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You do not have JavaScript enabled. This website uses JavaScript to enhance the browsing experience. It is strongly advised that you enable JavaScript before proceeding. Click here to find out how to enable JavaScript in your browser. We are the voice of insurance and long-term savings | Contact us Menu Member login * About Us * GET IN TOUCH * About us * Contact us * Become a Member * Careers * Sustainability * Our Diversity Work * Future Leaders * OUR PEOPLE * Executive team * Our board members * Assistant Directors * OUR MEMBERS * Our Annual Review 2023 * Why join? * Joining the ABI * List of ABI members * Associate membership * Explore Our Work * INSURANCE GUIDANCE * Business Insurance * Motor Insurance * Home Insurance * Cyber Insurance * Travel Insurance * Health Insurance * Pet Insurance * Life Cover * LONG-TERM SAVINGS EXPLAINED * Pensions Dashboards * Savings and Retirement * Keep Track of Your Pension * Consultation Responses * CURRENT ISSUES * Cyber Safety Tool for SMEs * Motor Insurance FAQs * Climate Change * Diversity, Equity and Inclusion * Fraud * Covid 19 Hub | Travel Insurance * News * NEWS & PRESS * News articles * Press Team * UPDATES * Blogs * Speeches * Events * Events & Live Webinars * On-Demand Webinars * Annual Conference 2024 * Future Leaders * Industry Data * Tools and Resources * TOOLS AND RESOURCES * Calculating your homes rebuild cost * Tracing your insurance policy & savings * Percy the Protection Calculator * Use our SME Cyber Safety Tool * How insurance works * How our industry is regulated * Publications * View more... * Members * ARE YOU AN ABI MEMBER? Please register here to download industry data and book tickets to our events. If you work for an ABI member you will automatically be given access to the Members Area as well as free access to all of our industry data packages * Home * / Events WELCOME TO OUR ANNUAL CONFERENCE 2024 TOGETHER, DRIVING CHANGE OUR FLAGSHIP ANNUAL CONFERENCE WILL BRING TOGETHER KEY INDUSTRY DECISION-MAKERS TO DISCUSS MAJOR ISSUES AFFECTING THE INSURANCE AND LONG-TERM SAVINGS INDUSTRY. SESSIONS WILL EXPLORE WHAT FIRMS CAN DO TO CONTINUE TO BUILD TRUST AND CONFIDENCE, REDUCE COMPLEXITY AND IMPROVE TRANSPARENCY, HOW TO SHAPE AN EFFECTIVE MARKET, AND HOW WE MUST SUPPORT A HEALTHY AND DIVERSE WORKFORCE. THE 2024 CONFERENCE IS OUR BIGGEST TO DATE INCLUDING: * A LARGER VENUE AT THE QEII CENTRE IN THE HEART OF WESTMINSTER ALLOWING YOU TO NETWORK WITH MORE COLLEAGUES * 12 BREAKOUT SESSIONS TO CHOOSE FROM ON AREAS SUCH AS GENERAL INSURANCE, FINANCIAL INCLUSION AND MANY MORE * OVER 50 SECTOR-LEADING SPEAKERS VIEW THE FULL CONFERENCE AGENDA REGISTER FOR THIS EVENT 11 Days 05 Hours 40 Minutes 41 Seconds When: 27 February 2024 Time: 09:00 to 17:45 Where: The QEII Centre, Broad Sanctuary, Westminster, London, SW1P 3EE Registration: 08:00 2024 HEADLINE SPONSOR 2024 EXHIBITORS PRICE In person Virtual Members | Associate Members | Partners £425 £315 Non-Members £585 £360 Please note: All members must be logged into their ABI member account to receive the members pricing. All prices shown above do not include VAT. Bookings close at 12:00 on Friday 23 February 2024. CONFERENCE CHAIR LOUISE MINCHIN, BROADCASTER AND JOURNALIST KEYNOTE SPEAKERS MARY PORTAS OBE, BUSINESSWOMAN, BROADCASTER AND AUTHOR BIM AFOLAMI MP, ECONOMIC SECRETARY TO THE TREASURY TULIP SIDDIQ MP, LABOUR SHADOW ECONOMIC SECRETARY TO THE TREASURY RT HON. BARONESS NICKY MORGAN STEPH MCGOVERN, JOURNALIST AND BROADCASTER ROBERT PESTON, BROADCASTER AND WRITER RICHARD HERRING, STAND UP COMEDIAN CONFIRMED SPEAKERS Open CONFERENCE CHAIR Louise Minchin, Broadcaster and Journalist KEYNOTE SPEAKERS Mary Portas OBE, Businesswoman, Broadcaster and Author Robert Peston, Broadcaster and Writer Steph McGovern, Journalist and Television Presenter Rt Hon. Baroness Nicky Morgan, Chair of the ABI Bim Afolami MP, Economic Secretary to the Treasury Tulip Siddiq MP, Labour Shadow Economic Secretary to the Treasury Richard Herring, Stand up comedian SPEAKERS Leanne Allen, Partner, Data, Data Science & AI National Lead, KPMG in the UK Nici Audhlam-Gardiner, Chief Executive, Foresters Financial Tim Bailey, President of the ABI and UK Chief Executive, Zurich Chira Barua, CEO, Scottish Widows and CEO Insurance, Pensions and Investments, Lloyds Banking Group Bridget Beals, Head of Decarbonisation, Climate and Nature, KPMG in the UK Dr Hannah Behrendt, Director of Health and Wellbeing, Behavioural Insights Team Dr Jo Bibby, Director of Health, The Health Foundation Matthew Bone, Head of Underwriting & Claims UK and Ireland, Munich Re Harriet Boughton, General Counsel, Flood Re Yvonne Braun, Director of Policy, Long Term Savings, Health and Protection, ABI Matt Brewis, Director of Insurance, Financial Conduct Authority David Buck, Senior Fellow, The King's Fund Geoff Carter, CEO, Sabre Insurance Group James Carter, Head of Platform Policy and Oversight, Fidelity International Charlotte Clark, Director of Regulation, ABI Tom Clay, Chief Data Scientist, Covea Professor Graham Cookson, Chief Executive, The Office of Health Economics Martin Coppack, Director, Fair By Design David Crelley, Data Ethics Lead, Admiral Group Andy Curran, CEO, Standard Life Baroness Jeannie Drake Caroline Dowson, Director of Customer & Product Management, Aviva Wealth & Advice Liz Fernando, Chief Investment Officer, NEST Selina Flavius, CEO and Founder, Black Girl Finance Tara Foley, CEO UK and Ireland, AXA Michele Golunska, Managing Director, Wealth and Advice, Aviva Paddy Greene, Head of Money Policy, Which? Michael Gregory, Director of Underwriting Strategy, RSA Hannah Gurga, Director General, ABI Philippa Handyside, General Counsel and Director, ABI Dr Ali Hasan, CCO, Vitality Joshua Holbrook, Associate Director, Climate Risk and Strategy, KPMG in the UK Colm Holmes, CEO, Allianz UK Danny Hoskin, Principal Data Scientist for Artificial Intelligence & Automation, Aviva Catherine Howarth, Chief Executive, ShareAction Gary Hunter, Data and AI Director, Kainos Roger Jackson, Global head of ESG for Insurance, KPMG Penny Jones, Ethical Governance Lead for AI and Analytics, Zurich Insurance Liz Kendall MP, Shadow Secretary of State for Work and Pensions Rachel Lam, Ombudsman Director, Financial Ombudsman Service Ross Liston, CEO Wealth Advice, M&G Mavis Machirori , Senior Researcher, Ada Lovelace Institute Max Mawby, Founder Behavioural Insight and Advisory, Thinks Insight and Strategy Stephen McGee, CEO, Scottish Friendly Avi Mehra, Associate Partner and CSO, IBM Paul Merrey, Partner, Insurance Strategy Group Lead, Deal Advisory, KPMG in the UK Oliver Morley, CEO, Money and Pensions Service Louise Murphy, Economist, Resolution Foundation Sarah Murrow, CEO UK and Ireland, Allianz Trade Ken Norgrove, CEO, RSA UK and International John Pyall, Global Head of Product and Underwriting, Great Lakes Insurance Alex Perry, CEO, Bupa Insurance Faith Reynolds, Strategic Adviser, Devon Fields Consulting Jason Richards, CEO, Swiss Re David Richardson, Group Chief Executive Officer, Just Group Sacha Romanovitch OBE, CEO, Fair4All Finance Jonathan Roomer, Co-Founder and Head of Customer Success, YuLife Mathew Rutter, Partner, Insurance Advisory, DAC Beachcroft Matt Scott, Co-Founder, Insurance DataLab Chirag Shah, UK head of ESG for Insurance, KPMG in the UK Mervyn Skeet, Director of General Insurance Policy, ABI Adrian Smith, Chief Executive, Reclaim Fund Rachel Sylvester, Journalist, The Times Patrick Tiernan, Chief of Markets, Lloyd's of London Mark Till, CEO, Unum Sam White, Founder and CEO, Stella Insurance Tina Woods, Founder and CEO, Business for Health Rob Yuille, Head of Long Term Savings Policy, ABI MORNING PLENARY SESSION Open SECURING THE FUTURE OF THE GENERAL INSURANCE MARKET AMIDST WIDENING EXPECTATION AND PROTECTION GAPS The future of the General Insurance Market is under scrutiny as the gap between expectations and protection widens. Amidst difficult times, consumers are increasingly seeking comprehensive insurance policies, while insurers grapple with a multitude of complex and evolving risks and challenges. In this session, we will seek to answer: How can insurers bridge the protection gap? How are the regulators approaching the expectation gap and what do they expect from insurers? What impact might these issues have on the industry? What are consumer expectations? How can insurers effectively communicate cover to consumers? Speakers include: * Colm Holmes, CEO, Allianz UK - Chair * Tara Foley, CEO UK and Ireland, AXA * Martin Coppack, Director, Fair By Design * Sam White, CEO, Stella Insurance - MORNING BREAK OUT SESSIONS Open BREAKOUT A - REGULATION - AI PRINCIPLES INTO PRACTICE Bringing together experts from across different disciplines within the insurance and long-term savings industry, this session will explore how firms can plan for, and manage, AI risks and opportunities. It will discuss how to put the Government’s high-level principles for AI into practice, including who needs to be involved and some of the key steps that need to be taken, to ensure responsible use of AI. Speakers include: * Danny Hoskin, Principal Data Scientist for Artificial Intelligence, Aviva (Chair) * Penny Jones, Ethical Governance Lead, Zurich Insurance * David Crelley, Data Ethics Lead, Admiral Group * Tom Clay, Chief Data Scientist, Covea * Leanne Allen, Partner, FS Consulting Technology and Data, Data Science & AI capability Lead, KPMG in the UK BREAKOUT B - SAVING LIVES WITH DATA The session will explore how the healthcare system, including insurers, can better utilise health data to improve the population’s health whilst building trust amongst patients, healthcare professionals, policymakers and regulators. Health data is information about an individual’s or population’s physical and mental health, as well as the biological, environmental, and socioeconomic factors that influence it. This data can be collected from a variety of sources, including clinical records, clinical trials, disease registries, electronic health records (EHRs), research studies, medical devices and data from phone apps and wearables. Health data can be used to improve our understanding of disease, develop new treatments, and deliver more personalised care and prevention. It can also be used to track the health of populations and identify areas where interventions are needed. The use of health data is growing rapidly, as new technologies make it easier to collect and store data. However, there are also challenges associated with the use of health data, such as ensuring privacy and security, and making sure that the data is used ethically. To reap the benefits of the ever-growing amount of health data, it will be vital to build and maintain trust. Speakers include: * Ali Hasan, CCO, Vitality (Chair) * Mavis Machirori, Senior Researcher, Ada Lovelace Institute * Avi Mehra, Associate Partner and CSO, IBM * Matthew Bone, Head of Underwriting & Claims UK and Ireland, Munich Re BREAKOUT C - EMPOWERING CUSTOMERS TO MAKE GOOD CHOICES As the Treasury and FCA’s advice and guidance boundary review and the DWP’s consultation on 'Helping savers understand their pension choices' progresses, this panel will debate what changes are needed so that savers are able to make the best retirement decisions for them. Industry has long called for change to help customers make better decisions. In July 2023, the FCA found that Investment pathways have been working as intended, but recognised that more is needed to support customer decision making. This panel will explore: * What does a good outcome of the advice and guidance boundary Review look like? * Which customer circumstances could most be improved by the Review? * What do customers want providers to help them with, and what is their appetite to pay for these services? Speakers include: * Andy Curran, CEO, Standard Life (Chair) * Oliver Morley, CEO, MaPS * Michele Golunska, Managing Director, Wealth and Advice, Aviva * Ross Liston, CEO Weath Advice, M&G * Max Mawby, Founder, Behavioural Insight and Advisory, Thinks Insight & Strategy BREAKOUT D - THE FUTURE OF UNDERWRITING: DECODING CUSTOMER-COMPLEXITY THROUGH INSURTECH – PARTNERSHIP WITH FINTECH GLOBAL * In the underwriting process, what features stand out as customer-winning for insurance providers? * What significant challenges do underwriters encounter in effectively meeting and managing customer expectations? What opportunities does technology provide here? * How have these technologies such as IoT and Telematics impacted the ways insurers think about understanding and serving customers better? * To what degree should insurers aim for personalized solutions? How can technology play a pivotal role in achieving this objective? Speakers include: * Matt Scott, Co-Founder, Insurance DataLab (Chair) * John Pyall, Head of Underwriting and Product, Great Lakes Insurance SE * Jonathan Roomer, Head of Customer Success and Co-Founder, YuLife AFTERNOON PLENARY ONE Open MANSION HOUSE REFORMS FOR PENSIONS: WHERE ARE WE NOW? The Chancellor announced a package of pensions measures at his Mansion House speech in July, which was accompanied by a number of policy proposals by DWP. The Autumn Statement in November is expected to continue this focus. In this speech the Chancellor also announced his three golden rules: * To secure the best possible outcome for pension savers; * to always prioritise a strong and diversified gilt market * to strengthen the UK’s position as a leading financial centre to create wealth and fund public services. This plenary session will: * Explore the opportunities and barriers to pension funds investing in the UK. * Analyse the progress of each of the strands of reform announced in the Chancellor’s Mansion House speech in July * Debate whether the Chancellor’s golden rules be met. Speakers include: * Hannah Gurga, Director General, ABI * Liz Fernando, Chief Investment Officer, NEST * Chirantan Barua, CEO, Scottish Widows * David Richardson, Group Chief Executive Officer, Just Group - AFTERNOON BREAK OUT A SESSIONS Open BREAKOUT E - GENERAL INSURANCE - THE COMMERCIAL AND SPECIALITY MARKETS IN FOCUS During and following the pandemic, there was a hardening market for many lines of insurance with underwriting actions from insurers including reduction of limits and push for rate after years of soft markets. How has this impacted the commercial / specialty market? More recently, there has been a step change in the reinsurance market, with increasing prices and retentions. What does the future look like for policy coverage, targeting new business opportunities and market stability? Speakers include: * Jason Richards, CEO, Swiss Re * Sarah Murrow, CEO, Allianz Trade UK and Ireland * Patrick Tiernan, Chief of Markets, Lloyds * Paul Merrey, Partner, Insurance Strategy Group Lead, Deal Advisory, KPMG in the UK BREAKOUT F - HEALTH, TAX AND POLITICS Taxation and policy measures are an important tool to change behaviour to address pressing social issues. In response to growing health-related economic inactivity, the government is taking seriously the need to use the tax system hand in hand with health and welfare policy to promote the health of the workforce and increase productivity. Tax revenue in the UK is currently 37% of national income. This is the highest level since the 1940s. There is a risk that in the face of an ageing population and increasing health and social care costs taxes may need to continue rising. How can we use policy and taxation most effectively to support better workplace health now, to grow the economy and reduce the burden on our health and welfare systems? This panel will focus on how the policy and taxation system can be used separately or in tandem to drive behavioural change, how it is limited by political, demographic and fiscal constraints, how this relates to health policy, wider party politics and the insurance market. Speakers include: * Alex Perry, CEO, Bupa Insurance (Chair) * Hannah Behrendt, Director of Health, Behavioural Insights Team * Mark Till, CEO, Unum * Louise Murphy, Economist, Resolution Foundation * Tina Woods, CEO and Founder, Business for Health BREAKOUT G - REGULATION - CONSUMER DUTY SIX MONTHS ON After introducing the Consumer Duty at the end of July 2023 the FCA is now looking to see real change in how insurers deliver good customer outcomes. The regulator’s top market-wide priority is embedding the Consumer Duty and that is reflected in its published priorities for both life insurers and for general insurance and protection. What are the challenges that insurers face in delivering cover that matches price with value across often extended distribution chains? How do firms approach giving customers effective support to meet their financial objectives when the cost of living drives customers to focus mainly on price when choosing a product or service? What are the steps insurers have already taken and what more do they need to do to achieve good customer outcomes? Will the review of the advice and guidance boundary deliver the hoped-for step change in how insurers can talk to their customers? Looking ahead to the extension of the Consumer Duty to closed books of business, what lessons can we take from the first six months to apply to the large back books of life insurance and pension providers? Our expert Panel will consider these and other issues as we assess the pitfalls and opportunities on the journey to embedding the Consumer Duty into the way the insurance and LTS industry does business. Speakers include: * Charlotte Clark, Director of Regulation, ABI * Paddy Greene, Head of Money Policy, Which? * Matt Brewis, Director of General Insurance and Conduct Specialists, Financial Conduct Authority * Mathew Rutter, Partner, DAC Beachcroft BREAKOUT H - FINANCIAL INCLUSION 17.5million – the number of people Fair 4 All Finance estimate to be in financially vulnerable circumstances in the UK. A staggering number. And with reports from consumer groups highlighting affordability challenges and the latest FCA Financial Lives Survey showing 6.2million people in the UK cancelling or not renewing cover last year, the challenge of how to improve financial inclusion has never been more topical or more pressing. What can be done? Or more pertinently, who’s responsibility is it to find ways to improve inclusion for consumers? Insurance and long-term savings firms are increasingly vocal about their role in looking after individuals, families and businesses - to protect against income shocks to help build secure financial futures. But with thin margins in parts of the market and no obligation to provide products that are not commercially viable, how can firms, government and third parties come together to improve inclusion for consumers in a financially sustainable way? Speakers include: * Philippa Handyside, General Counsel and Director, ABI (Chair) * Nici Audhlam-Gardiner, Chief Executive, Foresters Financial * Selina Flavius, CEO and Founder, Black Girl Finance * Adrian Smith, Chief Executive, Reclaim Fund * Sacha Romanovitch OBE, CEO, Fair4All Finance AFTERNOON PLENARY TWO Open INVESTING IN HEALTHY LIVES Healthy life expectancy has increased over time, but not as much as life expectancy. This means that people are spending more years in poor health. People’s healthy life expectancy is driven by a range of socio-economic factors from deprivation to gender and ethnicity, alongside behavioural factors such as smoking, diet and exercise. These factors are complex and interact with each other leading to differences in health outcomes for different people. These differences in health outcomes are known as health inequalities – unfair and avoidable differences in health between different groups within society. Typically, health inequalities adversely affect groups of people who have systematically experienced greater obstacles to health. Reducing poor health and tackling health inequality is beneficial for society, the economy and insurers. So why has it been impossible for successive governments to act upon sound evidence that prevention, which tackles the root cause of ill health, is more cost effective than dealing with the cure? How can insurers best demonstrate their value in keeping people fit and well by incentivising healthy behaviours? Speakers include: * Yvonne Braun, Director of Policy, Long Term Savings, Health and Protection, ABI (Chair) * Dr Jo Bibby, Director of Health, The Health Foundation * Liz Kendall MP, Shadow Secretary of State for Work and Pensions * Rachel Sylvester, Journalist, The Times * Alex Perry, CEO, Bupa Insurance * Graham Cookson, Chief Executive, Office of Health Economics * David Buck, Senior Fellow, Public Health and Inequalities, King’s Fund - AFTERNOON BREAK OUT B SESSIONS Open BREAKOUT I - GENERAL INSURANCE - CHALLENGE OR OPPORTUNITY? INSURING DIFFICULT RISKS In today's insurance landscape, underwriting challenges such as flood, cladding, pre-existing conditions, and vulnerable customers are becoming increasingly prevalent. This session will provide a platform for industry experts to share their knowledge, experiences, and innovative approaches to effectively manage and mitigate challenging risks. Speakers include: * Ken Norgrove, CEO, RSA (Chair) * Rachel Lam, Ombudsman Director, Financial Ombudsman Service * Harriet Boughton, General Counsel, Flood Re * Geoff Carter, CEO, Sabre Insurance Group * Mervyn Skeet, Director of General Insurance Policy, ABI BREAKOUT J - GENERATIVE AI: TRANSFORMING THE INSURANCE INDUSTRY THROUGH INNOVATION AND GROWTH This session will explore the potential for Generative AI to transform the insurance and long terms savings industry, exploring both the benefits of doing so and the potential pitfalls. Bringing together experts in digital transformation, law and industry we will explore how the industry can best harness the potential of this rapidly developing area to improve outcomes for consumers and businesses alike. Speakers include: * Gary Hunter, Data and AI director, Kainos * Matt Quinn, Azure Data & AI Specialist Director, Microsoft * Kay Chand, Partner, Browne Jacobson * Simon Pink, UK Head of Emerging Technology, QBE Ventures BREAKOUT K - INSURANCE CLIMATE TRANSITION – OPPORTUNITY, STRATEGY & CLIMATE TRANSITION PLAN As climate and net zero become central to the regulatory agenda, investors and policyholders are becoming increasingly sensitive to insurers’ climate transition strategy and plans. This session explores the commercial and strategic importance of the UK Transition Plan Taskforce (TPT) disclosure requirements, key challenges and how insurers should gear up to respond. You can expect to: * Understand the TPT requirements for the insurance sector * Explore the commercial and strategic implications for our industry * Hear from your peers on the key challenges * Take away practical guidance and immediate next steps Speakers include: * Chirag Shah, Director, KPMG in the UK * Roger Jackson, Global head of ESG for Insurance, KPMG * Bridget Beals, Climate risk & strategy co-lead, KPMG in the UK * Joshua Holbrook, Climate risk and strategy, Insurance lead, KPMG in the UK BREAKOUT L - HOW DO CUSTOMERS NAVIGATE INVESTMENT CHOICES How pension funds and retail products invest has never been such a hot topic, but how do consumers make decisions about where their money is invested, and what influences these decisions? Engagement with pensions, particularly workplace pensions, is typically poor. For those that do want to engage and make decisions about their investments, what support and tools exist to help them navigate these choices? Meanwhile, is the Government right to encourage customers to invest in Stocks & Shares rather than Cash ISAs? Is the broad public interest in sustainability an opportunity to engage people in making investment choices? This panel will explore how providers currently help customers navigate investment choices. Speakers include: * Rob Yuille, Assistant Director, Head of Long Term Savings Policy, ABI (Chair) * Catherine Howarth, Chief Executive, ShareAction * Stephen McGee, CEO, Scottish Friendly * Faith Reynolds, Strategic Adviser, Devon Fields Consulting * James Carter, Head of Platform Policy & Oversight, Fidelity CONFERENCE LOCATION The 2024 conference will be held at QEII Conference Centre, London. Located in the heart of Westminster and next to the biggest cultural attractions in London. Easily accessible public transport links. HEAR WHAT THEY HAD TO SAY > Overall a great industry experience, with lots of relevant topics and provided > a chance to meet and discuss the issues of the day with colleagues and peers." > > Allianz > Really good balance of industry experts and special (yet relevant) guests. > Super slick organisation and fantastic views and insights gained." > > Third City > It was great to be back together with colleagues from across the industry, > hearing about the challenges facing the industry and meeting new colleagues." > > Keoghs LLP > A really good conference with very strong speakers." > > Vitality Health REGISTER FOR THIS EVENT OVER 500+ attendees WE HearD from 40+ industry leaders we met 40+ exhibitor representatives 55% attendees at Director + level Take advantage of 5.5 hours of CPD with this CII accredited event. CII ACCREDITED EVENT For more information about this event please contact Lois Collier: ABI EVENTS Tel: 020 7216 7664 Email: events@abi.org.uk ABOUT THE ABI * Careers * Contact us * Joining the ABI NEWS * News articles * Press Team * Blogs * Speeches EVENTS * Exploring Conduct Risk with a Culture Compass * Annual Conference 2024 * Spring Tax Update Breakfast AFFILIATE LINKS * Insurance Fraud Bureau * IFED * Flood Re * Insurance Museum CONNECT WITH US * LinkedIn * Twitter © ABI 2024 All rights reserved * Terms and conditions * Privacy notice * Sitemap