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Submitted URL: https://www.ups.com/us/en/help-center.page
Effective URL: https://www.ups.com/us/en/help-support-center.page
Submission: On November 16 via api from CA — Scanned from CA
Effective URL: https://www.ups.com/us/en/help-support-center.page
Submission: On November 16 via api from CA — Scanned from CA
Form analysis 7 forms found in the DOM
GET /us/en/SearchResults.page
<form id="ups-header_search-mob" method="get" data-action="/us/en/SearchResults.page" action="/us/en/SearchResults.page" role="search" aria-labelledby="ups-mobSearch_btn" class="hide" data-track="https://wwwapps.ups.com/WebTracking/track?loc=en_US"
data-svp-track="/mobile/track?loc=en_US#Track">
<div class="ups-input_wrap"><label for="ups-search-mob" class="ups-readerTxt">Track a package or search</label><input type="search" name="ups-search-mob" id="ups-search-mob" placeholder="Track a package or search" class="ui-autocomplete-input"
autocomplete="off"><input type="hidden" name="HTMLVersion" value="5.0"><input type="hidden" name="loc" value="en_US"><input type="hidden" name="trackNums" class="ups-trackSearch_header"><input value="Track" name="track.x" type="hidden"><button
class="ups-cta" type="submit" id="ups-mainNav_search_mob"><span class="icon" aria-hidden="true"></span><span class="ups-readerTxt"></span>Search</button><button class="ups-cta close" type="button"><span class="icon" aria-hidden="true"><span
class="ups-readerTxt">Close</span></span>x</button></div>
</form>Name: trackMod — GET https://www.ups.com/track
<form method="GET" name="trackMod" action="https://www.ups.com/track" data-svp-track="/mobile/track?loc=en_US#Track"><input type="hidden" name="loc" value="en_US"><label for="ups-track--qs" class="ups-readerTxt">Tracking Numbers</label>
<div class="ups-simpleTrack_input_wrap"><textarea rows="1" cols="2" name="trackNums" id="ups-track--qs" class="ups-simpleTrack_input ups-form_input" placeholder="Tracking Numbers"></textarea></div><input value="QUIC" name="requester"
type="hidden"><button id="ups-tracking-submit" type="submit" data-event-id="21" data-content-block-id="M1" class="ups-simpleTrack_btn ups-cta ups-analytics"><i aria-hidden="true"></i><span class="ups-readerTxt">Go</span></button>
</form>GET /us/en/SearchResults.page
<form id="ups-header_search" class="ups-width_expand ups-hide_nav" method="get" action="/us/en/SearchResults.page" data-action="/us/en/SearchResults.page" role="search" data-track="https://wwwapps.ups.com/WebTracking/track?loc=en_US"
data-svp-track="/mobile/track?loc=en_US#Track"><label for="ups-mainNav-search" class="ups-readerTxt">Track a package or search</label><input id="ups-mainNav-search" type="search" name="ups-search"
class="ups-expand_search_input ui-autocomplete-input" placeholder="Track a package or search" autocomplete="off"><input type="hidden" name="HTMLVersion" value="5.0"><input type="hidden" name="loc" value="en_US"><input type="hidden"
name="trackNums" class="ups-trackSearch_header"><input value="Track" name="track.x" type="hidden"><button id="ups-mainNav_search_submit" class="ups-header_search_submit" type="submit" data-content-block-id="M1"
data-event-id="21"><i class="ups-icon-search" aria-hidden="true"></i><span class="ups-readerTxt">Search</span></button><button id="ups-header_search-close" class="ups-header_search_close" type="button" data-content-block-id="M1"
data-event-id="21"><i class="ups-icon-x" aria-hidden="true"></i><span class="ups-readerTxt">Close</span></button></form>POST /master/help-support-center.page?submit=true&componentID=1520946866856
<form class="ups-event-locator" id="locator" data-ajax-source="Locator" data-widget-source="locator-1" action="/master/help-support-center.page?submit=true&componentID=1520946866856" method="post">
<div class="ups-locservice-error" role="alert"><span class="icon ups-icon-exclamationcircle" aria-hidden="true" style="display: inline;"></span><span class="ups-locservice-error_msg">Location Services Not Available</span></div>
<div class="ups-locFinder_input ups-form_group ups-form_required"><label for="ups-locFinder_location" class="ups-form_label" id="ups-locfinder-addrslabel">Address or Postal Code</label>
<div class="ups-text_wrapper ups-input_wrapper"><input type="search" name="ups-location" class="ups-form_input" id="ups-locFinder_location" aria-describedby="ups-locfinder-addrslabel ups-locfinder-fieldnote">
<p class="ups-locFinder_note" id="ups-locfinder-fieldnote">e.g. 123 Street, City, State, Postal Code</p>
</div>
</div>
<div class="ups-form_ctaGroup"><button class="ups-cta ups-form_button ups-cta_primary ups-cta-notform ups-analytics" type="submit" data-event-id="22" data-content-block-id="W1">Find Locations</button></div>
</form>POST https://www.ups.com/dropoff?loc=en_US&data-content-block-id=W1
<form method="post" class="ups-location-detail" action="https://www.ups.com/dropoff?loc=en_US&data-content-block-id=W1">
<div class="ups-wrap ups-locFinder_wrap ups-cont-white ups-analytics-render" data-content-block-id="W1" data-content-id="templatedata/structure/widget/data/en_US/widget.dcr"
data-wem="AszXu-DC_mu6bD2mlUVpEmdMw0Zfb6cBPTKrlNpkN_CCSx7tpSMv2N_XpBsWtLUc" data-gdol="AgDu3XIENOkTIbKcwaLP0AyYvqxo3809WgWzfe730QULLd_VW8zfEWg_8B5NkPvf">
<div class="ups-wrap_inner">
<div data-locmsg="Location Services Not Available" data-closest="" data-map="Yes" class="ups-locFinder ups-form_wrap ups-widget">
<div class="ups-widget_header">
<h2>Locations</h2>
</div>
<div class="ups-widget_panel">
<h3 class="ups-locFinder_heading">Location Nearest You</h3>
<div class="ups-widget_errors" style="display:none"></div>
<div class="ups-locFinder_mapWrap">
<div class="ups-locFinder_locMsg" style="display:none">Location Services Not Available</div>
<a class="ups-locFinder_map ups-analytics" data-content-block-id="W1" data-event-id="22" target="_self" href="https://www.ups.com/dropoff?loc=en_US&data-content-block-id=W1"><span class="ups-readerTxt">Locations Map</span></a>
</div>
<div class="ups-locFinder_info ups-locFinder_infoMap"></div>
<div class="ups-form_ctaGroup ups-form_ctaGroup_map"><input type="hidden" value="" id="txtQuery2" class="ups-form_input" name="txtquery"><input type="hidden" value="1" name="autosubmit"><button type="submit"
class="ups-locFinder_cta ups-cta ups-ctaFullWidth ups-ctaLocFloat ups-moreNearby ups-cta-notform" data-event-id="22" data-content-block-id="W1">View More
Locations</button><a href="https://www.ups.com/dropoff?loc=en_US&data-content-block-id=W1" class="ups-locFinder_link ups-locFinder_search" data-content-block-id="W1" data-event-id="22">Search New Address</a></div>
</div>
</div>
</div>
</div>
</form>GET https://onlinetools.ups.com/rest/Search
<form method="get" action="https://onlinetools.ups.com/rest/Search">
<div role="presentation" class="ups-search_formWrap">
<div class="ups-search-tableRow">
<div class="ups-search_inputWrap"><label for="ups-search-input" class="ups-form_label">Enter a keyword, phrase, or question:</label>
<div class="ups-text_wrapper"><input type="text" name="keyword_type" class="ups-form_input" id="ups-search-input" placeholder="shipping"></div>
</div>
<div class="ups-search_dropWrap"><label for="ups-search-within_select" class="ups-form_label">Search within:</label>
<div class="ups-dropdown_wrapper"><select name="ups-search_category-type" class="ups-dropdown" id="ups-search-within_select">
<option value="All">All Help Center</option>
<option value="WorldShip">WorldShip</option>
</select></div>
</div>
<div class="ups-search_buttonWrap"><button class="ups-cta search_btn" type="submit" disabled="disabled">Search</button></div>
</div>
</div>
</form>Name: trackMod — POST https://wwwapps.ups.com/WebTracking/track?loc=en_US
<form method="post" name="trackMod" class="ups-searchTrack_form" action="https://wwwapps.ups.com/WebTracking/track?loc=en_US"><input type="hidden" name="HTMLVersion" value="5.0"><input type="hidden" name="loc" value="en_US"><input type="hidden"
name="trackNums" class="ups-trackSearch"><input value="Track" name="track.x" type="hidden"><input type="submit" class="ups-trackSearch_btn"></form>Text Content
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Need Help? Get Quick Answers
UPS: Hi, I'm the UPS Virtual Assistant. Ask a question or type your tracking
number so I can help.
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Learn if there are local service disruptions due to severe weather or any event
beyond our control.
Tracking and Receiving Shipments
The status of my shipment is “out for delivery.” When will I receive my package?
Typically, our drivers can deliver as late as 7 p.m. During the holiday season,
our drivers may deliver even later.
If we are unable to deliver a package that shows a status of "out for delivery,"
we will attempt delivery on the next business day.
Please note that we are unable to contact our drivers to provide an estimated
delivery time.
I remember seeing more tracking scans in the past. Where did they go?
We simplified our tracking display to focus on the package’s current status and
what to expect next. Our goal is to make the tracking information easier to
understand by emphasizing what is most important.
What should I do if I need to change a delivery?
Whether you are sending or receiving a package, it may be possible to change
your delivery.
Learn More About Changing Your Delivery
I want to change my delivery, but there are no options available. What should I
do?
Sometimes the sender of the package tells UPS not to allow any changes to the
delivery.
If you are logged in with your UPS My Choice® ID, or you tracked your package
with the InfoNotice number left by the driver, and the delivery change you want
is not available, you will need to contact the sender to discuss your options.
In these situations, we cannot override the sender's instructions.
Sign up for UPS My Choice
The address I provided for delivery is incomplete or wrong. What can I do?
If a scan on the tracking details indicates a problem with the address, look for
the "Correct My Address" button.
If this button does not appear, please contact the sender to note the error in
the address. The sender should correct the address and pass the updated
information to UPS.
When I track my package, the system says “no information” or “invalid number.”
What does that mean?
When a sender creates a label for an order, we provide a tracking number the
sender may share with the customer before uploading the information to UPS.
Once the sender transmits the shipment information to UPS, you'll be able to
track your package and see the status, "Shipment Ready for UPS Pickup."
Once UPS has possession of the package, you'll see updates such as "Origin Scan"
or "Pickup Scan" to indicate we have the package. With these scans, we'll
calculate and display a scheduled delivery date.
If your tracking number returns an "invalid" or "no information found" message,
please contact the sender. If no information shows on your package when you
track, our representatives will not have any information either. Only the sender
can start an investigation or reship an item to you.
Track Your Package
Do I need to sign for my delivery?
Look for a red box labeled "Special Instructions" on the tracking results page.
If this is displayed with the message "Signature Required" or "Adult Signature
Required," then a signature is needed to receive your package.
Otherwise, a signature is not needed, and your package may be left in a safe
place (out of sight and out of the weather), at the driver's discretion.
You can provide delivery instructions, specify a neighbor to receive your
package, or in some cases authorize release without a signature by signing up
for UPS My Choice®.
Sign up for UPS My Choice
The status of my shipment has been “on the way” for at least a day now. When
will I receive my package?
Your package is still within the UPS network and, unless otherwise noted, should
be delivered on the scheduled delivery date.
Learn More About Common Tracking Scans
My shipment was sent using UPS SurePost or UPS Mail Innovations. What does that
mean?
UPS SurePost™ and UPS Mail Innovations® are contractual services, chosen by the
sender for your shipment, wherein UPS transports the package to the destination
area and hands the package to the United States Postal Service (USPS) for final
delivery.
For UPS SurePost packages, you can upgrade your package to UPS Ground for a fee
if you're a UPS My Choice® member (free for Premium members).
We are unable to make any changes to UPS SurePost packages without a UPS
SurePost upgrade completed through UPS My Choice.
Once we transfer the package to the USPS, we cannot provide updates or make
changes to the package delivery. Upon USPS delivery, tracking information will
appear on ups.com.
If you have concerns about your package being delivered via UPS SurePost or UPS
Mail Innovations, please contact the sender for assistance.
My shipment shows as delivered but I can’t find it. What should I do?
To help ensure the safety of your package, the driver will try to leave your
package out of plain sight. We recommend that you check all exterior doors and
any locations where the package could be placed, including the porch, back
patio, garage, and any area out of potential weather hazards. You should also
check with anyone who might have retrieved the package. If you’re still unable
to locate the package, contact the sender to start a claim.
Note: UPS urges package senders (rather than receivers) to initiate claims,
because package senders are in receipt of the most essential claim documents
(invoices, receipts, detailed merchandise descriptions, tracking numbers, etc.).
Learn How To Prepare a ClaimStart a Claim
My shipment was delivered to a UPS AccessPoint, but I can’t pick it up. What are
my options?
We understand it may be difficult to receive deliveries during the day at home.
To make it easier, we will often deliver your package the following day to a
nearby UPS Access Point™. These are business locations near your home where the
package will be held over seven days, until you are able to pick it up.
Continue to track your package on ups.com, and look for the “Delivered to UPS
Access Point” scan. The address, hours, and directions to the UPS Access Point
location are available on ups.com.
If you sign up for UPS My Choice®, you can choose a preferred UPS Access Point
for future deliveries and also designate an alternate location.
With the number on the InfoNotice left by the driver, you can also choose to
have the package redelivered to your address. It could take up to two business
days for the package to be redelivered to you, depending on the status of the
package when you make the request.
I would like to cancel delivery of my package. How do I do this?
Please contact the sender to stop delivery or to change the address on the
package before the first delivery attempt.
Only the person who sent the package can cancel the delivery before the first
attempt.
How do I submit a claim?
Package senders or receivers can use our online submission process to report
package damage. An inspection by a UPS representative may be required. You also
have the option to submit photo documentation along with your claim. Although
photo documentation is not a requirement, providing photos can help us resolve
your claim more efficiently. If you are unable to submit a claim online, contact
the sender to start a claim.
Note: UPS urges you to review photo documentation requirements to help you
prepare your damage claim.
Review Photo Documentation RequirementsLearn How to Prepare a ClaimStart a Claim
I sent a freight shipment of over 150 lbs. How can I check its status?
UPS Freight offers LTL and full-truckload services for larger or heavy weight
shipments. If you would like a rate quote or additional information, visit our
freight shipping page.
You can also track your freight shipment.
If you have any questions, please contact our freight services team at
1-800-333-7400.
Get a Freight EstimateTrack Your Freight Shipment
Creating and Sending Shipments
How much will my shipment cost?
Shipping cost depends on origin, destination, service, package weight, and other
considerations.
Our Calculate Time and Cost tool helps you compare delivery times and published
rates for sending UPS shipments.
Go to the Calculate Time and Cost Tool
What types of things cannot be shipped due to safety and security?
The UPS Guide for Transporting Hazardous Materials offers current information on
the processes and safety guidelines for shipping hazardous materials
domestically and internationally.
Go to the UPS Guide for Transporting Hazardous Materials Page
I have a freight shipment (a shipment weighing over 150lbs). How do I ship it?
A UPS Shipping account is required for invoicing freight shipments.
Once you receive your new account number, enroll in the UPS Billing Center,
choose "UPS Freight Account" from the drop-down menu, and enter your account
number.
You can also use UPS CampusShip® or Quantum View Manage® with UPS Billing
Center to integrate end-to-end services for your freight shipments.
Open a UPS Shipping AccountEnroll in the UPS Billing Center
How should I pack my shipment?
You can make sure your package arrives safely and on time with packaging
guidelines and procedures developed from UPS research.
Review Packaging Guidelines
How many days will it take for my package to arrive at its destination?
To calculate the delivery time, go to the Calculate Time and Cost tool, located
on the main Shipping menu.
Follow the directions, noting the required fields labeled with the asterisk (*)
symbol.
Go to the Calculate Time and Cost Tool
How do I get shipping labels or receipts or other shipping supplies?
You can print your labels and receipts after submitting your shipment
information, or you can reprint from your shipping history.
Access the Order Supplies tool in the Shipping menu to view the free supplies
UPS offers, such as pouches, and Express envelopes and boxes.
Log in to place an order, and if you have a UPS account, add the account to your
profile to ensure all available supplies are displayed. Once you’ve submitted
the order, you can add items to a Quick List of frequently used supplies for
easy reordering. The supplies should arrive within a few business days.
Please note that Express packaging is only available for air and international
shipments. Other supplies such as ground boxes can be purchased at The UPS
Store® or UPS Customer Center locations.
Order Supplies
Managing Your Profile and Billing
I’ve forgotten my username and password, or they no longer work. What should I
do?
Select I forgot my User ID or Password at the bottom of any login page.
This takes you to the “Reset or recover your login” settings screen.
Enter your User ID and registered Email Address. (This is the ID and email you
used when creating your ups.com User ID.)
If you forgot your ID, or it doesn’t work, enter the email address associated
with your ups.com ID, and we’ll send you an email with your ID.
How do I find and update my address book?
Your Address Book is now called "Addresses." Your addresses are located in the
My Profile drop-down menu in the upper right of the homepage.
From the My Profile drop-down menu, select Addresses. If you’re not logged in,
enter your ups.com user ID and password.
You can also access your addresses by selecting the Overview link in the My
Profile menu. On the Profile page, you can add contacts, create distribution
lists, and update your addresses.
To update your addresses, select Update My Addresses from the Addresses section.
To add an address, select the green Add button to open the Add Contact form.
To edit an address, select Edit at the far right of the address to open the
Contact form. Make any changes, and select Save.
How do I find and edit my preferences?
Select the My Profile drop-down menu at the upper right of the homepage, and
select Preferences.
If you’re not logged in, enter your ups.com user ID and password.
From the Preferences page, you can change your preferences for all UPS services
you use, such as shipping, freight shipping, Calculate Time and Cost,
international documentation, or UPS My Choice®.
To edit your preferences, select Edit under each item you want to change.
What's the difference between my ups.com user ID and a shipping/billing account?
When you register on ups.com, you'll be able to store your address book online,
print labels, and request tracking notifications.
Depending on how much you ship and the level of support you need, you can add
more functionality by signing up for a UPS account, which will enable billing.
Once your account is approved and you receive an account number, you can enroll
in the UPS Billing Center for small packages, freight, or supply chain
solutions.
Add your accounts to your ups.com profile, and customize your dashboard with
widgets that provide quick access to shipping, tracking, and billing
capabilities.
Go to the Billing and Payment Support Page
How do I view my invoices and bills?
If you’re enrolled in the UPS Billing Center, you can access your recent
invoices and pay your bills from the dashboard.
If you use the View Bill tool or want to learn more about enrolling in the
Billing Center, visit our Billing and Payment page for more details.
Log into the Billing Center Open the link in a new windowGet Billing Support
Can I pay my ups.com invoice online?
If you’re enrolled in the UPS Billing Center, you can make a one-time payment by
selecting Pay from your dashboard or from your account or plan invoice view.
You can also make a payment without logging in by selecting Pay Bill from the
Quick Start menu at the top of this page. Simply enter details from your
invoice, as well as your payment information, and complete your payment in just
a few steps.
Log into the Billing Center Open the link in a new window
Top Five Frequently Asked Questions
How do I register for a new UPS.com ID?
Click Here to Register for a New UPS.com ID
What if I forgot my user ID or password?
Select I forgot my User ID or Password at the bottom of any login page, or use
the link below.
This takes you to the “Reset or recover your login” settings screen.
Enter your User ID and registered Email Address. (This is the ID and email you
used when creating your UPS.com User ID.)
If you forgot your ID, or it doesn’t work, enter the email address associated
with your UPS.com ID, and we’ll send you an email with your ID.
Click Here to Find Your User ID or Password
Can you help me process a shipment?
Click Here for Support With Processing a Shipment
How do I reprint a shipping label?
Click Here for Information on How to Reprint a Shipping Label
How do I change my My Choice delivery location or preferences?
Use the link below to access the UPS My Choice Preferences page. Once there,
click on the ellipses underneath Actions in the My Preferences table and click
on Edit Preferences in the dropdown.
Click Here to Change the Delivery Location in Your UPS My Choice Preferences
Technical Support
Are there minimum system requirements to use UPS Internet Shipping or UPS
CampusShip®?
Yes. Please verify that your computer meets necessary system and browser
requirements.
Review System Requirements for Creating a Shipment
Where do I go for assistance with UPS programming questions or UPS Developer Kit
APIs?
First, download the UPS Developer Kit – Frequently Asked Questions document. It
offers solutions to problems, organized by API and category.
You can also collaborate with other integrators in the UPS Developer Kit
Community.
If problems persist, email UPS your question.
Developer APIs Knowledge Base – Frequently Asked QuestionsOpen the link in a new
windowEmail UPS
How do I complete the End of Day process in WorldShip?
Select the End of Day button on the Home tab.
The End of Day Processing window will prompt: "Are you ready to close today's
shipping and send shipment information to UPS?"
Select Yes to electronically send your shipment information to UPS and to print
the End of Day reports.
Give your UPS driver the Pickup Summary Barcode Report and High Value Report (if
printed) to take with the shipments.
Keep the Daily Shipment Detail Report for your records (if you selected to print
this report on the Shipment Detail Report Setup tab of the System Preferences
Editor window).
For step-by-step instructions, visit the following pages:
Help Using WorldShipTechnology Support Page
Sometimes pages aren’t loading completely or buttons aren’t working. What should
I do?
It is not uncommon for browsers to behave inconsistently. Our goal is to
eliminate all these issues through ongoing exhaustive browser testing. However,
browser issues can still occur. When you do encounter these display issues,
clearing your browser’s cache may help resolve them. Below are instructions to
clear your cache.
GOOGLE CHROME
1. Open your Google Chrome web browser.
2. Select Ctrl + Shift + Delete at the same time on your keyboard to open
the Clear browsing data dialog box.
3. Alternatively, you may navigate to the Clear browsing data dialog box by
following these steps:
1. In the top-right corner of the page, click the overflow menu icon (the
three vertical dots).
2. Select Settings from the drop-down menu. The Settings page opens in a
new tab.
3. Click Show advanced settings to display more options on the page.
4. Click Clear browsing data under Privacy.
4. Select beginning of time from the Obliterate the following items
from drop-down menu.
5. Select the following check boxes:
1. Cookies and other site and plugin data
2. Cached images and files
3. Hosted app data
6. Click Clear browsing data to clear your Chrome browser’s cache.
7. Now try to use the site again.
MICROSOFT EDGE
1. Open your Microsoft Edge web browser.
2. In the top-right corner of the page, click the Hub icon (the three
horizontal lines) to open the Hub
3. Click the History icon (the clock) at the top of the Hub
4. Click Clear all history. The Clear browsing data pane is displayed.
5. Select the following check boxes:
1. Cookies and saved website data
2. Cached data and files
6. Click Clear to clear your Edge browser’s cache. The message “All Clear!”
will appear at the top of the pane.
MICROSOFT INTERNET EXPLORER 11
1. Open your Microsoft Internet Explorer web browser.
2. Select Ctrl + Shift + Del at the same time on your keyboard to open
the Delete Browsing History dialog box.
3. Alternatively, you may navigate to the Delete Browsing History dialog box by
following these steps:
1. In the top-right corner of the page, click the gear wheel icon.
2. Select Safety from the drop-down menu.
3. Select Delete browsing history from the submenu.
4. Select the following check boxes:
1. Temporary Internet files and website files
2. Cookies and website data
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