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 1. Policy & Security


TICKETMASTER PRIVACY POLICY

APR 20, 2022•ARTICLE

Title
Ticketmaster Privacy Policy
Answer TM

Ticketmaster Privacy Policy - Your Privacy Rights

Effective Date: November 11, 2021

This Privacy Policy applies to the sites and apps where it appears.

This Policy describes how we treat personal information we collect both online
and offline. This includes on our websites and in our apps. It also includes at
our box offices or in phone or email interactions you have with us. If you live
in Canada, please read our Canadian Privacy Policy.

Our Privacy Notice has been designed with you in mind. How the notice applies to
you will depend on the way in which you interact with us. For example, if you:

 1. Purchase a ticket from us, we will use the information you provide us to
    fulfill our obligations to you in delivering that service, and, where
    permitted, keep you up to date about other events that may be of interest to
    you; and

 2. When you browse our sites, we use cookies to tailor your experience and
    hopefully provide you with a seamless experience.

Your choices and rights under each scenario are explained in more detail below.
Click on "Learn More" under each icon for more information or scroll down to
read the full policy.


WHAT INFORMATION WE HAVE & WHERE WE GET IT

We collect and store different types of information about you when you create an
account, buy tickets, contact us, and use our websites, apps and social media.
Learn More


HOW WE USE YOUR INFORMATION & WHY

We collect and use your information for lots of reasons such as helping you get
into the shows you love, sharing news, for marketing and as otherwise required
by law.
Learn More


WHO WE SHARE YOUR DATA WITH & WHY

We may share your information with the event providers as well as other third
parties associated with the service provided.
Learn More


YOUR CHOICES & RIGHTS

Among other rights, you can choose whether to receive marketing from us. You
also have the right to access the information we have about you.
Learn More


LOOKING AFTER YOUR INFORMATION

We take steps to try to make sure your information is protected and to delete it
securely when we no longer need it.
Learn More


CONTACT US

If you have any questions or feedback about this notice, or how we handle your
information, get in touch with us.
Learn More


WHAT INFORMATION WE HAVE & WHERE WE GET IT

--------------------------------------------------------------------------------

We collect information from and about you.

Contact and billing information. When you create an account, buy a ticket or
have a ticket transferred to you by a friend, we will collect your contact and
billing information, such as your name, street address, zip code, email, phone
number and credit card number.

Information you post. We collect information you post in a public space on our
website or on a third-party social media site.

Demographic information. We might collect information like your age range, race,
or gender, or information about events you like or products you buy. We might
collect this as part of a survey, for example.

Accessibility Information. We may collect details of your health requirements if
you have accessibility requirements when attending events.

Security Information. We may collect personal information on incidents and
accidents that occur in our venues that may include the use of closed-circuit
television video (CCTV), video taken from security cameras, photographs and
pertinent personal information regarding accidents/injuries that may have
occurred at the venue(s).

Information used for health/safety purposes.  We may collect information from
ticket purchasers and attendees for compliance purposes related to infectious
disease to the extent required under applicable law.  This information may
include names, contact details, seat locations, along with entry and exit times.

In situations where a third party for an event organizer requires the collection
of health information (such as test results), please refer to their privacy
policy and terms to understand how your data was collected and used.

Seller Tax Details. We may collect information from you when you use our
services as a seller, including additional identification data such as tax
identification numbers, and other required information that you provide. 

Other information. We may collect information about the browser and device
you're using, your IP address, your location, the site you came from, the site
you visit when you leave us, and how you used or didn't use our site or app. We
may collect this using technology such as GPS and Wi-Fi.

We collect information in different ways.

We collect information directly from you. For example, if you buy tickets or
register for a promotion. We also collect information if you post a comment on
our websites or ask us a question.

We collect information from you passively. We use tracking tools like browser
cookies and web beacons. To learn more about these tools and to control them,
please click here. We also collect information from our apps.

We get information about you from third parties. For example, if you use a
social media feature within our websites or apps or post to a social media
platform, the social media site will give us some information about you.


HOW WE USE YOUR INFORMATION & WHY

--------------------------------------------------------------------------------

We use information as disclosed and described here.

We use information to provide you with products and services. We use your
information to process your order and provide you with customer support. This
includes sending you emails about your account or a ticket purchase. We might
also contact you about this policy or our website terms.

We use information to respond to your requests or questions. For example, we
might use your information to confirm your registration for an event or contest.
You may give us your friend's information, for example via our referral service
to tell a friend about our website or to purchase a gift card. We will only use
your friend's information to provide services you requested. Your friend may
contact us at privacy@livenation.com to ask us to delete their information.

We use information to improve our products and services. We might use your
information to customize your experience with us. This could include displaying
content based upon your preferences.

We may use your information to make our website, products, and services better.
We may combine information we get from you with information about you we get
from third parties.

We use information for security purposes. We use information to protect our
company, our venues, our customers, and our websites. This includes to detect or
prevent unlawful behavior.

We use information for health/safety purposes. Any information required to
be collected for purposes of compliance with applicable health and safety
requirements, will only be used to contact attendees or shared with relevant
local, state or federal authorities.  This information is regularly deleted.

We use information for marketing purposes. For example, we might send you
information about special promotions or offers. We might also tell you about new
features or products. These might be our own offers or products, or third-party
offers or products we think you might find interesting. Or, for example, if you
buy tickets from us we'll enroll you in our newsletter. To learn about your
choices for these communications, read the choices section below.

We may also use push notifications on our mobile apps. We may use push
notifications and your location information in our apps to send you alerts
regarding local events.

We use information as required or otherwise permitted by law or as we may notify
you.

We keep your information as long as it is necessary or relevant for our
business. We also keep information to resolve disputes, enforce our agreements
and otherwise required by law.


WHO WE SHARE YOUR DATA WITH & WHY

--------------------------------------------------------------------------------

We may share information with third parties.

We will share information within the Live Nation family of companies. This may
include Ticketmaster and Live Nation-owned or operated venues, for example.

We will share information with third parties who perform services on our
behalf. For example, we share information with vendors who help us manage our IT
infrastructure or who fulfill your purchases. Some vendors may be located
outside of the United States.

We will share information with our business partners. This includes a third
party who provides an event such as the artist, promoter or team, or sponsors an
event, or who operates a venue where we hold events. Our partners use the
information we give them as described in their privacy policies, which may
include sending you marketing communications. You should read those polices to
learn how they treat your information.

We will share information with third parties who sell products or services to
you. We will disclose your information to a ticket buyer or seller for order
fulfillment purposes if you buy or sell tickets via our resale platform, or with
a third party who provides you with ticket insurance or merchandise, for
example.

We may share information if we think we have to in order to comply with the law
or to protect ourselves. For example, we will share information to respond to a
court order or subpoena. We may also share information if a government agency or
investigatory body requests it. Or, we might also share information when we are
investigating potential fraud.

We may share information with any successor to all or part of our business. For
example, if part of our business is sold we may give our customer list as part
of that transaction.

We may share your information for reasons not described in this policy. We will
tell you before we do this.


YOUR CHOICES & RIGHTS

--------------------------------------------------------------------------------

You have certain choices about how we use your information.

You can opt out of receiving our marketing emails. To stop receiving our
promotional emails, click here or follow the instructions in any marketing email
you get from us. You can also change your preferences in your account. It may
take about ten days to process your request. Even if you opt out of getting
marketing emails, we will still be sure to send you transactional messages. For
example, we may still contact you about your orders.

You can modify information you have given us. To correct or delete information
or update account settings, log into your account and follow the instructions.
We make changes as soon as we can. This information may stay in our backup
files. If we cannot make the changes you want, we will let you know and explain
why. If you contact us requesting access to your information, we will respond
within 45 days.

You can control cookies and tracking tools. To learn how to manage how we - and
our vendors - use cookies and other tracking tools, please click here.

You can control tools on your mobile devices. For example, you can turn off the
GPS locator or push notifications on your device.

Your California Privacy Rights.

“Shine the Light” Law.  If you are a California resident and have an established
business relationship with us, you can email us to request a list of the
personal information we have shared with third parties for their marketing
purposes. We will also give you a list of the third parties that have received
your information. You can make a request one time each year.

Mention in your email that you are making a "California Shine the Light"
inquiry. We will respond within 30 days.

California Consumer Privacy Act.  If you are a California resident, you have
specific privacy rights governed by the California Consumer Privacy Act (CCPA). 
These rights include:

 * Disclosure.  You have the right to request a report showing the personal
   information collected, shared, and sold about you in the past 12 months. 
 * Opt-Out. You have the right to opt-out to the sale of your personal
   information to third parties.
 * Deletion. You have the right to request that we delete any personal
   information collected from you.
 * Non-Discrimination. We shall not discriminate against you based on your
   exercise of any of the above rights.

You may submit a request to enact any of the above rights by clicking here to
submit a request or calling us at 855-663-0150.  You may also submit your
request by mailing a letter to the address at the bottom of this policy.  Please
be sure to include your full name, email address, and which type of request you
are making in your letter.

To verify your identity, we may collect information such as your full name and
email address. This information will be compared to our existing records to
verify the identity of the individual submitting the request. We may also
require you to confirm your request via an automated email message before
responding to your CCPA rights request. Depending on the sensitivity of the
information requested and the type of request, we may require additional
information to verify your identity before responding.  We will respond to your
request within 45 days if possible and required under the law.

Personal Information Collected on California Residents:

 * Names and Aliases
 * Physical Address
 * Phone Number
 * E-Mail Address
 * IP Address
 * Unique Identifiers
 * Interactions with Customer Service
 * Information about transactions made on our services
 * Fan Preferences and Attributes   
 * Cookies/Web Beacons - We use tracking tools like browser cookies and web
   beacons. To learn more about these tools and to control them, please click
   here.
 * Device Attributes

Personal Information Disclosed for a Business Purpose or Sold About California
Residents:

Categories of Personal InformationPersonal InformationDisclosed for a Business
PurposeSoldCategories of Third-Party RecipientsIdentifiersNames and
AliasesXXBusiness Partners, Data Brokers, Technical Service ProvidersPhysical
AddressXXPhone NumberXXE-Mail AddressXXIP AddressXXBusiness Partners, Technical
Service ProvidersUnique IdentifiersXXUnique Tax IdentifiersX Government
EntitiesCommercial InformationInteractions with Customer ServiceX Technical
Service ProvidersInformation about transactions made on our servicesXXBusiness
Partners, Data Brokers, Technical Service ProvidersIndividual’s Preferences and
AttributesXXInternet/ Electronic ActivityCookies/Web BeaconsXXDevice
AttributesXX

To opt-out of the sale of your personal information, please click this “Do Not
Sell My Personal Information” link, or use the options presented above to submit
a full request.

You may designate an authorized agent to submit requests on your behalf. For an
authorized agent to be considered verified, you must provide the authorized
agent with signed, written affidavit to make such requests or a power of
attorney. We may follow up with you to verify your identity before processing an
agent’s request.

Sources of Data about California Residents:

 * Self-disclosed (e.g. Information provided when interacting with our products
   and services)
 * Business partners (e.g. Analytics companies, promoters, artists, fan clubs,
   sports teams, venue owners, etc.)
 * Data brokers (e.g. Marketing companies, advertising partners, etc.)
 * Technical service providers (e.g. Cloud service providers)

Business or Commercial Purposes for Collecting or Selling Personal Information
about California Residents:

 * Providing products and services
 * Event management
 * Market research and aggregated analytics
 * To prevent, detect, and manage unlawful behavior
 * Marketing
 * Client services
 * Staff administration

Third Parties with Whom we Share Personal Information:

 * Business partners (e.g. Analytics companies, promoters, artists, fan clubs,
   sports teams, venue owners, etc.)
 * Data brokers (e.g. Marketing companies, advertising partners, etc.)
 * Technical service providers (e.g. Cloud service providers)
 * Government entities (e.g. IRS)

To view our CCPA request metrics, please click here.

Do Not Track. Our websites and apps are not designed to respond to "do not
track" requests from browsers.

Our sites and apps are not intended for children.

Our sites and apps are meant for adults. We do not knowingly collect personal
information from children under 13. If you are a parent or legal guardian and
think your child under 13 has given us information, you can email us here. You
can also write to us at the address listed at the end of this policy. Please
mark your inquiries "COPPA Information Request."


LOOKING AFTER YOUR INFORMATION

--------------------------------------------------------------------------------

We use standard security measures.

We have security measures in place to protect your information. The standard
security measures we use will depend on the type of information collected.
However, the Internet is not 100% secure. We cannot promise that your use of our
sites will be completely safe. If you think that an unauthorized account has
been created using your name, contact us at the address below.

We store information both in and outside of the United States.

If you live outside of the United States, you understand and agree that we may
transfer your information to the United States. This site is subject to United
States laws, which may not afford the same level of protection of those in your
country.

We may link to third party sites or services we don't control.

If you click on one of those links, you will be taken to websites we do not
control. This policy does not apply to the privacy practices of those websites.
Read the privacy policy of other websites carefully. We are not responsible for
these third party sites. Our site may also serve third-party content that
contains their own cookies or tracking technologies. To learn more, click here.
We do not control the use of those technologies


CONTACT US

--------------------------------------------------------------------------------

Please contact us if you have more questions.

If you have any questions about this Policy or other privacy concerns, you can
email us at privacy@livenation.com. Please do not include your credit card
number or other sensitive information in your email. You can also write us at:

Live Nation Entertainment, Inc.
9348 Civic Center Drive
Beverly Hills, CA 90210
Attention: Privacy Officer, Legal

What we will do if there is an update to this policy.

From time to time we may change our privacy practices. We will notify you of any
material changes to this policy as may be required by law. We will also post an
updated copy on our website. Please check our site periodically for updates.

© 2022 Ticketmaster. All rights reserved

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