www.lowes.com Open in urlscan Pro
2.19.216.148  Public Scan

Form analysis
2 forms found in the DOM

Name: fromQuickSearch — /search

<form action="/search" name="fromQuickSearch" id="frmQuickSearch">
  <section><input type="text" id="search-query" placeholder="What are you looking for today?" autocomplete="off" name="searchTerm" aria-label="Search Query" class="sb-input js-predictive-input js-predictive-current" value=""><button type="submit"
      aria-label="Search" class="sb-search-icon"><svg class="styles__StyledSVG-sc-1houmlx-0 kTRzNd icon icon-search-icon" viewBox="0 0 16 16" aria-hidden="true" role="presentation"
        style="--style-icon-height: 1.25rem; --style-icon-width: 1.25rem; --style-icon-color: #707070;">
        <path fill-rule="evenodd" d="M9.527 10.497a4.646 4.646 0 1 1 .756-.637.488.488 0 0 1 .024.022l3.264 3.264a.5.5 0 1 1-.707.707L9.6 10.59a.501.501 0 0 1-.073-.092Zm1.247-3.851a3.846 3.846 0 1 1-7.691 0 3.846 3.846 0 0 1 7.691 0Z"
          clip-rule="evenodd"></path>
      </svg></button>
    <div class="js-visual-search" data-enablebarcodesearch="true" data-enableimagesearch="true" data-enablezxingjsbarcodesearch="false" data-enabledesktopimagesearch="false">
      <div data-testid="VisualSearch-id" id="visual-search" class="sc-AxirZ bJCmFu"><button
          class="ButtonBase-sc-1ngvxvr-0 npsSd backyard button size--small variant--ghost color--interactive shape--rounded IconButtonBase-y8g6tj-0 fjGANY icon-button sc-AxhCb eSwYtm vs-button" type="button" aria-label="title"><span
            class="label btn-label"><svg class="sc-AxjAm bcMPWx icon icon-camera" viewBox="0 0 16 16" aria-hidden="true" role="presentation" style="--style-icon-height: 1rem; --style-icon-width: 1rem; --style-icon-color: text_solid;">
              <path fill-rule="evenodd" clip-rule="evenodd" d="M5.866700000000001,8.66654a2.13333,2.13333 0 1,0 4.26666,0a2.13333,2.13333 0 1,0 -4.26666,0"></path>
              <path fill-rule="evenodd" clip-rule="evenodd"
                d="M4.78016 3.33333L6.00016 2H10.0002L11.2202 3.33333H13.3335C14.0668 3.33333 14.6668 3.93333 14.6668 4.66667V12.6667C14.6668 13.4 14.0668 14 13.3335 14H2.66683C1.9335 14 1.3335 13.4 1.3335 12.6667V4.66667C1.3335 3.93333 1.9335 3.33333 2.66683 3.33333H4.78016ZM4.66683 8.66667C4.66683 10.5067 6.16016 12 8.00016 12C9.84016 12 11.3335 10.5067 11.3335 8.66667C11.3335 6.82667 9.84016 5.33333 8.00016 5.33333C6.16016 5.33333 4.66683 6.82667 4.66683 8.66667Z">
              </path>
            </svg></span></button></div>
    </div>
  </section>
</form>

<form class="sc-t61zjq-21 ihfyPu js-subscription-form met-email-footer" role="form" autocomplete="on" novalidate="">
  <div class="sc-t61zjq-22 sc-t61zjq-23 dmkkVy gLKact">
    <div class="TextInputWrapper-sc-b3qmsm-0 cQmrqf backyard textinput--wrapper shape--rounded size--medium has--placeholder interaction--incomplete"><label for="email-input"
        class="TextInputLabel-sc-17vo7nq-0 fflyZU input-label size--medium state--default interaction--incomplete" role="label"></label>
      <div class="TextInputFormControl-sc-1c4ljsw-0 elTkrk form-control shape--rounded size--medium interaction--incomplete"><input type="email" id="email-input"
          class="textinput type--email sc-t61zjq-24 sc-t61zjq-25 jRoEXH gKgDXG js-email-input incomplete" placeholder="Email Address" name="email" error="" autocompletetype="email" value="">
        <fieldset class="TextInputFieldset-sc-1pd8ayg-0 kmDXhP text-input-fieldset size--medium interaction--incomplete" aria-hidden="true"></fieldset>
      </div>
    </div>
  </div>
  <div class="sc-t61zjq-22 dmkkVy"><button class="ButtonBase-sc-1ngvxvr-0 jEYXMi backyard button size--medium variant--secondary color--interactive shape--rounded sc-t61zjq-26 bXFRQn" color="interactive" type="submit" fill="white"
      data-linkid="save_today" data-selectedsubscription="opt_promo_email"
      style="--btn-base: var(--bds-color-action-interactive); --btn-base-subdued: var(--bds-color-action-interactive-subdued); --btn-hover: var(--bds-color-action-interactive-subdued-hover); --btn-pressed: var(--bds-color-action-interactive-subdued-pressed); --btn-focus: var(--bds-color-focus-default); --btn-text: var(--bds-color-text-interactive); --btn-icon: var(--bds-color-icon-interactive); --btn-disabled: var(--bds-color-text-disabled); --btn-disabled-subdued: var(--bds-color-surface-subdued);"><span
        class="label btn-label">
        <div class="sc-t61zjq-39 WGvRB">Sign Up</div>
      </span></button></div>
</form>

Text Content

JOIN. EARN. SAVE. OUR NEW LOYALTY PROGRAM IS HERE. LEARN MORE >

Presque Isle Lowe's
Open until 9 PM
Delivery to04769
Link to Lowe's Home Improvement Home Page
Lowe's Credit CenterOrder StatusWeekly AdLowe's PRO

ShopSavingsInstallationsDIY & Ideas

Lowe's Home Improvement listsMy Lists
Notification CenterBell with 0 notificationsNotifications

MyLowesSign In

SIGN IN OR CREATE AN ACCOUNT

Earn Rewards

Easy Order Tracking

Save Items for Later

Sign In


Cart with 0 itemsCart


Prices, Promotions, styles, and availability may vary. Our local stores do not
honor online pricing. Prices and availability of products and services are
subject to change without notice. Errors will be corrected where discovered, and
Lowe's reserves the right to revoke any stated offer and to correct any errors,
inaccuracies or omissions including after an order has been submitted.




 1. Home
 2. About
 3. Lowe’s U.S. Privacy Statement


LOWE’S U.S. PRIVACY STATEMENT


TABLE OF CONTENTS






What Information We Collect


What Are the Sources of Your Information


Why We Collect Your Information


How We Share Your Information


Your Privacy Rights and Choices


How to Submit Privacy Request(s)


Notice of Financial Incentive Programs/Loyalty Programs


Your Privacy Right Under the California Shine the Light Act


How We Protect Your Information


How We Retain Your Information


Other Important Considerations

Automated License Plate Recognition (“ALPR”) System Usage and Privacy Policy


Scope


Updates


How to Contact Us


Lowe’s Privacy Request Portal










Effective Date: 1/10/2024


View as PDF 

This Privacy Statement applies to your interaction with Lowe’s as a prospective,
current or former Lowe’s customer, visitor or business partner. It describes how
Lowe’s collects, uses, shares, and protects personal information from and about
you, along with choices you can make about such information. This Privacy
Statement is not a contract and does not create any legal rights or obligations.











WHAT INFORMATION WE COLLECT

We collect the following categories of personal information in order to provide
products and services to you, to communicate with you, to enhance our products,
services, and operations, and for other operational, legal, and compliance
purposes:





 * Identification information that can be used to identify you, such as your
   name, alias, address, phone number, email address, payment information, login
   and access credentials, signatures, or other identifiers. We may also collect
   online identifiers, such as your IP address, when you browse our websites or
   use our applications.
   
   
 * Commercial information, such as products or services you purchased or
   considered purchasing.
   
   
 * Online activities information, such as browsing history, search history, and
   other information when you interact with our websites, applications, and
   advertisements. We, and our third-party partners, may also use analytics
   tools to collect information about your keystroke activity and rhythms, mouse
   movements, scrolling and clicks when you use our websites or mobile
   applications.
   
   
 * Geolocation data, including precise geolocation data if you allow our
   application to collect it for purposes such as helping you locate the nearest
   Lowe’s store or alerting our stores when you are on the way to pick up your
   orders, or for analytic purposes.
   
   
 * Audio, electronic, video or image information, such as audio or video
   recording when you call or virtually connect with us, video monitoring via
   mounted or mobile cameras in the store or at the parking lot when you come to
   our stores, or photos taken when we are working on your project to document
   progress or completion. When legally permitted, after detecting a security
   incident to investigate, we may also use image scan technology on images we
   previously captured of an individual(s) suspected of being responsible for a
   security incident to aid our investigation and prosecution. Our cameras may
   capture license plate information when permitted in certain states.
   
   
 * Professional or employment-related information, such as information about you
   as representatives of our customers and business partners, in connection with
   our services and the operation of our business, including business contact
   information, job title, company name, and office visitor access information,
   where applicable.
   
   
 * Protected class information under state or federal laws, such as age, gender,
   and family status.
   
   
 * Education information, such as when you respond to a customer survey.
   
   
 * Inferences or preferences we learn or infer about you.
   
   
 * Sensitive Personal Information, such as precise geolocation, race and
   ethnicity information, and payment card information when permitted by law.
   For instance, with your consent, we use precise geolocation to calculate your
   arrival time for in store product pick up, so the products are ready for you
   upon your arrival. Where permitted by law, we use the information to prevent,
   detect, protect against, or respond to security incidents, identity theft,
   fraud, and illegal activities. We may collect government-issued ID for
   certain types of transactions.
   
   
 * Other personal information, if it identifies, relates and can be reasonably
   associated with or linked to you (or your household), such as photos you
   upload, or measurement data or floorplan data generated when using Lowe’s
   measurement services or through measurement technologies, such as the Lowe’s
   Measure Your Space or floor/kitchen visualization features.



We do not knowingly collect or disclose personal information from children under
the age of 16 without parental or guardian consent. If a child under the age of
16 has provided us with personal information, we ask that a parent or guardian
contact us so that the information can be deleted.

For more information about how we retain your information, please see the “How
We Retain Your Information” section below. 





WHAT ARE THE SOURCES OF YOUR INFORMATION

We collect different types of information about you from a number of sources,
including information you provide to us, information we automatically collect,
information we obtain from other sources (specified below), and information we
derive or infer about you. 

INFORMATION YOU PROVIDE 

You may choose to provide us with information when you interact with us.
Examples include:



 * Identification information. You may provide your contact information in case
   we need to reach out to you. You may also set up your login and access
   credentials when creating or accessing your Lowe’s online account. To
   complete transactions, we collect your payment information. We may need your
   government-issued ID information or date of birth for certain types of
   special transactions.
   
   
 * Commercial information. You may provide or generate commercial information
   regarding your Lowe’s purchases, returns, exchanges, warranties, and rebates.
   
   
 * Audio, electronic, video or image information. You may provide audio, video
   or photo to us, such as uploading a photo about your home improvement project
   or submitting a claim.
   
   
 * Protected class information under state or federal law or other sensitive
   personal information.  For example, you may provide your protected
   demographic information, including age, gender, race and ethnicity and
   marriage and family status, when you complete a survey from us.
   
   
 * Sensitive Personal Information. We may collect government-issued ID for
   certain types of transactions to verify your identity and for fraud
   prevention purposes. We may obtain your government-issued ID information when
   you return a product without a valid receipt. When legally permitted, and if
   you would like to expedite the ID verification process during the
   self-checkout, you may choose to digitally scan your driver’s license or
   state-issued ID when applying the military discount, using a Lowe’s
   merchandise card issued during the no-receipt return process or renting
   equipment. We access your first and last name to verify your identity for
   military discount. We access your ID number and state information to verify
   your identity for using Lowe’s merchandise card issued during the no-receipt
   return process. We will not save the information obtained by the scan. You
   are not required to consent to the scan to proceed with these transactions.
   On the self-checkout screen, you can also call for an associate who will
   manually verify your identity.
   
   
 * Your preferences and inferences. You may let us know your preferences in a
   survey, contest, promotion or sweepstakes, or any other contents you submit,
   such as product reviews. 
   
   
 * Professional or employment-related information. You may also provide other
   professional or employment-related information when you respond to our
   surveys.
   
   
 * Education information. You may provide education information in surveys. 
   
   
 * Other personal information, such as your medical and insurance information,
   if you submit a claim to us.



INFORMATION WE COLLECT BY AUTOMATED MEANS 

We collect information by automated means online and offline. When you use our
websites or mobile applications, Lowe’s and our partners may collect certain
information by using Cookies and Other Technologies. If you choose to connect
your mobile device to our free in-store Wi-Fi, we may collect your device usage
information. When you visit our store or call our customer care hotline, we may
collect audio or video information.

As described under the “What Information We Collect” section, through automated
means, we collect geolocation data and audio, electronic, video, or image
information, online activities, and identification information (e.g., your IP
address, device ID, cookie ID, mobile advertising identifier or pixel
identifier).

INFORMATION WE COLLECT FROM OTHER SOURCES



 * Identification information. We may collect your contact information from
   Lowe’s affiliates, acquired businesses, business partners, public sources or
   other individuals, such as through “Refer a Friend” programs or if someone
   purchases a product and asks that it be delivered to you.
   
   
 * Commercial information. We may obtain your commercial information, such as
   your purchase history, from Lowe’s affiliates, acquired businesses or
   business partners. If you save a primary address in your Lowe’s online
   account, we may obtain and display publicly available information about your
   property to help you make home improvement decisions easier. Such information
   may include your property size, number of rooms and the year it was built.
   
   
 * Inferences or preference information about you, protected class information
   under state or federal laws, sensitive personal information, professional or
   employment-related information, education background, and geolocation
   information. We may collect inferences or preference information about you
   from business partners, such as data suppliers and data analytics or survey
   vendors. We may use such information to conduct aggregated analyses of our
   customer composition, and we may collect your interest and preference
   information to recommend products or services that may interest you. We may
   also learn about your preferences from public sources, such as information
   you submit in a public forum (e.g., a customer review).



INFORMATION WE GENERATE OR DERIVE



 * Inferences or preference information about you. We may generate or derive
   some information about you through manual or automated means based on other
   information we collect. For instance, we may analyze your information and
   infer your shopping preferences to provide tailored recommendations to you.
   We may also conduct analyses based on aggregated or de-identified
   information. We may connect information we collect about you from the means
   described above if we can identify you as a Lowe’s customer, so that we can
   provide a personalized experience regardless of how you interact with us.










WHY WE COLLECT YOUR INFORMATION

We use your personal information for various business or commercial purposes,
including fulfilling products and services, communicating with you, supporting
and enhancing our business functions and for other legal, compliance and
security purposes. 

FULFILL PRODUCTS, SERVICES AND TRANSACTIONS

We may use your identification information, commercial information, online
activities, geolocation information, audio/video, geolocation, sensitive
personal information, and other personal information to provide products and
services to you, such as:

 * Provide and deliver products and services, fulfill your orders and
   transactions, and manage returns and exchanges
 * Process, record, and track your purchases, payments, returns, warranties, and
   rebates
 * Process payment
 * Create and manage your account registrations or benefit or reward program
   enrollment, such as your MyLowe’s account or Lowe’s Pro Business account
 * Conduct and administer contests, surveys, and sweepstakes
 * Provide you with in-store navigation and mapping services and help you find
   store locations near you
 * Fulfill benefits associated with your membership or other use of our products
   and services
 * Identify and verify your identity when needed to provide you with products
   and services or access to our systems



FACILITATE CUSTOMER COMMUNICATION AND OUTREACH 

We may use all of the categories of information described under “What
Information We Collect” section to facilitate and tailor our outreach to you,
such as:



 * Communicate with you through various channels with transactional or
   promotional information, such as transaction confirmation and reminder,
   newsletters, coupons, and other messages
 * Evaluate and respond to your requests, inquiries, and applications
 * Administer programs for product reviews and surveys as submitted by you and
   other customers



ENHANCE OUR PRODUCTS, SERVICES AND OPERATIONS

We may use all of the categories of information described under “What
Information We Collect” section to enhance our products, services and
operations, such as:



 * Conduct research and internal analytics, develop new products and services,
   perform market research and data analytics, and analyze our products,
   services, websites, and applications
 * Customize your experiences in our stores and online, including customized
   advertisements and offers
 * Determine and manage the effectiveness of our advertising and marketing
 * Administering our websites and applications, and perform accounting,
   auditing, billing, reconciliation, and collection activities

COMPLY WITH LEGAL, COMPLIANCE, LAW ENFORCEMENT AND SECURITY REQUIREMENTS

We may use identification information, commercial information, online
activities, geolocation, and audio, electronic, video, image and other personal
information for legal, compliance, fraud prevention and security purposes, such
as:



 * Comply with and enforce applicable legal requirements, industry standards and
   our policies and terms, such as our Terms and Conditions of Use
 * Assist law enforcement and respond to regulatory inquiries
 * Detect security incidents, protect against malicious, deceptive, fraudulent,
   or illegal activity, and prosecute those responsible for that activity












HOW WE SHARE YOUR INFORMATION

We share your personal information with unaffiliated entities (companies outside
the Lowe’s family) with your proper implied or express consent. Specifically, we
share your personal information to conduct business with service providers and
business partners, comply with legal requirements, and transfer our business.

PRODUCT OR SERVICE PROVIDERS AND BUSINESS PARTNERS

We may disclose your personal information to companies that provide various
services to us in areas, such as installation, repair, warranty, order
processing and fulfillment, information technology, marketing, customer service,
data analytics, research and enhancement, fraud prevention, and legal,
compliance and risk management. We may also disclose your personal information
to product suppliers for purposes such as post-sale services or recalls. These
companies may need access to information about you in order to perform their
functions but are generally not authorized to use the information we disclose to
them for any other purpose.

In limited cases, we may disclose information about you to a third party who may
also use the information for their own specific purposes. For instance, we may
provide your information to a vendor that offers additional product warranty
coverage, to a business partner who jointly provides or promotes a product or
service to you, to a loyalty program partner that offers additional benefits to
you, or to a social media or online advertising technology company to serve
targeted advertising about products and services available at Lowe’s to you. 

LEGAL, ENFORCEMENT, SECURITY AND INVESTIGATION

We may disclose information about you (1) if we believe we are required to do so
by law, regulation or legal process, such as a court order or subpoena; (2) as
we deem appropriate or necessary in response to requests by government agencies,
such as law enforcement authorities or tax authorities; (3) when we believe
disclosure is appropriate or necessary to protect the rights, property or safety
of Lowe’s, our customers or others, including to prevent physical, financial or
other harm, injury or loss or to collect debt you owe; or (4) in connection with
an investigation of suspected or actual unlawful activity.

SALE OR TRANSFER OF BUSINESS OR ASSETS

We reserve the right to transfer personal information we have about you in the
event we sell or transfer all or a portion of our business or assets (including,
without limitation, in the event of a reorganization, dissolution or
liquidation).

CATEGORIES OF PERSONAL INFORMATION DISCLOSED FOR BUSINESS PURPOSES

We disclose all of the categories of personal information described under “What
Information We Collect” section for business purposes, including fulfilling
products, services and transactions, facilitating customer communication and
outreach, enhancing our products, services and operations, and complying with
legal, compliance, law enforcement and security requirements. Examples of the
types of vendors we disclose personal information to for these purposes include
analytics and research vendors, installation, repair and warranty services
companies, order processing and fulfillment vendors, fraud prevention, legal,
compliance and risk management vendors, information technology vendors,
financial institutions, and marketing and advertising vendors.

CATEGORIES OF PERSONAL INFORMATION SHARED WITH THIRD PARTIES 

We share your personal information with digital advertising partners for
purposes including online targeted marketing and measuring the effectiveness of
such marketing. Certain digital advertising partners combine the information
into a customer profile. We may also disclose your information to our business
partners who may use it for additional purposes relevant to our products or
services (e.g., joint marketing, joint product/services offering).












YOUR PRIVACY RIGHTS AND CHOICES

PRIVACY RIGHTS FOR RESIDENTS OF CERTAIN STATES

Residents of certain states have rights to access, delete, correct, or opt-out
from certain types of processing or sharing of their personal information.
Depending on your state of residency and subject to certain legal limitations
and exceptions, you may be able to exercise some or all of the following rights:

 * Access your personal information. You may request to access a copy of your
   personal information we maintain about you.
   
   In addition, in California, you may request to learn more about the
   categories and specific pieces of personal information we collect about you,
   the categories of sources from which personal information is collected, and
   the categories of entities with whom we share personal information. You can
   also learn about categories of entities who may use your personal information
   for additional purposes relevant to our products or services (e.g., joint
   marketing, joint product/services offering) for valuable considerations. The
   information may be delivered by mail or electronically at your request. 

 * Correct your personal information. You may request to correct inaccurate
   personal information we maintain about you. If you would like to change
   information related to your order or services, please contact a store
   associate or Lowe’s Customer Care.

 * Delete your personal information. You may request that Lowe’s delete your
   personal information we maintain about you. This may impact our capability to
   provide products or services to you. Please also note, we need to keep
   certain information when permitted by law to complete the transactions,
   detect security incidents, prevent fraudulent or illegal activities, identify
   and repair errors, comply with laws and regulations, and for other solely
   internal and lawful purposes.

 * Opt-out from sale of your information. We may disclose your personal
   information we maintain about you to our business partners who use it for
   additional purposes yet relevant to our products or services (e.g. joint
   marketing, joint product/services offering). These disclosures may be deemed
   as a "sale" under certain privacy laws (e.g. California) if such disclosure
   is for any valuable consideration. You may opt out from “sale” of your
   personal information.

 * Opt-out from sharing of your information for targeted advertising. We use
   certain advertising cookies, pixel or tags to serve targeted online ads and
   to measure their effectiveness, including ads that are selected based on
   personal information obtained from your activities over time and across
   nonaffiliated or distinctly-branded websites, applications, or services. You
   can opt-out from sharing of your personal information for targeted
   advertising.

 * Limit the use and disclosure of sensitive personal information. In certain
   states, such as Virginia, we collect and process “sensitive personal
   information” with your opt-in consent. For certain other states, such as
   California and Utah, you may request Lowe’s to limit the use and disclosure
   of your sensitive personal information to certain purposes that are permitted
   by law, such as providing products or services, detecting security incidents
   and protecting safety, preventing fraud or illegal actions, and maintaining
   the quality of services we provide. Please note that the definition of
   sensitive personal information varies by state, so your rights with respect
   to specific types of information will depend on your state of residency. 

 * Appeal your request. Residents of certain states may appeal a decision to not
   take action on your privacy right request within a reasonable time after your
   receipt of the decision.

Depending on your state of residency you may also have the right to not receive
retaliatory or discriminatory treatment in connection with a request to exercise
the above rights. However, the exercise of the rights described above may result
in a different price, rate or quality level of product or service where that
difference is reasonably related to the impact the right has on our relationship
or is otherwise permitted by law.

Below is a summary of your privacy rights based on your state of residency:




 * California Residents: Right of access, correct or delete personal
   information, right to opt-out of “sale” of personal information, right to
   opt-out of “sharing” of personal information for targeted advertising, limit
   the use of sensitive personal information, no discrimination.
 * Colorado, Connecticut, and Virginia Residents: Right of access, correct or
   delete your personal information, right to opt-out of sale of personal
   information for money, right to opt-out of targeted advertising, no
   discrimination, right to appeal. (Effective 1/1/23 in Virginia and 7/1/23 in
   Colorado and Connecticut)
 * Utah Residents: Right of access or delete personal information, right to
   opt-out of sale of personal information, right to opt-out of targeted
   advertising, no discrimination. (Effective 12/31/23)






















HOW TO SUBMIT PRIVACY REQUEST(S)

 * Access, correct or delete personal information. To access, correct or delete
   your personal information, please enter the Lowe’s Privacy Request Portal or
   call 800-309-5732. We need your contact information, such as name, address,
   phone number, and email, to submit your request and verify your identity for
   access or deletion requests.
   
   For your information security and privacy, we may work with an identity
   verification business partner or require you to log in to your Lowe’s online
   account (if you have one) to verify requestor identity. With your consent, we
   may send you a text to your mobile number to verify your identity. Our ID
   verification service provider may also present you with several questions to
   which only you may know the answers. 



 * Opt-out from “sale,” or limit the use and disclosure of sensitive personal
   information. To opt-out from “sale,” or to limit the use and disclosure of
   sensitive personal information, please submit opt-out request via the Lowe’s
   Privacy Request Portal or call 800-309-5732.
   
   Nevada Residents. Chapter 603A of the Nevada Revised Statutes permits a
   Nevada resident to opt out of future sales of certain “covered information”
   that a website operator has collected or will collect about the resident. If
   you reside in Nevada, you have the right to submit a request to
   privacy@lowes.com to opt out of the sale of covered information. Please
   include “Nevada Rights Request” in the subject line.
   
   
 * Opt-out from sharing of personal information for targeted advertising. To
   opt-out from sharing or targeted advertising, please adjust your cookie
   preference for Lowe’s sites here. The opt-out is associated with the browser
   that you use to set those preferences, unless we know you are browsing our
   site. You can provide additional personal information by submitting an
   opt-out request via the Lowe’s Privacy Request Portal or by calling
   800-309-5732 and asking to restrict offline sharing of personal information
   for targeted advertising.
   



Manage Cookies

 * Opt-out Preference Signals. You may also institute opt-out preference signals
   such as the Global Privacy Control for requests to opt-out from “sale” or
   opt-out from sharing of personal information for targeted advertising (on the
   browsers and/or browser extensions that support such signals). The opt-out
   applies to your browser and not to you as an individual.
   
   
 * Appeal. To appeal a decision to not take action on your privacy right
   request, please click the “Your Existing Requests” tab in the Lowe’s Privacy
   Request Portal.
   
   
 * Authorized Agent. You may designate an agent to submit privacy requests on
   your behalf, but for your protection, we may need to verify your identity
   directly with you before fulfilling certain requests, and we will deliver
   your personal information directly to you (if requested). We need your
   agent’s contact information, and your agent needs to have your information
   ready when submitting the request.
   

We respond to requests to exercise privacy rights in accordance with our legal
obligations, but please note that not all of these rights may be available to
you depending on where you live. When we are not legally required to do so, we
strive to comply with reasonable requests, but there may be a delay in
responding to such requests. In certain circumstances, we may decline a privacy
rights request, particularly where you are not a resident of one of the eligible
states or where we are unable to verify your identity.

To view statistics about California consumer data requests received in 2022,
please click here.


YOUR PRIVACY RIGHT UNDER THE CALIFORNIA SHINE THE LIGHT ACT

How to Know If My Information Has Been Disclosed for Direct Marketing Purposes:
Subject to certain limitations under California Civil Code § 1798.83, if you are
a California resident and have an established business relationship with us, you
may ask us to provide you with (i) a list of certain categories of personal
information that we have disclosed to certain third parties for their direct
marketing purposes during the immediately preceding calendar year and (ii) the
identity of certain third parties that received personal information from us for
their direct marketing purposes during that calendar year. To make such a
request, please contact us as follows:


Privacy Office – California Privacy Rights
1000 Lowe’s Blvd., NB6LG
Mooresville, NC 28117

ADDITIONAL PRIVACY CHOICES 

In addition to the rights described above, we also make the following privacy
choices available:

LOWE’S ONLINE ACCOUNT

You may access or modify your online account profile information and view your
order history when you log into your online account on Lowes.com. 

EMAIL

To stop receiving marketing emails, you may click on the “Unsubscribe” link in
any marketing email you receive from us and update your preferences on the
resulting webpage. You can also email customercare@lowes.com with the phrase
“REMOVE FROM NEWSLETTER LIST” in the subject line. To provide products and
services, we may continue to send transactional emails. 

MOBILE

Text messages. We may send text messages with your proper consent. To stop
receiving marketing text messages from Lowe’s, please reply STOP to the Lowe’s
marketing text message. Please note this preference will only apply to the phone
number in receipt of the text.

Push notifications. To opt-out from Lowe’s push notifications, please adjust the
permissions in your mobile device. This opt-out does not apply to in-app
notifications.

Geolocation and in-store location. To stop collecting precise location
information by our mobile applications, please adjust your mobile device
setting.

Uninstall Lowe’s applications. You may uninstall Lowe’s application by following
your standard uninstallation process in your mobile device. 

INTEREST-BASED AND OTHER TARGETED ADVERTISING

You can adjust your cookie preference by visiting the Lowe’s Privacy Statement
here. Essential and functional cookies cannot be disabled nor can the tool be
used to block cookies on third-party websites linked from our website. You can
also opt-out of receiving online, interest-based and other targeted advertising
from the DAA program’s Consumer Choice page here. 




Manage Cookies

The opt-out is associated with the browser that you use to set those
preferences, not with you as an individual. If you clear cookies on your browser
after opt-out, your browser will no longer remember your preference, and you
will need to reset your preference.

IN-STORE WI-FI

To stop the collection of information via in-store Wi-Fi, disconnect from the
in-store Wi-Fi network.

WEBSITE ANALYTICS SERVICES

We use certain analytics services, such as Site Catalyst by Adobe Analytics, to
gather information about our site visits or mobile app usage. To learn more
about your privacy choices on Adobe Analytics, including opting out of personal
information collection by Adobe, please click here.


NOTICE OF FINANCIAL INCENTIVE PROGRAMS/LOYALTY PROGRAMS

We offer various financial incentives, including price discounts, coupons,
services, and other perks. For example, the financial incentives programs we may
provide include (collectively, the “Programs”):

 1. MyLowe’s Rewards (if available in your market) or MyLowe’s Account, where
    do-it-yourself participants have access to rewards, offers and promotions
    (see additional terms here);
 2. Lowe’s MVPs Pro Rewards & Partnership Program for business customers, where
    participants have access to rewards, offers and promotions (see additional
    terms here); 
 3. Military Discount Program participants have access to discounts (see
    additional terms here); and
 4. Lowe’s private-labeled credit cards or preloaded payment card programs,
    whereby participants have access to discounts. We partner with financial
    institutions such as Synchrony and American Express to provide Lowe’s
    private-labeled credit cards and with Sunrise Banks to provide preloaded
    payment cards. See program terms linked above for benefits provided.





Material Program Terms. A summary of the program and material terms are provided
in the links associated with each program listed above or are otherwise provided
in the program offer (e.g., via email). 

Information Collected in the Programs. In order to participate in some of these
programs, you may be asked to provide personal information, such as
identification information (e.g., name, email address, phone number, mailing
address, and payment information). We also collect your online activities and
commercial information (e.g., transaction history). You may choose to provide
other personal information (e.g. measurement data, information related to your
property, picture of your premises). You may indicate your preferences in your
online account. We may make inferences (e.g., shopping preferences) based on
your account activities.

How We Share Information Collected in the Programs. We share information
collected in Programs for purposes and to unaffiliated entities disclosed in How
We Share Information section. For instance, when necessary, we disclose your
information to service providers for purposes including installation, repair,
warranty, order processing and fulfillment, information technology, marketing,
customer service, data analytics, research and enhancement, fraud prevention,
product recall, and legal, compliance and risk management. We may use and share
all categories of information collected through the Programs described above
with advertising networks, social media sites, data analytics vendors and
internet service providers to provide targeted advertising about our products
and services relevant to you. You may opt out of targeted advertising by
following the steps in the How to Submit Privacy Request(s) section. Our
tailored offers and promotions may not be accessible if you opt out from
targeted advertising.

How to Opt Out of the Programs. Participation in any financial incentive program
is optional at the time of sign-up, and participants may withdraw from the
program at any time.

To opt-out of ongoing discount, loyalty or rewards programs associated with your
online account, you may contact customer service to deactivate the account. For
discounts associated with Lowe’s private-labeled payment cards, you may choose
to cancel the card with the financial institution. To opt out of the program and
forgo any ongoing incentives, you may unsubscribe from our marketing
communications for communication-based incentives. For California residents, you
may email privacy@lowes.com with the subject line “Financial Incentive Opt-Out”
(please include your name, address, email and the name of the applicable
program).

If you exercise your privacy right to delete under applicable privacy laws, we
will be unable to link your rewards to your account, and therefore you will be
unable to receive benefits from the program. Additionally, we will be unable to
recover your account after deletion.


The financial incentives we offer to consumers are reasonably related to the
value of the consumer’s data to our business, based on our reasonable but sole
determination. We estimate the value of consumers’ personal information by
considering the expenses incurred by the business related to the collection,
storage and retention of personal information in the context of the program and
the expenses related to the provision of the program. The value to our business
of any individual consumer’s personal information is based on specific facts
such as whether and to what extent you take advantage of any offerings and
whether and to what extent you opt-out of any offerings. We do not calculate the
value of consumer data in our accounting statements. From time to time, we may
provide additional terms that apply to a particular financial incentive program,
which will be presented to you at the time you sign up for the program.







HOW WE PROTECT YOUR INFORMATION

We maintain administrative, technical, and physical safeguards designed and
intended to protect personal information against accidental, unlawful, or
unauthorized destruction, loss, alteration, access, disclosure or use. Despite
these safeguards, due to inherent uncertainty in the use of the internet and
information systems and the potential for unlawful attacks by third parties, we
cannot guarantee that the use of our systems, websites or applications will be
completely safe or secure.












HOW WE RETAIN YOUR INFORMATION

We retain personal information only for as long as is reasonably necessary to
fulfill the purpose for which it was collected, comply with our legal
obligations, resolve disputes, and enforce our agreements. To determine the
appropriate duration of the retention of personal information, we consider the
amount, nature and sensitivity of the personal information, the potential risk
of harm from unauthorized use or disclosure of personal information and if we
can attain our objectives by other means, as well as our legal, regulatory, tax,
accounting, and other applicable obligations.

Once retention of the personal information is no longer necessary for the
purposes outlined above, we will either delete or deidentify the personal
information or, if this is not possible (for example, because personal
information has been stored in backup archives), then we will store and protect
the personal information until deletion or deidentification is possible.


OTHER IMPORTANT CONSIDERATIONS

DO NOT TRACK

We do not process or respond to “Do Not Track” signals from your browser that
enable consumer choice regarding the collection of personal information about
one’s online activities over time and across third-party websites or online
services. For more information about how we respond to other opt-out preference
signals such as the Global Privacy Control, please refer to the “How to Submit
Privacy Request(s)” section above.

COOKIES AND OTHER TECHNOLOGIES

Cookies refer to small packets of data that websites send to your computer or
other internet-connected devices. Lowe’s and our business partners use them for
different purposes. These technologies can uniquely identify your browser and
log information, such as your device type, system and browser information, IP
address, system language, location and your interactions with the site. Like
other websites, we need some essential cookies for our website to function
properly. We also use some functional cookies to pre-populate your login ID to
make it easier for you, or to help us remember where you left off when you
shopped, so you do not have to restart all over again. We may use browser
cookies, flash cookies and other types of local storage. We, and our third-party
partners, may also use analytics tools to collect information about your
keystroke activity and rhythms, mouse movements, scrolling and clicks when you
use our websites or mobile applications.

Lowe’s and our business partners also use cookies with other technologies, such
as tags, beacons or pixels. They allow us to count visitors to our webpages,
evaluate the effectiveness of our promotional campaigns or recommend relevant
products and services to you when you browse social media or other websites. We
think these technologies create meaningful interactions with you and are
helpful, but you can let us know that you prefer otherwise by opting-out from
these advertising cookies and technologies by clicking below. You can find more
information and options in Interest-Based Advertising and Other Targeted
Advertising section. We may also use third-party web analytics services in our
online services to help us analyze how users use our online services.










Manage Cookies

INTEREST-BASED ADVERTISING AND OTHER TARGETED ADVERTISING

We collect data about your activities on our websites and applications for use
in providing tailored advertising, and we may share information about activities
on our websites with advertising networks administered by third parties. These
ad networks track your online activities over time and across websites by
collecting information through automated means, and they use this information to
show you advertisements that are tailored to your individual interests. As a
result, you may see certain ads on other websites based on prior activities on
our websites and vice versa. We may also combine information about your online
activities with your activity in a Lowe’s store using our mobile applications.

We may also utilize third-party services that may allow us to associate your
prior Lowe’s online or in-store transaction data, operating system, user-agent
string, IP address, internet browser, installed fonts and similar information
with a pseudonymized ID, which can then be used to target Lowe’s advertising to
you on other websites and online platforms.

To provide you with a consistent shopping experience, we may also associate
various devices you utilize (e.g., smartphones, tablets and desktop computers)
by using the information we collect about you. We may combine information we
collect from your devices with other information we have about you, such as your
Lowe’s account information, your interaction with our sites, apps and services
and your transaction history.

The Digital Advertising Alliance (DAA) has created guidance for online
advertisers and provided a mechanism for such advertisers to comply with users’
choices regarding interest-based ads. To learn more about ad networks, including
how to opt-out of interest-based ads, click here.

SOCIAL MEDIA WIDGETS

Our online services may include social media features (e.g., a Facebook “Like”
button). These features are connected to third parties and may allow such third
parties to collect certain information, such as your IP address and which pages
you visit on our websites. These social media features are not operated by
Lowe’s. Your interactions with these features are governed by the privacy
policies of the company providing the features.

LINKS TO OTHER WEBSITES

Our websites may link to other websites for your convenience and information.
For instance, they may link to websites of product suppliers, manufacturers, and
service providers. We are not responsible for the content or privacy practices
of any website that we do not control and that does not point to this Privacy
Statement.



AUTOMATED LICENSE PLATE RECOGNITION (“ALPR”) SYSTEM USAGE AND PRIVACY POLICY

We may use automated license plate readers (ALPRs) where permitted by law and in
accordance with this Privacy Statement. ALPR systems are high-speed,
computer-controlled camera systems that can automatically capture still images
of a vehicle’s license plate number that come into view, along with the
corresponding location, date and time (collectively, “ALPR Data”).

Purposes. We use ALPR systems for safety and security, fraud prevention and
asset-protection purposes.

Authorized Users; Training; Owner of ALPR Systems. Select associates in Lowe’s
Asset Protection, Information Technology, Global Security, Legal and Facilities
departments are authorized to use or access the ALPR systems. Associates who
have access to ALPR Data undergo training on the proper access and use of the
ALPR systems and the collection and use of ALPR Data in compliance with
applicable laws and regulations and this ALPR Policy. Lowe’s is the custodian
and owner of the ALPR systems and select associates in Lowe’s Asset Protection
department are responsible for implementing the requirements in this ALPR
Policy.

Monitoring. For the security of ALPR Data and to comply with applicable laws and
this ALPR Policy, we will maintain and periodically review our ALPR systems
access records, including to verify that only authorized users have access to
ALPR Data.

Sharing of ALPR Data. ALPR Data will not be sold, shared or transferred to other
persons outside of Lowe’s, except we may share ALPR Data with (i) our service
providers who perform services on our behalf, such as to provide ALPR system
maintenance and improvement, (ii) law enforcement upon appropriate request and
solely in connection with criminal investigations, and (iii) other third parties
in order to protect the safety, security and rights of our customers, associates
and visitors and to comply with legal requirements, processes and obligations.

Accuracy of ALPR Data; Retention. To ensure the accuracy of ALPR Data and
identify and correct ALPR Data errors, we will periodically compare recorded
license plate readings against license plate images captured by our ALPR systems
and will correct errors when identified. We will retain ALPR Data for 90 days or
for as long as necessary to fulfill the purposes for which we collected it. We
will regularly delete ALPR Data when we determine that retention of ALPR Data is
no longer necessary, but we reserve the right to retain ALPR Data to comply with
legal requirements or to establish, exercise or defend legal claims.



SCOPE

When we use the term “personal information” in this Privacy Statement, we mean
information that identifies, relates to, describes, is reasonably capable of
being associated with, or could reasonably be linked, directly or indirectly, to
an individual. It does not include aggregated or deidentified information that
is maintained in a form that cannot reasonably be used to infer information
about, or otherwise be linked to, a particular individual. Where we maintain
de-identified data, we will maintain and use the data in de-identified form and
not attempt to re-identify the data except as required or permitted by law. 

The Privacy Statement covers the privacy practice of Lowe’s Companies, Inc. and
its U.S. operating subsidiaries and affiliates (“Lowe’s”), except as outlined
below. It applies to personal information about a prospective, current or former
Lowe’s customer, visitor or business partner.

In some cases, we may provide additional details about privacy practices
specific to a particular operation or location. For example, some of our
websites may provide additional privacy details unique to that website, or some
stores may post additional privacy details specific to that store or an event.

This Privacy Statement does not apply to:


 * Lowe’s job applicant-related and employment-related records.
 * Your interactions with third parties or their websites that are linked to or
   accessible from Lowe’s websites or that are operated by unaffiliated parties,
   even though the website may contain references to Lowe’s. The information
   collection, use and sharing practices are governed by the respective privacy
   notices at the bottom of the sites.
 * Credit-related products (such as Lowe’s-branded credit cards), which are
   covered by the issuing banks’ privacy notices.















HOW TO CONTACT US

If you have questions or comments about this Privacy Statement or if you would
like us to update the information we have about you or your preferences, please
contact us as indicated below.

Privacy Office
1000 Lowe’s Blvd., NB6LG
Mooresville, NC 28117
privacy@lowes.com








UPDATES

This Privacy Statement may be updated periodically and without prior notice to
you to reflect changes in our information practices or relevant laws. We will
post a notice on Lowes.com and other websites that point to this Privacy
Statement to notify you of any substantive changes to the way we collect and use
information. We will indicate at the top of the Privacy Statement when it was
last updated.

Back to Top
Deals, Inspiration and Trends

We’ve got ideas to share.

Sign Up
 * Contact Us & FAQ
 * Order Status
 * Lowe's Credit Center
 * Gift Cards
 * Installation Services
 * Lowe's App

About Lowe's
 * Who We Are
 * Careers
 * Our Responsibilities
 * Investors
 * Newsroom
 * Lowe's Suppliers
 * Safety Unites Us

Stores & Services
 * Find a Store
 * Store Directory
 * Brand Directory
 * Store Services
 * Subscriptions
 * DIY Workshops
 * Resources for Pros
 * Lowe’s MVPs Pro Rewards Program
 * Site Directory
 * Best Sellers
 * Lowe’s Rental

Customer Service
 * FAQ/Contact Us
 * Rebates
 * Returns & Exchanges
 * Shipping & Delivery
 * Special Orders
 * Recalls & Product Safety
 * Protection Plans
 * Military Discount

Privacy & Use
 * Terms
 * Privacy Statement
 * Interest-Based Ads
 * Your CA Privacy Rights
 * Do Not Sell/Share My Personal Information
 * Limit the Use of My Sensitive Personal Information
 * CA Residents: Notice of Financial Incentive


CONNECT WITH US

 * 
 * 
 * 
 * 
 * 


ABOUT LOWE'S

 * Who We Are
 * Careers
 * Our Responsibilities
 * Investors
 * Newsroom
 * Lowe's Suppliers
 * Safety Unites Us


STORES & SERVICES

 * Find a Store
 * Store Directory
 * Brand Directory
 * Store Services
 * Subscriptions
 * DIY Workshops
 * Resources for Pros
 * Lowe’s MVPs Pro Rewards Program
 * Site Directory
 * Best Sellers
 * Lowe’s Rental


CUSTOMER SERVICE

 * FAQ/Contact Us
 * Rebates
 * Returns & Exchanges
 * Shipping & Delivery
 * Special Orders
 * Recalls & Product Safety
 * Protection Plans
 * Military Discount


CONNECT WITH US

 * 
 * 
 * 
 * 
 * 


PRIVACY & USE

 * Terms
 * Privacy Statement
 * Interest-Based Ads
 * Your CA Privacy Rights
 * Do Not Sell/Share My Personal Information
 * Limit the Use of My Sensitive Personal Information
 * CA Residents: Notice of Financial Incentive

© 2024 Lowe's. All rights reserved. Lowe's and the Gable Mansard Design are
registered trademarks of LF, LLC.
 










   


Feedback