logs, on-hold music, call queues, auto attendants, call
transfers, call forwarding, caller ID, and more.
CAN NEXTIVA BE USED BY SALES AND SUPPORT TEAMS?
Yes, Nextiva has sales and support software made for businesses of all sizes.
Here are several notable features that are essential to working remotely:
* Sales tools: Track every deal through your sales pipeline and grow your
revenue. Equip your salesforce to close deals faster.
* Service tools: Forge a deeper connection with customers and multiply your
productivity with intelligent help desk tools that keep everyone on the same
page.
* Contact center: Handle a high volume of inbound and outbound calls over the
phone, email, and social media with ease. Launch a cloud contact center in
days, not months.
But that’s not all. The platform gets smarter the more you use it. Employees can
see the full picture of the customer in real time. It anticipates customer needs
based on their journey, experience, behaviors, and comparative insights.
No matter how you sell or assist customers, you can do it with Nextiva.
WHAT MAKES NEXTIVA DIFFERENT?
Nextiva was founded in 2006 on Amazing Service. That’s not a tagline — it’s our
not-so-secret advantage no one else can beat. With $200M in backing by Goldman
Sachs Asset Management, we’re tackling Connected Communications to bring
customers value across communications and customer management.
From the personalized onboarding support to our engineers that maintain
our scalable network, every customer benefits from our obsessive focus on
delivering a superior customer experience.
Nextiva is so much more than a VoIP phone system. Nextiva was ahead of the curve
by introducing its unified communications solution long before the UCaaS went
mainstream.
It has become the ultimate business communications platform that brings teams
and customers closer. It surfaces actionable customer intelligence to your
employees and empowers them to work from anywhere.
Nextiva gives small businesses and enterprises a competitive advantage with
virtual workspaces, video conferencing, mobile apps, and feature-rich cloud
PBX — all in one system.
Over 100,000 companies rely on Nextiva for its rock-solid reliability. You get
more than just a dial tone; you get peace of mind. Our 1,200+ team members are
driven to provide you with the best customer service you won’t find anywhere
else. In the past year, billions of conversations took place over our network.
U.S. News ranked Nextiva as the best business phone system two years in a row
out of more than 20 VoIP providers. In addition, the technology review platform
G2 noted that our communication platform was one of the easiest to use, making
it an excellent fit for any business.
WHICH COMPANIES USE NEXTIVA?
You probably recognize a few of our top customers: Pac-12, Taco Bell, Shelby
American, Conan, Barstool Sports, and DirectBuy.
Nextiva also caters to specialized small businesses. Examples include insurance
agencies, healthcare providers, law firms, nonprofits, manufacturers, and many
more.
You also don’t need to be technical to use Nextiva. Our experts will walk you
through every step of the way so you can scale your business, not scan technical
manuals.
(But, if you like to tinker with PBX systems, you’ll want to make us your SIP
trunk provider. Our highly redundant business voice network has eight data
centers throughout North America.)
No matter how or where you work, Nextiva helps you stay connected to customers
and teams. From startups to global brands, we’ve got you covered.
Software that helps you simplify your business.
Download NextivaONE
CONVERSATIONAL PLATFORM
* Customer communication
* AI-powered contact center
* Business voice
* Analytics
* What’s new?
* See all products
PLATFORM FEATURES
* Cloud phone system
* Inbound voice contact center
* Text messaging
* Call center
* Cloud PBX
* SIP trunking
PARTNERS
* Channel partners
* Events
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* Partner portal
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HELPFUL RESOURCES
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* News & media
* Platform status
* Contact us
NEXTIVA BLOG
Call Center Turnover Rates: How to Boost Agent Retention
Go Learn
What is Hosted PBX (Private Branch Exchange)?
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One platform. For all your conversations.
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NO TIME TO FILL OUT FORMS? CALL OUR SUCCESS TEAM (800) 799-0600
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Nextiva has developed a solution for the future: One platform, one workspace,
zero friction.
Tomas Gorny,
Founder and CEO of Nextiva
HOW CAN WE HELP YOU?
Our team is ready to answer any questions you may have.
Mark C. | with Nextiva since 2018
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