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MIKROTIK PRODUCT SUPPORT SERVICE

Most of your questions are answered and explained in RouterOS documentation.

 1. If you have bought a RouterOS license or a hardware product, limited support
    service might be provided through our support system or through e-mail
    support@mikrotik.com. Contact your distributor for help and support, if the
    device is not directly purchased from MikroTik.
 2. You can hire a certified consultant for full configuration support, network
    design and other diagnostics.
 3. Check our community forum.

Documentation Read the RouterOS documentation
Contact support Contact MikroTik staff to resolve issues


SUPPORT REQUEST INSTRUCTIONS

Before contacting us:

 1. If you have purchased your device from a distributor, please contact them
    first.
 2. Check documentation and configuration examples. Maybe answer is already
    there.
 3. Make sure that your issue is present with the latest version of MikroTik
    RouterOS. The latest version is available at the download section.
 4. Give us a brief problem description that includes information about your
    network setup.
 5. Provide us with support output file (suppout.rif), that is created when
    problem appears, instruction how to make it.
 6. Technical support does not include training on TCP/IP.
 7. E-mail reply might take up to 3 business days.

If you are in need of immediate assistance, now you can hire a certified
consultation specialist. See the list of specialists near you!


MIKROTIK

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SIGN UP FOR THE NEWSLETTER

Please sign up to get notified about new RouterOS version releases and other
useful information!



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