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HaloITSM

 * Features
 * Solutions Submenu
   By Sector
   
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   * Public Sector
     
     Reduce overheads and deliver an intuitive experience for your users.
   
   * Education
     
     Deliver an exceptional service experience to students, faculty and staff.
   
   * Financial Services
     
     Deliver secure, auditable IT Service Management throughout the
     organisation.
   
   * Healthcare
     
     Centralise and streamline your processes.
   
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   * IT Service Management
     
     Empower your IT team to deliver rapid, efficient ITIL-aligned service.
   
   * HR Service Management
     
     Automate, connect and improve your HR service delivery.
   
   * Facilities Service Management
     
     Manage your Facilities department with our all-in-one software for resource
     booking, maintenance, asset management and much more.
   
   * Enterprise Service Management
     
     Extend service management throughout the organisation.
   
   * Customer Service HaloCRM
     
     An intuitive platform for customer-facing teams to manage conversations
     from any channel.
   
   * Managed Service Providers HaloPSA
     
     Manage your MSP business with our all-in-one platform and transform how you
     deliver services to customers.
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   * Compare ITSM Tools
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   * Case Studies
     
     Read our ITSM case studies including how SKY TV migrated from ServiceNow to
     HaloITSM to integrate and automate their daily processes.
   
   * Blog
     
     Discover the latest thought leadership and company news.
   
   * Guides
     
     Learn how to get the most out of HaloITSM.
   User Resources
   
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   * Community NEW
     
     Connect with peers, maximise your HaloITSM knowledge, and raise feature
     suggestions.
   
   * HaloITSM Events
     
     Join us at both virtual and in-person events across the globe to learn more
     about HaloITSM.
   
   * Roadmap
     
     Find out about all the exciting, up and coming developments in HaloITSM.
   
   * API Documentation
     
     Learn about building integrations with HaloITSM using the Halo REST API.
   
   * Compare ITSM Software
     
     We have taken the time to compare ITSM software using the Gartner Peer
     Insights metrics and put together a comparison against the other similar
     ITSM tools on the market.
   Featured Articles
   
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   * REPORT
     
     McLaren Racing Announces HaloITSM as an Official Technology Partner
   
   
   * HALO FEATURES
     
     HaloITSM New Features Q2 2023
   
   
   * AWARDS
     
     ITSM Trends for 2023
   * Capterra and GetApp Awards 2022
 * Partner
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 * Contact Us

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INTUITIVE ITSM SOFTWARE, DELIVERED BY EXPERTS

Empower your IT team to deliver rapid, efficient ITIL-aligned service.

Schedule a demo











YOU’RE IN GOOD COMPANY

100,000+ users, from 75+ countries, trust HaloITSM to deliver their ITSM
solution




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4.7
79 Ratings on Gartner Peer Insights
(Submit a review)
As of 15 Jan 2024



THE SERVICE PLATFORM THAT DRIVES THE MCLAREN FORMULA ONE™ TEAM

Discover the fastest all-in-one platform that transforms how you deliver your IT
services.

Learn more





EVERYTHING YOU NEED FOR IT – ALL IN ONE PLACE



HaloITSM will transform your current ways of working into intuitive,
up-to-the-minute workflows. It will give your teams the ability to deliver the
very best in service – to customers and employees alike. And do that
consistently, and repeatedly. HaloITSM is a single, all-inclusive ITSM software
solution, and it won’t just standardise your processes. It will also deliver
valuable analytics, so you can match your IT delivery to the true needs of your
business. Present – and future.






INCIDENT MANAGEMENT


DELIVER FASTER RESOLUTIONS

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HaloITSM’s ITIL-aligned processes make it easy to manage incidents and meet
SLAs. And it has never been easier to automate your workflows. Or to centralise
your communications.

“I can not recommend this product highly enough – so much so that I have now
implemented this in two different organisations.”

Mark Render – Head of Digital Systems




SERVICE CATALOGUE


A SELF-SERVICE PORTAL THAT YOUR USERS WILL LOVE

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Let your users find and request the exact services they need – from the portal.
Because with HaloITSM you can fulfil requests easily, automatically, and with no
errors.

“HaloITSM’s flexible approach has allowed us to seamlessly replace the existing
system whilst maintaining service to our customers. The training and consultancy
services provided allowed us to train all staff involved, identify and develop
areas of improvement.”

Andrew Hopkins – ICT Applications Team Manager



For enterprises that need an ITIL-compliant service desk, HaloITSM delivers
every required feature and adds additional user contact channels, a good list of
integrations, and a competitive price. Overall, it’s a deserving recipient of
our Editors’ Choice award.





CHANGE CONTROL


HAVE VISIBILITY OF ALL CHANGES ACROSS THE ORGANISATION

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HaloITSM offers outstanding change management capability. So you and your team
can easily track, plan and deliver organisational changes, on any scale. And
it’s easy to standardise processes and meet your deadlines, in every part of
your organisation.

“Thanks to HaloITSM the time to log a single phone call has gone from around 5
minutes down to roughly 30 seconds! We now log roughly 11,000 tickets a month
with ease!”

Dan Hill – IT Helpdesk Team Leader




ITSM software, ITSM software, ITSM software, ITSM Software, ITSM Software


ASSET MANAGEMENT


CENTRALISE YOUR ASSET MANAGEMENT

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Manage your end user assets and configuration items in HaloITSM. HaloITSM’s CMDB
is a powerful tool to track your configuration items and visualise dependencies
between CIs. So you can log incidents and problems against CIs. And zero in on
systematic failings before they cause a major incident.

“HaloITSM allows us to create, enhance and innovate our Customer’s experience of
IT Services and allows the customer to be in control.”

Danielle Deeprose – Service Desk Team Leader


INTEGRATIONS


INTEGRATE HALOITSM WITH YOUR FAVOURITE APPS.

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Centralise your systems into a single application by taking advantage of our
HaloITSM integrations.

SEE INTEGRATIONS



CUSTOMER SUCCESS STORY

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“The HaloITSM services, I’ve got to be honest, are 5 star. We’ve used various
different applications and their support hasn’t been as smooth or as quick.”

Gina Hurley – ICT End User Consultant, Cardiff Council

Explore Case Studies




ITSM SOFTWARE




YOU’RE IN GOOD COMPANY

100,000+ people, from 75+ countries, trust HaloITSM to deliver their ITSM
solution







See our Customer Success Stories




TRY HALOITSM FREE FOR 30 DAYS.

Immediate Access. No Credit Card Required.


Try for free



FOOTER


COMPANY

 * Contact Us
 * Careers
 * Channel Partners
 * Technology Partners
 * Events
 * CSR Policy
 * Global Impact
 * Referral Program
 * Accessibility Statement


HALOITSM

 * Features
 * Integrations
 * Pricing
 * Community
 * Blog
 * Onboarding Process
 * Guides
 * Roadmap


KEY FEATURES

 * Incident Management
 * Problem Management
 * Change Control
 * Configuration Management
 * Service Catalogue
 * Knowledge Management


COMPARE ITSM

 * ServiceNow Alternative
 * FreshService Alternative
 * TOPdesk Alternative
 * Cherwell Alternative
 * Axios Alternative
 * Hornbill Alternative
 * Ivanti Alternative
 * TeamDynamix Alternative
 * ManageEngine Alternative
 * Spiceworks Alternative


SOCIAL



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