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SALES: 1-833-603-6600 | 8 am - 6 pm CST M-F
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EVERYTHING YOU NEED, IN ONE PLACE.

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CONNECTIVITY

MANAGED IT

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business forward.

> Learn more

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> Learn more

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Today, companies demand high performance business-class connectivity, voice,
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working plans for your business.

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* Next-gen cybersecurity for financial services firms

For as long as the Internet has existed, cybersecurity has been at the top of
the risk management agenda for financial services firms. But since the start
of the pandemic, it’s even more critical as cyber criminals target firms’
remote workers and third-party partners with sophisticated techniques—from
malware to social engineering. This is happening at a time when the financial
services industry is continuing to digitize services, adopt cloud and
transform the traditional banking model, thanks to advances in Internet
banking, mobile apps and instant payments. But the industry is also grappling
with constantly evolving regulatory oversight around cybersecurity—and tasked
with the Herculean effort of vetting and managing a host of third-party
vendors, suppliers and partners in the FI landscape. While this means more
(and better) banking options for consumers, it also means more attack vectors
for cyber criminals. Plugging in the gaps isn’t enough, especially since
firms are adapting to hybrid workplace models for a post-pandemic world. The
implications are massive: According to a 2020 report from Accenture, Securing
the Digital Economy, the financial services industry could lose nearly $350
billion to cybercrime by 2025.

BUILDING CYBERSECURITY RESILIENCE

For any firm, in any industry, the focus now is on building resilience rather
than plugging in the gaps. It’s about creating a culture of security,
supported by technology. And it’s about anticipating attacks and having a
plan in place when—not if—an attack occurs. But in the highly regulated
financial services industry, the consequences could be even more dire than
stolen data or reputational damage—and those consequences are already dire.
An emerging threat for financial services firms isn’t just data theft, but
data manipulation. In other words, data can be manipulated to disrupt
financial markets, including credit scores, customer account data and Know
Your Customer (KYC). Plus, there’s a growing threat of insider attacks and
even accidental disclosure.

Ransomware: New targets, bigger ransoms Beef up your SD-WAN security with
zero trust Top 10 enterprise IoT security risks For its 2021 Security
Outcomes Study, Cisco surveyed more than 4,800 IT, security and privacy
professionals in 25 countries—and of those participants, 589 represented
firms in the financial services sector. Independent security research firm,
the Cyentia Institute, provided an analysis of that data. It found that
financial services firms that continue to invest in best-of-breed modern
infrastructure with a well-integrated tech stack are seeing big dividends.
“Conversely, those who indicated that their organizations rarely upgrade
infrastructure or only do so when things break showed significantly reduced
rates of success,” according to the study. “Reactive refreshes suggest
something went wrong to force unplanned expenditures, and business leaders
tend to frown on such surprises.”

NEXT-GENERATION FIREWALLS

While firewalls are nothing new to the financial services industry, the
prevalence of remote workers—for example, payroll, HR and admin staff working
from home during the pandemic—has created a host of new cybersecurity risks.
And many financial services firms are saddled with legacy systems and
applications. A next-generation firewall (NGFW) provides capabilities beyond
a traditional firewall, such as application control and cloud-delivered
threat intelligence. Along with endpoint protection, a NGFW is a critical
component of a firm’s security arsenal—particularly as we see the evolution
of hybrid work models and the expansion of the Internet of Things (IoT). A
cloud firewall, which is network-based, can protect a firm’s network from the
latest cybersecurity threats by using predetermined security policies to
monitor and manage network traffic—and enable private network access for
remote workers. Allstream’s Cloud Firewall, for example, allows you to create
encrypted IP-SEC tunnels between all of your remote sites and manage which
applications have access to the Internet (and how they get there). You can
also receive notifications of potential threats, as well as scheduled summary
reports of your security status. While NGFWs provide foundational security,
blockchain has the potential to make the financial services industry more
transparent, helping to reduce risk.

BLOCKCHAIN FOR FINANCIAL SERVICES

Since a blockchain is a digital ledger that uses tamper-proof cryptographic
algorithms, it can reduce risk when processing and recording digital
transactions—particularly between financial intermediaries such as payment
networks and money transfer services. And it can help to verify a customer’s
identity (stored on a blockchain) to prevent fraud and money laundering.
Aside from the clear benefits around security, blockchain will also vastly
improve the banking experience for lenders and customers alike, substantially
speeding up approvals and transactions. Despite its potential, we’re still in
the early stages of adoption, and there are plenty of hurdles to overcome
before we reach widespread adoption—from lack of interoperability and
regulatory frameworks to a limited supply of skilled blockchain developers.
It’s been said that there are two types of financial services firms: those
that have experienced a cyber attack and those that will experience a cyber
attack. While blockchain holds great potential for cybersecurity, it’s
important to create a strong foundation of technology—along with a culture of
security that includes employee training—to beat the odds. Images:
traffic_analyzer/iStock; ThinkNeo/iStock

The post Next-gen cybersecurity for financial services firms appeared first
on expertIP.

* Year in review: Our top tech stories of 2021

As we say goodbye to 2021 and hello to 2022, you may be wondering what the
new year will have in store for how we work, where we work and what new IT
advancements will come into play. Looking at the past year and the topics
that resonated most with our readers, we've gleaned insights into what lays
ahead. And readers also learned about the Allstream team and their interests
outside of work, as well as the innovative things they’re doing in their
roles.

SIP TRUNKING

SIP VS PRI: FINDING THE BEST COMMUNICATION SOLUTION

Maybe you’re looking to upgrade your legacy system. Maybe you need more
flexibility to support a remote workforce. If you’re deciding between SIP and
PRI — or a hybrid of the two — there are a number of factors to consider for
your current and future requirements.

SIP TRUNKING

IS LEGACY PBX HOLDING YOU BACK? HOW SIP CAN HELP

The post-pandemic office will likely look a whole lot different than it did
at the start of 2020. So if your legacy PBX wasn’t serving you pre-pandemic,
it might be time to start thinking about SIP trunking or hybrid SIP/PRI for
the future of work.

UNIFIED COMMUNICATIONS

UC TRENDS: UCAAS, UC&C AND SIP

Unified communication and collaboration is on the rise, and this year it’s
about to get a lot more integrated, intelligent and immersive. Here’s what to
watch for in UCaaS, UC&C and SIP Trunking this year — including the rise of
artificial intelligence in virtual meetings.

IT MANAGEMENT

HOSPITALITY TRENDS IN A POST-PANDEMIC WORLD

In a new webinar, Allstream hosts a panel of IT experts in the hospitality
industry who discuss the challenges of personalization, the rise of cloud
communication platforms and what we can expect from hotel brands in a world
after COVID-19.

UNIFIED COMMUNICATIONS

ENHANCE YOUR HOSTED PHONE SYSTEM WITH CALL2TEAMS

Allstream’s Microsoft Teams integration with Call2Teams is a practical,
simple add-on for existing UC Cloud Voice and Mitel on-premise customers that
allows them to leverage the full suite of features of their existing UC
solution in the MS Teams environment.

IT MANAGEMENT

HOW TO CREATE AN INCLUSIVE HYBRID WORKPLACE

As we start to think about life after the pandemic, Cisco execs share tips on
how to make the hybrid workplace more engaging, inclusive and collaborative —
for employees and their customers — during this virtual Cisco Live
conference.

CUSTOMER SERVICE

WHAT CUSTOMER SERVICE MEANS AT ALLSTREAM

When it comes to customer service and support, actions speak louder than
words. We talk to Gioele La Para, customer service manager at Allstream,
about the evolution of customer support and what we’re doing to walk the
talk.

IT MANAGEMENT

LEADING THE WAY FOR WOMEN IN TECHNOLOGY

We talk to Allstream’s Kelly Pitaoulis, the new Vice Chair of WCT-AB, about
how things have changed for women in technology since she began her career
and what she hopes to achieve with the newly resurrected Alberta chapter of
IEEE’s WCT.

IT MANAGEMENT

ALLSTREAM STAFF SHARE THEIR PANDEMIC HOBBIES

From Star Wars-themed cross-stitching to building electric guitars, quilling,
quilting, roller blading and renovations, we share some of the unique
hobbies, projects and creative pursuits that got us through long days of
lockdown—and brought a little Zen into our lives. Images: hanibaram/iStock

The post Year in review: Our top tech stories of 2021 appeared first on
expertIP.

* Five noteworthy 2022 predictions for enterprise IT

Enterprise IT is going to get a lot more complicated in 2022. According to
IDC’s 2022 predictions for enterprise IT, the C-suite will become more
involved in IT decisions, AI will become more deeply mired in messy human
issues like ethics, and the risk of vendor lock-in will rise as companies
grapple with cloud complexity. Here are five highlights from the 10
predictions presented in a webcast by Rick Villars, IDC’s global VP of
worldwide research.

1. AS-A-SERVICE ADOPTION

“By 2024, digital-first enterprises enable empathetic customer experiences
and resilient operating models by shifting 70 per cent of all tech and
services spending to as-a-service and outcomes-centric models.” Based on
IDC’s research data, 78 per cent of enterprises have moved towards a
digital-first strategy specifically because of the pandemic. Villars said the
adoption of as-a-service models will also shift the focus from aligning IT
with business units to getting the C-suite more directly involved in IT
matters. “It’s (now) more critical for CIOs and their senior teams to
establish continuous links with the C-suite that set the enterprise’s overall
expectations,” Villars said. Looking at some of IDC’s other
predictions—involving complex matters such as data governance and AI
ethics—it makes sense to have C-suite execs more hands-on in making decisions
about such weighty issues that are far from cut-and-dry.

2. CLOUD STRATEGY RESET

“By 2023, 40 per cent of G2000 organizations will reset cloud selection
processes to focus on business outcomes vs. IT requirements, valuing access
to providers’ portfolios from device to edge and from data to ecosystem.” As
the cloud ecosystem has become more complicated, concerns about security and
governance have escalated among enterprises. These worries will force
organizations to make some tough choices, Villars said. “Managing, optimizing
and securing diverse cloud resources and data sets will pose the most
critical IT operational challenges for IT organizations,” he warned. One way
of simplifying the cloud environment while pursuing consistent standards for
security, governance and integration is to partner with fewer vendors based
on strategic long-term business goals, Villars said. Potential downsides of
this cloud provider consolidation? Vendor and application lock-in. “It does
raise issues around technology lock-in versus the business value of getting
access to new technologies,” Villars acknowledged.

3. AI FOR IT GOVERNANCE

“By 2023, 80 per cent of enterprises use AI-assisted, cloud-linked governance
services to manage, optimize and secure dispersed resources/data, but 70 per
cent don’t achieve full value due to IT skills mismatches.” AI will be the
answer to many enterprise prayers about how to manage complex, cloud-based
governance solutions. The IT skills shortage, however, will likely undermine
those hopes and aspirations. As Villars pointed out, human expertise is still
required to implement and oversee these AI-based systems in a secure and
optimized fashion. Finding and retaining that type of talent during the
ongoing skills shortage will be tough, he conceded.

4. DATA SCIENCE DIVERSITY

“By 2025, 50 per cent of the Global 2000 will increase data scientist
diversity by 50 per cent to improve trust in customer engagements, driven by
data privacy and trustworthy AI regulations across the globe.” This
prediction didn’t actually make it into IDC’s main top 10, but it is included
in IDC’s offshoot list of Worldwide Customer and Consumer Predictions for
2022. The idea that organizations will actively seek greater diversity when
recruiting data talent might sound far-fetched, especially in an acute global
talent shortage. Yet when IDC asked execs which government actions will
likely influence technology investment the most in the coming years:
* 38 per cent said “fair use of AI regulations”
* 41 per cent answered “diversity and inclusiveness measures”
* 38 per cent said “fair use of AI regulations”
* 41 per cent answered “diversity and inclusiveness measures”

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IBM, Walmart, Nike and Meta (Facebook’s newly christened parent company) are
already talking publicly about AI bias. They were among the companies that
recently announced the launch of the Data and Trust Alliance. The new group
pledges to fight biases in AI recruiting technologies that could potentially
discriminate against job candidates from diverse backgrounds.

5. IN-PERSON IT INVESTMENT

“By 2023, 50 per cent of the G2000 shift half of their new technology
hardware/connectivity spending to modernize and reconceptualize in-person
experiences for customers and employees in their own locations.” Like the
previous prediction, this one didn’t end up on IDC’s main top 10 list of 2022
predictions, but Villars included it in his “honourable mentions.” With
hybrid work rolling out everywhere, some employees will return to the office
at least some of the time so companies will invest in technologies to make
the in-person work environment safer as well as more productive. According to
IDC’s Future of Work predictions (yet another sub-list separate from its core
IT projections), “by 2025, 90 per cent of new commercial
constructions/renovations will deploy smart facility technology supporting
flexible workplaces and sustainably improving occupant experiences and
operational performance.” Like hybrid work accommodating the return of
employees to the office, the hybrid shopping trend (clicks-and-bricks buying,
if you will) also means consumers are slowly returning to stores. This
requires investments in technology to improve the customer experience in
physical stores after nearly two years of focusing on ecommerce. NPD retail
analyst Beth Goldstein expects this hybrid online/in-person consumer
behaviour to continue next year. “Consumers will return to some, but not all,
of their pre-pandemic behaviors, and the extent or frequency of certain
behaviors will vary. This new blending of behaviors will guide holiday season
purchases, as well as consumer spending in 2022,” she writes in her own
year-end predictions for NPD.

5 enterprise technology predictions for 2021 The year ahead: 5 key tech
trends for 2021 How the hybrid workplace will affect IT spending

ENTERPRISE IT 2022 PREDICTIONS

So there you have it. A return to investment in IT for physical work spaces
and in-person customer engagement. More C-suite involvement in IT decisions.
More vendor and application lock-in (potentially) as a side effect of cloud
consolidation. And more ethical entanglements surrounding AI as organizations
embrace autonomous tech solutions. Although 2020 and 2021 were two of the
most unpredictable years ever, it’s a safe bet that in 2022, technology will
continue to be the key element that keeps enterprises going. Images:
erhui1979/iStock; gremlin/iStock

The post Five noteworthy 2022 predictions for enterprise IT appeared first on
expertIP.

* Next-gen cybersecurity for financial services firms

BUILDING CYBERSECURITY RESILIENCE

NEXT-GENERATION FIREWALLS

BLOCKCHAIN FOR FINANCIAL SERVICES

The post Next-gen cybersecurity for financial services firms appeared first
on expertIP.

* Year in review: Our top tech stories of 2021

SIP TRUNKING

SIP VS PRI: FINDING THE BEST COMMUNICATION SOLUTION

SIP TRUNKING

IS LEGACY PBX HOLDING YOU BACK? HOW SIP CAN HELP

UNIFIED COMMUNICATIONS

UC TRENDS: UCAAS, UC&C AND SIP

IT MANAGEMENT

HOSPITALITY TRENDS IN A POST-PANDEMIC WORLD

UNIFIED COMMUNICATIONS

ENHANCE YOUR HOSTED PHONE SYSTEM WITH CALL2TEAMS

IT MANAGEMENT

HOW TO CREATE AN INCLUSIVE HYBRID WORKPLACE

CUSTOMER SERVICE

WHAT CUSTOMER SERVICE MEANS AT ALLSTREAM

IT MANAGEMENT

LEADING THE WAY FOR WOMEN IN TECHNOLOGY

IT MANAGEMENT

ALLSTREAM STAFF SHARE THEIR PANDEMIC HOBBIES

The post Year in review: Our top tech stories of 2021 appeared first on
expertIP.

PrevNext
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RELENTLESSLY FOCUSED ON YOU.

ABOUT ALLSTREAM.

Allstream is a leader in business communications throughout North America.
Founded over 170 years ago in parallel with Canada’s first transcontinental
railroad, Allstream continually re-invented itself to remain a leading provider
of business communication services. Allstream’s offerings include a range of
innovative, highly scalable, managed services including voice and collaboration,
connectivity and managed IT services for enterprise customers. We combine
scalable solutions with exceptional customer service to deliver the latest
technology, and we’re positioned to help our customers accelerate into the
future.

> Learn more

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Additional UI, design, and readability adjustments
1. Font adjustments – users can increase and decrease its size, change its
family (type), adjust the spacing, alignment, line height, and more.
2. Color adjustments – users can select various color contrast profiles such as
light, dark, inverted, and monochrome. Additionally, users can swap color
schemes of titles, texts, and backgrounds with over seven different coloring
options.
3. Animations – epileptic users can stop all running animations with the click
of a button. Animations controlled by the interface include videos, GIFs,
and CSS flashing transitions.
4. Content highlighting – users can choose to emphasize essential elements such
as links and titles. They can also choose to highlight focused or hovered
elements only.
5. Audio muting – users with hearing devices may experience headaches or other
issues due to automatic audio playing. This option lets users mute the
entire website instantly.
6. Cognitive disorders – we utilize a search engine linked to Wikipedia and
Wiktionary, allowing people with cognitive disorders to decipher meanings of
phrases, initials, slang, and others.
7. Additional functions – we allow users to change cursor color and size, use a
printing mode, enable a virtual keyboard, and many other functions.

Assistive technology and browser compatibility

We aim to support as many browsers and assistive technologies as possible, so
our users can choose the best fitting tools for them, with as few limitations as
possible. Therefore, we have worked very hard to be able to support all major
systems that comprise over 95% of the user market share, including Google
Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA
(screen readers), both for Windows and MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their
needs, there may still be pages or sections that are not fully accessible, are
in the process of becoming accessible, or are lacking an adequate technological
solution to make them accessible. Still, we are continually improving our
accessibility, adding, updating, improving its options and features, and
developing and adopting new technologies. All this is meant to reach the optimal
level of accessibility following technological advancements. If you wish to
contact the website’s owner, please use the website's form

Hide Accessibility Interface? Please note: If you choose to hide the
accessibility interface, you won't be able to see it anymore, unless you clear
your browsing history and data. Are you sure that you wish to hide the
interface?
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