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Submitted URL: https://app.mktg.genesys.com/e/er?utm_medium=email&utm_source=eloqua&utm_campaign=emea_lg-en_Nurture_cl-lp_ft-Chapters_2023-1...
Effective URL: https://www.genesys.com/resources/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform?DynamicID=Fo...
Submission: On June 19 via api from BG — Scanned from DE
Effective URL: https://www.genesys.com/resources/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform?DynamicID=Fo...
Submission: On June 19 via api from BG — Scanned from DE
Form analysis 2 forms found in the DOM
Name: MasterLeadIntakeForm — POST https://tkelq.genesys.com/e/f2
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<div id="known_person" style="display:none;">
<p class="welcome_user"><span id="welcome_person">Welcome back</span> <span id="person_info"><span class="person_first"></span> <span class="person_last"></span></span></p>
<p class="delete_button"><a class="deletemyrecord">Not You?</a></p>
<div class="form-row white-box work-email">
<p>Oops! We have your personal email.</p><input type="email" class="el_field elq-item-input required" name="secondaryEmailAddress1" id="fe644" value="" placeholder="Please provide your work email">
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data-value="">
<option selected="" value="">Level</option>
<option value="C-Level">C-Level</option>
<option value="VP">VP</option>
<option value="Director">Director</option>
<option value="Manager">Manager</option>
<option value="Principal">Principal</option>
<option value="Engineer / Architect">Engineer / Architect</option>
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<option value="Collections">Collections</option>
<option value="Contact Center Management">Contact Center Management</option>
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<option value="Customer Service">Customer Service</option>
<option value="Ecommerce/Digital Channels">Ecommerce/Digital Channels</option>
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<option value="Human Resources">Human Resources</option>
<option value="Influencer">Influencer</option>
<option value="Information Technology">Information Technology</option>
<option value="IT Architecture">IT Architecture</option>
<option value="IT Infrastructure">IT Infrastructure</option>
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<option value="Banking">Banking</option>
<option value="Business Services">Business Services</option>
<option value="Capital Markets">Capital Markets</option>
<option value="Communications">Communications</option>
<option value="Consumer Products">Consumer Products</option>
<option value="Defense & Intelligence">Defense & Intelligence</option>
<option value="Education & Non-Profit">Education & Non-Profit</option>
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<option value="Entertainment">Entertainment</option>
<option value="Government">Government</option>
<option value="Insurance">Insurance</option>
<option value="Life Sciences">Life Sciences</option>
<option value="Logistics">Logistics</option>
<option value="Manufacturing">Manufacturing</option>
<option value="Payors">Payors</option>
<option value="Providers">Providers</option>
<option value="Retailers">Retailers</option>
<option value="Technology">Technology</option>
<option value="Travel & Hospitality">Travel & Hospitality</option>
<option value="Retail Banking">Retail Banking</option>
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<option value="Just researching">Just researching</option>
<option value="Gathering business requirements">Gathering business requirements</option>
<option value="Comparing solutions">Comparing solutions</option>
<option value="Ready for a conversation">Ready for a conversation</option>
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<option value="">Number of Agent Seats</option>
<option value="1-20">1-20</option>
<option value="21-50">21-50</option>
<option value="51-100">51-100</option>
<option value="101-300">101-300</option>
<option value="301-500">301-500</option>
<option value="501-1000">501-1000</option>
<option value=">1000">>1000</option>
<option value="No Contact Center">No Contact Center</option>
<option value="Don't Know">Don't Know</option>
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aria-label="Get the report bundle" type="Submit" class="submit-button-style " value="Get the report bundle" id="fe195">
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<div class="gdpr-field form-row white-box legal"><span>By providing your information, you agree to our <a href="https://www.genesys.com/company/legal/privacy-policy" target="_blank">privacy policy</a>.</span></div>
</div>
</form><form class="sj-search-form">
<div id="sj-search-bar"> <span id="sj-icon-search"></span> <input data-sj-search-query="" type="search" placeholder="search this site"> <button data-sj-search-query-go="" type="submit" class="sj-search-go blue">Search</button> </div>
</form>Text Content
* Solutions Solutions Capabilities Industries The #1 AI-powered experience orchestration platform Explore prebuilt solutions Genesys Cloud CX Deliver personalized experiences at scale with an all-in-one contact center. Genesys Cloud EX Drive employee efficiency in your contact center and beyond with a WEM standalone solution. AppFoundry® Marketplace Extend the Genesys Cloud platform with pre‑integrated apps. Extend and build Dev Tools and Public APIs Cloud architecture Security and trust Global availability Integrations Deliver end-to-end personalized experiences at scale Purpose-built AI Realize value faster with AI that’s easy to deploy, control and optimize. Seamlessly connect on digital and social Personalize engagement on any channel with humans and AI-powered bots. Future-ready contact center Optimize with intelligent automation and embedded AI that delivers value from day one. Open CX platform and cloud architecture Innovate continuously, scale globally, and build any experience. End-to-end journey management Connect data silos to orchestrate and optimize customer and employee experiences. Workforce engagement management Unlock employee potential with built-in AI that simplifies management and drives impact and retention. Trusted across industries Banking Build trust and loyalty with seamless banking experiences across channels — every time. Healthcare Create secure, connected patient experiences that transform their care at scale. Retail Personalize every shopping experience with scalable retail support your customers can count on. Insurance Keep up with policyholder demands across channels using an AI-powered technology platform. Government Deliver secure, trusted digital government services that exceed customer expectations. More industries Discover how companies across industries achieve their specific goals with Genesys. Your company and Genesys Discover how pioneering organizations are reshaping the landscape of customer experience. Get ebook * Customers Redefine your success standards Leading brands worldwide are making customer experience a competitive differentiator with Genesys. Customer stories Succeed and grow Customer success Professional services Product support Training and certification Connect and engage Customer communities Advocacy program Developer center Latest story See what set our 2024 Customer Innovation Awards winners apart. Read more * Partners Ascend to new heights with our partners Genesys delivers an ecosystem of world-class partners and alliances that enable businesses to achieve their unique goals. See partners Explore our partners Strategic alliances AppFoundry® Marketplace Find a partner Partner with Genesys Become a partner Partner programs Partner portal Partnership in action Genesys receives 5-star award in the 2024 CRN Partner Program. Learn more * Resources Get the resources you need Discover the latest research, reports and resources to orchestrate more connected experiences. All resources Explore Reports and guides Demos and videos Webinars and events Blogs Podcasts Learn Training and certification Product knowledge Development Trending Contact center buyer’s guide: Focus on delivering the best experiences every time Get the guide * Company A great partner, a great place to work Your company is in the experience business — even if you don't know it yet. Discover how an empathy-first approach is the key to lasting success with customers, employees, partners and more. More about Genesys Why Genesys Our vision Sustainability Awards and recognition Who we are About us News Careers Leadership Recent Genesys named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service Read more * Log in * Search * Get started Start exploring Genesys today Let's chat. Connect with an expert to explore our product or ask questions. +1.888.436.3797 Contact Genesys Try now Product tours Product demo Compare value Pricing and plans Get a quote × TO BE A LEADER, YOU NEED TO WORK WITH A LEADER See why analysts and users came to the same conclusion — Genesys Cloud is a leading contact center platform. Get the marketplace report bundle TRANSFORM YOUR CALL CENTER. DELIVER AMAZING EXPERIENCES. BOOST YOUR BOTTOM LINE. Choose the CX platform built with the future in mind EXCEED CUSTOMER EXPECTATIONS WITH THE LATEST DIGITAL AND AI INNOVATIONS NOW Accelerate and simplify innovation with access to new functionality, including the latest innovations in artificial intelligence (AI)–powered journeys. SIMPLIFY YOUR TECH STACK FOR OPERATIONAL AGILITY Gain the advantage of a single platform spanning spans sales, marketing and services—enabling the best and broadest customer and employee experience capabilities. REST EASY WITH A CCAAS PLATFORM BUILT FOR SECURITY AND RESILIENCY Get the scalability, flexibility, security and agility you need with an API-first solution that’s built on a multi-tenant, microservices-based architecture. REAL USERS SHARE THEIR EXPERIENCES Genesys Cloud™ makes it easy to create exceptional experiences. See the results. “Genesys is by far the most comprehensive customer experience solution being offered in the marketplace today…there is no other solution that I would bet my future on.” Grayton E. Koenig, National Solutions Consultant Voxai Get the report bundle “Genesys Cloud gives us the ability to ask our customers for feedback in a meaningful way, report and quantify the input, and provide ROI metrics to the business… The Genesys platform is much easier for our agents to navigate and provides information to the agent upfront. Instead of our agents having to dig for the data every time through an extensive knowledge base….” 10 OUT OF 10 Faith Borst Sr. Technical Support Manager, Service Center Data Recognition Corporation Get the report bundle GENESYS CLOUD™ EASILY INTEGRATE WITH THE SYSTEMS YOU ALREADY USE REAL CUSTOMERS, REAL RESULTS Deliver connected customer experiences with Genesys Cloud™ > Our ROI for moving to Genesys Cloud is that the business is not only solvent > (after lockdown) but is profitable and posting record sales. — Paul Bourdeaux, Vice President of IT, eFinancial > With Genesys Cloud, we have a robust customer experience platform with all the > features needed to raise the bar on the service we provide to members. — Aarde Cosseboom, Director of GMS Technology, Analytics, and Product, TechStyle Fashion Group > In a world where customer service expectations are changing at lightning > speed, Genesys Cloud gives us a serious competitive advantage. — Ian Roberts, Customer Care Operations Leader, Quicken GET THE WHOLE STORY: ANALYST REPORTS AND USER REVIEWS ALL IN ONE BUNDLE Download the marketplace bundle and get analyst reports from Gartner, Omdia, and Forrester. You’ll also get buyer review site data from G2Crowd and TrustRadius. Learn about different solution providers and find out why more companies are switching to the Genesys Cloud™ platform. Welcome back Not You? Oops! We have your personal email. LevelC-LevelVPDirectorManagerPrincipalEngineer / ArchitectConsultantAnalystPartnerStaffUnknownFunctionClaimsCollectionsContact Center ManagementCustomer ExperienceCustomer ServiceEcommerce/Digital ChannelsFinanceHuman ResourcesInfluencerInformation TechnologyIT ArchitectureIT InfrastructureIVRMarketingOperations / Process ManagementProduction ManagementPurchasingSalesUnknownState/ProvinceIndustryBankingBusiness ServicesCapital MarketsCommunicationsConsumer ProductsDefense & IntelligenceEducation & Non-ProfitEnergy & UtilitiesEntertainmentGovernmentInsuranceLife SciencesLogisticsManufacturingPayorsProvidersRetailersTechnologyTravel & HospitalityRetail BankingOtherLevel of InterestJust researchingGathering business requirementsComparing solutionsReady for a conversationNumber of Agent Seats1-2021-5051-100101-300301-500501-1000>1000No Contact CenterDon't Know Yes. Keep me informed via email or telephone regarding Genesys information. I would like someone to reach out to me By providing your information, you agree to our privacy policy. +1.888.436.3797 Contact us * Glossary * Professional Services * Support * Select Region * Global Offices * Site Map * Blog Products * Genesys Cloud * System Status * All capabilities Company * Newsroom * Sustainability * Leadership * Community * Careers * Legal About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Copyright © 2024 Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription | Accessibility Plan & Feedback | Cookies Settings By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Privacy Policy Reject All Accept All Cookies Cookies Settings Your Opt Out Preference Signal is Honored PRIVACY PREFERENCE CENTER When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. More information Allow All MANAGE CONSENT PREFERENCES FUNCTIONAL COOKIES Functional Cookies These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. SOCIAL MEDIA COOKIES Social Media Cookies These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. 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